NOVA Manager Portal

This page is part of the Support Center guides.

Office Manager Guides

Custom Call Center Agent Status

Conference Bridge Guide

Available NOVA Portal Scopes

How to Forward Calls To After Hours Early

How to Add a Caller ID Prefix for Incoming Calls

Dial by Name Directory

Audio Monitoring

How to upload custom Hold Music

Creating Shared Contacts for Directory

Call Center Tab

Changing the Destination of a Direct Number

How to Update the Name of a User/Extension

How to Forward the Main Number to a Cellphone

How to Adjust Business Hours

How to Block a Number from ALL Phones

How to Edit Inbound Ring Group

How to update Caller ID Name

How do I recycle an Extension?

How to add a Cellphone Number to a Call Queue

Full Auto Attendant Setup Guide

Call Queue Intro Greeting

Creating a Temp Forward/Holiday Message

How to Edit Auto Attendant Message

How to Check Call Recordings

How to Change the Inbound Fax to Email Address

Prioritize Calls Waiting in Queue

10DLC Set-up and Requirements for SMS

Third Party Recording Archive

How to Add or Remove Agents from a Call Queue