NOVA Manager Portal

Office Manager Guides

Custom Call Center Agent Status

Conference Bridge Guide

Available NOVA Portal Scopes

How to Forward Calls To After Hours Early

How to Add a Caller ID Prefix for Incoming Calls

Dial by Name Directory

Audio Monitoring

How to upload custom Hold Music

Creating Shared Contacts for Directory

Call Center Tab

Changing the Destination of a Direct Number

How to Update the Name of a User/Extension

How to Forward the Main Number to a Cellphone

How to Adjust Business Hours

How to Block a Number from ALL Phones

How to Edit Inbound Ring Group

How to update Caller ID Name

How do I recycle an Extension?

How to add a Cellphone Number to a Call Queue

Full Auto Attendant Setup Guide

Call Queue Intro Greeting

Creating a Temp Forward/Holiday Message

How to Edit Auto Attendant Message

How to Check Call Recordings

How to Change the Inbound Destination of an EFax

Prioritize Calls Waiting in Queue

10DLC Set-up and Requirements for SMS

Third Party Recording Archive