NOVA Reseller Domains Page

This page is part of the Reseller Guides.

Domains

The Domains section of NOVA allows you to access the domains currently on your platform.

Search Bar

You search for the domain you need here.

Add Domain

Add a domain to the system here.

Once you select "Add Domain" to the platform, you will be taken to a small pop up window like this.

Basic

The basic tab holds all of our domain top level settings.

Name

The NAME field is the name of the domain on the platform you will use to find and interact with when a customer calls in with an issue or to make changes to their domain. It will also make up part of the login name the customer will use to get into the NOVA portal. Therefore, we recommend that you make the name short using upper and lower case letters and numbers. NO SPACES and NO SPECIAL CHARACTERS of any kind as these cause issues with the domain creation process. BE SURE TO SPELL THE NAME

Description

The Description field is where you can put a more complete name for the company than the shortened form you used for the domain name. Example: Domain name is ACME instead of Advanced Computer Meme Executors. In this field you can use spaces, numbers, letters, and special characters if needed.

Email Sender

Email Sender is where you put your reseller email address for when you receive email notifications from the domain it tells the emails where to go. Example notify@vestednetworks.com

Residential

Leave Residential to "NO" and Status as "Active"

Status

This enables and disables the domain.

• NOTE! Leave Status as "Active" unless you want to stop services for the domain.

Defaults

Now we switch to the Defaults tab

The Default settings on this page with dictate the basic settings for the domain.

Dial Permission

Dial Permission will always be US and Canada

Time Zone

Time Zone will change depending on where you are in the country.

Voicemail Transcription

Voicemail Transcription is defaulted to disabled

Area Code

Area Code is where you put the area code of the customer's phone number

Caller Name

Caller Name is what name will be displayed on the caller ID when the customer calls someone.

Caller ID

Caller ID is where the phone number that is going to main number for the customer.

911 Caller ID

911 Caller ID is where the phone number the customer wants E911 to be bonded to will go. Usually, it is the same as the Caller ID phone number but not always.

Enable Voicemail check box allows the domain to receive voicemail. Leave this on.

• NOTE! You need to make sure this information is correct as if someone calls 911, even if they hang up immediately after dialing the call, and the information is wrong, you can be slapped with a $150 fee from the E911 service in your state.

Preferred Server Location

Preferred Server Location defaults to No Preference but you can chose a specific server location if you wish. If you do, an option to resync all the phones in this domain pops up. This is mainly for if you are changing a domain after it has been created.

Limitations

The Limitations screen is rather simple as we generally leave all the settings at unlimited.

When finished, press the Add button to finish creating the domain and thus adding it to your platform.

Deleting Domains

When it comes time to delete a domain you will first need to unassign any numbers and users associated with that domain.

You will then need to remove all emergency endpoints and emergency addresses.

The callback number and address listed here still count as assigned items and will prevent the domain from being removed.

Endpoints

Please remove all endpoints attached to the domain.

Addresses

Please remove all addresses attached to the domain.