User contributions for Pcaveness
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9 May 2023
- 07:5107:51, 9 May 2023 diff hist +2,274 N NOVA Reseller SIP Trunk Page Created page with "= NOVA Reseller SIP Trunk Page = === The SIP Trunk is pretty much the modern equivalent of an old school T1 line. It allows you to do the following: === * Set up a dedicated pathway from one PBX to another. * You can bond a phone number to the PBX which since it is not bound to a physical location, allow you to keep the same phone number if you have to move offices without having to mess with call forwarding. <blockquote>File:ResellerSIPTrunk1.png|frameless|816..." Tag: Visual edit
- 07:5007:50, 9 May 2023 diff hist +17 N File:ResellerSIPTrunk4.png No edit summary current
- 07:4907:49, 9 May 2023 diff hist +17 N File:ResellerSIPTrunk3.png No edit summary current
- 07:4807:48, 9 May 2023 diff hist +17 N File:ResellerSIPTrunk2.png No edit summary current
- 07:4407:44, 9 May 2023 diff hist +17 N File:ResellerSIPTrunk1.png No edit summary current
- 07:3507:35, 9 May 2023 diff hist +10 Adding the NOVA Teams Application to Microsoft Teams No edit summary Tag: Visual edit
- 07:3407:34, 9 May 2023 diff hist +10 NOVA Teams Setup Process No edit summary Tag: Visual edit
8 May 2023
- 15:4515:45, 8 May 2023 diff hist +5,665 N Creating a Temp Forward/Holiday Message Created page with "= Creating a Temp Forward/Holiday Message = If your business has to suddenly be closed due to unforeseen circumstances, you need to be able to let your customers know what is going on. In this article, you will learn step by step how to put up a message for your customers when they call in. === Login to https://nova.vestednetworks.com === === First thing we need to do is create a time frame for when we want our message to play. Click on the Time Frame tab up at the to..." Tag: Visual edit
- 15:4515:45, 8 May 2023 diff hist +12 N File:TimeFrames12.png No edit summary current
- 15:4415:44, 8 May 2023 diff hist +12 N File:TimeFrames13.png No edit summary current
- 15:4415:44, 8 May 2023 diff hist +12 N File:TimeFrames14.png No edit summary current
- 15:4315:43, 8 May 2023 diff hist +12 N File:TimeFrames15.png No edit summary current
- 15:4215:42, 8 May 2023 diff hist +12 N File:TimeFrames11.png No edit summary current
- 15:4015:40, 8 May 2023 diff hist +12 N File:TimeFrames10.png No edit summary current
- 15:3915:39, 8 May 2023 diff hist +11 N File:TimeFrames9.png No edit summary current
- 15:3815:38, 8 May 2023 diff hist +11 N File:TimeFrames8.png No edit summary current
- 15:3715:37, 8 May 2023 diff hist +11 N File:TimeFrames7.png No edit summary current
- 15:3715:37, 8 May 2023 diff hist +11 N File:TimeFrames6.png No edit summary current
- 15:3615:36, 8 May 2023 diff hist +11 N File:TimeFrames5.png No edit summary current
- 15:3515:35, 8 May 2023 diff hist +11 N File:TimeFrames4.png No edit summary current
- 15:3415:34, 8 May 2023 diff hist +11 N File:TimeFrames3.png No edit summary current
- 15:3415:34, 8 May 2023 diff hist +11 N File:TimeFrames2.png No edit summary current
- 15:3315:33, 8 May 2023 diff hist +11 N File:TimeFrames1.png No edit summary current
- 15:1715:17, 8 May 2023 diff hist +1,837 N How to Edit Auto Attendant Message Created page with "= How to Edit Auto Attendant Message = If you bring on a new employee, open up a new department, or if you just don't like the current message customers hear when they call in, you have the ability to change it at anytime. This article will show you step by step how to edit the message === Login to https://nova.vestednetworks.com === === Click on the Auto Attendants tab at the top and find the auto attendant you are wanting to modify the message on === <blockquote>F..." Tag: Visual edit
- 15:1615:16, 8 May 2023 diff hist +20 N File:Edit auto attendant4.png No edit summary current
- 15:1615:16, 8 May 2023 diff hist +20 N File:Edit auto attendant3.png No edit summary current
- 15:1615:16, 8 May 2023 diff hist +20 N File:Edit auto attendant2.png No edit summary current
- 15:1515:15, 8 May 2023 diff hist +20 N File:Edit auto attendant1.png No edit summary current
- 15:1215:12, 8 May 2023 diff hist −6 How to Check Call Recordings No edit summary Tag: Visual edit
- 15:1115:11, 8 May 2023 diff hist +1,349 N How to Check Call Recordings Created page with "= How to Check Call Recordings = == Call recording is not enabled by default on our system, but is a free feature included with your service. If you would like call recording enabled, please call 972-924-6488 or email help@vestednetworks.com == === Login to https://nova.vestednetworks.com. === === Click on the Call History tab === <blockquote>frameless|973x973px</blockquote> === Each call has a speaker Icon and a Download Icon on th..." Tag: Visual edit
- 15:1015:10, 8 May 2023 diff hist +21 N File:Check Call Recording2.png No edit summary current
- 15:1015:10, 8 May 2023 diff hist +21 N File:Check Call Recording1.png No edit summary current
- 15:0515:05, 8 May 2023 diff hist +1,155 N How to Change the Inbound Destination of a Fax to Email Address Created page with "= How to Change the Inbound Destination of an EFax = '''We will always ask you what email you want to receive inbound faxes through when installing your phone system. However, what happens if you want to change the email, or add someone to the list?''' === Login to https://nova.vestednetworks.com === === Click on the Users tab and then find your Fax User (most of the time it is going to be extension 199) === <blockquote>frameless|968x968px</blockquo..." Tag: Visual edit
- 15:0315:03, 8 May 2023 diff hist +5 N File:Efax3.png No edit summary current
- 15:0315:03, 8 May 2023 diff hist +5 N File:Efax2.png No edit summary current
- 15:0215:02, 8 May 2023 diff hist +5 N File:Efax1.png No edit summary current
- 15:0015:00, 8 May 2023 diff hist −10 Adding the NOVA Teams Application to Microsoft Teams No edit summary Tag: Visual edit
- 14:5914:59, 8 May 2023 diff hist −26 NOVA Teams Setup Process No edit summary Tag: Visual edit
- 14:5714:57, 8 May 2023 diff hist +1,346 N Prioritize Calls Waiting in Queue Created page with " The feature to prioritize calls that are waiting in a call queue allows greater control in how calls are being received. When a call is prioritized, it is sent to the top of the queue and it will be the next one dispatched to a call center agent. == Prioritize Calls Waiting in Queue == === Log into https://nova.vestednetworks.com === === Once logged in, click on frameless to view a list of your current call queues === === Click on the..." Tag: Visual edit
- 14:5614:56, 8 May 2023 diff hist +16 N File:Call Center List.png No edit summary current
- 14:5514:55, 8 May 2023 diff hist +15 N File:Call Center Tab.png No edit summary current
- 14:5514:55, 8 May 2023 diff hist +16 N File:Call Center Icon.png No edit summary current
- 14:5014:50, 8 May 2023 diff hist +890 N Adding the NOVA Teams Application to Microsoft Teams Created page with "== NOVA Teams Application == === Our Teams phone integration includes an app within Microsoft Teams that allows you to navigate the NOVA web portal without having to leaves the Teams application. === ==== Once logged into Teams, click on the three dots on the left hand side ==== <blockquote>frameless|596x596px</blockquote> ==== You should see our PBX app displayed. If not, search for NOVA Teams ==== <blockquote>File:NOVA-Teams-App2.png|f..." Tag: Visual edit
- 14:4914:49, 8 May 2023 diff hist +15 N File:NOVA-Teams-App2.png No edit summary current
- 14:4914:49, 8 May 2023 diff hist +15 N File:NOVA-Teams-App1.png No edit summary current
- 14:4514:45, 8 May 2023 diff hist +344 N Required Licenses for NOVA Teams Connector Created page with "=== In order to use the NOVA connector for Microsoft Teams, all users must have the required Microsoft Licenses assigned to them. === Since Microsoft changes licenses on a whim, click ([https://connecttoteams.elevio.help/en/articles/11-microsoft-licensing-for-the-pbx-and-sip-trunk-connector here]) for the most up to date licensing information" Tag: Visual edit
- 14:3814:38, 8 May 2023 diff hist −3 How to Unblock Vested Networks Emails (Microsoft) No edit summary Tag: Visual edit
- 14:3714:37, 8 May 2023 diff hist +10 How to Unblock Vested Networks Emails (Microsoft) No edit summary Tag: Visual edit
- 14:3514:35, 8 May 2023 diff hist +2,298 N NOVA Teams Setup Process Created page with "= How to setup direct routing inside of the Teams Connector = === **A Vested Networks Tech must initiate the setup by sending the Microsoft Admin an email** === ==== Once the email is received, copy the code provided to you at the bottom, and then click the ['''Complete]''' button ==== <blockquote>frameless|1033x1033px You will then be redirected to a web page to sign in with your Microsoft Admin credentials Accept/Consent to all of th..." Tag: Visual edit
- 14:3414:34, 8 May 2023 diff hist +17 N File:NOVA-Teams-Setup9.png No edit summary current
