How to update Caller ID Name: Difference between revisions

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== Nova Portal ==
== Nova Portal ==
Login to nova.vestednetworks.com<blockquote>[[File:Manager-Guide Recycle-Extension1.png|frameless|847x847px]]</blockquote>
=== Users ===
Click on the '''Users''' tab and find the user/extension you would like to modify, and click on their name to edit<blockquote>[[File:Manager-Guide Update-CID1.png|frameless|847x847px]]</blockquote>
==== Profile ====
Scroll down to the '''Caller ID Information''' field and type in the name you want to be displayed on outbound calls<blockquote>[[File:Manager-Guide Update-CID2.png|frameless|833x833px]]</blockquote>
==== Save ====
Click '''Save''' and you are done!<blockquote>[[File:Manager-Guide Update-CID3.png|frameless|857x857px]]</blockquote>


# Sign into the portal at nova.vestednetworks.com
# Select '''Manage Organization''' from the view options. If this option is not available, an office manager may need to update your permissions.<blockquote>[[File:Updatecid.1.png|frameless|840x840px]]</blockquote>
# Once in the '''Manage Organization''' view, click the '''Users''' tab at the top of the screen.<blockquote>[[File:Updatecid.2.png|frameless|835x835px]]</blockquote>
# To quickly see current caller ID settings for all users, click the '''Columns''' drop-down on the right-hand side and enable '''Caller ID'''.<blockquote>[[File:Updatecid.3.png|frameless|839x839px]]</blockquote>
# Locate the user whose caller ID you want to update and click their name (shown in blue).<blockquote>[[File:Updatecid.4.png|frameless|837x837px]]</blockquote>
# Scroll to the bottom of the user’s profile until you see '''Caller ID Information'''.<blockquote>[[File:Updatecid.5.png|frameless|840x840px]]</blockquote>
# Use the drop-down menu to select the correct caller ID number.<blockquote>[[File:Updatecid.6.png|frameless|844x844px]]</blockquote>
# Scroll to the bottom of the page and click '''Save''' to complete the update, and you're done!


  If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket
  If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket

Latest revision as of 11:31, 19 January 2026

This page is part of the NOVA Manager Portal section.

Nova Portal

  1. Sign into the portal at nova.vestednetworks.com
  2. Select Manage Organization from the view options. If this option is not available, an office manager may need to update your permissions.

  3. Once in the Manage Organization view, click the Users tab at the top of the screen.

  4. To quickly see current caller ID settings for all users, click the Columns drop-down on the right-hand side and enable Caller ID.

  5. Locate the user whose caller ID you want to update and click their name (shown in blue).

  6. Scroll to the bottom of the user’s profile until you see Caller ID Information.

  7. Use the drop-down menu to select the correct caller ID number.

  8. Scroll to the bottom of the page and click Save to complete the update, and you're done!
If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket
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