Vested Soft Mobile App Settings Overview
Log In to the Mobile App
If you're having trouble logging in, please see our article here.
Accessing Settings
To access the mobile app settings, tap the Menu icon (☰) in the upper-left corner of the screen.
Then tap Settings.
Information
Update Configuration – Forces the mobile application to synchronize and download the latest configuration from the server.
App Language – Select the language used throughout the mobile application.
Ringtone Selection – Choose the ringtone the mobile app will use for incoming calls.
Theme – Switch between the Light and Dark application themes.
Default Contact List – Select which contact list opens by default when viewing your contacts. By default, this is set to All Contacts.
About Us – Opens your organization's About Us webpage.
Privacy Policy – Opens your organization's Terms of Service and Privacy Policy webpage.
Help – Opens your organization's Help webpage.
Advanced
Advanced Call Settings – Provides access to advanced connection settings, including:
- WSS Connection Timeout – Adjusts how long the app waits before timing out a secure WebSocket connection.
- ICE Timeout – Adjusts how long the app waits for Interactive Connectivity Establishment (ICE) to negotiate a media connection during call setup.
These settings should generally only be modified if instructed by your system administrator or support team.
Debugging
Enable Call Stats – When enabled, call diagnostic data is collected, allowing you to download or clear captured logs for troubleshooting purposes.
Clear Logs – Deletes all currently stored diagnostic logs from the mobile application.
Disable Logs – Enables or disables diagnostic log collection.
Email Logs – Opens your device's default email application with the current diagnostic logs attached, allowing you to send them to your support team.
WebSocket Test – Runs a WebSocket connectivity test to verify that the mobile application can communicate with the service.
Exit – Closes the mobile application.
If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.