Managing Conversations in Nova Textly

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The Conversations section is where you can view, send, and manage text messages with your contacts. This guide walks you through signing in, selecting the correct texting number, starting conversations, managing message history, and using conversation features.

Sign In to Nova Textly

Sign in to Nova Textly using your account credentials.

If you are having trouble signing in or do not have access to Nova Textly, please review our guide here.

Select the Correct SMS Number

If you have access to multiple SMS numbers, make sure you select the correct number before sending or receiving messages.

  1. After signing in, locate the number drop-down menu in the top-left corner of the screen.
  2. Click the drop-down and select the SMS number you want to use.
  3. Once the correct number is selected, click Conversations.

Important: Always confirm that you are using the correct SMS number before starting a conversation or sending a message.

Conversations Overview

The Conversations page is where you will spend most of your time communicating with your contacts.

Active conversations are displayed on the left side of the screen. Select a conversation from the list to view the message history and continue communicating with the contact.

Types of Messages

There are three types of messages you may see in a conversation:

Inbound Messages

Messages received from your contact are displayed on the left side with a light gray background.

Outbound Messages

Messages sent from your account are displayed on the right side with a dark gray background.

Opt-In Status

Each contact has an opt-in status, which determines whether certain automated texting features can be used for that contact.

A contact's opt-in status affects automated features including:

  • Blasts and Contact Lists
  • Drip Campaigns
  • Reminders
  • Other automated messaging features

When a Contact Opts Out

A contact is automatically marked as opted out when they reply with one of the following keywords:

  • STOP
  • END
  • QUIT
  • CANCEL
  • UNSUBSCRIBE
  • OPTOUT

When a Contact Opts Back In

A contact can be marked as opted in when they reply with one of the following keywords:

  • START
  • UNSTOP
  • SUBSCRIBE
  • OPTIN

Manually Opting Out a Contact

You can also manually opt a contact out:

  1. Open the contact's details.
  2. Check the Opted Out checkbox.
  3. Click Update Contact Details.

Important: Depending on your carrier, you may still be able to send transactional or conversational (non-automated) messages to a contact who has opted out. However, when a contact opts out using an opt-out keyword, their carrier may block future messages, and messages may not be delivered.

Consent Message Status

A consent message provides the recipient with information about who is contacting them, why they are being contacted, and how they can opt out of future messages. For example, a consent message may instruct the recipient to reply STOP to unsubscribe.

Some organizations require a consent message before users can communicate with certain contacts. This requirement is configured by the account administrator at the organization level.

If consent messages are required for your account, the contact's consent message status will appear next to their name in the active conversation.

Sending a Message to a New Contact

When you send a message to a new contact—or to a contact who has not yet received the required consent message—the app will send the consent message before your intended message.

The recipient can then acknowledge the message or opt out of future communications.

Once the consent message has been sent, an indicator will appear in the contact details and conversation view showing the contact's consent message status.

Starting a New Conversation

You can start a new conversation from the New Conversation button in the top-right corner of the app.

You can either enter a phone number manually or select an existing contact from your address book.

Send to a Phone Number

  1. Click New Conversation.
  2. Enter the phone number in the Send to Phone Number field.
  3. Click Start Conversation.
  4. Enter and send your message.

Choose an Existing Contact

  1. Click New Conversation.
  2. Search for the contact or scroll through your address book.
  3. Select the contact.
  4. Enter and send your message.

Archiving Conversations

We recommend archiving inactive conversations to help maintain the best possible performance and user experience. When you archive a conversation:

  • The conversation is removed from the active conversation list.
  • All message history is retained.
  • The conversation can still appear in search results.

Note: There is currently no dedicated view for browsing all archived conversations. Archived conversations can still be located through search.

Archive Conversations in Bulk

If you have multiple inactive conversations to archive, you can archive them in bulk.

  1. Select the checkbox next to each conversation you want to archive.
  2. To select all conversations, use the checkbox at the top of the conversation list.
  3. Click the Archive button in the top-right corner of the list.

Archive an Individual Conversation

To archive a single conversation:

  1. Open or locate the conversation.
  2. Click the Action drop-down menu.
  3. Select Archive.

Deleting a Conversation

You can permanently delete an individual conversation and its message history.

  1. Locate the conversation.
  2. Click the Action drop-down menu.
  3. Select Delete.
  4. Confirm that you want to delete the message history.

Warning: Deleting a conversation permanently removes all messages associated with it. This action cannot be undone Notice: Your administrator may disable the Delete option depending on your account type or organization settings.

Conversation Features

Export Message History

You can export the message history from an individual conversation.

  1. Open the conversation you want to export.
  2. Select Export Messages.
  3. Choose a Start Date and End Date.
  4. Select an export format:
    • CSV
    • HTML
  5. Click Export.

Note: The start and end dates must be within 7 days of each other.

Sending MMS Messages

The Text App supports sending and receiving MMS messages, including pictures and videos.

MMS file support may vary depending on the recipient's carrier.

Send an MMS
  1. Open the conversation.
  2. In the message composer, click the camera icon.
  3. Select the picture or video you want to attach.
  4. Send the message.

Note: MMS support is currently limited to pictures and videos. Additional file types may be supported in the future, and available file types can vary by carrier.


If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.

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