How to Park and Retrieve Calls in the Vested Soft Desktop App
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What Is Call Park?
Call Park allows you to place an active call into a shared parking slot so another user can retrieve and continue the conversation from their own desktop app or phone. This is useful when transferring calls between team members or when you need someone else to answer the call.
How to Park an Active Call
- While on an active call, locate the available Call Park slots.
- The parking slots are typically displayed to the right of your active call.
- If you don't see them, click the Call Park tab in the left-hand navigation menu.
- Choose an empty parking slot.
- Click the P (Park) icon next to the caller's name or phone number.
- Once the call has been parked:
- Your active call will end on your screen.
- The caller will now appear as a Parked Call.
You can also view all parked calls at any time by selecting the Parked tab from the left-hand menu.
How to Retrieve a Parked Call
- Open the Parked tab from the left-hand menu.
- Locate the parked call you want to answer.
- Click the green phone icon next to the parked call.
- A notification will appear in the upper-right corner of the desktop app confirming that the Parked call was retrieved.
How to Answer a Retrieved Call
After retrieving the parked call, it will appear as an incoming call. You can answer it in one of two ways:
- Option 1: Click the Keypad tab in the left-hand menu, then click the green phone icon to answer.
- Option 2: Click the green phone icon directly from the incoming call notification that appears on your screen.
Once answered, you'll be connected to the parked caller just like any other incoming call.
If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.