Prioritize Calls Waiting in Queue

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Revision as of 20:57, 8 May 2023 by Pcaveness (talk | contribs) (Created page with " The feature to prioritize calls that are waiting in a call queue allows greater control in how calls are being received. When a call is prioritized, it is sent to the top of the queue and it will be the next one dispatched to a call center agent. == Prioritize Calls Waiting in Queue == === Log into https://nova.vestednetworks.com === === Once logged in, click on frameless to view a list of your current call queues === === Click on the...")
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The feature to prioritize calls that are waiting in a call queue allows greater control in how calls are being received. When a call is prioritized, it is sent to the top of the queue and it will be the next one dispatched to a call center agent.

Prioritize Calls Waiting in Queue

Log into https://nova.vestednetworks.com

Once logged in, click on  to view a list of your current call queues

Click on the highlighted number under the Callers Waiting column to view your current active calls

In this view, you can click on   to prioritize that caller in the queue. Once done, it will have a  tag next to the callers name

This call now has priority, and will be the next call dispatched to the next available agent

NOTE: If you prioritize multiple calls in a queue, they will be dispatched in the order they were queued (Longest wait time gets dispatched first)

If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket here.