| Star Code
|
Action
|
| *35+EXT
|
Direct call pickup, allows you to pickup a call ringing on another extension. Ex. *35102
|
| *51
|
Call Queue Login
|
| *52
|
Call Queue Logout
|
| *67+Nmbr
|
To Connection w/Privacy (Hide Caller ID)
|
| *72 +Nmbr
|
Set call forwarding destination
|
| *73
|
Disable Call Forwarding destination
|
| *78
|
Activate DND (Do Not Disturb)
|
| *79
|
De-Activate DND
|
| *98
|
To Voicemail Menu
|
| Feature Codes
|
Action
|
| 7+EXT
|
Call/Transfer to Voicemail Ex. 7102
|
| 99+EXT
|
To Device Auto Answer (Intercom) Ex. 99102
|
| 4357(HELP)
|
Direct call to Vested Tech Support
|
| 5001
|
Own Device Voicemail
|
| 721/722/723
|
Call Parking/Pickup
|
| 933
|
Check Emergency Address Listing. Used to verify your caller number is linked to your address for 911 calling
|
| 007+EXT
|
Listen in on a call Ex. 007102
|
| *78
|
Whisper to Agent while listening in
|
| *79
|
Talk to both parties while listening in
|
| *77
|
Go back to just listening on the call
|
| *80
|
Start recording active call (must be dialed while on the call you want to record)
|
| *81
|
Stop recording active call (must be dialed while on the call you want to stop recording)
|
| *82
|
Pause recording active call (must be dialed while on the call you want to pause)
|
| *83
|
Un-Pause recording active call (must be dialed while on the call you want to un-pause)
|
| Cellphone Feature Code to be dialed while the call is active
|
Action/Description
|
| *3+EXT
|
Transfers the call to another extension Ex. *3102
|
| *3+721/722
|
This will park the call on your domain Ex. *3721 or *3722
|
| *4+EXT
|
Transfers the call to another extension. Ex. *43212
|
If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.