Quick Reference Guide

Quick Reference Cheat Sheet

Contacting Vested Networks Support

Phone

• Main Number: 972-924-6488;2
• Support Number: 972-924-6464
• Quick-Support: "HELP" (4357) from any Vested Networks phone.

Email

• help@vestednetworks.com

Online

• Visit the website https://vestednetworks.com or this knowledge base for more helpful tutorial docs & videos.

Basic Calling

Make a Calls

• Dial number first, then pick up handset, press "#/Send" to start a call.

Answer Calls

• Pick up handset or press "Speaker" to answer call.

End

• Hang up handset or press "End Call" to end a call.

Transferring

A blind transfer is sending your call to another extension without any introduction. On a warm transfer you would typically introduce your call to third parties before hanging up. Transferring to voicemail is a blind transfer that does not ring the next phone and instead sends them to that users voicemail.

Blind Transfer

• During an active call > Press "Transfer" (bottom-left of the screen) > Dial the desired extension or number > Press "B-Tran" to complete.

Warm Transfer

• During an active call > Press "Transfer" (bottom-left of the screen) > Dial the desired extension or number > Press "#/Send" to start the transfer-to leg of the call > Once the call has started and you're ready to transfer, press "Transfer" to complete.

Transfer Direct-to-Voicemail

• During an active call > Press "Transfer" (bottom-left of the screen) > Dial 7 + extension (ex: 7101), then press "B-Tran" to complete.

Hold vs Park:

Holding a call pauses the current call but keeps the call on your phone. Parking a call will pause the current call and will make it so that someone else can pick up that call.

Hold

• Pressing "Hold" during an active call will pause your side of the call and will transmit hold music to the outside party.

Park

• You can place a call on park by pressing a park key (ex: Park 721) that we have set up for you. This will place a call on a shared hold and the line key will turn red. That call can now be picked up on another phone by pressing the park key on the second phone.

Paging / Intercom

Page ALL

• The "Paging" button (bottom-middle of the screen) will bring up the paging list on your phone. You can then use the arrow keys to select the desired group and press "OK" to start a page to that group.

Intercom (2-Way)

• Dial 99 + extension (ex: 99101), then press "#/Send", and you will barge into the other phone and start a conversation.

Portal and App Access

NOVA Portal & Vested Mobile App Access

• Username: YourExt@YourCompanyName (ex: 101@AcmeCorp)
• For first-time users, click on "Are You a New User?"
• If you were given the default password, we strongly recommend changing the default password after logging in by clicking on your name > My Profile > and creating a new password.

Voicemail Access

Default Voicemail PIN

• Default PIN: 2580 (Straight down the middle of the phone).
• We strongly recommend changing the default voicemail PIN via the NOVA portal.