Default Feature/Star Codes: Difference between revisions
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(Created page with "{| class="wikitable" |Star Code |Action |- |*35+EXT |Direct call pickup, allows you to pickup a call ringing on another extension. Ex. *35102 |- |*51 |Call Queue Login |- |*52 |Call Queue Logout |- |*67+Nmbr |To Connection w/Privacy (Hide Caller ID) |- |*72 +Nmbr |Set call forwarding destination |- |*73 |Disable Call Forwarding destination |- |*78 |Activate DND (Do Not Disturb) |- |*79 |De-Activate DND |- |*98 |To Voicemail Menu |} {| class="wikitable" |Feature Codes |...") |
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|Transfers the call to another extension. Ex. *43212 | |Transfers the call to another extension. Ex. *43212 | ||
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If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com. | |||
Latest revision as of 18:19, 19 May 2023
| Star Code | Action |
| *35+EXT | Direct call pickup, allows you to pickup a call ringing on another extension. Ex. *35102 |
| *51 | Call Queue Login |
| *52 | Call Queue Logout |
| *67+Nmbr | To Connection w/Privacy (Hide Caller ID) |
| *72 +Nmbr | Set call forwarding destination |
| *73 | Disable Call Forwarding destination |
| *78 | Activate DND (Do Not Disturb) |
| *79 | De-Activate DND |
| *98 | To Voicemail Menu |
| Feature Codes | Action |
| 7+EXT | Call/Transfer to Voicemail Ex. 7102 |
| 99+EXT | To Device Auto Answer (Intercom) Ex. 99102 |
| 4357(HELP) | Direct call to Vested Tech Support |
| 5001 | Own Device Voicemail |
| 721/722/723 | Call Parking/Pickup |
| 933 | Check Emergency Address Listing. Used to verify your caller number is linked to your address for 911 calling |
| 007+EXT | Listen in on a call Ex. 007102 |
| *78 | Whisper to Agent while listening in |
| *79 | Talk to both parties while listening in |
| *77 | Go back to just listening on the call |
| *80 | Start recording active call (must be dialed while on the call you want to record) |
| *81 | Stop recording active call (must be dialed while on the call you want to stop recording) |
| *82 | Pause recording active call (must be dialed while on the call you want to pause) |
| *83 | Un-Pause recording active call (must be dialed while on the call you want to un-pause) |
| Cellphone Feature Code to be dialed while the call is active | Action/Description |
| *3+EXT | Transfers the call to another extension Ex. *3102 |
| *3+721/722 | This will park the call on your domain Ex. *3721 or *3722 |
| *4+EXT | Transfers the call to another extension. Ex. *43212 |
If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.