How to Edit Auto Attendant Message: Difference between revisions

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This page is part of the [[NOVA Manager Portal]] section.
This page is part of the [[NOVA Manager Portal]] section.


= How to Edit Auto Attendant Message =
= Editing an Auto Attendant =
  If you bring on a new employee, open up a new department, or if you just don't like the current message customers hear when they call in, you have the ability to change it at anytime. This article will show you step by step how to edit the message
  If you bring on a new employee, part of a new department, or if you just don't like the current message customers hear when they call in, you have the ability to change it at anytime. This article will show you step by step how to edit the message


=== Login to https://nova.vestednetworks.com ===
=== Portal ===
Step one is to log into https://nova.vestednetworks.com


=== Click on the Auto Attendants tab at the top and find the auto attendant you are wanting to modify the message on ===
Select the Auto Attendants tab at the top and click on the auto attendant you are wanting to modify.<blockquote>[[File:Edit auto attendant1.png|frameless|864x864px]]
<blockquote>[[File:Edit auto attendant1.png|frameless|864x864px]]</blockquote>


=== Click on the auto attendant you are wanting to modify ===


=== Click on the pencil icon next to the Menu Prompt to edit the existing message ===
Click on the auto attendant you are wanting to modify</blockquote>
<blockquote>[[File:Edit auto attendant2.png|frameless|851x851px]]</blockquote>


=== Here you can use text to speech, upload an existing message, or record a new one ===
=== Edit Audio Message ===
Click on the pencil icon next to the Menu Prompt to edit the existing message<blockquote>[[File:Edit auto attendant2.png|frameless|851x851px]]</blockquote>


=== To record a new one, click the bubble next to record. Then enter the extension number or cellphone number you want to record the message on, and give this recording a description ===
=== Message Settings ===
<blockquote>[[File:Edit auto attendant3.png|frameless|736x736px]]</blockquote>
Here you can use text to speech, upload an existing message, or record a new one


=== Click call to have the system call your device, answer the call, and then follow the prompts to record your message. Once you are done with your recording, click '''Done''' ===
To record a new one, click the bubble next to record. Then enter the extension number or cellphone number you want to record the message on, and give this recording a description<blockquote>[[File:Edit auto attendant3.png|frameless|736x736px]]</blockquote>
<blockquote>[[File:Edit auto attendant4.png|frameless|745x745px]]</blockquote>


=== Your recording will automatically upload to the portal where you can listen or download it. ===
==== Recording your own message ====
Every time you do this process, the previous message WILL GET OVERWRITTEN! Its good practice to download your current recording before making changes
Click call to have the system call your device, answer the call, and then follow the prompts to record your message. Once you are done with your recording, click '''Done'''<blockquote>[[File:Edit auto attendant4.png|frameless|745x745px]]</blockquote>
 
===== Overwriting messages =====
Your recording will automatically upload to the portal where you can listen or download it.
 
'''When you record a message, the previous message WILL BE OVERWRITTEN.''' It is good practice to download your current recording before making changes
  If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.
  If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.

Latest revision as of 14:21, 10 May 2023

This page is part of the NOVA Manager Portal section.

Editing an Auto Attendant

If you bring on a new employee, part of a new department, or if you just don't like the current message customers hear when they call in, you have the ability to change it at anytime. This article will show you step by step how to edit the message

Portal

Step one is to log into https://nova.vestednetworks.com

Select the Auto Attendants tab at the top and click on the auto attendant you are wanting to modify.


Click on the auto attendant you are wanting to modify

Edit Audio Message

Click on the pencil icon next to the Menu Prompt to edit the existing message

Message Settings

Here you can use text to speech, upload an existing message, or record a new one

To record a new one, click the bubble next to record. Then enter the extension number or cellphone number you want to record the message on, and give this recording a description

Recording your own message

Click call to have the system call your device, answer the call, and then follow the prompts to record your message. Once you are done with your recording, click Done

Overwriting messages

Your recording will automatically upload to the portal where you can listen or download it.

When you record a message, the previous message WILL BE OVERWRITTEN. It is good practice to download your current recording before making changes 

If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.
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