How to Setup the Microsoft Dynamics 365 Integrator

Administrator Access Required:

To set up this integration, you will need administrator access to your Microsoft Dynamics 365 account and an Office Manager scope within the Nova Portal.

User Identity Matching:

Email Address Identification: The Microsoft Dynamics Integrator uses email addresses to identify the correct agents/users in Microsoft Dynamics 365.

No Email Present? If a Nova User doesn't have an email address, the Microsoft Dynamics 365 administrator can add the user's extension number in Microsoft Dynamics 365 to enable identification.

Setup Steps:

1. Login to the Nova Portal
2. Go to the "Integration" Tab and Select on the "Enable" Button on Microsoft Dynamics 365

   

3. Add Domain to URL Section (This will launch a window to Accept/Approve the Connection between the Integration and Microsoft Dynamics)
4. Integration Successfully Linked
   • Screen Prompt/Confirmation Message: Integration Successfully Enabled, you can now close this window
   • Nova Integrator Status: Microsoft Dynamics 365 is now showing "Enabled" in the "Integrations" tab (button will change to blue).
5. Adding Users to the Integrator
   1. Hit the "Pencil" Icon to the Right of Microsoft Dynamics 365 in the Nova Portal.
   2. Enable Users for Calls, SMS, and Meetings Data
   3. In the "Advanced" is where the Tokens can be located (Please note: Any edits to this can affect the outcome of the task within Microsoft Dynamics 365)
      • Contact: [[phone_number]]
      • Employee: [[employee]]
      • Call Direction: [[call_direction]]
      • Call Time: [[call_start]]
      • Call Event: [[call_event]]
      • Recording: [[recording_url]] [[transcription]]

If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.