How to Block a Number from ALL Phones: Difference between revisions

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Tired of Robo-Callers? Tired of hearing about your cars non-existant extended lifetime warrenty? Add these callers to your blocked list!
Tired of Robo-Callers? Tired of hearing about your cars non-existant extended lifetime warrenty? Add these callers to your blocked list!


== NOVA Portal ==
= Block a Number from the Call History (Domain-Level) =


Login to nova.vestednetworks.com and open '''Call History'''<blockquote>[[File:Nova Portal Call History.png|frameless|845x845px]]</blockquote>
# Log in to '''nova.vestednetworks.com'''
# Click on the "'''Call History'''" tab.
# Find the recent number you'd like to block (or click on the "'''Filter'''" button to search for the number).<blockquote>[[File:Block.14.png|frameless|835x835px]]</blockquote>
# Click the "'''Block'''" icon (a circle with a line through it) on the far right of the call entry.<blockquote>[[File:Block.3.png|frameless|829x829px]]</blockquote>
# In the confirmation popup, click the red "'''Yes'''" button to block the number.<blockquote>[[File:Block.4.png|frameless|616x616px]]</blockquote>


==== Call History ====
= Manually Add a Blocked Number (Domain-Level) =
Find which one of your numbers the offending party is dialing. Please make note of the caller number '''(From)''' and which of your numbers they are calling '''(Dialed)'''.<blockquote>[[File:Manager-Guide Block-Number1.png|frameless|843x843px]]</blockquote>


=== Portal - Inventory ===
# In the "'''Call History'''" tab, click the "'''Blocked Numbers'''" button at the top.<blockquote>[[File:Block.5.png|frameless|659x659px]]</blockquote>
Now that we know their number and your number, click on the '''Inventory''' tab to find which of your users is assigned to the '''dialed''' number.<blockquote>[[File:Nova Portal Inventory.png|frameless|832x832px]]</blockquote>
# Enter the number you want to block, click the '''plus sign (+)''' to add it.
# Click "'''Done'''" to save your changes.<blockquote>[[File:Block.13.png|frameless|670x670px]]</blockquote>


==== Find Destination ====
= Block a Number for a Specific User (User-Level or Routing User) =
In this example we can see that the '''dialed''' number is tied to user 150. <blockquote>[[File:Manager-Guide Block-Number2.png|frameless|858x858px]]</blockquote>


=== Portal - User ===
# Click on the "'''Users"''' tab at the top of the screen.
Now that we know which user is being targeted, click on the '''Users''' tab.<blockquote>[[File:Nova Portal User.png|frameless|863x863px]]</blockquote>
# Click on the extension/user’s name in blue or the '''Edit''' icon.<blockquote>[[File:Block.8.png|frameless|755x755px]]</blockquote>
 
# Go to the "'''Answering Rules"''' tab.
=== Edit the User ===
# Click the "'''Allow / Block"''' button.<blockquote>[[File:Block.9.png|frameless|764x764px]]</blockquote>
Find the user and click their name to edit.<blockquote>[[File:Manager-Guide Block-Number3.png|frameless|841x841px]]</blockquote>
# Under '''Blocked Numbers''', type in the number you want to block.
 
# Click the '''grey plus sign (+)''' to add it, then click "'''Done"''' to save.<blockquote>[[File:Block.12.png|frameless|755x755px]]</blockquote>
==== Answering Rules ====
Click on the '''Answering Rules''' tab<blockquote>[[File:Manager-Guide Block-Number4.png|frameless|838x838px]]</blockquote>
 
===== Step 1. Allow/Block 10-Digit =====
Click on the '''Allow/Block''' option. Enter the '''(caller)''' number from above that you want to block as a 10 digit number, then click the + button.<blockquote>[[File:Manager-Guide Block-Number5.png|frameless|663x663px]]</blockquote>
 
===== Step 2. Allow/Block 10 Digit including International Code =====
It is best practice to block the '''(caller)'''<nowiki/>'s 10 digit number again using their international code.
 
Enter the '''(caller)''' number you want to block, this time using the country prefix and click the + button.
 
For North America callers you will need to add a prefix of "1" to the 10 digit number you are blocking.<blockquote>[[File:Manager-Guide Block-Number6.png|frameless|661x661px]]</blockquote>
 
===== Finished =====
Once done it should look like the image below. Click Done to apply your changes.<blockquote>[[File:Manager-Guide Block-Number7.png|frameless|657x657px]]</blockquote>


=== Repeat as necessary ===
=== Repeat as necessary ===

Latest revision as of 14:17, 7 July 2025

This page is part of the NOVA Manager Portal section.


Tired of Robo-Callers? Tired of hearing about your cars non-existant extended lifetime warrenty? Add these callers to your blocked list!

Block a Number from the Call History (Domain-Level)

  1. Log in to nova.vestednetworks.com
  2. Click on the "Call History" tab.
  3. Find the recent number you'd like to block (or click on the "Filter" button to search for the number).

  4. Click the "Block" icon (a circle with a line through it) on the far right of the call entry.

  5. In the confirmation popup, click the red "Yes" button to block the number.

Manually Add a Blocked Number (Domain-Level)

  1. In the "Call History" tab, click the "Blocked Numbers" button at the top.

  2. Enter the number you want to block, click the plus sign (+) to add it.
  3. Click "Done" to save your changes.

Block a Number for a Specific User (User-Level or Routing User)

  1. Click on the "Users" tab at the top of the screen.
  2. Click on the extension/user’s name in blue or the Edit icon.

  3. Go to the "Answering Rules" tab.
  4. Click the "Allow / Block" button.

  5. Under Blocked Numbers, type in the number you want to block.
  6. Click the grey plus sign (+) to add it, then click "Done" to save.

Repeat as necessary

Now any time someone calls into your main number, the call will check the block list and reject any number add to it. You can as many numbers as necessary to the blocked numbers list. 

If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket
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