View source for Transferring and Merging Calls in the Vested Soft Desktop App

= Merging Calls =
Use Merge when you want to combine separate calls into a conference call.

# While on a call with your first caller, add another call by entering the phone number or extension.<blockquote>[[File:Imagetransfervsdesk.png|frameless]]</blockquote>
# Click the green <code>'''Add Call (+)'''</code> icon. It will automatically place the original call on hold.<blockquote>[[File:Imagetransfervsdesk1.png|frameless]]</blockquote>
# Once both calls are connected, select both callers by checking the box to the left of each name.<blockquote>[[File:Imagetransfervsdesk2.png|frameless]]</blockquote>
# Click the <code>'''Merge'''</code> icon (hovering over it will display Merge).<blockquote>[[File:Imagetransfervsdesk3.png|frameless]]</blockquote>
# After merging, you will be in a '''Conference Call''' with both users. Click the dropdown next to '''Conference Call''' to view all participants.<blockquote>[[File:Imagetransfervsdesk4.png|frameless]]</blockquote>

=== Confirm You’re Active in the Call ===
You can confirm your call status by reviewing the '''<code>Mute</code>''' and '''<code>Hold</code>''' icons.

=== Mute Icon ===

* '''White icon''' means you are '''<code>Unmuted</code> (Disabled)''' and can speak to participants.
* '''Gray icon''' means you are '''<code>Muted</code> (Enabled)''' and participants cannot hear you.

=== Hold Icon ===

* '''White icon''' means the call is '''Not on Hold (Disabled)'''.  The icon displays '''<code>Pause</code>''', indicating the call is active.
* '''Gray icon''' means the call is '''On Hold (Enabled)'''.  The icon displays '''<code>Play</code>''', allowing you to click it to take the caller off hold.<blockquote>[[File:Imagetransfervsdesk5.png|frameless]]</blockquote>

=== Ending a Call ===
To disconnect participants:

# Click the dropdown next to '''Conference Call''' to view all participants.
# Click the red '''<code>Remove Participant</code>''' icon <blockquote>[[File:Imagetransfervsdesk6.png|frameless]]</blockquote>
# Click the '''<code>Hang Up</code>''' button to the right of each participant.<blockquote>[[File:Imagetransfervsdesk7.png|frameless]]</blockquote>

== Transferring a Call ==
To transfer a call:

# Select the person you’d like to transfer the call to by checking the box to the left of their name.<blockquote>[[File:Imagetransfervsdesk8.png|frameless]]</blockquote>
# Click the '''<code>Blind Transfer</code>''' icon (upward-pointing arrow, hovering over it will display '''Blind Transfer''').<blockquote>[[File:Imagetransfervsdesk9.png|frameless]]</blockquote>
# Once selected, the green call button at the bottom of the screen will change to '''<code>Transfer Call</code>''' icon.  It will also automatically place the original caller on hold.<blockquote>[[File:Imagetransfervsdesk10.png|frameless]]</blockquote>
# Enter the phone number or extension.
# Click the green '''<code>Transfer Call</code>''' button to complete the transfer.
# Once completed, the call will be transferred and you will be disconnected.<blockquote>[[File:Imagetransfervsdesk11.png|frameless]]</blockquote>

<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.</code>