Creating a Temp Forward/Holiday Message
Creating a Temp Forward/Holiday Message
If your business has to suddenly be closed due to unforeseen circumstances, you need to be able to let your customers know what is going on. In this article, you will learn step by step how to put up a message for your customers when they call in.
Login to https://nova.vestednetworks.com
First thing we need to do is create a time frame for when we want our message to play. Click on the Time Frame tab up at the top. Then click on Add Time Frame in the top right.
Now we need to give the timeframe a name and select the specific time and date we want using the calendar and sliders. You can also add multiple time frames using the green +. Once you are happy with your time frame, click save.
Time frame is created, now we need to create the actual message that is going to play. Click on the Auto Attendants tab, then click on Add Auto Attendant
Name the Auto Attendant whatever will make it easier to manage for you
Make sure you create a UNIQUE extension number for the Auto Attendant. If you do NOT see the NEW next to It, then make it a different extension number
ALWAYS set the time frame to be default (all the time). We will set the time frame for when we want the message to play later
Once the Auto Attendant is created, we need to create the message we would like to play. Click on where it says, “Click to add new Menu prompt”.
Text To Speech: This is exactly like it sounds, it is a text to speech software we have integrated with our portal. There are about 15 unique voices to choose from
Upload: This option allows you to browse the files on your PC and choose an MP3 file to upload should you already have the message pre-recorded
Record: This option allows the system to call your extension or cellphone number to record a new message
For this example, we will be using the Recordption.
Notice I entered the cellphone number of 4694694469, I could have simply entered my extension number there, and it would work the same way
Click Call and once the call is answered, follow the prompts to complete the recording. After you complete the call, click the DONE button in the portal, and you will see your message automatically uploaded
Now you can play the message, download the message, or edit the message
In this example, I am going to create an option 1 to go to voicemail. Simply click on number 1, click on voicemail, then enter the extension you want the caller to leave voicemails at
Now I am going to set option 2 to route to my on-call technician. Click on the number 2, then External number, then type in the cellphone number you want the option to route to
Once you are done, click SAVE
Almost Done!! All that is left to do now is apply the message to our routing.
Click on the inventory tab to find out where your main number is being routed (more than likely it will be routed to user 150)
Now click on the Users tab, find the user your number is pointed at (in this case 150), click on the user
Then click on the Answering Rules tab
We are now going to add a rule during our time frame to go to our Auto Attendant
Select your time frame from the drop down.
Select the Call Forwarding Always option
Enter your auto attendant extension or name into the text box and choose the Auto Attendant- option, not the User or the VM!
Once done, click Save
Answering rules are prioritized from top to bottom, so after the rule is added, click on the arrows on the left-hand side and drag your answering rule to the top
Click Save to make your answering rule a priority. Once you are done, if you time frame is active it will show the blue active badge
If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.