Emergency After Hours On-Call Policy

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Revision as of 21:17, 5 February 2024 by Cbecker (talk | contribs) (Created page with "== Emergency Support == We understand that emergencies don't adhere to business hours. Rest assured, support for real emergencies or service outages will not incur any additional fees, regardless of when they occur. Our priority is to ensure your service is always running smoothly. == What Constitutes an Emergency to Vested Networks? == Emergencies are defined by Vested Networks as any event that is not considered preventable. Some examples of Emergency requests are a...")
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Emergency Support

We understand that emergencies don't adhere to business hours. Rest assured, support for real emergencies or service outages will not incur any additional fees, regardless of when they occur. Our priority is to ensure your service is always running smoothly.

What Constitutes an Emergency to Vested Networks?

Emergencies are defined by Vested Networks as any event that is not considered preventable.

Some examples of Emergency requests are as follows:

  • Vested Managed Internet Outage
  • Vested Phone Service Outage (All inbound/outbound calls failing)
  • Vested Networks device outage (Phone unregistered)
  • Vested Mikrotik router outage (ISP modem is online, but no internet from OUR router)
  • Acts of Nature (Fire, flood, etc.)

**Any service request outside of the list above will result in a fee of $100**

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