How to Edit Auto Attendant Message: Difference between revisions
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(Created page with "= How to Edit Auto Attendant Message = If you bring on a new employee, open up a new department, or if you just don't like the current message customers hear when they call in, you have the ability to change it at anytime. This article will show you step by step how to edit the message === Login to https://nova.vestednetworks.com === === Click on the Auto Attendants tab at the top and find the auto attendant you are wanting to modify the message on === <blockquote>F...") |
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This page is part of the [[NOVA Manager Portal]] section. | |||
= How to Edit Auto Attendant Message = | = How to Edit Auto Attendant Message = | ||
If you bring on a new employee, open up a new department, or if you just don't like the current message customers hear when they call in, you have the ability to change it at anytime. This article will show you step by step how to edit the message | If you bring on a new employee, open up a new department, or if you just don't like the current message customers hear when they call in, you have the ability to change it at anytime. This article will show you step by step how to edit the message | ||
Revision as of 16:29, 9 May 2023
This page is part of the NOVA Manager Portal section.
How to Edit Auto Attendant Message
If you bring on a new employee, open up a new department, or if you just don't like the current message customers hear when they call in, you have the ability to change it at anytime. This article will show you step by step how to edit the message
Login to https://nova.vestednetworks.com
Click on the Auto Attendants tab at the top and find the auto attendant you are wanting to modify the message on
Click on the auto attendant you are wanting to modify
Click on the pencil icon next to the Menu Prompt to edit the existing message
Here you can use text to speech, upload an existing message, or record a new one
To record a new one, click the bubble next to record. Then enter the extension number or cellphone number you want to record the message on, and give this recording a description
Click call to have the system call your device, answer the call, and then follow the prompts to record your message. Once you are done with your recording, click Done
Your recording will automatically upload to the portal where you can listen or download it.
Every time you do this process, the previous message WILL GET OVERWRITTEN! Its good practice to download your current recording before making changes
If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.