How to Edit Auto Attendant Message

This page is part of the NOVA Manager Portal section.

Editing an Auto Attendant

If you bring on a new employee, part of a new department, or if you just don't like the current message customers hear when they call in, you have the ability to change it at anytime. This article will show you step by step how to edit the message

Portal

Step one is to log into https://nova.vestednetworks.com

Select the Auto Attendants tab at the top and click on the auto attendant you are wanting to modify.

Click on the auto attendant you are wanting to modify

Edit Audio Message

Click on the pencil icon next to the Menu Prompt to edit the existing message

Message Settings

Here you can use text to speech, upload an existing message, or record a new one

To record a new one, click the bubble next to record. Then enter the extension number or cellphone number you want to record the message on, and give this recording a description

Recording your own message

Click call to have the system call your device, answer the call, and then follow the prompts to record your message. Once you are done with your recording, click Done

Overwriting messages

Your recording will automatically upload to the portal where you can listen or download it.

When you record a message, the previous message WILL BE OVERWRITTEN. It is good practice to download your current recording before making changes

If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.