View source for How to transfer a voice mail to another user

 There are two ways to forward a voicemail message to another user. One is using the NOVA web portal, and the other through the desk phone menu prompts. We will go over both in this article

== Transfer a New Voicemail Using the NOVA Web Portal ==

# Log in to nova.vestednetworks.com<blockquote>[[File:UserVM.png|frameless|624x624px]]</blockquote>
# In the Voice Mail Messages, Click on the VM you want to transfer. And click on the Right Arrow (Forward).<blockquote>[[File:UserVM2.png|frameless|624x624px]]</blockquote>
# In the text box, enter the User or Ext you want to forward the VM to and click the right arrow to send<blockquote>[[File:UserVM3.png|frameless|624x624px]]</blockquote>

== How to Transfer a Saved Voicemail using the NOVA Web Portal ==

# Click on '''Messages'''<blockquote>[[File:UserVM4.png|frameless|1141x1141px]]</blockquote>
# Click on the drop down menu that says '''New'''. Then choose the '''Saved''' option<blockquote>[[File:UserVM5.png|frameless|388x388px]]</blockquote>
# Choose the '''Forwarding''' option, and then enter the extensoin you would like to forward the message to<blockquote>[[File:UserVM6.png|frameless|1161x1161px]]</blockquote><blockquote>[[File:UserVM7.png|frameless|509x509px]]</blockquote><blockquote>[[File:UserVM8.png|frameless|504x504px]]</blockquote>

== Forwarding a Voicemail Using the Desk Phone Menu Prompts ==

# Press the '''Message/Envelope''' key on your desk phone, and enter your PIN number to loggin
# Press 1 for '''New''' messages, or 2 for '''Saved''' messages
# After the message finishes playing, you will press 3 to forward the message
# You will hear "Start recording after the tone, press # when you are finished" and then a beep. This is to give you the option to record a message for the agent you are forwarding to. An example would be "Hey John, this customer dialed my extension by accident and left a voicemail for you." If you do not want to record a preview message, then just press the # key once you hear the beep
# Dial the extension number you wish to forward the message to
 If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.