How to Update the Name of a User/Extension

This page is part of the NOVA Manager Portal section.

Every user on our system is customizable, which means you can change and moves names around whenever you want to.

Nova Portal

Login to nova.vestednetworks.com

Users Tab

Click on the Users tab at the top.

Find your User

Next, you can click on the user's name from the list, or search for them using the search bar.

If you clicked your user you can skip ahead.

User Search

enter the name or extension number of the person you are wanting to modify in the search bar, then click the drop down.

User Select

Now click on the persons name to enter their profile

Editing

Once you are viewing their profile settings, you can enter the First and Last name you want to modify in the text box. Once you are happy with your modification, click Save at the bottom

Save

Once this is done, you will need to contact our support team to update the name on the phone if it does not update.

If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket