How to Forward the Main Number to a Cellphone

This page is part of the NOVA Manager Portal section.

Nova Portal

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Time Frames

Add Time Frame

First thing is to create a Temp Forward time frame so the normal business hours routing does not get manipulated. Click on the Time Frame tab and create a new time frame and label it anything you want. Make sure its set to Always, when done, click Save

Inventory Tab

Now click on the Inventory tab to view how the number is routed.

Find Route

Find your main number and see which user is doing the routing. In this case we found that user 150 is using the Main Number.

Users Tab

Now that you know which user is doing the routing, you will need to edit that user from the users tab.

Answering Rules

Click on the Users tab and click on the user your number is pointed at (in this case 150), click on Answering Rules

Adding an Answer Rule

Click on Add Rule, Choose your time frame from the drop down (in this case Cell Forward), click the Forward Always rule, and enter your desired cellphone number in the text box. When done, click Save

Prioritizing Answering Rules

The answering rules are prioritized from top to bottom, so once the rule is added, click the arrows on the left hand side and drag your forwarding rule to the top.

Save

Click Save and you are done!

If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket