Changing the Destination of a Direct Number

This page is part of the NOVA Manager Portal section.

Every number in our system can be re-purposed to route to whichever extension/ ring group you desire. This article will show you how to change the destination of a number

Nova Portal

Login to nova.vestednetworks.com

Inventory Tab

Click on the Inventory tab

Select the Number

Now find and click on the number you are wanting to modify

Edit Number Window

This screen will pop up allowing you to edit attributes tied to this number.

Treatment

Click on the treatment drop down and click on User, then enter the name or extension number for the person you want this number to route to when dialed

Save

Click on the drop down and then click on Save to save your changes

If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket