Bidirectional Physical Fax Using a Standard ATA
Vested Networks supports the following devices: Cisco SPA112, Cisco SPA 122, Granstream HT812, Grandstream HT814, and Grandstream HT818
Creating the Fax User
First, you will need to create a new user in the NOVA portal to be your recipient of inbound faxes.
Add a New User
In the Users tab, click the option to Add User in the top right
Fill out the new user's information, making sure you set the Email field to the email address you want to receive inbound faxes
Configuring the Fax Number
Now that the Fax user has been created, it's time to configure the fax number so inbound faxes are received to the user's inbox
Inventory>Phone Numbers
Find the desired fax number in the Inventory tab.
Click on the number to make edits. Change the Destination to "Available Number" and Save
FAQ[edit | edit source]
Can one email address receive faxes from more than one fax number?
- Yes. There is no limit to how many fax numbers can be configured for one User
Can the customer configure fax numbers themselves?
- Yes. Since the configuration is done on the NOVA web portal, any customer with Office Manager access can also do this
Can I configure a fax number for an existing user/extension, or do I have to create a new one?
- You can configure a fax number for any user on your domain. If the email address you are wanting to receive faxes to is already configured on a user, a dedicated fax user does not need to be created
Can I receive an inbound fax to multiple email addresses?
- Yes. For more information on how to set this up, click here to view our article on how to modify the inbound fax to email address