Available NOVA Portal Scopes

What is a Portal Scope?

Portal Scopes define what access a user has access to when logged in to the NOVA web portal. It is important to make sure employees only have access to information pertaining to their role in the company.

Available Portal Scopes

No Portal

This scope is exactly like it sounds. When a user is assigned to this scope, they will not be able to log in to the web portal at all.

Basic User

This scope only allows the user to view/edit information pertaining to them. Things like their voicemail PIN, portal password, answering rules, etc.

Call Center Agent

Includes Basic User access. Adds the ability for the user to view the queues they are assigned to and the ability to log in/out of their assigned queues using custom statuses

Call Center Supervisor

Includes Basic User access for themselves. Adds the ability to view/edit user information for call center agents, view/edit settings pertaining to call queues, view call center statistics, and run call center reports

Office Manager

Includes Basic User access for themselves. This is the company admin. This scope has the ability to use our system to its fullest extent