Signing In/Out of a Call Queue

There are two ways to log in/out of a Call Queue. One is using the NOVA Web Portal, the other is by dialing Star Codes on your desk phone

Logging In/Out Using your Desk Phone

• To log in, dial *51
• To log out, dial *52 **Important Note**: If you are assigned to multiple call queues, these star codes will log you in/out of all of them. To log in/out of a specific call queue, refernece the NOVA Web Portal guide below.

Logging In/Out Using the NOVA Web Portal

1. Login to nova.vestednetworks.com
2. Click on the Call Center tab
3. Here you will see all of the call queues you are apart of
4. To sign out of an individual queue, click on the right arrow symbol next to the queue you are wanting to sign out of
5. To sign out/in to all of your call queues sumultaniously, use the button on the right hand side
6. Here you also have some options to choose from when logging out of your queues
   1. Go-Offline: Sign out of the queue to no longer receive calls
   2. Single-Call Mode: Sign into the call queue for one call, then the system will automatically sign you out
   3. Lunch: Sign out with the status of "Lunch"
   4. Break: Sign out with the status of "Break"
   5. Meeting: Sign out with the status of "Meeting"
   6. Other: Sign out with a status of "Other"
   7. Web: Sign out with a status of "Web"