Fax to Email
Creating the Fax User
First, you will need to create a new user in the NOVA portal to be your recipient of inbound faxes.
Add a New User
In the Users tab, click the option to Add User in the top right
Fill out the new user's information, making sure you set the Email field to the email address you want to receive inbound faxes
Configuring the Fax Number
Now that the Fax user has been created, it's time to configure the fax number so inbound faxes are received to the user's inbox
Inventory>Phone Numbers
Find the desired fax number in the Inventory tab.
Click on the number to make edits. Change the Destination to "Available Number" and Save
Inventory>Fax Accounts
Click on the Fax Accounts tab, and then click Add Fax Number
Phone Number
The drop down will populate all numbers set to "Available" in the inventory list. Choose your desired fax number
Primary User
Enter the extension number or name of the newly created fax user, and select it from the populated drop down menu
Number Sharing
You have an option of sharing the fax number with Everyone, or a specific group of users (Limit 13 users per number). This will allow other users to send outbound faxes using the fax number as the Caller ID
Enabled Methods
Click the checkbox for Email
Inbound Fax Handling
Click the checkbox for Email W/Attachment
Delivery Notifications
This offers the option to receive a notification to the Fax User's email address when an outbound fax was successful
Failure Notifications
This offers the option to receive a notification to the Fax User's email address when an outbound fax fails
Back to Inventory>Phone Numbers
Once the fax number is added, go back to the Phone Numbers list, and you will notice the number has been modified. The destination is now set to Fax Server and the description of the number has been changed.
(Optional) Click on the Pencil to edit the number, and change the default description to anything you would like
FAQ
Q: Can one email address receive faxes from more than one fax number?
A: Yes. There is no limit to how many fax numbers can be configured for one User
Q: Can the customer configure fax numbers themselves?
A: Yes. Since the configuration is done on the NOVA web portal, any customer with Office Manager access can also do this
Q: Can I configure a fax number for an existing user/extension, or do I have to create a new one?
A: You can configure a fax number for any user on your domain. If the email address you are wanting to receive faxes to is already configured on a user, a dedicated fax user does not need to be created
Q: Can I receive an inbound fax to multiple email addresses?
A: Yes. For more information on how to set this up, click here to view our article on how to modify the inbound fax to email address