Third Party Recording Archive

This page is part of the NOVA Manager Portal section.

You will need to contact Vested Networks help desk to enable third party recording for your domain.
    An authorized decision maker will need to contact Vested Networks help desk or submit a ticket to enable remote storage for your domain.
    You will need to provide the IP/Hostname of the remote storage bucket so that we can ensure communication between our servers and your archive.    

Other important things to note:
    - Domain storage settings will attempt to remove remote files. Please confirm storage settings and archive calls remotely as necessary to avoid removal.
    - This feature is still under development and may not always function as intended. Please perform regular testing to confirm your call recordings are being stored correctly.
    - Only recordings made after enabling remote storage will be sent to your archive. Currently there is no way to push old recordings. (Currently in development)
    - If remote recording server is unreachable, a local copy of the recording will be available on the Vested Networks servers while waiting for your archive to become available again. 
    - Our servers will attempt to upload call recordings to your remote archive within 15 minutes of a call being processed by our recording servers.

Portal

The first thing you need to do is log into the web portal at: https://nova.vestednetworks.com

If you have never logged into the portal refer to the “First Time Logging into NOVA.”

Once you are logged in click on the Auto Attendant icon at the top menu.

Recording Storage Settings

Click on Recording Storage Settings and the following will appear on the right hand side.

Selecting a Provider

You should now be at this page

Name

Give your remote storage a name.

Enable

Turn your remote storage on or off.

Storage Type

Select your AWS, Wasabi, or FTP type. These are the only supported methods at this time.

You will need to provide credentials and the storage locations for the method you choose.

Checking your work

After filling out the required fields in the modal, the Add button should be clickable.

Now the system will audit the addition of this configuration.

Using the information provided, the Portal will work alongside the API to authenticate the remote side, upload a small .wav file, read it back, and then remove it to test all access requirements for this feature to perform correctly.

This process should take between 2 and 15 seconds.

Success

If validation succeeds you will get something similar to this:

Failures

Troubleshooting remote storage settings is generally outside the scope of Vested Networks support.

We will attempt a best effort case to make sure that our recording servers can communicate with your storage provider but cannot assist with authentication, remote storage settings, remote recovery, or other modifications to files that are not hosted on our servers..

If we have verified that our servers and your remote storage can communicate, you will need to contact your storage provider's support for further assistance.

If you have any questions about this process, or if you need other assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket to help@vestednetworks.com