How do I recycle an Extension?

This page is part of the NOVA Manager Portal section.

Nova Portal

In the event you lose an employee and replace them with a new one, you will need to update the extension to represent the new employee's information.

Login to nova.vestednetworks.com

Users

Click on the Users tab and find the user you are wanting to recycle and click on their name to edit.

Profile

Once in the User Profile you are going to want to edit the following fields

• Fist Name
• Last Name
• User Scope (if you want them to have higher or lower access to the web portal)
• Email Address (this is where voicemails will be sent if you have that function enabled)

• Voicemail PIN (if changed by previous employee)

Save

Click Save when done

Voicemail

Next step is to have the new employee setup their voicemail message. Click on the Voicemail tab at the top, then scroll down and click on Clear Data. This will clear all of the old messages, voicemail greetings, and recorded names.

Once this is cleared, instruct your new employee to press the message button on their phone, enter their password, and then the system will automatically prompt them for their Name and Voicemail Message

Phone Hardware

If you have speed dials on your phones for each employee, you will need to reboot your phones in order for the new name change to be reflected. Click on the Inventory tab and then click on Phone Hardware

Reboot

Click on the top left box below the word Filters, this will select all of the phones. Then click on Reboot **This process will NOT drop any active calls, the system will wait for the active calls to finish before rebooting those devices**

Update

Now your new employee has a phone specifically tailored to them, and the speed dials on all phones will reflect the change.

If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.