Quick Reference Guide: Difference between revisions

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'''1. Making/Receiving/Ending Calls:'''
= Quick Reference Cheat Sheet =


- Make Call: Dial number first, then pick up handset or press "#/Send" to start a call.
== Contacting Vested Networks Support ==


- Answer Call: Pick up handset or press "Speaker" to answer call.
=== '''Phone''' ===


- End: Hang up handset or press "End Call" to end a call.
* Main Number: '''972-924-6488;2'''
* Support Number: '''972-924-6464'''
* Quick-Support: "'''HELP'''" ('''4357''') from any Vested Networks phone.


=== '''Email''' ===


'''2. Transferring a call:'''
* help@vestednetworks.com


- (BLIND Transfer) During an active call > Press "Transfer" (bottom-left of the screen) > Dial the desired extension or number > Press "B-Tran" to complete.
=== '''Online''' ===


- (WARM Transfer) During an active call > Press "Transfer" (bottom-left of the screen) > Dial the desired extension or number > Press "#/Send" to start the transfer-to leg of the call > Once the call has started and you're ready to transfer, press "Transfer" to complete.
* Visit the website https://vestednetworks.com or this knowledge base for more helpful tutorial docs & videos.


- (To VOICEMAIL) During an active call > Press "Transfer" (bottom-left of the screen) > Dial 7 + extension (ex: 7101), then press "B-Tran" to complete.
==Basic Calling==


=== Make a Calls ===
*Dial number first, then pick up handset, press "#/Send" to start a call.


'''3. Hold vs Park:'''
=== Answer Calls ===
*Pick up handset or press "Speaker" to answer call.


- HOLD: Pressing "Hold" during an active call holds the call on your phone.
=== End ===
*Hang up handset or press "End Call" to end a call.


- PARK: Pressing a park key (ex: Park 721) places a call on a shared hold and turns that key red. That call can now be picked up on another phone by pressing the same park key on the other phone.
==Transferring==
A blind transfer is sending your call to another extension without any introduction. On a warm transfer you would typically introduce your call to third parties before hanging up. Transferring to voicemail is a blind transfer that does not ring the next phone and instead sends them to that users voicemail.


===Blind Transfer===


'''4. Paging / Intercom:'''
* During an active call > Press "Transfer" (bottom-left of the screen) > Dial the desired extension or number > Press "B-Tran" to complete.


- Page ALL: Press the "Paging" button (bottom-middle of the screen) to view the paging list.          > Select the desired group and press "OK" to start the page to that group.
===Warm Transfer ===


- Intercom (2-Way): Dial 99 + extension (ex: 99101), then press "#/Send", and you will barge into the other phone and start a conversation.
*During an active call > Press "Transfer" (bottom-left of the screen) > Dial the desired extension or number > Press "#/Send" to start the transfer-to leg of the call > Once the call has started and you're ready to transfer, press "Transfer" to complete.


===Transfer Direct-to-Voicemail ===


'''5. "NOVA" Portal & "Vested Mobile" App Access:'''
*During an active call > Press "Transfer" (bottom-left of the screen) > Dial 7 + extension (ex: 7101), then press "B-Tran" to complete.


- Username: YourExt@YourCompanyName (ex: 101@AcmeCorp)
==Hold vs Park: ==
Holding a call pauses the current call but keeps the call on your phone. Parking a call will pause the current call and will make it so that someone else can pick up that call.


- For first-time users, click on "Are You a New User?"
===Hold ===


- If you were given the default password, we strongly recommend changing the default password after logging in by clicking on your name > My Profile > and creating a new password.
*Pressing "Hold" during an active call will pause your side of the call and will transmit hold music to the outside party.


===Park===


'''6. Voicemail PIN: 2580''' (Straight down the middle of the phone).
*You can place a call on park by pressing a park key (ex: Park 721) that we have set up for you. This will place a call on a shared hold and the line key will turn red. That call can now be picked up on another phone by pressing the park key on the second phone.


- We strongly recommend changing the default voicemail PIN via the NOVA portal.
== Paging / Intercom==


[[File:VestedQRC-CheatSheet(Rev2).jpg|center|815x815px|frameless]]
===Page ALL===
 
*The "Paging" button (bottom-middle of the screen) will bring up the paging list on your phone. You can then use the arrow keys to select the desired group and press "OK" to start a page to that group.
 
===Intercom (2-Way)===
 
* Dial 99 + extension (ex: 99101), then press "#/Send", and you will barge into the other phone and start a conversation.
 
==Portal and App Access==
 
==='''NOVA Portal & Vested Mobile App Access'''===
 
*Username: '''YourExt'''@'''YourCompanyName''' (ex: 101@AcmeCorp)
*For first-time users, click on "Are You a New User?"
*If you were given the default password, we strongly recommend changing the default password after logging in by clicking on your name > My Profile > and creating a new password.
 
==Voicemail Access==
 
==='''Default Voicemail PIN'''===
 
*Default PIN: '''2580''' (Straight down the middle of the phone).
*We strongly recommend changing the default voicemail PIN via the NOVA portal.

Revision as of 13:44, 10 May 2023

Quick Reference Cheat Sheet

Contacting Vested Networks Support

Phone

  • Main Number: 972-924-6488;2
  • Support Number: 972-924-6464
  • Quick-Support: "HELP" (4357) from any Vested Networks phone.

Email

  • help@vestednetworks.com

Online

Basic Calling

Make a Calls

  • Dial number first, then pick up handset, press "#/Send" to start a call.

Answer Calls

  • Pick up handset or press "Speaker" to answer call.

End

  • Hang up handset or press "End Call" to end a call.

Transferring

A blind transfer is sending your call to another extension without any introduction. On a warm transfer you would typically introduce your call to third parties before hanging up. Transferring to voicemail is a blind transfer that does not ring the next phone and instead sends them to that users voicemail.

Blind Transfer

  • During an active call > Press "Transfer" (bottom-left of the screen) > Dial the desired extension or number > Press "B-Tran" to complete.

Warm Transfer

  • During an active call > Press "Transfer" (bottom-left of the screen) > Dial the desired extension or number > Press "#/Send" to start the transfer-to leg of the call > Once the call has started and you're ready to transfer, press "Transfer" to complete.

Transfer Direct-to-Voicemail

  • During an active call > Press "Transfer" (bottom-left of the screen) > Dial 7 + extension (ex: 7101), then press "B-Tran" to complete.

Hold vs Park:

Holding a call pauses the current call but keeps the call on your phone. Parking a call will pause the current call and will make it so that someone else can pick up that call.

Hold

  • Pressing "Hold" during an active call will pause your side of the call and will transmit hold music to the outside party.

Park

  • You can place a call on park by pressing a park key (ex: Park 721) that we have set up for you. This will place a call on a shared hold and the line key will turn red. That call can now be picked up on another phone by pressing the park key on the second phone.

Paging / Intercom

Page ALL

  • The "Paging" button (bottom-middle of the screen) will bring up the paging list on your phone. You can then use the arrow keys to select the desired group and press "OK" to start a page to that group.

Intercom (2-Way)

  • Dial 99 + extension (ex: 99101), then press "#/Send", and you will barge into the other phone and start a conversation.

Portal and App Access

NOVA Portal & Vested Mobile App Access

  • Username: YourExt@YourCompanyName (ex: 101@AcmeCorp)
  • For first-time users, click on "Are You a New User?"
  • If you were given the default password, we strongly recommend changing the default password after logging in by clicking on your name > My Profile > and creating a new password.

Voicemail Access

Default Voicemail PIN

  • Default PIN: 2580 (Straight down the middle of the phone).
  • We strongly recommend changing the default voicemail PIN via the NOVA portal.
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