Fax to Email

Creating the Fax User

First, you will need to create a new user in the NOVA portal to be your recipient of inbound faxes.

Add a New User

In the Users tab, click the option to Add User in the top right

Fill out the new user's information, making sure you set the Email field to the email address you want to receive inbound faxes

Configuring the Fax Number

Now that the Fax user has been created, it's time to configure the fax number so inbound faxes are received to the user's inbox

Inventory>Phone Numbers

Find the desired fax number in the Inventory tab.

Click on the number to make edits. Change the Destination to "Available Number" and Save

Inventory>Fax Accounts

Click on the Fax Accounts tab, and then click Add Fax Number

Phone Number

The drop down will populate all numbers set to "Available" in the inventory list. Choose your desired fax number

Primary User

Enter the extension number or name of the newly created fax user, and select it from the populated drop down menu

Number Sharing

You have an option of sharing the fax number with Everyone, or a specific group of users (Limit 13 users per number). This will allow other users to send outbound faxes using the fax number as the Caller ID

Enabled Methods

Click the checkbox for Email

Inbound Fax Handling

Click the checkbox for Email W/Attachment

Delivery Notifications

This offers the option to receive a notification to the Fax User's email address when an outbound fax was successful

Failure Notifications

This offers the option to receive a notification to the Fax User's email address when an outbound fax fails

Back to Inventory>Phone Numbers

Once the fax number is added, go back to the Phone Numbers list, and you will notice the number has been modified. The destination is now set to Fax Server and the description of the number has been changed.

(Optional) Click on the Pencil to edit the number, and change the default description to anything you would like

FAQ

Q: Can one email address receive faxes from more than one fax number?

A: Yes. There is no limit to how many fax numbers can be configured for one User

Q: Can the customer configure fax numbers themselves?

A: Yes. Since the configuration is done on the NOVA web portal, any customer with Office Manager access can also do this

Q: Can I configure a fax number for an existing user/extension, or do I have to create a new one?

A: You can configure a fax number for any user on your domain. If the email address you are wanting to receive faxes to is already configured on a user, a dedicated fax user does not need to be created

Q: Can I receive an inbound fax to multiple email addresses?

A: Yes. For more information on how to set this up, click here to view our article on how to modify the inbound fax to email address

Related Articles

How to Send a Fax

How to Change the Inbound Fax to Email Address