How to Check Call Recordings: Difference between revisions
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This page is part of the [[NOVA Manager Portal]] section. | |||
= How to Check Call Recordings = | = How to Check Call Recordings = | ||
Call recording is not enabled by default on our system, but is a free feature included with your service. If you would like call recording enabled, please call 972-924-6488 or email help@vestednetworks.com | Call recording is not enabled by default on our system, but is a free feature included with your service. If you would like call recording enabled, please call 972-924-6488 or email help@vestednetworks.com | ||
Revision as of 16:29, 9 May 2023
This page is part of the NOVA Manager Portal section.
How to Check Call Recordings
Call recording is not enabled by default on our system, but is a free feature included with your service. If you would like call recording enabled, please call 972-924-6488 or email help@vestednetworks.com
Login to https://nova.vestednetworks.com.
Click on the Call History tab
Each call has a speaker Icon and a Download Icon on the right side. The Speaker Icon will allow you to listen to the call in full (does not support fast forwarding or rewinding). The Download Icon will allow you to download the call recording to your device.
If the icons are greyed out, then the call either did not get recorded, or the call recording has not been uploaded to the Manager Portal yet.
**Please allow up to 30 minutes for call recordings to populate and become accessible. The longer the call, the longer the system will take to process the recording and have it viewable in the portal**
If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.