Custom Call Center Agent Status: Revision history

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13 July 2023

  • curprev 16:4916:49, 13 July 2023‎ Cbecker talk contribs‎ 1,615 bytes +1,615‎ Created page with "== What is a Call Center Agent Status? == An agent's status describes what that user is doing at a given time. If the agent needs to be unavailable from the call queue to perform other tasks, a status other than "available" can be selected. The Call Center Managers can create different statuses to provide more granular metrics to see what their agents are doing and the time spent on those tasks. == Creating Custom Statuses == To create custom statuses, first, click on t..." Tag: Visual edit
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