View source for How to Update Phone Buttons, BLF Keys and Speed Dials

= Updating Your Desk Phone Buttons =
Once you’re signed into the [https://nova.vestednetworks.com/ portal], click the '''Phones''' tab at the top of the screen.

You’ll see a list of desk phones assigned to your extension/user.

Locate your phone model in the list:

* A '''green checkmark''' means the phone is online and registered properly.
* A '''red X''' means the phone is currently offline or not registered.

To edit your phone’s buttons, click the '''cog wheel icon''' on the far right side of the device.

A pop-up window will appear asking:

'''<code>“Edit button configuration for this phone”</code>'''

Click the red '''Yes''' button to continue.<blockquote>[[File:Blf 1.png|frameless|809x809px]]</blockquote>

= Understanding Your Phone Layout =
The phone diagram shown on the screen will vary depending on your phone model.

Most phones will already have:

* '''Lines 1 and 2''' assigned to your extension

These are required default lines and should '''not''' be removed.

In most cases:

* '''Buttons 3 and 4''' are reserved for '''Call Parks'''

These buttons are usually configured by your system administrator and generally should not be changed.<blockquote>[[File:Blf 2.2.png|frameless|810x810px]]</blockquote>

= What Are Call Parks? =
A Call Park allows you to place a caller into a shared holding area with hold music so you can continue working without remaining connected to the call.

Unlike putting someone on hold:

* The call becomes available for anyone else to retrieve
* Other users can pick up the parked call by:
** Dialing the park extension
** Pressing the corresponding phone button

You can tell when a parked call is active because the button indicator changes:

* '''Green''' = Available
* '''Red''' = Someone is parked there

Because Call Parks are system-wide features, basic users cannot edit or change them.

= Dynamic vs Static Buttons =
Most phones are configured using '''Dynamic Buttons'''.

Dynamic buttons automatically update when:

* User names change
* Extensions are updated
* Contact information changes

The portal will show which directory your phone buttons are pulling from.

For example:

* '''All Contacts'''
* A department directory
* A site/location directory

You can change which directory your phone uses if needed.<blockquote>[[File:Blf 3.2.png|frameless|810x810px]]</blockquote>

= Changing a Button =
To clear and reassign a button:

# Click the '''three dots''' next to the button
# Select '''Clear Button'''

<blockquote>[[File:Blf 4.2.png|frameless|810x810px]]</blockquote>Then:

# Open the drop-down menu
# Select '''User (BLF)''' or your system’s equivalent user-monitoring option
# Enter the user’s name or extension number

Optional:

* Add a custom label if desired Note: Custom labels will not update automatically if the user’s name or extension changes later.

<blockquote>[[File:Blf 5.2.png|frameless|810x810px]]</blockquote>

= Adding a Speed Dial =
To create a speed dial:

# Open the button type drop-down menu
# Select '''Speed Dial'''
# Enter the phone number
# Add a custom label for the button name

<blockquote>[[File:Blf 6.2.png|frameless|810x810px]]</blockquote>

= Queue Login / Logout Buttons =
If your organization uses call queues, you can add:

* '''Queue Login'''
* '''Queue Logout'''

These buttons automatically sign you in or out of all queues assigned to your extension/user.<blockquote>[[File:Blf 7.2.png|frameless|810x810px]]</blockquote>

= Rearranging Buttons =
You can move buttons around by:

# Clicking and holding the button number
# Dragging it to a new location

<blockquote>[[File:Blf 8.2.png|frameless|810x810px]]</blockquote>

= Saving Your Changes =
Once you’re finished making changes:

* Click the blue '''Save''' button at the bottom of the screen

To apply the changes immediately:

# Click the arrow next to '''Save'''
# Select '''Save and Resync'''

This will send the updated configuration to your phone the next time it becomes idle.

Important: Resyncing will not disconnect an active call. Your phone will wait until you are no longer on a call before applying the update.<blockquote>[[File:Blf 9.2.png|frameless|810x810px]]</blockquote>


<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.</code>