Vested Soft Desktop App Settings Overview - Revision history

Pcaveness at 18:48, 8 July 2026

2026-07-08T18:48:23Z

← Older revision		Revision as of 13:48, 8 July 2026
Line 73:		Line 73:
	Use this option when requested by support or when reporting an issue.		Use this option when requested by support or when reporting an issue.

	You can provide a description of the problem you're experiencing. The desktop app will send diagnostic logs from your device to the support and development teams to assist with troubleshooting.<blockquote>[[File:Imagevsdesktopappsettings6.png\|frameless\|~~600x600px~~]]</blockquote>		You can provide a description of the problem you're experiencing. The desktop app will send diagnostic logs from your device to the support and development teams to assist with troubleshooting.<blockquote>[[File:Imagevsdesktopappsettings6.png\|frameless\|735x735px]]</blockquote>

	== Update Configurations ==		== Update Configurations ==

Pcaveness at 18:46, 8 July 2026

2026-07-08T18:46:40Z

← Older revision		Revision as of 13:46, 8 July 2026
Line 33:		Line 33:
	'''Time Format''' – Choose between '''12-hour''' or '''24-hour''' time formats for timestamps displayed throughout the application.		'''Time Format''' – Choose between '''12-hour''' or '''24-hour''' time formats for timestamps displayed throughout the application.

	'''Concurrent Call Limit''' – Select the maximum number of simultaneous calls you can handle within the desktop app.<blockquote>[[File:Imagevsdesktopappsettings.png\|frameless]]</blockquote>		'''Concurrent Call Limit''' – Select the maximum number of simultaneous calls you can handle within the desktop app.<blockquote>[[File:Imagevsdesktopappsettings.png\|frameless\|600x600px]]</blockquote>

	== Devices ==		== Devices ==
Line 59:		Line 59:

	=== <u>Headset Integration</u> ===		=== <u>Headset Integration</u> ===
	'''Headset''' – If your headset is supported, you can enable headset integration to use compatible features, such as answering or ending calls directly from the headset.<blockquote>[[File:Imagevsdesktopappsettings2.png\|frameless]]</blockquote>		'''Headset''' – If your headset is supported, you can enable headset integration to use compatible features, such as answering or ending calls directly from the headset.<blockquote>[[File:Imagevsdesktopappsettings2.png\|frameless\|600x600px]]</blockquote>

	== Language ==		== Language ==
	Select the language used throughout the desktop application.<blockquote>[[File:Imagevsdesktopappsettings3.png\|frameless]]</blockquote>		Select the language used throughout the desktop application.<blockquote>[[File:Imagevsdesktopappsettings3.png\|frameless\|600x600px]]</blockquote>

	== About Us ==		== About Us ==
	Opens our organization's '''About Us''' webpage.<blockquote>[[File:Imagevsdesktopappsettings4.png\|frameless]]</blockquote>		Opens our organization's '''About Us''' webpage.<blockquote>[[File:Imagevsdesktopappsettings4.png\|frameless\|600x600px]]</blockquote>

	== Privacy Policy ==		== Privacy Policy ==
	Opens our organization's '''Terms of Service''' and Privacy Policy webpage.<blockquote>[[File:Imagevsdesktopappsettings5.png\|frameless]]</blockquote>		Opens our organization's '''Terms of Service''' and Privacy Policy webpage.<blockquote>[[File:Imagevsdesktopappsettings5.png\|frameless\|600x600px]]</blockquote>

	== Send Logs to Support ==		== Send Logs to Support ==
	Use this option when requested by support or when reporting an issue.		Use this option when requested by support or when reporting an issue.

	You can provide a description of the problem you're experiencing. The desktop app will send diagnostic logs from your device to the support and development teams to assist with troubleshooting.<blockquote>[[File:Imagevsdesktopappsettings6.png\|frameless\|~~500x500px~~]]</blockquote>		You can provide a description of the problem you're experiencing. The desktop app will send diagnostic logs from your device to the support and development teams to assist with troubleshooting.<blockquote>[[File:Imagevsdesktopappsettings6.png\|frameless\|600x600px]]</blockquote>

	== Update Configurations ==		== Update Configurations ==
	Forces the desktop application to synchronize and download the latest configuration from the server.<blockquote>[[File:Imagevsdesktopappsettings7.png\|frameless]]</blockquote>		Forces the desktop application to synchronize and download the latest configuration from the server.<blockquote>[[File:Imagevsdesktopappsettings7.png\|frameless\|600x600px]]</blockquote>

	== Test Connection ==		== Test Connection ==
	Runs a connection test to evaluate your current network quality and displays additional connection and system information.<blockquote>[[File:Imagevsdesktopappsettings8.png\|frameless\|~~600x600px~~]]</blockquote>		Runs a connection test to evaluate your current network quality and displays additional connection and system information.<blockquote>[[File:Imagevsdesktopappsettings8.png\|frameless\|838x838px]]</blockquote>

	== Debugging Logs ==		== Debugging Logs ==
	'''Call Statistics –''' When enabled, call diagnostic data is collected, allowing you to download or clear captured logs if needed for troubleshooting.		'''Call Statistics –''' When enabled, call diagnostic data is collected, allowing you to download or clear captured logs if needed for troubleshooting.

	This section also includes '''WebSocket''' and '''API''' connectivity tests to help verify that the desktop app can communicate with the service.<blockquote>[[File:Imagevsdesktopappsettings9.png\|frameless\|~~400x400px~~]]</blockquote>		This section also includes '''WebSocket''' and '''API''' connectivity tests to help verify that the desktop app can communicate with the service.<blockquote>[[File:Imagevsdesktopappsettings9.png\|frameless\|600x600px]]</blockquote>

	== Exit ==		== Exit ==

ERyter at 17:19, 8 July 2026

2026-07-08T17:19:11Z

← Older revision		Revision as of 12:19, 8 July 2026
Line 88:		Line 88:
	== Exit ==		== Exit ==
	Closes the desktop application.		Closes the desktop application.


			<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.</code>

ERyter at 16:47, 8 July 2026

2026-07-08T16:47:15Z

← Older revision		Revision as of 11:47, 8 July 2026
Line 33:		Line 33:
	'''Time Format''' – Choose between '''12-hour''' or '''24-hour''' time formats for timestamps displayed throughout the application.		'''Time Format''' – Choose between '''12-hour''' or '''24-hour''' time formats for timestamps displayed throughout the application.

	'''Concurrent Call Limit''' – Select the maximum number of simultaneous calls you can handle within the desktop app.		'''Concurrent Call Limit''' – Select the maximum number of simultaneous calls you can handle within the desktop app.<blockquote>[[File:Imagevsdesktopappsettings.png\|frameless]]</blockquote>

	[[File:Imagevsdesktopappsettings.png\|frameless]]

	== Devices ==		== Devices ==
Line 61:		Line 59:

	=== <u>Headset Integration</u> ===		=== <u>Headset Integration</u> ===
	'''Headset''' – If your headset is supported, you can enable headset integration to use compatible features, such as answering or ending calls directly from the headset.		'''Headset''' – If your headset is supported, you can enable headset integration to use compatible features, such as answering or ending calls directly from the headset.<blockquote>[[File:Imagevsdesktopappsettings2.png\|frameless]]</blockquote>

	[[File:Imagevsdesktopappsettings2.png\|frameless]]

	== Language ==		== Language ==
	Select the language used throughout the desktop application.		Select the language used throughout the desktop application.<blockquote>[[File:Imagevsdesktopappsettings3.png\|frameless]]</blockquote>

	[[File:Imagevsdesktopappsettings3.png\|frameless]]

	== About Us ==		== About Us ==
	Opens our organization's '''About Us''' webpage.		Opens our organization's '''About Us''' webpage.<blockquote>[[File:Imagevsdesktopappsettings4.png\|frameless]]</blockquote>

	[[File:Imagevsdesktopappsettings4.png\|frameless]]

	== Privacy Policy ==		== Privacy Policy ==
	Opens our organization's '''Terms of Service''' and Privacy Policy webpage.		Opens our organization's '''Terms of Service''' and Privacy Policy webpage.<blockquote>[[File:Imagevsdesktopappsettings5.png\|frameless]]</blockquote>

	[[File:Imagevsdesktopappsettings5.png\|frameless]]

	== Send Logs to Support ==		== Send Logs to Support ==
	Use this option when requested by support or when reporting an issue.		Use this option when requested by support or when reporting an issue.

	You can provide a description of the problem you're experiencing. The desktop app will send diagnostic logs from your device to the support and development teams to assist with troubleshooting.		You can provide a description of the problem you're experiencing. The desktop app will send diagnostic logs from your device to the support and development teams to assist with troubleshooting.<blockquote>[[File:Imagevsdesktopappsettings6.png\|frameless\|500x500px]]</blockquote>

	[[File:Imagevsdesktopappsettings6.png\|frameless\|500x500px]]

	== Update Configurations ==		== Update Configurations ==
	Forces the desktop application to synchronize and download the latest configuration from the server.		Forces the desktop application to synchronize and download the latest configuration from the server.<blockquote>[[File:Imagevsdesktopappsettings7.png\|frameless]]</blockquote>

	[[File:Imagevsdesktopappsettings7.png\|frameless]]

	== Test Connection ==		== Test Connection ==
	Runs a connection test to evaluate your current network quality and displays additional connection and system information.		Runs a connection test to evaluate your current network quality and displays additional connection and system information.<blockquote>[[File:Imagevsdesktopappsettings8.png\|frameless\|600x600px]]</blockquote>

	[[File:Imagevsdesktopappsettings8.png\|frameless\|600x600px]]

	== Debugging Logs ==		== Debugging Logs ==
	'''Call Statistics –''' When enabled, call diagnostic data is collected, allowing you to download or clear captured logs if needed for troubleshooting.		'''Call Statistics –''' When enabled, call diagnostic data is collected, allowing you to download or clear captured logs if needed for troubleshooting.

	This section also includes '''WebSocket''' and '''API''' connectivity tests to help verify that the desktop app can communicate with the service.		This section also includes '''WebSocket''' and '''API''' connectivity tests to help verify that the desktop app can communicate with the service.<blockquote>[[File:Imagevsdesktopappsettings9.png\|frameless\|400x400px]]</blockquote>

	[[File:Imagevsdesktopappsettings9.png\|frameless\|400x400px]]

	== Exit ==		== Exit ==
	Closes the desktop application.		Closes the desktop application.

ERyter: Created page with "== Log In to the Desktop App == If you're having trouble logging in, please see our article here. == Accessing Settings == To access the desktop app settings, click the '''Settings''' (cog wheel) icon in the bottom-left corner of the application. == Application Settings == '''Theme''' – Switch between the '''Light''' and '''Dark''' application themes. '''Account''' – This setting must remain '''Enabled''' in order to..."

2026-07-08T15:46:23Z

Created page with "== Log In to the Desktop App == If you're having trouble logging in, please see our article here. == Accessing Settings == To access the desktop app settings, click the '''Settings''' (cog wheel) icon in the bottom-left corner of the application. == Application Settings == '''Theme''' – Switch between the '''Light''' and '''Dark''' application themes. '''Account''' – This setting must remain '''Enabled''' in order to..."

New page

== Log In to the Desktop App ==
If you're having trouble logging in, please see our article [[Installing and Using Vested Soft#Logging In|here]].

== Accessing Settings ==
To access the desktop app settings, click the '''Settings''' (cog wheel) icon in the bottom-left corner of the application.

== Application Settings ==
'''Theme''' – Switch between the '''Light''' and '''Dark''' application themes.

'''Account''' – This setting must remain '''Enabled''' in order to use the desktop application. If disabled, you will not be able to place or receive calls.

'''Auto''' '''Startup''' – When enabled, the desktop app will automatically launch when your computer starts.

'''In-App Notifications''' – When enabled, you'll receive notifications for incoming calls, messages, application status changes, and other events.

'''Always on Top''' – Keeps the desktop application visible above other windows, even when another application is selected.

'''Ringtone''' – When enabled, the app will play a ringtone for incoming calls.

'''Alert''' – When enabled, notification sounds will play for application alerts and updates.

'''Dial Pad Tone''' – When enabled, the app will play keypad tones as you enter numbers using the dial pad.

'''Default Keypad Mode''' – Determines which keypad mode is displayed after a call is connected.

* '''Call''' – Displays the standard dialing keypad, allowing you to place another outbound call if needed.
* '''DTMF''' – Displays the Dual-Tone Multi-Frequency keypad used to interact with automated phone systems, such as auto attendants (AAs), IVRs, conference bridges, and voicemail menus.

'''Ringtone Selection''' – Choose the ringtone the desktop app will use for incoming calls.

'''Default Contact List''' – Select which contact list opens by default when viewing your contacts. By default, this is set to '''All Contacts'''.

'''Time Format''' – Choose between '''12-hour''' or '''24-hour''' time formats for timestamps displayed throughout the application.

'''Concurrent Call Limit''' – Select the maximum number of simultaneous calls you can handle within the desktop app.

[[File:Imagevsdesktopappsettings.png|frameless]]

== Devices ==

=== Audio ===
'''Input Device''' – Select the microphone the desktop app will use.

'''Output Device''' – Select the speaker or audio output device the desktop app will use.

'''Output Volume''' – Adjust the volume of audio played through the desktop application.

'''Auto Select Device''' – When enabled, the app will automatically switch to a preferred audio input or output device when one becomes available.

'''Answered Call Device Notification''' – When enabled, the app displays a notification showing which audio device is being used when a call is answered.

=== Video ===
'''Video Preview''' – When enabled, displays a preview of the currently selected camera.

'''Input Device''' – Select the camera the desktop app will use for video calls.

=== Notifications ===
'''Output Device''' – Choose which audio device notification sounds will play through.

'''Notification Volume''' – Adjust the volume of notification sounds.

=== Headset Integration ===
'''Headset''' – If your headset is supported, you can enable headset integration to use compatible features, such as answering or ending calls directly from the headset.

[[File:Imagevsdesktopappsettings2.png|frameless]]

== Language ==
Select the language used throughout the desktop application.

[[File:Imagevsdesktopappsettings3.png|frameless]]

== About Us ==
Opens our organization's '''About Us''' webpage.

[[File:Imagevsdesktopappsettings4.png|frameless]]

== Privacy Policy ==
Opens our organization's '''Terms of Service''' and Privacy Policy webpage.

[[File:Imagevsdesktopappsettings5.png|frameless]]

== Send Logs to Support ==
Use this option when requested by support or when reporting an issue.

You can provide a description of the problem you're experiencing. The desktop app will send diagnostic logs from your device to the support and development teams to assist with troubleshooting.

[[File:Imagevsdesktopappsettings6.png|frameless|500x500px]]

== Update Configurations ==
Forces the desktop application to synchronize and download the latest configuration from the server.

[[File:Imagevsdesktopappsettings7.png|frameless]]

== Test Connection ==
Runs a connection test to evaluate your current network quality and displays additional connection and system information.

[[File:Imagevsdesktopappsettings8.png|frameless|600x600px]]

== Debugging Logs ==
'''Call Statistics –''' When enabled, call diagnostic data is collected, allowing you to download or clear captured logs if needed for troubleshooting.

This section also includes '''WebSocket''' and '''API''' connectivity tests to help verify that the desktop app can communicate with the service.

[[File:Imagevsdesktopappsettings9.png|frameless|400x400px]]

== Exit ==
Closes the desktop application.