Third Party Recording Archive - Revision history

Pcaveness at 18:01, 28 November 2023

2023-11-28T18:01:20Z

← Older revision		Revision as of 13:01, 28 November 2023
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	= Portal =		= Portal =
	~~The first thing you need to do is log~~ into the web portal at: https://nova.vestednetworks.com		Log into the web portal at: https://nova.vestednetworks.com

	~~If you have never logged into the portal refer to the “First Time Logging into NOVA.”~~

	Once you are logged in click on the ~~Auto Attendant~~ icon at the top menu.<blockquote>[[File:Manager-Guide Call History 1.png\|frameless\|891x891px]]</blockquote>		Once you are logged in click on the Call History icon from the top menu.<blockquote>[[File:Manager-Guide Call History 1.png\|frameless\|891x891px]]</blockquote>

	=== Recording Storage Settings ===		=== Recording Storage Settings ===
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	=== Selecting a Provider ===		=== Selecting a Provider ===
	You should now ~~be at this~~ page<blockquote>[[File:Manager-Guide Third Party Storage 2.png\|frameless\|603x603px]]</blockquote>		You should now see the following page.<blockquote>[[File:Manager-Guide Third Party Storage 2.png\|frameless\|603x603px]]</blockquote>

	==== Name ====		==== Name ====
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	===== Failures =====		===== Failures =====
	~~Troubleshooting~~ remote storage settings ~~is generally outside the scope of Vested Networks support~~.		We will attempt a best effort case to make sure that our servers can communicate with your storage provider but cannot assist with authentication, remote storage settings, remote recovery, or other modifications to files that are not hosted on our servers.

	~~We will attempt a best effort case to make sure~~ that our ~~recording~~ servers can communicate ~~with~~ your storage provider ~~but cannot assist with authentication, remote storage settings, remote recovery, or other modifications to files that are not hosted on our servers.~~.		If we have verified that our servers and your remote storage can communicate, you will need to contact your storage provider's support for further assistance.

	~~If we have verified that our servers and your~~ remote storage ~~can communicate, you will need to contact your storage provider's~~ support ~~for further assistance~~.		Any additional troubleshooting of the remote storage settings is generally considered outside the scope of Vested Networks support.

	If you have any questions about this process, or if you need other assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket to help@vestednetworks.com		If you have any questions about this process, or if you need other assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket to help@vestednetworks.com

Pcaveness at 16:47, 11 October 2023

2023-10-11T16:47:35Z

← Older revision		Revision as of 11:47, 11 October 2023
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	'''Other important things to note:'''		'''Other important things to note:'''
	- Domain storage settings will attempt to remove remote files. Please confirm storage settings and archive calls remotely as necessary to avoid removal.		- Domain storage settings will attempt to remove remote files once they reach the limits set on your domain. Please confirm storage settings and configure a way to archive your calls remotely as necessary to avoid removal.
	- This feature is still under development and may not always function as intended. Please perform regular testing to confirm your call recordings are being stored correctly.		- This feature is still under development and may not always function as intended. Please perform regular testing to confirm your call recordings are being stored correctly.
	- Only recordings made after enabling remote storage will be sent to your archive. Currently there is no way to push old recordings. (Currently in development)		- Only recordings made after enabling remote storage will be sent to your archive. Currently there is no way to push old recordings. (Currently in development)

Pcaveness at 16:44, 11 October 2023

2023-10-11T16:44:21Z

← Older revision		Revision as of 11:44, 11 October 2023
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	Troubleshooting remote storage settings is generally outside the scope of Vested Networks support.		Troubleshooting remote storage settings is generally outside the scope of Vested Networks support.

	We will attempt a best effort case to make sure that our recording servers can communicate with your storage provider but cannot assist with authentication, storage settings, recovery, or other modifications to files on ~~your~~ servers..		We will attempt a best effort case to make sure that our recording servers can communicate with your storage provider but cannot assist with authentication, remote storage settings, remote recovery, or other modifications to files that are not hosted on our servers..

	If we have verified that our servers and your remote storage can communicate, you will need to contact your storage provider's support for further assistance.		If we have verified that our servers and your remote storage can communicate, you will need to contact your storage provider's support for further assistance.

	If you have any questions about this process, or if you need other assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket to help@vestednetworks.com		If you have any questions about this process, or if you need other assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket to help@vestednetworks.com

Pcaveness at 16:36, 11 October 2023

2023-10-11T16:36:50Z

← Older revision		Revision as of 11:36, 11 October 2023
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	This page is part of the [[NOVA Manager Portal]] section.		This page is part of the [[NOVA Manager Portal]] section.

	You will need to contact Vested Networks help desk to enable third party recording for your domain.		'''You will need to contact Vested Networks help desk to enable third party recording for your domain.'''
	- An authorized decision maker will need to contact Vested Networks help desk or submit a ticket to enable remote storage for your domain.		An authorized decision maker will need to contact Vested Networks help desk or submit a ticket to enable remote storage for your domain.
	You will need to provide the IP/Hostname of the remote storage bucket so that we can ensure communication between our servers and your archive.		You will need to provide the IP/Hostname of the remote storage bucket so that we can ensure communication between our servers and your archive.

	~~Some~~ important things to note:		'''Other important things to note:'''
	- Only ~~new~~ recordings will be sent to ~~remote storage~~. Currently there is no way to push old recordings. (in development)		- Domain storage settings will attempt to remove remote files. Please confirm storage settings and archive calls remotely as necessary to avoid removal.
			- This feature is still under development and may not always function as intended. Please perform regular testing to confirm your call recordings are being stored correctly.
			- Only recordings made after enabling remote storage will be sent to your archive. Currently there is no way to push old recordings. (Currently in development)
	- If remote recording server is unreachable, a local copy of the recording will be available on the Vested Networks servers while waiting for your archive to become available again.		- If remote recording server is unreachable, a local copy of the recording will be available on the Vested Networks servers while waiting for your archive to become available again.
	- ~~Recordings should be pushed~~ to your remote archive within 15 minutes of being processed by our recording servers.		- Our servers will attempt to upload call recordings to your remote archive within 15 minutes of a call being processed by our recording servers.

	= Portal =		= Portal =

Pcaveness at 16:27, 11 October 2023

2023-10-11T16:27:51Z

← Older revision		Revision as of 11:27, 11 October 2023
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	You will need to contact Vested Networks help desk to enable third party recording for your domain.		You will need to contact Vested Networks help desk to enable third party recording for your domain.
	~~1) Only an~~ authorized decision maker ~~can approve adding this setting~~ to your domain.		- An authorized decision maker will need to contact Vested Networks help desk or submit a ticket to enable remote storage for your domain.
	2) You will need to provide the ~~address~~ of the remote storage ~~you are using~~ so that we can ~~securely send files~~.		You will need to provide the IP/Hostname of the remote storage bucket so that we can ensure communication between our servers and your archive.


	Some important things to note:		Some important things to note:
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	==== Storage Type ====		==== Storage Type ====

	Select your AWS, Wasabi, or FTP type. These are the only supported methods at this ~~tim~~.		Select your AWS, Wasabi, or FTP type. These are the only supported methods at this time.

	You will need to provide credentials and the storage locations for the method you choose.<blockquote>[[File:Manager-Guide Third Party Storage 3.png\|frameless\|540x540px]]</blockquote>		You will need to provide credentials and the storage locations for the method you choose.<blockquote>[[File:Manager-Guide Third Party Storage 3.png\|frameless\|540x540px]]</blockquote>

Pcaveness at 16:22, 11 October 2023

2023-10-11T16:22:59Z

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Pcaveness at 15:24, 11 October 2023

2023-10-11T15:24:10Z

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2023-10-11T15:23:17Z

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