Prioritize Calls Waiting in Queue - Revision history

Pcaveness at 20:19, 12 May 2023

2023-05-12T20:19:15Z

← Older revision		Revision as of 15:19, 12 May 2023
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	The feature to prioritize calls that are waiting in a call queue allows greater control in how calls are being received. When a call is prioritized, it is sent to the top of the queue and it will be the next one dispatched to a call center agent.		The feature to prioritize calls that are waiting in a call queue allows greater control in how calls are being received. When a call is prioritized, it is sent to the top of the queue and it will be the next one dispatched to a call center agent.

	== ~~Prioritize Calls Waiting in Queue~~ ==		== Portal ==
			Log into https://nova.vestednetworks.com

	=== ~~Log into https://nova.vestednetworks.com~~ ===		=== Call Center ===
			Once logged in, click on the call center icon to view a list of your current call queues.

	~~=== Once logged in, click on~~ [[File:~~Call Center Icon~~.png\|frameless]] ~~to view a list of your current call queues ===~~		[[File:Manager-Guide Prioritize-Calls1.png\|frameless\|546x546px]]

	=== Click on the highlighted number under the Callers Waiting column to view your current active calls ~~===~~		=== Show Callers ===
	<blockquote>[[File:Call Center Tab.png\|frameless\|1207x1207px]]</blockquote>		Click on the highlighted number under the Callers Waiting column to view your current active calls<blockquote>[[File:Call Center Tab.png\|frameless\|1207x1207px]]</blockquote>

	=== In this view, you can click ~~on to~~ prioritize that caller in the queue. ~~Once done, it will have a tag next to the callers name ===~~		=== Prioritize ===
	<blockquote>[[File:~~Call Center List~~.png\|frameless\|~~780x780px~~]]</blockquote>		In this view, you can click on the up arrow to prioritize that caller in the queue.<blockquote>[[File:Manager-Guide Auto-Prioritize-Call1.png\|frameless\|661x661px]]</blockquote>

	=== ~~This~~ call ~~now~~ has ~~priority~~, ~~and~~ will be the next call dispatched to the next available agent ~~===~~		==== Reviewing Priority Calls ====
			Once a call has been prioritized, it will have a priority tag next to the callers name.<blockquote>[[File:Call Center List.png\|frameless\|780x780px]]</blockquote>This call will now be the next call dispatched to the next available agent

			'''NOTE: If you prioritize multiple calls in a queue, they will be dispatched in the order they were queued (Longest wait time gets dispatched first)'''

	~~NOTE: If you prioritize multiple calls in a queue, they will be dispatched in the order they were queued (Longest wait time gets dispatched first)~~		If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.

	If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket ~~[mailto:help@vestednetworks.com here]~~.

Pcaveness at 16:28, 9 May 2023

2023-05-09T16:28:25Z

← Older revision		Revision as of 11:28, 9 May 2023
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			This page is part of the [[NOVA Manager Portal]] section.
	The feature to prioritize calls that are waiting in a call queue allows greater control in how calls are being received. When a call is prioritized, it is sent to the top of the queue and it will be the next one dispatched to a call center agent.		The feature to prioritize calls that are waiting in a call queue allows greater control in how calls are being received. When a call is prioritized, it is sent to the top of the queue and it will be the next one dispatched to a call center agent.

Pcaveness: Created page with " The feature to prioritize calls that are waiting in a call queue allows greater control in how calls are being received. When a call is prioritized, it is sent to the top of the queue and it will be the next one dispatched to a call center agent. == Prioritize Calls Waiting in Queue == === Log into https://nova.vestednetworks.com === === Once logged in, click on frameless to view a list of your current call queues === === Click on the..."

2023-05-08T20:57:05Z

Created page with " The feature to prioritize calls that are waiting in a call queue allows greater control in how calls are being received. When a call is prioritized, it is sent to the top of the queue and it will be the next one dispatched to a call center agent. == Prioritize Calls Waiting in Queue == === Log into https://nova.vestednetworks.com === === Once logged in, click on frameless to view a list of your current call queues === === Click on the..."

New page

The feature to prioritize calls that are waiting in a call queue allows greater control in how calls are being received. When a call is prioritized, it is sent to the top of the queue and it will be the next one dispatched to a call center agent.

== Prioritize Calls Waiting in Queue ==

=== Log into https://nova.vestednetworks.com ===

=== Once logged in, click on [[File:Call Center Icon.png|frameless]] to view a list of your current call queues ===

=== Click on the highlighted number under the Callers Waiting column to view your current active calls ===
<blockquote>[[File:Call Center Tab.png|frameless|1207x1207px]]</blockquote>

=== In this view, you can click on to prioritize that caller in the queue. Once done, it will have a tag next to the callers name ===
<blockquote>[[File:Call Center List.png|frameless|780x780px]]</blockquote>

=== This call now has priority, and will be the next call dispatched to the next available agent ===

NOTE: If you prioritize multiple calls in a queue, they will be dispatched in the order they were queued (Longest wait time gets dispatched first)

If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket [mailto:help@vestednetworks.com here].