Physical Fax Using a Pangea ATA - Revision history

Cbecker: /* FAQ */

2024-01-17T18:27:55Z

FAQ

← Older revision		Revision as of 13:27, 17 January 2024
Line 58:		Line 58:

	== FAQ ==		== FAQ ==
	How do I send a fax?		'''How do I send a fax?'''

	* Sending faxes will work just like an analog line. Scan the pages you want to fax on the machine, enter the number, and send it on its way!		* Sending faxes will work just like an analog line. Scan the pages you want to fax on the machine, enter the number, and send it on its way!

	Can the customer configure fax numbers themselves?		'''Can the customer configure fax numbers themselves?'''

	* Yes. Since the configuration is done on the NOVA web portal, any customer with Office Manager access can also do this		* Yes. Since the configuration is done on the NOVA web portal, any customer with Office Manager access can also do this

	Can I configure a fax number for an existing user/extension, or do I have to create a new one?		'''Can I configure a fax number for an existing user/extension, or do I have to create a new one?'''

	* You can configure a fax number for any user on your domain. If the email address you are wanting to receive faxes to is already configured on a user, a dedicated fax user does not need to be created		* You can configure a fax number for any user on your domain. If the email address you are wanting to receive faxes to is already configured on a user, a dedicated fax user does not need to be created

	Can I still send faxes using the NOVA web portal?		'''Can I still send faxes using the NOVA web portal?'''

	* Yes. You can still log in to the NOVA portal and send a fax by uploading a document.		* Yes. You can still log in to the NOVA portal and send a fax by uploading a document.

Cbecker at 18:07, 16 January 2024

2024-01-16T18:07:55Z

@@ Line 42: / Line 42: @@
 === Back to Inventory>Phone Numbers ===
 Once the fax number is added, go back to the Phone Numbers list, and you will notice the number has been modified. The destination is now set to '''Fax Server''' and the description of the number has been changed.<blockquote>[[File:FaxNumber3.png|frameless|1255x1255px]]</blockquote>'''(Optional)''' Click on the '''Pencil''' to edit the number, and change the default note to anything you would like
 == FAQ ==

Cbecker: Cbecker moved page Bidirectional Physical Fax Using a Pangea ATA to Physical Fax Using a Pangea ATA without leaving a redirect

2024-01-16T16:34:33Z

Cbecker moved page Bidirectional Physical Fax Using a Pangea ATA to Physical Fax Using a Pangea ATA without leaving a redirect

← Older revision	Revision as of 11:34, 16 January 2024
(No difference)

Cbecker at 21:26, 15 January 2024

2024-01-15T21:26:13Z

← Older revision		Revision as of 16:26, 15 January 2024
Line 11:		Line 11:

	=== Inventory>Phone Numbers ===		=== Inventory>Phone Numbers ===
	Find the desired fax number in the '''Inventory''' tab. Click on the number to make edits. Change the '''Destination''' to "Available Number" and Save<blockquote></blockquote>		Find the desired fax number in the '''Inventory''' tab. Click on the number to make edits. Change the '''Destination''' to "Available Number" and Save<blockquote>[[File:FaxNumber2.png\|frameless\|600x600px]]</blockquote>

	=== Inventory>Fax Accounts ===		=== Inventory>Fax Accounts ===
	Click on the '''Fax Accounts''' tab, and then click '''Add Fax Number'''<blockquote></blockquote>		Click on the '''Fax Accounts''' tab, and then click '''Add Fax Number'''<blockquote>[[File:FaxAccounts.png\|frameless\|349x349px]]</blockquote>

	==== Phone Number ====		==== Phone Number ====
	The drop down will populate all numbers set to "Available" in the inventory list. Choose your desired fax number<blockquote></blockquote>		The drop down will populate all numbers set to "Available" in the inventory list. Choose your desired fax number<blockquote>[[File:FaxAccounts2.png\|frameless\|424x424px]]</blockquote>

	==== Primary User ====		==== Primary User ====
	Enter the extension number or name of the newly created fax user, and select it from the populated drop down menu<blockquote></blockquote>		Enter the extension number or name of the newly created fax user, and select it from the populated drop down menu<blockquote>[[File:FaxAccounts3.png\|frameless\|375x375px]]</blockquote>

	==== Number Sharing ====		==== Number Sharing ====
	You have an option of sharing the fax number with Everyone, or a specific group of users (Limit 13 users per number). This will allow other users to send outbound faxes using the fax number as the Caller ID<blockquote></blockquote>		You have an option of sharing the fax number with Everyone, or a specific group of users (Limit 13 users per number). This will allow other users to send outbound faxes using the fax number as the Caller ID<blockquote>[[File:FaxAccounts8.png\|frameless\|409x409px]]</blockquote>

	==== Enabled Methods ====		==== Enabled Methods ====
	Click the checkbox for '''~~Email~~'''<blockquote></blockquote>		Click the checkbox for '''ATA'''<blockquote>[[File:FaxAccounts11.png\|frameless\|319x319px]]</blockquote>

	==== Inbound Fax Handling ====		==== Inbound Fax Handling ====
	Click the checkbox for '''~~Email W/Attachment~~'''<blockquote></blockquote>		Click the checkbox for '''ATA'''<blockquote>[[File:FaxAccounts12.png\|frameless\|364x364px]]</blockquote>

			==== MAC Address ====
			Enter the MAC address located on the back of the Pangea ATA into the text box<blockquote>[[File:FaxAccounts13.png\|frameless\|393x393px]]</blockquote>

	==== Delivery Notifications ====		==== Delivery Notifications ====
	This offers the option to ~~receive~~ a notification ~~to the Fax User's email address~~ when an outbound fax was successful<blockquote></blockquote>		This offers the option to have a notification page be printed out when an outbound fax was successful. '''''Note:''' Some fax machines have their own fax confirmation pages built in. Enabling this feature could result in two fax notification pages being printed.''<blockquote>[[File:FaxAccounts14.png\|frameless]]</blockquote>

	==== Failure Notifications ====		==== Failure Notifications ====
	This offers the option to ~~receive~~ a notification ~~to the Fax User's email address~~ when an outbound fax ~~fails~~<blockquote></blockquote>		This offers the option to have a notification page be printed out when an outbound fax failed. '''''Note:''' Some fax machines have their own fax failure notification pages built in. Enabling this feature could result in two fax notification pages being printed.''<blockquote>[[File:FaxAccounts15.png\|frameless]]</blockquote>

	=== Back to Inventory>Phone Numbers ===		=== Back to Inventory>Phone Numbers ===
	Once the fax number is added, go back to the Phone Numbers list, and you will notice the number has been modified. The destination is now set to '''Fax Server''' and the description of the number has been changed.<blockquote></blockquote>'''(Optional)''' Click on the '''Pencil''' to edit the number, and change the default ~~description~~ to anything you would like		Once the fax number is added, go back to the Phone Numbers list, and you will notice the number has been modified. The destination is now set to '''Fax Server''' and the description of the number has been changed.<blockquote>[[File:FaxNumber3.png\|frameless\|1255x1255px]]</blockquote>'''(Optional)''' Click on the '''Pencil''' to edit the number, and change the default note to anything you would like

	== FAQ ==		== FAQ ==
	~~Can one email address receive faxes from more than one~~ fax ~~number~~?		How do I send a fax?

	* ~~Yes~~. ~~There is no limit~~ to ~~how many~~ fax ~~numbers can be configured for one User~~		* Sending faxes will work just like an analog line. Scan the pages you want to fax on the machine, enter the number, and send it on its way!

	Can the customer configure fax numbers themselves?		Can the customer configure fax numbers themselves?
Line 53:		Line 56:
	* You can configure a fax number for any user on your domain. If the email address you are wanting to receive faxes to is already configured on a user, a dedicated fax user does not need to be created		* You can configure a fax number for any user on your domain. If the email address you are wanting to receive faxes to is already configured on a user, a dedicated fax user does not need to be created

	Can I ~~receive an inbound fax to multiple email addresses~~?		Can I still send faxes using the NOVA web portal?

	* Yes. ~~For more information on how~~ to ~~set this up, click [[How to Change~~ the ~~Inbound Destination of an EFax\|here]] to view our article on how to modify the inbound~~ fax ~~to email address~~		* Yes. You can still log in to the NOVA portal and send a fax by uploading a document.

	== Related Articles ==		== Related Articles ==
	[[How to Send a Fax]]		[[How to Send a Fax]]

	~~[[How to Change the Inbound Destination of a Fax to Email Address\|How to Change the Inbound Fax to Email Address]]~~

Cbecker: Created page with " NOTE: If you do not have a Pangea ATA device, please reach out to our help desk for assistance (972-924-6464) == Creating the Fax User == First, you will need to create a new user in the NOVA portal to be your recipient of inbound faxes. === Add a New User === In the Users tab, click the option to '''Add User''' in the top right
600x600px
Fill out the new user's information. The '''Email''' section will be used as..."

2024-01-15T21:01:17Z

Created page with " NOTE: If you do not have a Pangea ATA device, please reach out to our help desk for assistance (972-924-6464) == Creating the Fax User == First, you will need to create a new user in the NOVA portal to be your recipient of inbound faxes. === Add a New User === In the Users tab, click the option to '''Add User''' in the top right<blockquote>frameless|600x600px</blockquote>Fill out the new user's information. The '''Email''' section will be used as..."

New page

NOTE: If you do not have a Pangea ATA device, please reach out to our help desk for assistance (972-924-6464)

== Creating the Fax User ==
First, you will need to create a new user in the NOVA portal to be your recipient of inbound faxes.

=== Add a New User ===
In the Users tab, click the option to '''Add User''' in the top right<blockquote>[[File:Add User.png|frameless|600x600px]]</blockquote>Fill out the new user's information. The '''Email''' section will be used as the username of the account on our Fax Server<blockquote>[[File:Add User2.png|frameless|722x722px]]</blockquote>

== Configuring the Fax Number ==
Now that the Fax user has been created, it's time to configure the fax number so inbound faxes are received to the Pangea ATA

=== Inventory>Phone Numbers ===
Find the desired fax number in the '''Inventory''' tab. Click on the number to make edits. Change the '''Destination''' to "Available Number" and Save<blockquote></blockquote>

=== Inventory>Fax Accounts ===
Click on the '''Fax Accounts''' tab, and then click '''Add Fax Number'''<blockquote></blockquote>

==== Phone Number ====
The drop down will populate all numbers set to "Available" in the inventory list. Choose your desired fax number<blockquote></blockquote>

==== Primary User ====
Enter the extension number or name of the newly created fax user, and select it from the populated drop down menu<blockquote></blockquote>

==== Number Sharing ====
You have an option of sharing the fax number with Everyone, or a specific group of users (Limit 13 users per number). This will allow other users to send outbound faxes using the fax number as the Caller ID<blockquote></blockquote>

==== Enabled Methods ====
Click the checkbox for '''Email'''<blockquote></blockquote>

==== Inbound Fax Handling ====
Click the checkbox for '''Email W/Attachment'''<blockquote></blockquote>

==== Delivery Notifications ====
This offers the option to receive a notification to the Fax User's email address when an outbound fax was successful<blockquote></blockquote>

==== Failure Notifications ====
This offers the option to receive a notification to the Fax User's email address when an outbound fax fails<blockquote></blockquote>

=== Back to Inventory>Phone Numbers ===
Once the fax number is added, go back to the Phone Numbers list, and you will notice the number has been modified. The destination is now set to '''Fax Server''' and the description of the number has been changed.<blockquote></blockquote>'''(Optional)''' Click on the '''Pencil''' to edit the number, and change the default description to anything you would like

== FAQ ==
Can one email address receive faxes from more than one fax number?

* Yes. There is no limit to how many fax numbers can be configured for one User

Can the customer configure fax numbers themselves?

* Yes. Since the configuration is done on the NOVA web portal, any customer with Office Manager access can also do this

Can I configure a fax number for an existing user/extension, or do I have to create a new one?

* You can configure a fax number for any user on your domain. If the email address you are wanting to receive faxes to is already configured on a user, a dedicated fax user does not need to be created

Can I receive an inbound fax to multiple email addresses?

* Yes. For more information on how to set this up, click [[How to Change the Inbound Destination of an EFax|here]] to view our article on how to modify the inbound fax to email address

== Related Articles ==
[[How to Send a Fax]]

[[How to Change the Inbound Destination of a Fax to Email Address|How to Change the Inbound Fax to Email Address]]