NOVA Reseller Domains Page - Revision history

Pcaveness at 15:33, 25 April 2024

2024-04-25T15:33:35Z

← Older revision		Revision as of 10:33, 25 April 2024
Line 71:		Line 71:
	=== <u>Limitations</u> ===		=== <u>Limitations</u> ===
	The Limitations screen is rather simple as we generally leave all the settings at unlimited. <blockquote>[[File:ResellerDomains3.png\|frameless\|674x674px]]</blockquote>When finished, press the Add button to finish creating the domain and thus adding it to your platform.		The Limitations screen is rather simple as we generally leave all the settings at unlimited. <blockquote>[[File:ResellerDomains3.png\|frameless\|674x674px]]</blockquote>When finished, press the Add button to finish creating the domain and thus adding it to your platform.

			== Deleting Domains ==
			When it comes time to delete a domain you will first need to unassign any numbers and users associated with that domain.

			You will then need to remove all emergency endpoints and emergency addresses.

			The callback number and address listed here still count as assigned items and will prevent the domain from being removed.

			=== Endpoints ===
			Please remove all endpoints attached to the domain. <blockquote>[[File:Reseller delete domain1.png\|frameless\|929x929px]]</blockquote>

			=== Addresses ===
			Please remove all addresses attached to the domain.<blockquote>[[File:Reseller delete domain2.png\|frameless\|957x957px]]</blockquote>

Pcaveness at 16:23, 9 May 2023

2023-05-09T16:23:00Z

← Older revision		Revision as of 11:23, 9 May 2023
Line 1:		Line 1:
			This page is part of the [[Reseller Guides]].

	= Domains =		= Domains =
	~~This page is part of the [[Reseller Guides]].~~

	The Domains section of NOVA allows you to access the domains currently on your platform. <blockquote>[[File:ResellerDomains1.png\|frameless\|932x932px]]</blockquote>		The Domains section of NOVA allows you to access the domains currently on your platform. <blockquote>[[File:ResellerDomains1.png\|frameless\|932x932px]]</blockquote>

Pcaveness at 15:52, 9 May 2023

2023-05-09T15:52:10Z

← Older revision		Revision as of 10:52, 9 May 2023
Line 1:		Line 1:
	= Domains =		= Domains =
	This section of NOVA ~~allow~~ you to access the domains currently on your platform. <blockquote>[[File:ResellerDomains1.png\|frameless\|932x932px]]</blockquote>		This page is part of the [[Reseller Guides]].

			The Domains section of NOVA allows you to access the domains currently on your platform. <blockquote>[[File:ResellerDomains1.png\|frameless\|932x932px]]</blockquote>

	== Search Bar ==		== Search Bar ==

Pcaveness at 15:38, 9 May 2023

2023-05-09T15:38:18Z

← Older revision		Revision as of 10:38, 9 May 2023
Line 10:		Line 10:
	Once you select "Add Domain" to the platform, you will be taken to a small pop up window like this.<blockquote>[[File:ResellerDomains2.png\|frameless\|618x618px]] </blockquote>		Once you select "Add Domain" to the platform, you will be taken to a small pop up window like this.<blockquote>[[File:ResellerDomains2.png\|frameless\|618x618px]] </blockquote>

	=== Basic ===		=== <u>Basic</u> ===
	The basic tab holds all of our domain top level settings.		The basic tab holds all of our domain top level settings.

Line 20:		Line 20:

	==== Email Sender ====		==== Email Sender ====
	Email Sender is where you put your reseller email address for when you receive email notifications from the domain it tells the emails where to go. Example <u>notify@vestednetworks.com</u>		Email Sender is where you put your reseller email address for when you receive email notifications from the domain it tells the emails where to go. Example <u>notify@vestednetworks.com</u>

	==== Residential ====		==== Residential ====
Line 26:		Line 26:

	==== Status ====		==== Status ====
	~~<nowiki>*</nowiki>Leave Status as "'''Active'''" unless you want to disable calling on~~ the ~~whole~~ domain.		This enables and disables the domain.

	=== Defaults ===		* NOTE! Leave Status as "'''Active'''" unless you want to stop services for the domain.


			=== <u>Defaults</u> ===
	Now we switch to the Defaults tab		Now we switch to the Defaults tab

Line 56:		Line 59:
	Enable Voicemail check box allows the domain to receive voicemail. Leave this on.		Enable Voicemail check box allows the domain to receive voicemail. Leave this on.

	* '''NOTE! You need to make sure this information is correct as if someone calls 911, even if they hang up immediately after dialing the call, and the information is wrong, you can be slapped with a $150 fee from the E911 service in your state.~~'''~~		* '''NOTE!''' You need to make sure this information is correct as if someone calls 911, even if they hang up immediately after dialing the call, and the information is wrong, you can be slapped with a $150 fee from the E911 service in your state.

	==== Preferred Server Location ====		==== Preferred Server Location ====
	Preferred Server Location defaults to No Preference but you can chose a specific server location if you wish. If you do, an option to resync all the phones in this domain pops up. This is mainly for if you are changing a domain after it has been created.		Preferred Server Location defaults to No Preference but you can chose a specific server location if you wish. If you do, an option to resync all the phones in this domain pops up. This is mainly for if you are changing a domain after it has been created.

	=== Limitations ===
	The Limitations screen is rather simple as we leave all the settings at unlimited. <blockquote>[[File:ResellerDomains3.png\|frameless\|674x674px]]</blockquote>When finished, press the Add button to finish creating the domain and thus adding it to your platform.		=== <u>Limitations</u> ===
			The Limitations screen is rather simple as we generally leave all the settings at unlimited. <blockquote>[[File:ResellerDomains3.png\|frameless\|674x674px]]</blockquote>When finished, press the Add button to finish creating the domain and thus adding it to your platform.

Pcaveness: Created page with "= Domains = This section of NOVA allow you to access the domains currently on your platform.
932x932px
== Search Bar == You search for the domain you need here. == Add Domain == Add a domain to the system here. Once you select "Add Domain" to the platform, you will be taken to a small pop up window like this.
618x618px
=== Basic === The..."

2023-05-09T15:35:04Z

Created page with "= Domains = This section of NOVA allow you to access the domains currently on your platform. <blockquote>frameless|932x932px</blockquote> == Search Bar == You search for the domain you need here. == Add Domain == Add a domain to the system here. Once you select "Add Domain" to the platform, you will be taken to a small pop up window like this.<blockquote>frameless|618x618px </blockquote> === Basic === The..."

New page

= Domains =
This section of NOVA allow you to access the domains currently on your platform. <blockquote>[[File:ResellerDomains1.png|frameless|932x932px]]</blockquote>

== Search Bar ==
You search for the domain you need here.

== Add Domain ==
Add a domain to the system here.

Once you select "Add Domain" to the platform, you will be taken to a small pop up window like this.<blockquote>[[File:ResellerDomains2.png|frameless|618x618px]] </blockquote>

=== Basic ===
The basic tab holds all of our domain top level settings.

==== Name ====
The NAME field is the name of the domain on the platform you will use to find and interact with when a customer calls in with an issue or to make changes to their domain. It will also make up part of the login name the customer will use to get into the NOVA portal. Therefore, we recommend that you make the name short using upper and lower case letters and numbers. NO SPACES and NO SPECIAL CHARACTERS of any kind as these cause issues with the domain creation process. BE SURE TO SPELL THE NAME

==== Description ====
The Description field is where you can put a more complete name for the company than the shortened form you used for the domain name. Example: Domain name is ACME instead of Advanced Computer Meme Executors. In this field you can use spaces, numbers, letters, and special characters if needed.

==== Email Sender ====
Email Sender is where you put your reseller email address for when you receive email notifications from the domain it tells the emails where to go. Example <u>notify@vestednetworks.com</u>

==== Residential ====
Leave Residential to "NO" and Status as "Active"

==== Status ====
<nowiki>*</nowiki>Leave Status as "'''Active'''" unless you want to disable calling on the whole domain.

=== Defaults ===
Now we switch to the Defaults tab

The Default settings on this page with dictate the basic settings for the domain.

==== Dial Permission ====
Dial Permission will always be US and Canada

==== Time Zone ====
Time Zone will change depending on where you are in the country.

==== Voicemail Transcription ====
Voicemail Transcription is defaulted to disabled

==== Area Code ====
Area Code is where you put the area code of the customer's phone number

==== Caller Name ====
Caller Name is what name will be displayed on the caller ID when the customer calls someone.

==== Caller ID ====
Caller ID is where the phone number that is going to main number for the customer.

==== 911 Caller ID ====
911 Caller ID is where the phone number the customer wants E911 to be bonded to will go. Usually, it is the same as the Caller ID phone number but not always.

Enable Voicemail check box allows the domain to receive voicemail. Leave this on.

* '''NOTE! You need to make sure this information is correct as if someone calls 911, even if they hang up immediately after dialing the call, and the information is wrong, you can be slapped with a $150 fee from the E911 service in your state.'''

==== Preferred Server Location ====
Preferred Server Location defaults to No Preference but you can chose a specific server location if you wish. If you do, an option to resync all the phones in this domain pops up. This is mainly for if you are changing a domain after it has been created.

=== Limitations ===
The Limitations screen is rather simple as we leave all the settings at unlimited. <blockquote>[[File:ResellerDomains3.png|frameless|674x674px]]</blockquote>When finished, press the Add button to finish creating the domain and thus adding it to your platform.