How to Update the Name of a User/Extension - Revision history

ERyter: Added a custom directory message

2025-10-06T19:40:02Z

Added a custom directory message

← Older revision		Revision as of 14:40, 6 October 2025
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	If they receive a message saying "failed to update your credentials," it usually means the password confirmation did not match. They can simply repeat the '''Forgot Password''' process to try again.		If they receive a message saying "failed to update your credentials," it usually means the password confirmation did not match. They can simply repeat the '''Forgot Password''' process to try again.


			Please Note: If you have a custom directory, you will need to contact our support team so we can update this within our system.
	If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket		If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket

ERyter: Updated information for office admins to update user names/creds

2025-10-06T19:35:47Z

Updated information for office admins to update user names/creds

@@ Line 6: / Line 6: @@
 Login to nova.vestednetworks.com
-=== Users Tab ===
+=== Confirm You're in "Organization" View ===
-Click on the '''Users''' tab at the top.<blockquote>[[File:Nova Portal User.png|frameless|929x929px]]</blockquote>
+If you're an office manager, ensure you're in the '''Organization view''':
-==== Find your User ====
+# Click your name in the top-right corner.
-Next, you can click on the user's name from the list, or search for them using the search bar.
+# Select '''My Account'''.
-If you clicked your user you can skip ahead.
+'''Note:'''
-==== User Search ====
+If you do not see "Manage Organization," your user role may be set to '''Basic User''', which does not allow you to manage organization settings.
-==== User Select ====
+Contact your office administrator or management team, or call our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket<blockquote>[[File:UU.1.png|frameless|891x891px]]</blockquote>
 ==== Save ====
-Once this is done, you will need to contact our support team to update the name on the phone if it does not update.<blockquote>[[File:Save.png|frameless]]</blockquote>
+== Navigate to the User ==
   If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket

Pcaveness at 17:14, 21 June 2023

2023-06-21T17:14:04Z

← Older revision		Revision as of 12:14, 21 June 2023
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	This page is part of the [[NOVA Manager Portal]] section.		This page is part of the [[NOVA Manager Portal]] section.

			Every user on our system is customizable, which means you can change and moves names around whenever you want to.
	Every user on our system is customizable, which means you can change and moves names around whenever you want to~~, This article will walk you through the process~~.

	== Nova Portal ==		== Nova Portal ==

Pcaveness at 17:13, 21 June 2023

2023-06-21T17:13:40Z

← Older revision		Revision as of 12:13, 21 June 2023
Line 1:		Line 1:
	This page is part of the [[NOVA Manager Portal]] section.		This page is part of the [[NOVA Manager Portal]] section.


			Every user on our system is customizable, which means you can change and moves names around whenever you want to, This article will walk you through the process.

			== Nova Portal ==
			Login to nova.vestednetworks.com

			=== Users Tab ===
			Click on the '''Users''' tab at the top.<blockquote>[[File:Nova Portal User.png\|frameless\|929x929px]]</blockquote>

			==== Find your User ====
			Next, you can click on the user's name from the list, or search for them using the search bar.

			If you clicked your user you can skip ahead.

			==== User Search ====
			enter the name or extension number of the person you are wanting to modify in the search bar, then click the drop down.<blockquote>[[File:Manager-Guide Edit-User-Name1.png\|frameless\|927x927px]]</blockquote>

			==== User Select ====
			Now click on the persons name to enter their profile<blockquote>[[File:Manager-Guide Edit-User-Name2.png\|frameless\|348x348px]]</blockquote>

			==== Editing ====
			Once you are viewing their profile settings, you can enter the '''First''' and '''Last''' name you want to modify in the text box. Once you are happy with your modification, click '''Save''' at the bottom<blockquote>[[File:Manager-Guide Edit-User-Name3.png\|frameless\|707x707px]]</blockquote>

			==== Save ====
			Once this is done, you will need to contact our support team to update the name on the phone if it does not update.<blockquote>[[File:Save.png\|frameless]]</blockquote>
			If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket

Pcaveness: Created page with "This page is part of the NOVA Manager Portal section."

2023-05-09T19:19:48Z

Created page with "This page is part of the NOVA Manager Portal section."

New page

This page is part of the [[NOVA Manager Portal]] section.