Cbecker at 17:45, 13 July 2023

2023-07-13T17:45:02Z

← Older revision		Revision as of 12:45, 13 July 2023
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	If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.		If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.
			__FORCETOC__

Cbecker at 17:44, 13 July 2023

2023-07-13T17:44:48Z

← Older revision		Revision as of 12:44, 13 July 2023
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	This ~~page~~ is ~~part~~ of the [[~~NOVA Manager Portal~~]] ~~section~~.		== Creating the Time Frame ==
			First you will need to create a custom time frame that will be used to overwrite your normal business hours routing.

			Navigate to the '''Time Frames''' tab, and click '''Add Timeframe'''.

			Give your time frame a name

			[[File:TimeFrame.png\|frameless\|504x504px]]

			Choose the option for '''Specific Date and Ranges'''. This will allow you to create a time frame for a specific range, versus one that will repeat automatically.

			Use the built in Calendar option to choose the date you are wanting to forward calls early, then use the Hour/Minute sliders to specify the time you want the calls to begin forwarding<blockquote>[[File:TimeFrame2.png\|frameless\|336x336px]][[File:TimeFrame3.png\|frameless]]</blockquote>Make sure to click '''Save''' when you are done configuring the time frame

			== Setting the Call Forwarding ==
			Now that the time frame is created, you will need to add it to your inbound call routing.

			First, click on the '''Inventory''' tab to find what user the phone number you are trying to forward is routed to

			[[File:Inventory2.png\|frameless\|1639x1639px]]

			In this example, and most cases, your number will have a destination of Routing User 150. This means the inbound call routing is handled by the answering rules of 150. If you want to change what happens during an inbound call, you will need to modify the answering rules of the user.

			Click on the '''Users''' tab, and then click on the user set as your phone numbers destination. In this case, it's Routing User 150

			After clicking on the user, click on the '''Answering Rules''' tab to view the inbound call flow <blockquote>[[File:AnsweringRules.png\|frameless\|459x459px]]</blockquote>Next, click on '''Add Rule''' so you can add a new answering rule to the inbound call flow<blockquote>[[File:AnsweringRules2.png\|frameless\|708x708px]]

			'''Time Frame:''' Choose the time frame you configured earlier from the drop down list

			'''Call Forwarding - Always''': This is where you tell the phone system what you want to happen when this time frame is active. If you are leaving early, you will more than likely enter the destination of your Default/After Hours rule

			Once these are set, click '''Save'''</blockquote>Lastly, the answering rules are set in top down priority. In order for you to overwrite your business hours, the custom time frame you added will need to be dragged above your Business Hours. To do this, click on the arrows to the left of the time frame, and drag it to the top. Once your custom time frame is above your Business Hours, click '''Save''' to save the changes. The end result should look like the image below


			[[File:AnsweringRules3.png\|frameless\|1630x1630px]]

			If it is within the time you specified for your Leave Early time frame, then the blue '''Active''' badge will be shown next to it

			If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.

Pcaveness: Created page with "This page is part of the NOVA Manager Portal section."

2023-05-09T19:48:47Z

Created page with "This page is part of the NOVA Manager Portal section."

New page

This page is part of the [[NOVA Manager Portal]] section.

How to Forward Calls To After Hours Early - Revision history

Cbecker at 17:45, 13 July 2023

Cbecker at 17:44, 13 July 2023

Pcaveness: Created page with "This page is part of the NOVA Manager Portal section."