How to Block a Number from ALL Phones - Revision history

ERyter: update

2025-07-07T20:17:42Z

update

← Older revision		Revision as of 15:17, 7 July 2025
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	Tired of Robo-Callers? Tired of hearing about your cars non-existant extended lifetime warrenty? Add these callers to your blocked list!		Tired of Robo-Callers? Tired of hearing about your cars non-existant extended lifetime warrenty? Add these callers to your blocked list!

	=~~= NOVA Portal =~~=		= Block a Number from the Call History (Domain-Level) =

	~~Login~~ to nova.vestednetworks.com ~~and open~~ '''Call History'''<blockquote>[[File:~~Nova Portal Call History~~.png\|frameless\|~~845x845px~~]]</blockquote>		# Log in to '''nova.vestednetworks.com'''
			# Click on the "'''Call History'''" tab.
			# Find the recent number you'd like to block (or click on the "'''Filter'''" button to search for the number).<blockquote>[[File:Block.14.png\|frameless\|835x835px]]</blockquote>
			# Click the "'''Block'''" icon (a circle with a line through it) on the far right of the call entry.<blockquote>[[File:Block.3.png\|frameless\|829x829px]]</blockquote>
			# In the confirmation popup, click the red "'''Yes'''" button to block the number.<blockquote>[[File:Block.4.png\|frameless\|616x616px]]</blockquote>

	=~~=== Call History ====~~		= Manually Add a Blocked Number (Domain-Level) =
	~~Find which one of your numbers the offending party is dialing. Please make note of the caller number '''~~(~~From~~)~~''' and which of your numbers they are calling '''(Dialed)'''.<blockquote>[[File:Manager-Guide Block-Number1.png\|frameless\|843x843px]]</blockquote>~~

	~~=== Portal - Inventory ===~~		# In the "'''Call History'''" tab, click the "'''Blocked Numbers'''" button at the top.<blockquote>[[File:Block.5.png\|frameless\|659x659px]]</blockquote>
	~~Now that we know their number and your~~ number, click on the '''~~Inventory~~''' ~~tab~~ to ~~find which of your users is assigned to the~~ '''~~dialed~~''' ~~number~~.<blockquote>[[File:~~Nova Portal Inventory~~.png\|frameless\|~~832x832px~~]]</blockquote>		# Enter the number you want to block, click the '''plus sign (+)''' to add it.
			# Click "'''Done'''" to save your changes.<blockquote>[[File:Block.13.png\|frameless\|670x670px]]</blockquote>

	=~~=== Find Destination ====~~		= Block a Number for a Specific User (User-Level or Routing User) =
	~~In this example we can see that the '''dialed''' number is tied to user 150. <blockquote>[[File:Manager-Guide~~ Block-~~Number2.png\|frameless\|858x858px]]</blockquote>~~

	~~=== Portal - User ===~~		# Click on the "'''Users"''' tab at the top of the screen.
	~~Now that we know which user is being targeted, click~~ on the '''Users''' tab.~~<blockquote>[[File:Nova Portal User.png\|frameless\|863x863px]]</blockquote>~~		# Click on the extension/user’s name in blue or the '''Edit''' icon.<blockquote>[[File:Block.8.png\|frameless\|755x755px]]</blockquote>
			# Go to the "'''Answering Rules"''' tab.
	~~=== Edit~~ the ~~User ===~~		# Click the "'''Allow / Block"''' button.<blockquote>[[File:Block.9.png\|frameless\|764x764px]]</blockquote>
	~~Find~~ the ~~user and click their name to edit~~.<blockquote>[[File:~~Manager-Guide~~ Block~~-Number3~~.png\|frameless\|~~841x841px~~]]</blockquote>		# Under '''Blocked Numbers''', type in the number you want to block.
			# Click the '''grey plus sign (+)''' to add it, then click "'''Done"''' to save.<blockquote>[[File:Block.12.png\|frameless\|755x755px]]</blockquote>
	~~==== Answering Rules ====~~
	~~Click on~~ the '''Answering Rules''' tab~~<blockquote>[[File:Manager-Guide Block-Number4.png\|frameless\|838x838px]]</blockquote>~~

	~~===== Step 1~~. ~~Allow/Block 10-Digit =====~~
	Click on the '''Allow/Block''' ~~option. Enter the '''(caller)''' number from above that you want to block as a 10 digit number, then click the +~~ button.<blockquote>[[File:~~Manager-Guide~~ Block~~-Number5~~.png\|frameless\|~~663x663px~~]]</blockquote>

	~~===== Step 2. Allow/Block 10 Digit including International Code =====~~
	~~It is best practice to block the~~ '''~~(caller)~~'''~~<nowiki/>'s 10 digit~~ number ~~again using their international code~~.

	~~Enter~~ the '''(~~caller~~)''' ~~number you want~~ to ~~block~~, ~~this time using the country prefix and~~ click ~~the + button.~~

	~~For North America callers you will need to add a prefix of~~ "1" to ~~the 10 digit number you are blocking~~.<blockquote>[[File:~~Manager-Guide~~ Block~~-Number6~~.~~png\|frameless\|661x661px]]</blockquote>~~

	~~===== Finished =====~~
	~~Once done it should look like the image below. Click Done to apply your changes.<blockquote>[[File:Manager-Guide Block-Number7~~.png\|frameless\|~~657x657px~~]]</blockquote>

	=== Repeat as necessary ===		=== Repeat as necessary ===

Pcaveness at 15:55, 21 June 2023

2023-06-21T15:55:28Z

← Older revision		Revision as of 10:55, 21 June 2023
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	~~How to Block a Number from ALL Phones~~

	Tired of Robo-Callers? Tired of hearing about your cars non-existant extended lifetime warrenty? Add these callers to your blocked list!		Tired of Robo-Callers? Tired of hearing about your cars non-existant extended lifetime warrenty? Add these callers to your blocked list!

Pcaveness at 15:55, 21 June 2023

2023-06-21T15:55:08Z

← Older revision		Revision as of 10:55, 21 June 2023
Line 3:		Line 3:


	= How to Block a Number from ALL Phones =		How to Block a Number from ALL Phones

	Tired of Robo-Callers? Tired of hearing about your cars non-existant extended lifetime warrenty? Add these callers to your blocked list!		Tired of Robo-Callers? Tired of hearing about your cars non-existant extended lifetime warrenty? Add these callers to your blocked list!

	=== NOVA Portal ===		== NOVA Portal ==

	Login to nova.vestednetworks.com and open '''Call History'''<blockquote>[[File:Nova Portal Call History.png\|frameless\|845x845px]]</blockquote>		Login to nova.vestednetworks.com and open '''Call History'''<blockquote>[[File:Nova Portal Call History.png\|frameless\|845x845px]]</blockquote>

Pcaveness at 15:50, 21 June 2023

2023-06-21T15:50:13Z

← Older revision		Revision as of 10:50, 21 June 2023
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	This page is part of the [[NOVA Manager Portal]] section.		This page is part of the [[NOVA Manager Portal]] section.



			= How to Block a Number from ALL Phones =
			Tired of Robo-Callers? Tired of hearing about your cars non-existant extended lifetime warrenty? Add these callers to your blocked list!

			=== NOVA Portal ===
			Login to nova.vestednetworks.com and open '''Call History'''<blockquote>[[File:Nova Portal Call History.png\|frameless\|845x845px]]</blockquote>

			==== Call History ====
			Find which one of your numbers the offending party is dialing. Please make note of the caller number '''(From)''' and which of your numbers they are calling '''(Dialed)'''.<blockquote>[[File:Manager-Guide Block-Number1.png\|frameless\|843x843px]]</blockquote>

			=== Portal - Inventory ===
			Now that we know their number and your number, click on the '''Inventory''' tab to find which of your users is assigned to the '''dialed''' number.<blockquote>[[File:Nova Portal Inventory.png\|frameless\|832x832px]]</blockquote>

			==== Find Destination ====
			In this example we can see that the '''dialed''' number is tied to user 150. <blockquote>[[File:Manager-Guide Block-Number2.png\|frameless\|858x858px]]</blockquote>

			=== Portal - User ===
			Now that we know which user is being targeted, click on the '''Users''' tab.<blockquote>[[File:Nova Portal User.png\|frameless\|863x863px]]</blockquote>

			=== Edit the User ===
			Find the user and click their name to edit.<blockquote>[[File:Manager-Guide Block-Number3.png\|frameless\|841x841px]]</blockquote>

			==== Answering Rules ====
			Click on the '''Answering Rules''' tab<blockquote>[[File:Manager-Guide Block-Number4.png\|frameless\|838x838px]]</blockquote>

			===== Step 1. Allow/Block 10-Digit =====
			Click on the '''Allow/Block''' option. Enter the '''(caller)''' number from above that you want to block as a 10 digit number, then click the + button.<blockquote>[[File:Manager-Guide Block-Number5.png\|frameless\|663x663px]]</blockquote>

			===== Step 2. Allow/Block 10 Digit including International Code =====
			It is best practice to block the '''(caller)'''<nowiki/>'s 10 digit number again using their international code.

			Enter the '''(caller)''' number you want to block, this time using the country prefix and click the + button.

			For North America callers you will need to add a prefix of "1" to the 10 digit number you are blocking.<blockquote>[[File:Manager-Guide Block-Number6.png\|frameless\|661x661px]]</blockquote>

			===== Finished =====
			Once done it should look like the image below. Click Done to apply your changes.<blockquote>[[File:Manager-Guide Block-Number7.png\|frameless\|657x657px]]</blockquote>

			=== Repeat as necessary ===
			Now any time someone calls into your main number, the call will check the block list and reject any number add to it. You can as many numbers as necessary to the blocked numbers list.

			If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket

Pcaveness: Created page with "This page is part of the NOVA Manager Portal section."

2023-05-09T19:19:15Z

Created page with "This page is part of the NOVA Manager Portal section."

New page

This page is part of the [[NOVA Manager Portal]] section.