Full Auto Attendant Setup Guide - Revision history

Pcaveness at 20:20, 19 May 2023

2023-05-19T20:20:46Z

← Older revision		Revision as of 15:20, 19 May 2023
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	<blockquote>[[File:Manager-Guide AutoAttendantSetup12.png\|frameless\|861x861px]]</blockquote>		<blockquote>[[File:Manager-Guide AutoAttendantSetup12.png\|frameless\|861x861px]]</blockquote>

	* Button 1 - Forwards call to a Specific user or queue. Example Usage: For emergency requests, please press one to be connected to on-call staff. '''Note:''' The Caller ID Prefix is where you can add the department prefix or other flag, so you can mark what type of call is coming in.		* Button 1 - Forwards call to a Specific user or queue. Example Usage: For emergency requests, please press one to be connected to on-call staff.
			'''Note:''' The Caller ID Prefix is where you can add the department prefix or other flag, so you can mark what type of call is coming in.
	* Button 2 - Allows caller to search the company directory. Example Usage: Please use your dial pad to type the first 3 characters of your party's last name.		* Button 2 - Allows caller to search the company directory. Example Usage: Please use your dial pad to type the first 3 characters of your party's last name.
	* Button 3 - Send call directly to a voicemail. Example Usage: If you are calling after 5pm and need to leave a message please press three. '''Note:''' Leaving “enable enhanced voicemail” checked will use the system prompt to leave a message rather than the user's voicemail greeting.		* Button 3 - Send call directly to a voicemail. Example Usage: If you are calling after 5pm and need to leave a message please press three.
			'''Note:''' Leaving “enable enhanced voicemail” checked will use the system prompt to leave a message rather than the user's voicemail greeting.
	* Button 4 - Play a Greeting. Example Usage: To hear our new business hours, please press four.		* Button 4 - Play a Greeting. Example Usage: To hear our new business hours, please press four.
	* Button 9 - Pushes call to a sub-menu. Example Usage: For more options, please press nine.		* Button 9 - Pushes call to a sub-menu. Example Usage: For more options, please press nine.

Pcaveness at 20:18, 19 May 2023

2023-05-19T20:18:57Z

← Older revision		Revision as of 15:18, 19 May 2023
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	==== Speech Keywords ====		==== Speech Keywords ====
	Speech Keywords allows the customer to speak a word and the system auto dials, like “support” or "directory."<blockquote>[[File:Manager-Guide AutoAttendantSetup16.png\|frameless]]</blockquote>When you are finished click done then SAVE on the Auto Attendant creation page. If you don’t your changes or updates will not be saved.		Speech Keywords allows the customer to speak a word and the system auto dials, like “support” or "directory."<blockquote>[[File:Manager-Guide AutoAttendantSetup16.png\|frameless\|639x639px]]</blockquote>When you are finished click done then SAVE on the Auto Attendant creation page. If you don’t your changes or updates will not be saved.

	Once the Auto Attendant is configured and saved it can now be added to a main number directly or to a routing user.		Once the Auto Attendant is configured and saved it can now be added to a main number directly or to a routing user.
	If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket to help@vestednetworks.com		If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket to help@vestednetworks.com

Pcaveness at 20:18, 19 May 2023

2023-05-19T20:18:38Z

← Older revision		Revision as of 15:18, 19 May 2023
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	==== The Plus Sign ====		==== The Plus Sign ====
	~~can add~~ an ~~addition~~ tier for ~~additional~~ information. It looks the same and is assigned to a number.		Adds an additional tier for more information and options. It looks the same and is assigned to a number. Think of an additional tier like when you hear "for more options press 7."

	When you add a user remove the “Enable enhanced voicemail.” If not, you will get the system prompt to leave a message. Caller ID Prefix is where you can add the department prefix, so you know what type of call is coming in.		=== Example Scenario ===
			<blockquote>[[File:Manager-Guide AutoAttendantSetup12.png\|frameless\|861x861px]]</blockquote>

	Button 4 is ~~used~~ to ~~add~~ a ~~message~~ you ~~want~~ to ~~customer~~ to ~~hear, you have~~ the ~~same~~ greeting ~~information we used before~~, ~~follow the above steps~~ to ~~complete this section as they are identical~~.		* Button 1 - Forwards call to a Specific user or queue. Example Usage: For emergency requests, please press one to be connected to on-call staff. '''Note:''' The Caller ID Prefix is where you can add the department prefix or other flag, so you can mark what type of call is coming in.
			* Button 2 - Allows caller to search the company directory. Example Usage: Please use your dial pad to type the first 3 characters of your party's last name.
			* Button 3 - Send call directly to a voicemail. Example Usage: If you are calling after 5pm and need to leave a message please press three. '''Note:''' Leaving “enable enhanced voicemail” checked will use the system prompt to leave a message rather than the user's voicemail greeting.
			* Button 4 - Play a Greeting. Example Usage: To hear our new business hours, please press four.
			* Button 9 - Pushes call to a sub-menu. Example Usage: For more options, please press nine.
			* Button 0 - Repeat current prompt. Example Usage: To hear these options again, please press zero.

	~~Button 3 will direct customers to a voicemail message, remove the check mark from the enhanced voicemail. If not, you will get the system prompt to leave a message.~~		=== Additional Options ===

	~~Button 2 will allow~~ the ~~customer~~ to ~~search~~ the ~~Company Directory~~		==== Basic Options ====
			After you finish setting up how you want the Auto Attendant to act, click on the Gear to the far right and additional options will appear.<blockquote>[[File:Manager-Guide AutoAttendantSetup13.png\|frameless\|484x484px]]</blockquote>

	~~After you finish setting up how~~ you want the ~~Auto Attendant to act, click on the Gear to the far right and additional options will appear~~.		===== Dial By Extension =====
			If you do not want dial by extension remove the check mark.

	~~If you don not want dial by extension remove the check mark. The next two options:~~ If no key is pressed ~~or If~~ an ~~unassigned~~ key is pressed will ~~give you~~ the ~~following options~~.		===== If no key or unknown key is pressed =====
			<blockquote>[[File:Manager-Guide AutoAttendantSetup14.png\|frameless\|334x334px]]</blockquote>Choose what happens when an invalid key is pressed. Usually you will repeat the greeting endlessly, hang up, or forward to a speed dial or call queue.

	This will be determined by what speed dials you have configured. Each level will give you the same options.		This drop down list will be determined by what speed dials you have configured. Each level will give you the same options.

	The next three ~~gives you~~ the ability to set the timeout options for each feature.		===== Timeouts and Max Presses =====
			The next three sliders give the ability to set the timeout options for each feature.<blockquote>[[File:Manager-Guide AutoAttendantSetup15.png\|frameless\|438x438px]]</blockquote>

	Speech Keywords allows the customer to speak a word and the system auto dials, like ~~“support~~.”		==== Speech Keywords ====
			Speech Keywords allows the customer to speak a word and the system auto dials, like “support” or "directory."<blockquote>[[File:Manager-Guide AutoAttendantSetup16.png\|frameless]]</blockquote>When you are finished click done then SAVE on the Auto Attendant creation page. If you don’t your changes or updates will not be saved.
	When you are finished click done then SAVE on the Auto Attendant creation page. If you don’t your changes or updates will not be saved.

	Once the Auto Attendant is configured and saved it can now be added to a main number directly or to a routing user.		Once the Auto Attendant is configured and saved it can now be added to a main number directly or to a routing user.
	If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket		If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket to help@vestednetworks.com

Pcaveness at 19:31, 19 May 2023

2023-05-19T19:31:22Z

← Older revision		Revision as of 14:31, 19 May 2023
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	Again, we can use the Text-To-Speech, Upload, or record a message. Please follow the directions above for the exact process. Once you are finished click on save and it will upload the file.		Again, we can use the Text-To-Speech, Upload, or record a message. Please follow the directions above for the exact process. Once you are finished click on save and it will upload the file.

	===== Programming The Numbers =====		=== Programming The Numbers ===
	<blockquote>[[File:Manager-Guide Auto-Attendant-Setup11.png\|frameless\|626x626px]]</blockquote>		<blockquote>[[File:Manager-Guide Auto-Attendant-Setup11.png\|frameless\|626x626px]]</blockquote>
	Next, we are going to program the numbers. Think of them like the speed dial numbers that you would program on you phone. Each number will give you various options on what or where you want to direct the customer as shown below.		Next, we are going to program the numbers. Think of them like the speed dial numbers that you would program on you phone. Each number will give you various options on what or where you want to direct the customer as shown below.
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	In this tutorial we will cover over each of the functions but Demonstrate the most commonly used ones. [[:File:Manager-Guide Auto-Attendant-Setup9.png\|Manager-Guide Auto-Attendant-Setup]]		In this tutorial we will cover over each of the functions but Demonstrate the most commonly used ones. [[:File:Manager-Guide Auto-Attendant-Setup9.png\|Manager-Guide Auto-Attendant-Setup]]

	====== User ======		==== User ====
	will direct the customer the extension of the user or department.		will direct the customer the extension of the user or department.

	====== Conference ======		==== Conference ====
	will send the customer to a scheduled conference.		will send the customer to a scheduled conference.

	====== Call Queue ======		==== Call Queue ====
	if set up will send to a call queue for a department or division. Usually used for large volume of calls.		if set up will send to a call queue for a department or division. Usually used for large volume of calls.

	====== Directory ======		==== Directory ====
	will send the customer to the Company Directory.		will send the customer to the Company Directory.

	====== Voicemail ======		==== Voicemail ====
	Will sent the customer directly to Voicemail		Will sent the customer directly to Voicemail

	====== Voicemail Management ======		==== Voicemail Management ====
	this allows company employees to call in and check their voicemail.		this allows company employees to call in and check their voicemail.

	====== External Number ======		==== External Number ====
	Dial and external number like maintenance, etc.		Dial and external number like maintenance, etc.

	====== Play Message ======		==== Play Message ====
	can be used to give out your directions to the facility, hours of operation and/or fax number. Just about anything that is informational.		can be used to give out your directions to the facility, hours of operation and/or fax number. Just about anything that is informational.

	====== Repeat Prompt ======		==== Repeat Prompt ====
	pressing this will allow the customer to repeat the greeting prompt again.		pressing this will allow the customer to repeat the greeting prompt again.

	====== The Plus Sign ======		==== The Plus Sign ====
	can add an addition tier for additional information. It looks the same and is assigned to a number.		can add an addition tier for additional information. It looks the same and is assigned to a number.

Pcaveness at 19:30, 19 May 2023

2023-05-19T19:30:13Z

← Older revision		Revision as of 14:30, 19 May 2023
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	The intro greeting allows you to place an “intro” that will play before the menu prompt greeting. You would use this in the following example, “Your call may be recorded for training purposes.” Etc. click on the speaker button and the following prompt appears.<blockquote>[[File:Manager-Guide Auto-Attendant-Setup4.png\|frameless]]</blockquote>		The intro greeting allows you to place an “intro” that will play before the menu prompt greeting. You would use this in the following example, “Your call may be recorded for training purposes.” Etc. click on the speaker button and the following prompt appears.<blockquote>[[File:Manager-Guide Auto-Attendant-Setup4.png\|frameless]]</blockquote>

	=== Add Greeting ===		==== Add Greeting ====

	Click on “Add Greeting.”<blockquote>[[File:Manager-Guide Auto-Attendant-Setup5.png\|frameless\|486x486px]]</blockquote>		Click on “Add Greeting.”<blockquote>[[File:Manager-Guide Auto-Attendant-Setup5.png\|frameless\|486x486px]]</blockquote>

	==== Greeting Types ====		===== Greeting Types =====
	There are three ways to add a greeting, Text-to-Speech, Upload or Record your greeting.		There are three ways to add a greeting, Text-to-Speech, Upload or Record your greeting.

	==== Text-To-Speech ====		====== Text-To-Speech ======
	In Text-to-Speech you can type in your message and select a system voice to play your message.		In Text-to-Speech you can type in your message and select a system voice to play your message.

	===== Message =====		====== Message ======
	Here is where you can type the message you want your text-To-Speech voice to attempt to say. Sometimes you may need		Here is where you can type the message you want your text-To-Speech voice to attempt to say. Sometimes you may need

	===== Select Voice =====		====== Select Voice ======

	After you select a voice click on the play button and you can hear what it would sound like.<blockquote>[[File:Manager-Guide Auto-Attendant-Setup6.png\|frameless\|310x310px]]</blockquote>		After you select a voice click on the play button and you can hear what it would sound like.<blockquote>[[File:Manager-Guide Auto-Attendant-Setup6.png\|frameless\|310x310px]]</blockquote>

	===== Time Frame =====		====== Time Frame ======


	Under Time Frame you can select when you want to run the intro.<blockquote>[[File:Manager-Guide Auto-Attendant-Setup7.png\|frameless\|317x317px]]</blockquote>Once you have completed all selections click on save to save the intro greeting. Then click on Done to close the Intro Greeting manager dialogue.		Under Time Frame you can select when you want to run the intro.<blockquote>[[File:Manager-Guide Auto-Attendant-Setup7.png\|frameless\|317x317px]]</blockquote>Once you have completed all selections click on save to save the intro greeting. Then click on Done to close the Intro Greeting manager dialogue.

	==== Upload ====		===== Upload =====
	<blockquote>[[File:Manager-Guide Auto-Attendant-Setup8.png\|frameless\|324x324px]]</blockquote>The next way to add a greeting is to upload a pre-recorded greeting. Give it a name, navigate to where the file is and click upload. Do not forget to click Save when you are finished.		<blockquote>[[File:Manager-Guide Auto-Attendant-Setup8.png\|frameless\|324x324px]]</blockquote>The next way to add a greeting is to upload a pre-recorded greeting. Give it a name, navigate to where the file is and click upload. Do not forget to click Save when you are finished.

	===== Time Frame =====		====== Time Frame ======


	Just like in Text-to-Speech you can select when you want to run the intro.<blockquote>[[File:Manager-Guide Auto-Attendant-Setup7.png\|frameless\|317x317px]]</blockquote>		Just like in Text-to-Speech you can select when you want to run the intro.<blockquote>[[File:Manager-Guide Auto-Attendant-Setup7.png\|frameless\|317x317px]]</blockquote>

	==== Record ====		===== Record =====

	Lastly, To record a greeting, the system will call your extension or your cell phone.<blockquote>[[File:Manager-Guide Auto-Attendant-Setup9.png\|frameless\|383x383px]]</blockquote>		Lastly, To record a greeting, the system will call your extension or your cell phone.<blockquote>[[File:Manager-Guide Auto-Attendant-Setup9.png\|frameless\|383x383px]]</blockquote>

	===== Time Frame =====		====== Time Frame ======


	Just like in Text-to-Speech, and upload, you can select when you want to run the intro.<blockquote>[[File:Manager-Guide Auto-Attendant-Setup7.png\|frameless\|317x317px]]</blockquote>Once you answer the call you will be given directions on what to do and record your message.		Just like in Text-to-Speech, and upload, you can select when you want to run the intro.<blockquote>[[File:Manager-Guide Auto-Attendant-Setup7.png\|frameless\|317x317px]]</blockquote>Once you answer the call you will be given directions on what to do and record your message.
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	If you do not like your message, you will be given the option to re-record the message. Make sure you select the Time Frame and Save.		If you do not like your message, you will be given the option to re-record the message. Make sure you select the Time Frame and Save.

	==== Manage Audio ====		===== Manage Audio =====

	Next, we will record your directive Auto Attendant that will direct the customer to the correct extension or user. Click on the pencil under Menu Prompt.<blockquote>		Next, we will record your directive Auto Attendant that will direct the customer to the correct extension or user. Click on the pencil under Menu Prompt.<blockquote>
	[[File:Manager-Guide Auto-Attendant-Setup10.png\|frameless\|413x413px]]</blockquote>		[[File:Manager-Guide Auto-Attendant-Setup10.png\|frameless\|413x413px]]</blockquote>
	Again, we can use the Text-To-Speech, Upload, or record a message. Please follow the directions above for the exact process. Once you are finished click on save and it will upload the file.		Again, we can use the Text-To-Speech, Upload, or record a message. Please follow the directions above for the exact process. Once you are finished click on save and it will upload the file.

	==== Programming The Numbers ====		===== Programming The Numbers =====
	<blockquote>[[File:Manager-Guide Auto-Attendant-Setup11.png\|frameless\|626x626px]]</blockquote>		<blockquote>[[File:Manager-Guide Auto-Attendant-Setup11.png\|frameless\|626x626px]]</blockquote>
	Next, we are going to program the numbers. Think of them like the speed dial numbers that you would program on you phone. Each number will give you various options on what or where you want to direct the customer as shown below.		Next, we are going to program the numbers. Think of them like the speed dial numbers that you would program on you phone. Each number will give you various options on what or where you want to direct the customer as shown below.
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	In this tutorial we will cover over each of the functions but Demonstrate the most commonly used ones. [[:File:Manager-Guide Auto-Attendant-Setup9.png\|Manager-Guide Auto-Attendant-Setup]]		In this tutorial we will cover over each of the functions but Demonstrate the most commonly used ones. [[:File:Manager-Guide Auto-Attendant-Setup9.png\|Manager-Guide Auto-Attendant-Setup]]

	===== User =====		====== User ======
	will direct the customer the extension of the user or department.		will direct the customer the extension of the user or department.

	===== Conference =====		====== Conference ======
	will send the customer to a scheduled conference.		will send the customer to a scheduled conference.

	===== Call Queue =====		====== Call Queue ======
	if set up will send to a call queue for a department or division. Usually used for large volume of calls.		if set up will send to a call queue for a department or division. Usually used for large volume of calls.

	===== Directory =====		====== Directory ======
	will send the customer to the Company Directory.		will send the customer to the Company Directory.

	===== Voicemail =====		====== Voicemail ======
	Will sent the customer directly to Voicemail		Will sent the customer directly to Voicemail

	===== Voicemail Management =====		====== Voicemail Management ======
	this allows company employees to call in and check their voicemail.		this allows company employees to call in and check their voicemail.

	===== External Number =====		====== External Number ======
	Dial and external number like maintenance, etc.		Dial and external number like maintenance, etc.

	===== Play Message =====		====== Play Message ======
	can be used to give out your directions to the facility, hours of operation and/or fax number. Just about anything that is informational.		can be used to give out your directions to the facility, hours of operation and/or fax number. Just about anything that is informational.

	===== Repeat Prompt =====		====== Repeat Prompt ======
	pressing this will allow the customer to repeat the greeting prompt again.		pressing this will allow the customer to repeat the greeting prompt again.

	===== The Plus ~~sign~~ =====		====== The Plus Sign ======
	can add an addition tier for additional information. It looks the same and is assigned to a number.		can add an addition tier for additional information. It looks the same and is assigned to a number.

Pcaveness at 19:21, 19 May 2023

2023-05-19T19:21:27Z

@@ Line 57: / Line 57: @@
 If you do not like your message, you will be given the option to re-record the message. Make sure you select the Time Frame and Save.
-[[:File:Manager-Guide Auto-Attendant-Setup9.png|Manager-Guide Auto-Attendant-Setup]]
+In this tutorial we will cover over each of the functions but Demonstrate the most commonly used ones. [[:File:Manager-Guide Auto-Attendant-Setup9.png|Manager-Guide Auto-Attendant-Setup]]
 ===== User =====

Pcaveness at 18:36, 19 May 2023

2023-05-19T18:36:23Z

← Older revision		Revision as of 13:36, 19 May 2023
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	If you do not like your message, you will be given the option to re-record the message. Make sure you select the Time Frame and Save.		If you do not like your message, you will be given the option to re-record the message. Make sure you select the Time Frame and Save.



			[[:File:Manager-Guide Auto-Attendant-Setup9.png\|Manager-Guide Auto-Attendant-Setup]]


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	Next, we will record your directive Auto Attendant that will direct the customer to the correct extension or user. Click on the pencil under Menu Prompt.		Next, we will record your directive Auto Attendant that will direct the customer to the correct extension or user. Click on the pencil under Menu Prompt.


	Again, we can use the Text-To-Speech, Upload, or record a message. Please follow the directions above for the exact process. Once you are finished click on save and it will upload the file. Next, we are going to program the numbers. Think of them like the speed dial numbers that you would program on you phone. Each number will give you various options on what or where you want to direct the customer as shown below.		Again, we can use the Text-To-Speech, Upload, or record a message. Please follow the directions above for the exact process. Once you are finished click on save and it will upload the file. Next, we are going to program the numbers. Think of them like the speed dial numbers that you would program on you phone. Each number will give you various options on what or where you want to direct the customer as shown below.
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	In this tutorial we will cover over each of the functions but Demonstrate the most commonly used ones.		In this tutorial we will cover over each of the functions but Demonstrate the most commonly used ones.

	# User – will direct the customer the extension of the user or department.		===== User =====
	# Conference – will send the customer to a scheduled conference.		will direct the customer the extension of the user or department.
	# Call Queue - if set up will send to a call queue for a department or division. Usually used for large volume of calls.
	# Directory – will send the customer to the Company Directory.		===== Conference =====
	# Voicemail – Will sent the customer directly to Voicemail		will send the customer to a scheduled conference.
	# Voicemail Management – this allows company employees to call in and check their voicemail.
	# External Number – Dial and external number like maintenance, etc.		===== Call Queue =====
	# Play Message ~~– cany~~ be used to give out your directions to the facility, hours of operation and/or fax number. Just about anything that is informational.		if set up will send to a call queue for a department or division. Usually used for large volume of calls.
	# Repeat Prompt – pressing this will allow the customer to repeat the greeting prompt again.
	# The Plus sign can add an addition tier for additional information. It looks the same and is assigned to a number.		===== Directory =====
			will send the customer to the Company Directory.

			===== Voicemail =====
			Will sent the customer directly to Voicemail

			===== Voicemail Management =====
			this allows company employees to call in and check their voicemail.

			===== External Number =====
			Dial and external number like maintenance, etc.

			===== Play Message =====
			can be used to give out your directions to the facility, hours of operation and/or fax number. Just about anything that is informational.

			===== Repeat Prompt =====
			pressing this will allow the customer to repeat the greeting prompt again.

			===== The Plus sign =====
			can add an addition tier for additional information. It looks the same and is assigned to a number.

	When you add a user remove the “Enable enhanced voicemail.” If not, you will get the system prompt to leave a message. Caller ID Prefix is where you can add the department prefix, so you know what type of call is coming in.		When you add a user remove the “Enable enhanced voicemail.” If not, you will get the system prompt to leave a message. Caller ID Prefix is where you can add the department prefix, so you know what type of call is coming in.

Pcaveness at 18:23, 19 May 2023

2023-05-19T18:23:27Z

← Older revision		Revision as of 13:23, 19 May 2023
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	= Portal =		= Portal =
	The first thing you need to do is log into the web portal at: nova.vestednetworks.com. If you have never logged into the portal refer to the “First Time Logging into NOVA.” Once you are logged in click on the Auto Attendant icon at the top menu.<blockquote>[[File:Manager-Guide Auto-Attendant-Setup1.png\|frameless\|670x670px]]</blockquote>		The first thing you need to do is log into the web portal at: https://nova.vestednetworks.com

			If you have never logged into the portal refer to the “First Time Logging into NOVA.” Once you are logged in click on the Auto Attendant icon at the top menu.<blockquote>[[File:Manager-Guide Auto-Attendant-Setup1.png\|frameless\|670x670px]]</blockquote>

	=== Add Auto Attendant ===		=== Add Auto Attendant ===

Pcaveness at 21:56, 16 May 2023

2023-05-16T21:56:19Z

← Older revision		Revision as of 16:56, 16 May 2023
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	If you do not like your message, you will be given the option to re-record the message. Make sure you select the Time Frame and Save.		If you do not like your message, you will be given the option to re-record the message. Make sure you select the Time Frame and Save.

Pcaveness at 20:42, 16 May 2023

2023-05-16T20:42:21Z

← Older revision		Revision as of 15:42, 16 May 2023
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	Under Time Frame you can select when you want to run the intro.<blockquote>[[File:Manager-Guide Auto-Attendant-Setup7.png\|frameless\|317x317px]]</blockquote>Once you have completed all selections click on save to save the intro greeting. Then click on Done to close the Intro Greeting manager dialogue.		Under Time Frame you can select when you want to run the intro.<blockquote>[[File:Manager-Guide Auto-Attendant-Setup7.png\|frameless\|317x317px]]</blockquote>Once you have completed all selections click on save to save the intro greeting. Then click on Done to close the Intro Greeting manager dialogue.

	The next way to add a greeting is to upload a pre-recorded greeting. Give it a name, navigate to where the file is and click upload. Do not forget to click Save when you are finished.		==== Upload ====
			<blockquote>[[File:Manager-Guide Auto-Attendant-Setup8.png\|frameless\|324x324px]]</blockquote>The next way to add a greeting is to upload a pre-recorded greeting. Give it a name, navigate to where the file is and click upload. Do not forget to click Save when you are finished.

	Lastly, To record a greeting, the system will call your extension or your cell phone.		===== Time Frame =====

			Just like in Text-to-Speech you can select when you want to run the intro.<blockquote>[[File:Manager-Guide Auto-Attendant-Setup7.png\|frameless\|317x317px]]</blockquote>

			==== Record ====
			Lastly, To record a greeting, the system will call your extension or your cell phone.<blockquote>[[File:Manager-Guide Auto-Attendant-Setup9.png\|frameless\|383x383px]]</blockquote>

			===== Time Frame =====

			Just like in Text-to-Speech, and upload, you can select when you want to run the intro.<blockquote>[[File:Manager-Guide Auto-Attendant-Setup7.png\|frameless\|317x317px]]</blockquote>Once you answer the call you will be given directions on what to do and record your message.

			If you do not like your message, you will be given the option to re-record the message. Make sure you select the Time Frame and Save.

	Once you answer the call you will be given directions on what to do and record your message. If you do not like your message, you will be given the option to re-record the message. Make sure you select the Time Frame and Save.


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	Once the Auto Attendant is configured and saved it can now be added to a main number directly or to a routing user.		Once the Auto Attendant is configured and saved it can now be added to a main number directly or to a routing user.
			If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket

	~~'''~~If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket~~'''~~