Fax to Email - Revision history

Cbecker: /* FAQ */

2024-01-17T18:27:13Z

FAQ

Cbecker at 17:38, 16 January 2024

2024-01-16T17:38:22Z

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 In the Users tab, click the option to '''Add User''' in the top right<blockquote>[[File:Add User.png|frameless|600x600px]]</blockquote>Fill out the new user's information, making sure you set the '''Email''' field to the email address you want to receive inbound faxes<blockquote>[[File:Add User2.png|frameless|722x722px]]</blockquote>
-== Configuring the Fax Number ==
+== Bidirectional Fax to Email ==
-Now that the Fax user has been created, it's time to configure the fax number so inbound faxes are received to the user's inbox
+Follow the steps below if you are wanting to both send and receive faxes via email
 === Inventory>Phone Numbers ===
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 === Back to Inventory>Phone Numbers ===
 Once the fax number is added, go back to the Phone Numbers list, and you will notice the number has been modified. The destination is now set to '''Fax Server''' and the description of the number has been changed. <blockquote>[[File:FaxNumber3.png|frameless|980x980px]]</blockquote>'''(Optional)''' Click on the '''Pencil''' to edit the number, and change the default description to anything you would like
 == FAQ ==

Cbecker: Cbecker moved page Bidirectional Fax to Email to Fax to Email without leaving a redirect

2024-01-16T16:33:21Z

Cbecker moved page Bidirectional Fax to Email to Fax to Email without leaving a redirect

← Older revision	Revision as of 11:33, 16 January 2024
(No difference)

Pcaveness at 16:14, 6 December 2023

2023-12-06T16:14:35Z

← Older revision		Revision as of 11:14, 6 December 2023
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	== FAQ ==		== FAQ ==
	Q: Can one email address receive faxes from more than one fax number?		Can one email address receive faxes from more than one fax number?

	A: Yes. There is no limit to how many fax numbers can be configured for one User		* Yes. There is no limit to how many fax numbers can be configured for one User

	Q: Can the customer configure fax numbers themselves?		Can the customer configure fax numbers themselves?

	A: Yes. Since the configuration is done on the NOVA web portal, any customer with Office Manager access can also do this		* Yes. Since the configuration is done on the NOVA web portal, any customer with Office Manager access can also do this

	Q: Can I configure a fax number for an existing user/extension, or do I have to create a new one?		Can I configure a fax number for an existing user/extension, or do I have to create a new one?

	A: You can configure a fax number for any user on your domain. If the email address you are wanting to receive faxes to is already configured on a user, a dedicated fax user does not need to be created		* You can configure a fax number for any user on your domain. If the email address you are wanting to receive faxes to is already configured on a user, a dedicated fax user does not need to be created

	Q: Can I receive an inbound fax to multiple email addresses?		Can I receive an inbound fax to multiple email addresses?

	A: Yes. For more information on how to set this up, click [[How to Change the Inbound Destination of an EFax\|here]] to view our article on how to modify the inbound fax to email address		* Yes. For more information on how to set this up, click [[How to Change the Inbound Destination of an EFax\|here]] to view our article on how to modify the inbound fax to email address

	== Related Articles ==		== Related Articles ==

Cbecker at 15:52, 6 December 2023

2023-12-06T15:52:50Z

← Older revision		Revision as of 10:52, 6 December 2023
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	[[How to Send a Fax]]		[[How to Send a Fax]]

	[[How to Change the Inbound Destination of ~~an EFax~~\|How to Change the Inbound Fax to Email Address]]		[[How to Change the Inbound Destination of a Fax to Email Address\|How to Change the Inbound Fax to Email Address]]

	__FORCETOC__		__FORCETOC__

Cbecker at 15:46, 6 December 2023

2023-12-06T15:46:48Z

@@ Line 37: / Line 37: @@
 === Back to Inventory>Phone Numbers ===
 Once the fax number is added, go back to the Phone Numbers list, and you will notice the number has been modified. The destination is now set to '''Fax Server''' and the description of the number has been changed. <blockquote>[[File:FaxNumber3.png|frameless|980x980px]]</blockquote>'''(Optional)''' Click on the '''Pencil''' to edit the number, and change the default description to anything you would like
 __FORCETOC__

Cbecker: Created page with "== Creating the Fax User == First, you will need to create a new user in the NOVA portal to be your recipient of inbound faxes. === Add a New User === In the Users tab, click the option to '''Add User''' in the top right
600x600px
Fill out the new user's information, making sure you set the '''Email''' field to the email address you want to receive inbound faxes
722x722px..."

2023-12-05T18:16:56Z

Created page with "== Creating the Fax User == First, you will need to create a new user in the NOVA portal to be your recipient of inbound faxes. === Add a New User === In the Users tab, click the option to '''Add User''' in the top right<blockquote>frameless|600x600px</blockquote>Fill out the new user's information, making sure you set the '''Email''' field to the email address you want to receive inbound faxes<blockquote>frameless|722x722px..."

New page

== Creating the Fax User ==
First, you will need to create a new user in the NOVA portal to be your recipient of inbound faxes.

=== Add a New User ===
In the Users tab, click the option to '''Add User''' in the top right<blockquote>[[File:Add User.png|frameless|600x600px]]</blockquote>Fill out the new user's information, making sure you set the '''Email''' field to the email address you want to receive inbound faxes<blockquote>[[File:Add User2.png|frameless|722x722px]]</blockquote>

== Configuring the Fax Number ==
Now that the Fax user has been created, it's time to configure the fax number so inbound faxes are received to the user's inbox

=== Inventory>Phone Numbers ===
Find the desired fax number in the '''Inventory''' tab. <blockquote>[[File:FaxNumber.png|frameless|921x921px]]</blockquote>Click on the number to make edits. Change the '''Destination''' to "Available Number" and Save<blockquote>[[File:FaxNumber2.png|frameless|600x600px]]</blockquote>

=== Inventory>Fax Accounts ===
Click on the '''Fax Accounts''' tab, and then click '''Add Fax Number'''<blockquote>[[File:FaxAccounts.png|frameless|327x327px]]</blockquote>

==== Phone Number ====
The drop down will populate all numbers set to "Available" in the inventory list. Choose your desired fax number<blockquote>[[File:FaxAccounts2.png|frameless|389x389px]]</blockquote>

==== Primary User ====
Enter the extension number or name of the newly created fax user, and select it from the populated drop down menu<blockquote>[[File:FaxAccounts3.png|frameless|375x375px]]</blockquote>

==== Number Sharing ====
You have an option of sharing the fax number with Everyone, or a specific group of users (Limit 13 users per number). This will allow other users to send outbound faxes using the fax number as the Caller ID<blockquote>[[File:FaxAccounts8.png|frameless|407x407px]]</blockquote>

==== Enabled Methods ====
Click the checkbox for '''Email'''<blockquote>[[File:FaxAccounts4.png|frameless]]</blockquote>

==== Inbound Fax Handling ====
Click the checkbox for '''Email W/Attachment'''<blockquote>[[File:FaxAccounts5.png|frameless|359x359px]]</blockquote>

==== Delivery Notifications ====
This offers the option to receive a notification to the Fax User's email address when an outbound fax was successful<blockquote>[[File:FaxAccounts6.png|frameless]]</blockquote>

==== Failure Notifications ====
This offers the option to receive a notification to the Fax User's email address when an outbound fax fails<blockquote>[[File:FaxAccounts7.png|frameless]]</blockquote>

=== Back to Inventory>Phone Numbers ===
Once the fax number is added, go back to the Phone Numbers list, and you will notice the number has been modified. The destination is now set to '''Fax Server''' and the description of the number has been changed. <blockquote>[[File:FaxNumber3.png|frameless|980x980px]]</blockquote>'''(Optional)''' Click on the '''Pencil''' to edit the number, and change the default description to anything you would like
__FORCETOC__

← Older revision		Revision as of 13:27, 17 January 2024
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	==== Delivery Notifications ====		==== Delivery Notifications ====
	This offers the option to receive a notification to the Fax User's email address when an outbound fax was successful<blockquote>[[File:FaxAccounts6.png\|frameless]]</blockquote>		This offers the option to receive a notification to the Fax User's email address when an outbound fax was successful<blockquote>[[File:FaxAccounts6.png\|frameless]]</blockquote>''IMPORTANT NOTE: Delivery Notifications will be sent to the email associated with the Primary User configured above.''

	==== Failure Notifications ====		==== Failure Notifications ====
	This offers the option to receive a notification to the Fax User's email address when an outbound fax fails<blockquote>[[File:FaxAccounts7.png\|frameless]]</blockquote>		This offers the option to receive a notification to the Fax User's email address when an outbound fax fails<blockquote>[[File:FaxAccounts7.png\|frameless]]</blockquote>''IMPORTANT NOTE: Failure Notifications will be sent to the email associated with the Primary User configured above.''

	=== Back to Inventory>Phone Numbers ===		=== Back to Inventory>Phone Numbers ===
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	== FAQ ==		== FAQ ==
	Can one email address receive faxes from more than one fax number?		'''Can one email address receive faxes from more than one fax number?'''

	* Yes. There is no limit to how many fax numbers can be configured for one User		* Yes. There is no limit to how many fax numbers can be configured for one User

	Can the customer configure fax numbers themselves?		'''Can the customer configure fax numbers themselves?'''

	* Yes. Since the configuration is done on the NOVA web portal, any customer with Office Manager access can also do this		* Yes. Since the configuration is done on the NOVA web portal, any customer with Office Manager access can also do this

	Can I configure a fax number for an existing user/extension, or do I have to create a new one?		'''Can I configure a fax number for an existing user/extension, or do I have to create a new one?'''

	* You can configure a fax number for any user on your domain. If the email address you are wanting to receive faxes to is already configured on a user, a dedicated fax user does not need to be created		* You can configure a fax number for any user on your domain. If the email address you are wanting to receive faxes to is already configured on a user, a dedicated fax user does not need to be created

	Can I receive an inbound fax to multiple email addresses?		'''Can I receive an inbound fax to multiple email addresses?'''

	* Yes. For more information on how to set this up, click [[How to Change the Inbound Destination of an EFax\|here]] to view our article on how to modify the inbound fax to email address		* Yes. For more information on how to set this up, click [[How to Change the Inbound Destination of an EFax\|here]] to view our article on how to modify the inbound fax to email address