Dial by Name Directory - Revision history

Pcaveness at 14:11, 20 July 2023

2023-07-20T14:11:37Z

← Older revision		Revision as of 09:11, 20 July 2023
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	Instead of listing out your employees, you can have a dial by name directory. This will allow the caller to enter the first 3 digits of the first name of the person they wish to reach.		Instead of listing out your employees, you can have a dial by name directory. This will allow the caller to enter the first 3 digits of the first name of the person they wish to reach.

	== ~~Nova Portal ==~~		= Dial by Name =
	~~Log in to nova.vestednetworks.com and navigate to the tab labeled Auto Attendants.<blockquote>[[File:Nova Portal Auto Attendant.png\|frameless\|829x829px]]</blockquote>~~

	== ~~Auto Attendants~~ ==		=== Nova Portal ===
	~~If you do not have an~~ Auto Attendant ~~already, create a new one by clicking "'''Add Attendant"''' in the top right~~.		Log in to nova.vestednetworks.com<blockquote>[[File:Nova Portal Auto Attendant.png\|frameless\|815x815px]]</blockquote>

	=== ~~Add Attendant~~ ===		=== Auto Attendants ===
	<blockquote>~~[[File:Manager-Guide Dial-By-Name1.png\|frameless]]~~</blockquote>		Navigate to the tab labeled '''Auto Attendants''' and you will be greeted with the following screen.<blockquote></blockquote>If you do not have an Auto Attendant already, create a new one by clicking in the top right<blockquote></blockquote>

	==== Add an Auto Attendant ====		==== Add an Auto Attendant ====
	~~You will~~ be ~~greeted with the below screen.~~		Enter a '''NEW''' extension number, give it a name, then set the time frame to be '''DEFAULT''' <blockquote></blockquote>

	~~Enter~~ a ~~new extension~~ number~~, give it a name, then set~~ the ~~time frame~~ to ~~default.<blockquote>[[File:Manager-Guide Dial-By-Name2~~.~~png\|frameless\|620x620px]]~~		==== Directory ====
			Once the AA is created, you need to assign the option of a '''Dial by Name Directory''' to whatever number you want the caller to press. In this example we will use option 2

	'''~~Note: Extension must be unused within your domain (new).~~'''</blockquote>		===== Save =====
			Once you have the option selected, press the '''Save''' icon<blockquote>[[File:Save.png\|frameless]]</blockquote>

	===~~== Directory ==~~===		=== Portal - Users ===
	~~Once the AA is created,~~ you need to ~~assign~~ the ~~option of a '''~~Dial by Name ~~Directory''' to whatever number you want the caller to press~~. ~~In this example we are using option 2 from~~ the '''~~Dial Pad Menu~~'''.<blockquote>[[File:~~Manager-Guide Dial-By-Name3~~.png\|frameless\|~~925x925px~~]]</blockquote>		Now you need to make sure your users are setup to be dialed from the Dial by Name directory option. Click on the '''Users''' tab <blockquote>[[File:Nova Portal User.png\|frameless\|792x792px]]</blockquote>

	==== ~~Save~~ ====		==== List User in Directory ====
	~~Once you have the option selected, press the '''Save''' icon<blockquote>[[File:Save.png\|frameless]]~~		Select a user that you want to be available as an option in the Dial by Name Directory. Make sure the following two checkboxes are checked in the users profile:<blockquote></blockquote>
	~~</blockquote>~~

	~~== Nova Portal - Users ==~~
	~~Now you need to make sure your users are setup to be dialed from the Dial by Name directory option. Click on the '''Users''' tab <blockquote>~~
	~~[[File:Nova Portal User.png\|frameless\|929x929px]] </blockquote>~~

	~~===~~ Select ~~User ===~~
	~~Click on~~ a user you want to be available as an option in the Dial by Name Directory. Make sure the following two checkboxes are checked in the users profile:<blockquote>
	~~[[File:Manager-Guide Dial-By-Name4.png\|frameless\|375x375px]]~~</blockquote>

	~~Voicemail TabLastly, every user MUST have a recorded name tied to them. To find this click on the Voicemail tab~~

			==== User Greeting ====
			Lastly, every user '''MUST''' have a recorded name tied to them. To find this click on the '''Voicemail''' tab<blockquote></blockquote>


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	Once there, you can listen to the current name by clicking the , download the name by clicking and modify the name by clicking the . When recording a new name, you have 3 options to choose from		Once there, you can listen to the current name by clicking the , download the name by clicking and modify the name by clicking the . When recording a new name, you have 3 options to choose from

	* Text to Speech: This will allow you to choose an automated voice and then type what the users name is		* '''Text to Speech''': This will allow you to choose an automated voice and then type what the users name is
	* Upload: This will allow you to upload an MP3 or WAV file to use for the recorded name		* '''Upload''': This will allow you to upload an MP3 or WAV file to use for the recorded name
	* Record: This will allow you to use the system to record a new name. In the '''Call Me At''' box, you can enter a cellphone number or an extension number. Then you click '''call''' to have the system call that device to record the name		* '''Record''': This will allow you to use the system to record a new name. In the '''Call Me At''' box, you can enter a cellphone number or an extension number. Then you click '''call''' to have the system call that device to record the name

	Once all of this is setup, test it!		Once all of this is setup, test it!
			If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket

	~~'''~~If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket~~'''~~

Pcaveness at 22:00, 27 June 2023

2023-06-27T22:00:10Z

← Older revision		Revision as of 17:00, 27 June 2023
Line 27:		Line 27:
	</blockquote>		</blockquote>

			== Nova Portal - Users ==
			Now you need to make sure your users are setup to be dialed from the Dial by Name directory option. Click on the '''Users''' tab <blockquote>
			[[File:Nova Portal User.png\|frameless\|929x929px]] </blockquote>

	~~Now~~ you ~~need to make sure your users are setup~~ to be ~~dialed from~~ the Dial by Name ~~directory option~~. ~~Click on~~ the ~~'''Users''' tab~~		=== Select User ===
			Click on a user you want to be available as an option in the Dial by Name Directory. Make sure the following two checkboxes are checked in the users profile:<blockquote>
			[[File:Manager-Guide Dial-By-Name4.png\|frameless\|375x375px]]</blockquote>

			Voicemail TabLastly, every user MUST have a recorded name tied to them. To find this click on the Voicemail tab

	~~Click on a user you want to be available as an option in the Dial by Name Directory. Make sure the following two checkboxes are checked in the users profile:~~


	~~Lastly, every user '''MUST''' have a recorded name tied to them. To find this click on the '''Voicemail''' tab~~

Pcaveness at 20:53, 27 June 2023

2023-06-27T20:53:45Z

← Older revision		Revision as of 15:53, 27 June 2023
Line 1:		Line 1:
	This page is part of the [[NOVA Manager Portal]] section.		This page is part of the [[NOVA Manager Portal]] section.

	~~{{#multimediaitem:YouTube\|DWef69ItVrU\|YouTube test}}~~

	Instead of listing out your employees, you can have a dial by name directory. This will allow the caller to enter the first 3 digits of the first name of the person they wish to reach.		Instead of listing out your employees, you can have a dial by name directory. This will allow the caller to enter the first 3 digits of the first name of the person they wish to reach.

Pcaveness at 20:44, 27 June 2023

2023-06-27T20:44:21Z

← Older revision		Revision as of 15:44, 27 June 2023
Line 1:		Line 1:
	This page is part of the [[NOVA Manager Portal]] section.		This page is part of the [[NOVA Manager Portal]] section.

			{{#multimediaitem:YouTube\|DWef69ItVrU\|YouTube test}}

	Instead of listing out your employees, you can have a dial by name directory. This will allow the caller to enter the first 3 digits of the first name of the person they wish to reach.		Instead of listing out your employees, you can have a dial by name directory. This will allow the caller to enter the first 3 digits of the first name of the person they wish to reach.

Pcaveness at 20:42, 27 June 2023

2023-06-27T20:42:48Z

← Older revision		Revision as of 15:42, 27 June 2023
Line 1:		Line 1:
	This page is part of the [[NOVA Manager Portal]] section.		This page is part of the [[NOVA Manager Portal]] section.


			Instead of listing out your employees, you can have a dial by name directory. This will allow the caller to enter the first 3 digits of the first name of the person they wish to reach.

			== Nova Portal ==
			Log in to nova.vestednetworks.com and navigate to the tab labeled Auto Attendants.<blockquote>[[File:Nova Portal Auto Attendant.png\|frameless\|829x829px]]</blockquote>

			== Auto Attendants ==
			If you do not have an Auto Attendant already, create a new one by clicking "'''Add Attendant"''' in the top right.

			=== Add Attendant ===
			<blockquote>[[File:Manager-Guide Dial-By-Name1.png\|frameless]]</blockquote>

			==== Add an Auto Attendant ====
			You will be greeted with the below screen.

			Enter a new extension number, give it a name, then set the time frame to default.<blockquote>[[File:Manager-Guide Dial-By-Name2.png\|frameless\|620x620px]]

			'''Note: Extension must be unused within your domain (new).'''</blockquote>

			===== Directory =====
			Once the AA is created, you need to assign the option of a '''Dial by Name Directory''' to whatever number you want the caller to press. In this example we are using option 2 from the '''Dial Pad Menu'''.<blockquote>[[File:Manager-Guide Dial-By-Name3.png\|frameless\|925x925px]]</blockquote>

			==== Save ====
			Once you have the option selected, press the '''Save''' icon<blockquote>[[File:Save.png\|frameless]]
			</blockquote>


			Now you need to make sure your users are setup to be dialed from the Dial by Name directory option. Click on the '''Users''' tab


			Click on a user you want to be available as an option in the Dial by Name Directory. Make sure the following two checkboxes are checked in the users profile:


			Lastly, every user '''MUST''' have a recorded name tied to them. To find this click on the '''Voicemail''' tab


			Scroll down to the '''Greetings''' section and find the option for '''Recorded Name'''

			Once there, you can listen to the current name by clicking the , download the name by clicking and modify the name by clicking the . When recording a new name, you have 3 options to choose from

			* Text to Speech: This will allow you to choose an automated voice and then type what the users name is
			* Upload: This will allow you to upload an MP3 or WAV file to use for the recorded name
			* Record: This will allow you to use the system to record a new name. In the '''Call Me At''' box, you can enter a cellphone number or an extension number. Then you click '''call''' to have the system call that device to record the name

			Once all of this is setup, test it!


			'''If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket'''

Pcaveness: Created page with "This page is part of the NOVA Manager Portal section."

2023-05-09T19:48:28Z

Created page with "This page is part of the NOVA Manager Portal section."

New page

This page is part of the [[NOVA Manager Portal]] section.