ERyter at 19:40, 29 June 2026

2026-06-29T19:40:08Z

← Older revision		Revision as of 14:40, 29 June 2026
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	= Filters =		= Filters =
	The left button, labeled "Filters" allows you to modify your search perimeters.<blockquote>[[File:~~CH.3~~.png\|frameless\|~~447x447px~~]]</blockquote>'''Date Range: "From" and "To"'''
			The left button, labeled "Filters" allows you to modify your search perimeters.<blockquote>
			[[File:CallHistoryFilters.png\|frameless\|484x484px]]</blockquote>'''Date Range: "From" and "To"'''

	These fields control which dates are shown. By default, the system displays calls from the last 24 hours and the current calendar day.		These fields control which dates are shown. By default, the system displays calls from the last 24 hours and the current calendar day.

	Note: You can only search within a 90-day range at a time.		''Important Note: You can only search within a 90-day range at a time.''

	For example:		For example:
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	If you're searching for something far back, make sure your "To" date is within 90 days of your "From" date, or your results will be blank.		If you're searching for something far back, make sure your "To" date is within 90 days of your "From" date, or your results will be blank.

			You can also use one of the five preset date range options:

			* Today – Displays all calls from the current calendar day.
			* Yesterday – Displays all calls from yesterday and today.
			* 7 – Displays all calls from the last 7 days.
			* 30 – Displays all calls from the last 30 days.
			* 90 – Displays all calls from the last 90 days.

	'''User'''		'''User'''
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	Enter the number that was called from your Domain.		Enter the number that was called from your Domain.

	~~'''~~''Important Note:~~'''~~ If you're trying to search the same number as both the '''caller''' and the '''dialed number''' (e.g., to see all interactions with a specific number), you must filter by '''each separately'''. The system will not return results if both filters are set to the same number—since a number cannot call itself.''		''Important Note: If you're trying to search the same number as both the '''caller''' and the '''dialed number''' (e.g., to see all interactions with a specific number), you must filter by '''each separately'''. The system will not return results if both filters are set to the same number—since a number cannot call itself.''

			'''Sentiment and Closing Sentiment'''

			If Sentiments with Transcriptions is enabled for your domain, you can use these filters to search for calls based on their overall sentiment and closing sentiment. (''Note: This feature is not enabled by default. If you would like to use sentiment filtering, please contact our Support team to have Sentiments with Transcriptions enabled for your domain'')

	Once your parameters are set, click '''“Filter”''' to apply.		Once your parameters are set, click '''“Filter”''' to apply.

ERyter: Created Call History page

2025-09-29T17:26:41Z

Created Call History page

New page

= Call History =
The Call History section of NOVA allows you to access the call history of your Domain.

To navigate there, you'll click on the "Call History" tab at the top of the screen.<blockquote>[[File:CH.1.png|frameless|845x845px]]</blockquote>Underneath the red bar that has the name of the section you are currently in, you will see a list in a descending chronological order starting with the latest call to happen.<blockquote>[[File:CH.2.png|frameless|845x845px]]</blockquote>Here, you can see your Call History options: Filter, Block Numbers, Columns, Scheduled Exports, and Export.

= Filters =
The left button, labeled "Filters" allows you to modify your search perimeters.<blockquote>[[File:CH.3.png|frameless|447x447px]]</blockquote>'''Date Range: "From" and "To"'''

These fields control which dates are shown. By default, the system displays calls from the last 24 hours and the current calendar day.

Note: You can only search within a 90-day range at a time.

For example:

* January 1st to March 1st → Valid

* January 1st to April 15th → Exceeds 90 days and won’t load

If you're searching for something far back, make sure your "To" date is within 90 days of your "From" date, or your results will be blank.

'''User'''

Filter by a specific extension name or number.

'''Department and Site'''

Limit results to users in a specific Department or Site.

'''Caller Number'''

Enter the number of someone who called into your Domain.

'''Dialed Number'''

Enter the number that was called from your Domain.

'''''Important Note:''' If you're trying to search the same number as both the '''caller''' and the '''dialed number''' (e.g., to see all interactions with a specific number), you must filter by '''each separately'''. The system will not return results if both filters are set to the same number—since a number cannot call itself.''

Once your parameters are set, click '''“Filter”''' to apply.

= Blocked Numbers =
To prevent specific numbers from calling your Domain, you can '''add them to the Blocked Numbers list'''.

To block a number, add it twice:

* Once with the leading "1"

* Once without the leading "1"

This ensures that the system catches both dialing formats.<blockquote>[[File:CH.4.png|frameless]]</blockquote>

= Columns =
The '''"Columns"''' option allows you to customize what information appears in your call history list.

You can choose to display:

* '''From Name'''
* '''From'''
* '''To'''
* '''Dialed'''
* '''Date'''
* '''Duration'''
* '''QoS (Quality of Service)'''

Toggle these on or off depending on what data you want visible in your view or exports.<blockquote>[[File:CH.7.png|frameless|837x837px]]</blockquote>

= Scheduled Exports =
'''Scheduled Exports''' allow you to automatically receive recurring reports via email.
To create a new export:

# Click the red '''“New Export”''' button.
# Enter a '''name''' for your export.
# Set the '''frequency''':
#* Daily
#* Weekly
#* Monthly
#* Custom
# Enter the '''email address''' where the report should be sent.
# Click '''"Next"'''.

<blockquote>[[File:CH.5.png|frameless|510x510px]]</blockquote>In the '''Options''' tab:

* Filter by a specific user (leave blank to include all users)
* Choose to include '''inbound''', '''outbound''', or '''both''' call types
* Select the '''file format''' (CSV, etc.)

Click '''“Add”''' to finish.<blockquote>[[File:CH.6.png|frameless|537x537px]]</blockquote>

= Export =
The '''"Export"''' button allows you to download your currently filtered call history as a '''CSV file'''.

By default, it will export '''all calls from the last 24 hours''', unless you've applied additional filters.
If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.

Call History Page - Revision history

ERyter at 19:40, 29 June 2026

ERyter: Created Call History page