Basic Fax Troubleshooting Tips - Revision history

Pcaveness at 18:45, 9 May 2023

2023-05-09T18:45:49Z

← Older revision		Revision as of 13:45, 9 May 2023
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	<blockquote>[[File:NetworkFax-cisco-ports.png\|frameless\|537x537px]]		<blockquote>[[File:NetworkFax-cisco-ports.png\|frameless\|537x537px]]

	From right ~~to left~~: Power, the cable that is connected to your network for internet access , Network access for printing , the other two are for fax machines or possibly a credit card machine. The fax goes into port one, very important, and then to the fax machine.</blockquote>Here is a guide to the lights:		'''From left to right'''

			* Phone 1: Fax Machine
			* Phone 2: Credit Card Machine (if applicable)
			* Local Network Printer
			* Internet Network
			* Power</blockquote>Here is a guide to the lights:
	{\| class="wikitable"		{\| class="wikitable"
	\|Item		\|Item
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	<blockquote>[[File:NetworkFax-Grandstream-back.png\|frameless\|405x405px]]		<blockquote>[[File:NetworkFax-Grandstream-back.png\|frameless\|405x405px]]

	From left to right: power, first blue port is a network passthrough port for an external device, second blue port with the globe connects to the internet. Plug the fax machine into the phone one port.</blockquote>		From left to right: power, first blue port is a network passthrough port for an external device, second blue port with the globe connects to the internet.

			Plug the fax machine into the phone one port.</blockquote>

	== FAX ATA Troubleshooting ==		== FAX ATA Troubleshooting ==
	The first troubleshooting step with the fax ATAs is to try rebooting the ATA by unplugging the from the DC 12V port and waiting for about a minute. After a minute plug back in the ATA and power cycle your fax machine while you are waiting for that to reconnect. After all lights are back on turn on the fax machine and phone icon number should light up. Now try faxing again.		The first troubleshooting step with the fax ATAs is to try rebooting the ATA by unplugging the from the DC 12V port and waiting for about a minute.

			After a minute plug back in the ATA and power cycle your fax machine while you are waiting for that to reconnect. After all lights are back on turn on the fax machine and phone icon number should light up. Now try faxing again.

	On the fax machine make sure that:		On the fax machine make sure that:

Pcaveness at 18:39, 9 May 2023

2023-05-09T18:39:08Z

← Older revision		Revision as of 13:39, 9 May 2023
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	This page is part of the [[Network and QoS]] guides.		This page is part of the [[Network and QoS]] guides.


			= Fax Troubleshooting Tips =

			== '''Cisco ATA''' ==

			=== Hardware ===

			==== Top View ====
			<blockquote>[[File:NetworkFax1.png\|frameless\|389x389px]]

			Before starting, ensure that the '''power light''', '''world globe''', and '''phone''' icons are lit up.

			If there is something plugged into the second telephone port, then phone two will be lit. </blockquote>

			==== Rear View ====
			<blockquote>[[File:NetworkFax-cisco-ports.png\|frameless\|537x537px]]

			From right to left: Power, the cable that is connected to your network for internet access , Network access for printing , the other two are for fax machines or possibly a credit card machine. The fax goes into port one, very important, and then to the fax machine.</blockquote>Here is a guide to the lights:
			{\| class="wikitable"
			\|Item
			\|Description
			\|-
			\|Power LED
			\|'''Steady green:''' System booted up successfully and is ready for use.

			'''Slow flashing green:''' System is booting up.

			'''Fast flashing green three times, then repeats:''' System failed to boot up.

			'''Off:''' Power is off.
			\|-
			\|Network LED
			\|'''Flashing green:''' Data transmission or reception is in progress through the WAN port.

			'''Off:''' No link.
			\|-
			\|Phone 1 LED

			Phone 2 LED
			\|'''Steady green:''' On hook.

			'''Slow flashing green:''' Off hook.

			'''Fast flashing green three times, then repeats:''' The analog device failed to register.

			'''Off:''' The port is not configured.
			\|}

			== '''Grandstream HT-8xx''' ==

			=== Hardware ===

			==== Top View ====
			<blockquote>[[File:NetworkFax-Grandstream.png\|frameless\|507x507px]]

			Before starting, ensure that the '''power light''', '''phone''', '''world globe''', and '''network''' icons are lit up.

			If there is something plugged into the second telephone port, then phone two will be lit. </blockquote>

			==== Rear View ====
			<blockquote>[[File:NetworkFax-Grandstream-back.png\|frameless\|405x405px]]

			From left to right: power, first blue port is a network passthrough port for an external device, second blue port with the globe connects to the internet. Plug the fax machine into the phone one port.</blockquote>

			== FAX ATA Troubleshooting ==
			The first troubleshooting step with the fax ATAs is to try rebooting the ATA by unplugging the from the DC 12V port and waiting for about a minute. After a minute plug back in the ATA and power cycle your fax machine while you are waiting for that to reconnect. After all lights are back on turn on the fax machine and phone icon number should light up. Now try faxing again.

			On the fax machine make sure that:

			* ECM (Error Correction Mode) is turned off. Please consult your user’s manual.
			* Set the Baud rate to 9600 on the Cisco an 14,400 on the Grandstream, no higher.
			* Especially for Brother fax machines you will need to set it to basic/voip settings. If your fax machine has this setting, select it.
			* Turn off distinctive ring if equipped.

			You can also check another document called: Basic Fax Machine Settings for VoIP
			'''If you have any questions about this process, or if you need further assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.'''

Pcaveness: Created page with "This page is part of the Network and QoS guides."

2023-05-09T16:58:38Z

Created page with "This page is part of the Network and QoS guides."

New page

This page is part of the [[Network and QoS]] guides.