Vested Networks - Recent changes [en]

Vested Soft

ERyter — Wed, 13 May 2026 14:39:05 GMT

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	= Vested Soft Mobile App =		= Vested Soft Mobile App =
	[[Installing and Using Vested Soft]]		[[Installing and Using Vested Soft]]

			[[Texting with Vested Soft]]

	= Vested Soft Desktop App =		= Vested Soft Desktop App =

Texting with Vested Soft

ERyter — Wed, 13 May 2026 14:38:26 GMT

Created page with "Texting is a free feature available to all users. Before you begin, you'll need to complete the '''Texting Enrollment Form''' and contact our support team to activate texting on your account. Once texting has been enabled, follow the steps below to get started. ====== Log In ====== Open Vested Soft from your mobile device and sign in with your user credentials — these are the same as your web portal login. ====== Go to Messaging ====== After logging in, tap the..."

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Texting is a free feature available to all users. Before you begin, you'll need to complete the '''[[Texting Enrollment Form]]''' and contact our support team to activate texting on your account.

Once texting has been enabled, follow the steps below to get started.

====== Log In ======
Open Vested Soft from your mobile device and sign in with your user credentials — these are the same as your web portal login.

====== Go to Messaging ======
After logging in, tap the '''chat bubble icon''' in the middle of the navigation bar to open the Messaging page.<blockquote>[[File:Texting 1.2.png|frameless|610x610px]]</blockquote>

====== Create a New Message ======
Tap the '''pencil icon''' to compose a new message.<blockquote>[[File:Texting 2.2.png|frameless|610x610px]]</blockquote>

====== Find a Recipient ======

* To message a colleague internally, enter their '''extension number/name'''.
* To send an SMS to an outside contact, type in their '''phone number'''.

<blockquote>[[File:Texting 3.2.png|frameless|573x573px]]</blockquote>

====== Add the Recipient ======
Select the destination from the dropdown.<blockquote>[[File:Texting 4.2.png|frameless]]</blockquote>

====== Send Your Message ======
Type your message and tap the '''SEND''' button.<blockquote>[[File:Texting 5.2.png|frameless]]</blockquote>

====== Send a Photo or File (MMS) ======
To attach an image, tap the '''paperclip icon''' and select the file you'd like to send.<blockquote>[[File:Texting 6.2.png|frameless]]</blockquote>

<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.</code>

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NOVA User Portal

ERyter — Tue, 12 May 2026 15:47:45 GMT

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	[[How to Set Up a Temporary Forward / Time Frame for a Basic User]]		[[How to Set Up a Temporary Forward / Time Frame for a Basic User]]

			[[How to Update Phone Buttons, BLF Keys and Speed Dials]]

	== Messaging & Faxing ==		== Messaging & Faxing ==

How to Update Phone Buttons, BLF Keys and Speed Dials

ERyter — Tue, 12 May 2026 15:43:22 GMT

Created page with "= Updating Your Desk Phone Buttons = Once you’re signed into the [https://nova.vestednetworks.com/ portal], click the '''Phones''' tab at the top of the screen. You’ll see a list of desk phones assigned to your extension/user. Locate your phone model in the list: * A '''green checkmark''' means the phone is online and registered properly. * A '''red X''' means the phone is currently offline or not registered. To edit your phone’s buttons, click the '''cog wheel..."

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= Updating Your Desk Phone Buttons =
Once you’re signed into the [https://nova.vestednetworks.com/ portal], click the '''Phones''' tab at the top of the screen.

You’ll see a list of desk phones assigned to your extension/user.

Locate your phone model in the list:

* A '''green checkmark''' means the phone is online and registered properly.
* A '''red X''' means the phone is currently offline or not registered.

To edit your phone’s buttons, click the '''cog wheel icon''' on the far right side of the device.

A pop-up window will appear asking:

'''<code>“Edit button configuration for this phone”</code>'''

Click the red '''Yes''' button to continue.<blockquote>[[File:Blf 1.png|frameless|809x809px]]</blockquote>

= Understanding Your Phone Layout =
The phone diagram shown on the screen will vary depending on your phone model.

Most phones will already have:

* '''Lines 1 and 2''' assigned to your extension

These are required default lines and should '''not''' be removed.

In most cases:

* '''Buttons 3 and 4''' are reserved for '''Call Parks'''

These buttons are usually configured by your system administrator and generally should not be changed.<blockquote>[[File:Blf 2.2.png|frameless|810x810px]]</blockquote>

= What Are Call Parks? =
A Call Park allows you to place a caller into a shared holding area with hold music so you can continue working without remaining connected to the call.

Unlike putting someone on hold:

* The call becomes available for anyone else to retrieve
* Other users can pick up the parked call by:
** Dialing the park extension
** Pressing the corresponding phone button

You can tell when a parked call is active because the button indicator changes:

* '''Green''' = Available
* '''Red''' = Someone is parked there

Because Call Parks are system-wide features, basic users cannot edit or change them.

= Dynamic vs Static Buttons =
Most phones are configured using '''Dynamic Buttons'''.

Dynamic buttons automatically update when:

* User names change
* Extensions are updated
* Contact information changes

The portal will show which directory your phone buttons are pulling from.

For example:

* '''All Contacts'''
* A department directory
* A site/location directory

You can change which directory your phone uses if needed.<blockquote>[[File:Blf 3.2.png|frameless|810x810px]]</blockquote>

= Changing a Button =
To clear and reassign a button:

# Click the '''three dots''' next to the button
# Select '''Clear Button'''

<blockquote>[[File:Blf 4.2.png|frameless|810x810px]]</blockquote>Then:

# Open the drop-down menu
# Select '''User (BLF)''' or your system’s equivalent user-monitoring option
# Enter the user’s name or extension number

Optional:

* Add a custom label if desired Note: Custom labels will not update automatically if the user’s name or extension changes later.

<blockquote>[[File:Blf 5.2.png|frameless|810x810px]]</blockquote>

= Adding a Speed Dial =
To create a speed dial:

# Open the button type drop-down menu
# Select '''Speed Dial'''
# Enter the phone number
# Add a custom label for the button name

<blockquote>[[File:Blf 6.2.png|frameless|810x810px]]</blockquote>

= Queue Login / Logout Buttons =
If your organization uses call queues, you can add:

* '''Queue Login'''
* '''Queue Logout'''

These buttons automatically sign you in or out of all queues assigned to your extension/user.<blockquote>[[File:Blf 7.2.png|frameless|810x810px]]</blockquote>

= Rearranging Buttons =
You can move buttons around by:

# Clicking and holding the button number
# Dragging it to a new location

<blockquote>[[File:Blf 8.2.png|frameless|810x810px]]</blockquote>

= Saving Your Changes =
Once you’re finished making changes:

* Click the blue '''Save''' button at the bottom of the screen

To apply the changes immediately:

# Click the arrow next to '''Save'''
# Select '''Save and Resync'''

This will send the updated configuration to your phone the next time it becomes idle.

Important: Resyncing will not disconnect an active call. Your phone will wait until you are no longer on a call before applying the update.<blockquote>[[File:Blf 9.2.png|frameless|810x810px]]</blockquote>

<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.</code>

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NOVA User Portal

ERyter — Tue, 28 Apr 2026 14:42:35 GMT

added How to Set Up a Temporary Forward / Time Frame for a Basic User link

← Older revision		Revision as of 09:42, 28 April 2026
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	[[Setting Your Emergency Address]]		[[Setting Your Emergency Address]]

			[[How to Set Up a Temporary Forward / Time Frame for a Basic User]]

	== Messaging & Faxing ==		== Messaging & Faxing ==

How to Set Up a Temporary Forward / Time Frame for a Basic User

ERyter — Tue, 28 Apr 2026 14:41:57 GMT

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	= Create a New Time Frame =		= Create a New Time Frame =

	# Click '''Add Time Frame'''.<blockquote>[[File:Basic User Temp TF 1.png\|frameless\|~~794x794px~~]]</blockquote>		# Click '''Add Time Frame'''.<blockquote>[[File:Basic User Temp TF 1.2.2.png\|frameless\|796x796px]]</blockquote>
	# Enter a name using your extension and purpose for easy organization (e.g., '''103 – Vacation''').		# Enter a name using your extension and purpose for easy organization (e.g., '''103 – Vacation''').
	# In the '''When''' field, select '''Custom'''.		# In the '''When''' field, select '''Custom'''.

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ERyter deleted page File:Basic User Temp TF 1.png content was: "Basic User Temp TF 1", and the only contributor was "ERyter" (talk)

How to Set Up a Temporary Forward / Time Frame for a Basic User

ERyter — Tue, 28 Apr 2026 14:35:38 GMT

Created page with "= Access the Portal = # Sign in to the user [https://nova.vestednetworks.com/ portal]. # Navigate to the '''Time Frames''' section. = Create a New Time Frame = # Click '''Add Time Frame'''.<blockquote>frameless|794x794px</blockquote> # Enter a name using your extension and purpose for easy organization (e.g., '''103 – Vacation'''). # In the '''When''' field, select '''Custom'''. #* This allows you to combine different types of sched..."

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= Access the Portal =

# Sign in to the user [https://nova.vestednetworks.com/ portal].
# Navigate to the '''Time Frames''' section.

= Create a New Time Frame =

# Click '''Add Time Frame'''.<blockquote>[[File:Basic User Temp TF 1.png|frameless|794x794px]]</blockquote>
# Enter a name using your extension and purpose for easy organization (e.g., '''103 – Vacation''').
# In the '''When''' field, select '''Custom'''.
#* This allows you to combine different types of schedules (days, dates, holidays).
# Click '''Save'''.<blockquote>[[File:Basic User Temp TF 2.png|frameless|790x790px]]</blockquote>

The system will automatically open your newly created time frame.

= Add Date(s) and Time(s) =

# Click the '''Add''' button in the top-right corner.
# Choose the appropriate option:
#* '''Days of the Week''' (for recurring schedules)
#* '''Specific Dates''' (for one-time events like vacations)
#* '''Holidays''' (for recurring calendar holidays)

'''Example: Setting a Vacation'''

* Select '''Specific Dates'''.<blockquote>[[File:Basic User Temp TF 3.png|frameless|781x781px]]</blockquote>

* Choose your '''start date''' (e.g., 05/04/2026).
* Default time is 12:00 AM (to cover the full day)
* Choose your '''end date''' (e.g., 05/10/2026).
* Default time is 11:59 PM (to cover the full day)<blockquote>[[File:Basic User Temp TF 4.png|frameless|787x787px]]</blockquote>

* Click the '''+ (plus)''' icon to add the date range.<blockquote>[[File:Basic User Temp TF 5.png|frameless|792x792px]]</blockquote>
* ''Adjust times if needed'' before clicking the red '''Save''' button to save your range.<blockquote>[[File:Basic User Temp TF 6.png|frameless|794x794px]]</blockquote>

You’ll now see the scheduled dates within your time frame. You can edit, delete, or add more as needed.<blockquote>[[File:Basic User Temp TF 7.png|frameless|777x777px]]</blockquote>You can also click the '''Time Frames''' tab at the top of the screen to confirm it has been successfully created.<blockquote>[[File:Basic User Temp TF 8.png|frameless|771x771px]]</blockquote>

= Assign the Time Frame to Your User =

# Navigate to your user settings.
# Click '''Add Rule''' (top-right corner).<blockquote>[[File:Basic User Temp TF 9.png|frameless|790x790px]]</blockquote>
# Select your newly created time frame from the dropdown.<blockquote>[[File:Basic User Temp TF 13.png|frameless|790x790px]]</blockquote>
# Choose how calls should be handled during this time frame:

* '''Do Not Disturb''' (blocks calls), or
* '''Call Forwarding''' → Select '''Always'''
** Enter your extension
** Choose '''Voicemail'''<blockquote>[[File:Basic User Temp TF 10.png|frameless|790x790px]]</blockquote>
** Once you've set your rules, click the red '''Save''' button to apply the changes.

====== Answering Rule Priority Order ======

* Ensure your new time frame is listed '''above''' the '''Default''' time frame.
* The '''Default''' time frame cannot be removed and must remain at the bottom.
* Time frames are processed top-down, so higher ones take priority.

----

=== Final Notes ===

* Your time frame will only show as '''Active''' during the scheduled dates/times.
* If it shows '''Expired''', it simply means there are no upcoming dates—add new ones as needed.
* Voicemail greetings do '''not''' follow time frames and cannot be scheduled.

If you're unsure on how to update your voicemail, check out our guide [[How to Change your Voicemail Message|here]].

<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com</code>