Vested Networks - Recent changes [en]

Vested Soft

ERyter — Tue, 14 Jul 2026 20:36:00 GMT

← Older revision		Revision as of 15:36, 14 July 2026
Line 17:		Line 17:

	[[Transferring and Merging Calls in the Vested Soft Mobile App]]		[[Transferring and Merging Calls in the Vested Soft Mobile App]]

			[[How to Park and Retrieve Calls in the Vested Soft Mobile App]]

	= Vested Soft Desktop App =		= Vested Soft Desktop App =

How to Park and Retrieve Calls in the Vested Soft Mobile App

ERyter — Tue, 14 Jul 2026 20:35:44 GMT

Created page with "== Log In to the Mobile App == If you're having trouble logging in, please see our article here. == What Is Call Park? == '''Call Park''' allows you to place an active call into a shared parking slot so another user can retrieve and continue the conversation from their own desktop app or phone. This is useful when transferring calls between team members or when you need someone else to answer the call. == How to Park an A..."

New page

== Log In to the Mobile App ==
If you're having trouble logging in, please see our article [[Installing and Using Vested Soft#Logging In|here]].

== What Is Call Park? ==
'''Call Park''' allows you to place an active call into a shared parking slot so another user can retrieve and continue the conversation from their own desktop app or phone. This is useful when transferring calls between team members or when you need someone else to answer the call.

== How to Park an Active Call ==

# While on an active call, click the '''P (Park)''' icon at the bottom of the screen.<blockquote>[[File:Vsmobilepark1.png|frameless|469x469px]]</blockquote>
# Choose an ''empty'' parking slot.<blockquote>[[File:Vsmobilepark2.png|frameless|469x469px]]</blockquote>
# Click the '''P (Park)''' icon next to the caller's name or phone number to park your active call.<blockquote>[[File:Vsmobilepark3.png|frameless|469x469px]]</blockquote>
# You'll receive a confirmation message that says '''Call parked successfully (721)'''<blockquote>[[File:Vsmobilepark4.png|frameless|469x469px]]</blockquote>

You can also view all parked calls at any time by selecting the '''Parked''' tab from the left-hand menu.

== How to Retrieve a Parked Call ==

# Tap the '''Menu''' icon (☰) in the upper-left corner of the screen<blockquote>[[File:Vsmobilepark7.png|frameless|469x469px]]</blockquote>
# Click on '''Call Park'''.<blockquote>[[File:Vsmobilepark8.png|frameless|469x469px]]</blockquote>
# Click the green '''Phone''' icon to pick up the parked call.<blockquote>[[File:Vsmobilepark9.png|frameless|469x469px]]</blockquote>
# You'll receive a message that says '''Parked call retrieved'''.
# After retrieving the parked call, it will appear as an incoming call.<blockquote>[[File:Vsmobilepark10.png|frameless|469x469px]]</blockquote>
# Once answered, you'll be connected to the parked caller just like any other incoming call.

<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.</code>

File:Vsmobilepark10.png

ERyter — Tue, 14 Jul 2026 20:22:46 GMT

ERyter uploaded File:Vsmobilepark10.png

New page

vsmobilepark10

File:Vsmobilepark9.png

ERyter — Tue, 14 Jul 2026 20:21:10 GMT

ERyter uploaded File:Vsmobilepark9.png

New page

vsmobilepark9

File:Vsmobilepark8.png

ERyter — Tue, 14 Jul 2026 20:19:25 GMT

ERyter uploaded File:Vsmobilepark8.png

New page

vsmobilepark8

File:Vsmobilepark7.png

ERyter — Tue, 14 Jul 2026 20:17:27 GMT

ERyter uploaded File:Vsmobilepark7.png

New page

vsmobilepark7

File:Vsmobilepark4.png

ERyter — Tue, 14 Jul 2026 18:36:23 GMT

ERyter uploaded File:Vsmobilepark4.png

New page

vsmobilepark4

File:Vsmobilepark3.png

ERyter — Tue, 14 Jul 2026 18:34:53 GMT

ERyter uploaded File:Vsmobilepark3.png

New page

vsmobilepark3

File:Vsmobilepark2.png

ERyter — Tue, 14 Jul 2026 18:33:28 GMT

ERyter uploaded File:Vsmobilepark2.png

New page

vsmobilepark2

File:Vsmobilepark1.png

ERyter — Tue, 14 Jul 2026 18:32:04 GMT

ERyter uploaded File:Vsmobilepark1.png

New page

vsmobilepark1

Vested Soft

ERyter — Mon, 13 Jul 2026 21:39:39 GMT

← Older revision		Revision as of 16:39, 13 July 2026
Line 32:		Line 32:

	[[Vested Soft Desktop App Settings Overview]]		[[Vested Soft Desktop App Settings Overview]]

			[[How to Park and Retrieve Calls in the Vested Soft Desktop App]]

How to Park and Retrieve Calls in the Vested Soft Desktop App

ERyter — Mon, 13 Jul 2026 21:39:21 GMT

Created page with "== Log In to the Desktop App == If you're having trouble logging in, please see our article here. == What Is Call Park? == '''Call Park''' allows you to place an active call into a shared parking slot so another user can retrieve and continue the conversation from their own desktop app or phone. This is useful when transferring calls between team members or when you need someone else to answer the call. == How to Park an..."

New page

== Log In to the Desktop App ==
If you're having trouble logging in, please see our article [[Installing and Using Vested Soft#Logging In|here]].

== What Is Call Park? ==
'''Call Park''' allows you to place an active call into a shared parking slot so another user can retrieve and continue the conversation from their own desktop app or phone. This is useful when transferring calls between team members or when you need someone else to answer the call.

== How to Park an Active Call ==

# While on an active call, locate the available '''Call Park''' slots.
#* The parking slots are typically displayed to the right of your active call.
#* If you don't see them, click the '''Call Park''' tab in the left-hand navigation menu.
# Choose an ''empty'' parking slot.<blockquote>[[File:Vsdeskapppark1.png|frameless]]</blockquote>
# Click the '''P (Park)''' icon next to the caller's name or phone number.<blockquote>[[File:Vsdeskapppark2.png|frameless]]</blockquote>
# Once the call has been parked:
#* Your active call will end on your screen.
#* The caller will now appear as a '''Parked Call'''.<blockquote>[[File:Vsdeskapppark3.png|frameless]]</blockquote>

You can also view all parked calls at any time by selecting the '''Parked''' tab from the left-hand menu.

== How to Retrieve a Parked Call ==

# Open the '''Parked''' tab from the left-hand menu.
# Locate the parked call you want to answer.
# Click the '''green phone''' icon next to the parked call.<blockquote>[[File:Vsdeskapppark4.png|frameless]]</blockquote>
# A notification will appear in the upper-right corner of the desktop app confirming that the '''Parked call was retrieved'''.<blockquote>[[File:Vsdeskapppark5.png|frameless]]</blockquote>

== How to Answer a Retrieved Call ==
After retrieving the parked call, it will appear as an incoming call. You can answer it in one of two ways:

* '''Option 1:''' Click the '''Keypad''' tab in the left-hand menu, then click the '''green phone''' icon to answer.<blockquote>[[File:Vsdeskapppark6.png|frameless]]</blockquote>
* '''Option 2:''' Click the '''green phone''' icon directly from the incoming call notification that appears on your screen.<blockquote>[[File:Vsdeskapppark7.png|frameless]]</blockquote>

Once answered, you'll be connected to the parked caller just like any other incoming call.

<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.</code>

File:Vsdeskapppark7.png

ERyter — Mon, 13 Jul 2026 21:37:00 GMT

ERyter uploaded File:Vsdeskapppark7.png

New page

Vsdeskapppark7

File:Vsdeskapppark6.png

ERyter — Mon, 13 Jul 2026 21:36:46 GMT

ERyter uploaded File:Vsdeskapppark6.png

New page

Vsdeskapppark6

File:Vsdeskapppark5.png

ERyter — Mon, 13 Jul 2026 21:36:07 GMT

ERyter uploaded File:Vsdeskapppark5.png

New page

Vsdeskapppark5

File:Vsdeskapppark4.png

ERyter — Mon, 13 Jul 2026 21:35:33 GMT

ERyter uploaded File:Vsdeskapppark4.png

New page

Vsdeskapppark4

File:Vsdeskapppark3.png

ERyter — Mon, 13 Jul 2026 21:35:12 GMT

ERyter uploaded File:Vsdeskapppark3.png

New page

Vsdeskapppark3

File:Vsdeskapppark2.png

ERyter — Mon, 13 Jul 2026 21:34:45 GMT

ERyter uploaded File:Vsdeskapppark2.png

New page

Vsdeskapppark2

File:Vsdeskapppark1.png

ERyter — Mon, 13 Jul 2026 21:34:24 GMT

ERyter uploaded File:Vsdeskapppark1.png

New page

Vsdeskapppark1

Texting with Vested Soft

ERyter — Mon, 13 Jul 2026 14:43:42 GMT

← Older revision		Revision as of 09:43, 13 July 2026
Line 3:		Line 3:
	Once texting has been enabled, follow the steps below to get started.		Once texting has been enabled, follow the steps below to get started.

	~~====~~== Log In ======		== Log In to the Mobile App ==
	~~Open Vested Soft from your mobile device and sign in with your user credentials — these are the same as your web portal login.~~		If you're having trouble logging in, please see our article [[Installing and Using Vested Soft#Logging In\|here]].

			== Go to Messaging ==

	~~====== Go to Messaging ======~~
	After logging in, tap the '''chat bubble icon''' in the middle of the navigation bar to open the Messaging page.<blockquote>[[File:Texting 1.2.png\|frameless\|610x610px]]</blockquote>		After logging in, tap the '''chat bubble icon''' in the middle of the navigation bar to open the Messaging page.<blockquote>[[File:Texting 1.2.png\|frameless\|610x610px]]</blockquote>

	~~====~~== Create a New Message ==~~====~~		== Create a New Message ==

	Tap the '''pencil icon''' to compose a new message.<blockquote>[[File:Texting 2.2.png\|frameless\|610x610px]]</blockquote>		Tap the '''pencil icon''' to compose a new message.<blockquote>[[File:Texting 2.2.png\|frameless\|610x610px]]</blockquote>

	~~====~~== Find a Recipient ==~~====~~		== Find a Recipient ==

	* To message a colleague internally, enter their '''extension number/name'''.		* To message a colleague internally, enter their '''extension number/name'''.
	* To send an SMS to an outside contact, type in their '''phone number'''.		* To send an SMS to an outside contact, type in their '''phone number'''.
Line 19:		Line 20:
	<blockquote>[[File:Texting 3.2.png\|frameless\|573x573px]]</blockquote>		<blockquote>[[File:Texting 3.2.png\|frameless\|573x573px]]</blockquote>

	~~====~~== Add the Recipient ==~~====~~		== Add the Recipient ==

	Select the destination from the dropdown.<blockquote>[[File:Texting 4.2.png\|frameless]]</blockquote>		Select the destination from the dropdown.<blockquote>[[File:Texting 4.2.png\|frameless]]</blockquote>

	~~====~~== Send Your Message ==~~====~~		== Send Your Message ==

	Type your message and tap the '''SEND''' button.<blockquote>[[File:Texting 5.2.png\|frameless]]</blockquote>		Type your message and tap the '''SEND''' button.<blockquote>[[File:Texting 5.2.png\|frameless]]</blockquote>

	~~====~~== Send a Photo or File (MMS) ==~~====~~		== Send a Photo or File (MMS) ==

	To attach an image, tap the '''paperclip icon''' and select the file you'd like to send.<blockquote>[[File:Texting 6.2.png\|frameless]]</blockquote>		To attach an image, tap the '''paperclip icon''' and select the file you'd like to send.<blockquote>[[File:Texting 6.2.png\|frameless]]</blockquote>


	<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.</code>		<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.</code>

Transferring and Merging Calls in the Vested Soft Desktop App

ERyter — Fri, 10 Jul 2026 20:41:28 GMT

← Older revision		Revision as of 15:41, 10 July 2026
Line 1:		Line 1:
	= ~~Merging~~ Calls =		== Log In to the Desktop App ==
			If you're having trouble logging in, please see our article [[Installing and Using Vested Soft#Logging In\|here]].

			== How to Merge Calls into a Conference Call ==
	Use Merge when you want to combine separate calls into a conference call.		Use Merge when you want to combine separate calls into a conference call.

Transferring and Merging Calls in the Vested Soft Mobile App

ERyter — Fri, 10 Jul 2026 20:40:59 GMT

← Older revision		Revision as of 15:40, 10 July 2026
Line 2:		Line 2:
	If you're having trouble logging in, please see our article [[Installing and Using Vested Soft#Logging In\|here]].		If you're having trouble logging in, please see our article [[Installing and Using Vested Soft#Logging In\|here]].

	== ~~Merging~~ Call ==		== How to Merge Calls into a Conference Call ==
	Use Merge when you want to combine separate calls into a conference call.		Use Merge when you want to combine separate calls into a conference call.

Vested Soft

ERyter — Fri, 10 Jul 2026 20:39:18 GMT

← Older revision		Revision as of 15:39, 10 July 2026
Line 15:		Line 15:

	[[Vested Soft Mobile App Settings Overview]]		[[Vested Soft Mobile App Settings Overview]]

			[[Transferring and Merging Calls in the Vested Soft Mobile App]]

	= Vested Soft Desktop App =		= Vested Soft Desktop App =

Transferring and Merging Calls in the Vested Soft Mobile App

ERyter — Fri, 10 Jul 2026 20:39:01 GMT

Created page with "== Log In to the Mobile App == If you're having trouble logging in, please see our article here. == Merging Call == Use Merge when you want to combine separate calls into a conference call. # While you're on a call with the first participant, click '''Add Call''' (the '''+''' icon) in the bottom-right corner of the screen.<blockquote>frameless|469x469px</blockquote> # Your current call will..."

New page

== Log In to the Mobile App ==
If you're having trouble logging in, please see our article [[Installing and Using Vested Soft#Logging In|here]].

== Merging Call ==
Use Merge when you want to combine separate calls into a conference call.

# While you're on a call with the first participant, click '''Add Call''' (the '''+''' icon) in the bottom-right corner of the screen.<blockquote>[[File:Imagevscallmobile.png|frameless|469x469px]]</blockquote>
# Your current call will automatically be placed on hold.<blockquote>[[File:Imagevscallmobile1.png|frameless|469x469px]]</blockquote>
# Enter the phone number or extension of the person you'd like to add, then click the green '''Add Call''' button at the bottom of the screen.<blockquote>[[File:Imagevscallmobile2.png|frameless|469x469px]]</blockquote>
# After the second participant answers, click '''Merge''' in the bottom-right corner of the screen to combine both calls.<blockquote>[[File:Imagevscallmobile3.png|frameless|469x469px]]</blockquote>
# Once merged, all participants will be connected in a conference call.<blockquote>[[File:Screenshot 20260710-143351.png|frameless|469x469px]]</blockquote>

=== Ending a Conference Call ===
You have two options for ending a conference call:

* '''Disconnect an individual participant:''' Click the red '''Hang Up''' icon next to that participant's name.
* '''End the conference call for everyone:''' Click the red '''End Call''' button at the bottom of the screen.

== How to Blind Transfer a Call ==
A '''blind transfer''' (also called a '''cold transfer''') sends the caller directly to another phone number or extension without speaking to the recipient first. Once the transfer is complete, you are disconnected from the call.

# While you're on a call, click the '''Transfer''' button in the bottom-left corner of the screen.<blockquote>[[File:Imagevsmobiletransfer.png|frameless|469x469px]]</blockquote>
# Select '''Blind Transfer'''.<blockquote>[[File:Imagevsmobiletransfer1.png|frameless|469x469px]]</blockquote>
# The caller will automatically be placed on hold. Enter the phone number or extension you want to transfer the call to, then click the green '''Transfer''' button (arrow icon) at the bottom of the screen.<blockquote>[[File:Imagevsmobiletransfer3.png|frameless|469x469px]]</blockquote>
# A confirmation message will appear, such as '''"Transferred to 103"''' (or the phone number/extension you entered), indicating that the transfer was successful.<blockquote>[[File:Imagevsmobiletransfer4.png|frameless|469x469px]]</blockquote>

== How to Complete an Attended Transfer ==
An '''attended transfer''' (also called a '''warm transfer''') allows you to speak with the recipient before transferring the original caller to them.

# While you're on a call, click the '''Transfer''' button in the bottom-left corner of the screen.<blockquote>[[File:Imagevsmobiletransfer.png|frameless|469x469px]]</blockquote>
# Select '''Attended Transfer'''.<blockquote>[[File:Imagemobiletransfer.png|frameless|469x469px]]</blockquote>
# The caller will automatically be placed on hold. Enter the phone number or extension you want to transfer the call to, then click the green '''Call''' button (arrows icon) at the bottom of the screen.<blockquote>[[File:Screenshot 20260710-150829.png|frameless|469x469px]]</blockquote>
# Once the second party answers, you can speak with them before completing the transfer. When you're ready to transfer the caller, click the '''Transfer''' button in the bottom-left corner of the screen.<blockquote>[[File:Imagemobiletransfer3.png|frameless|469x469px]]</blockquote>
# A confirmation message will appear stating, '''"Call has been transferred successfully."''', indicating that the transfer is complete.<blockquote>[[File:Imagemobiletransfer4.png|frameless|469x469px]]</blockquote>

<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.</code>

File:Screenshot 20260710-150829.png

ERyter — Fri, 10 Jul 2026 20:38:32 GMT

ERyter uploaded File:Screenshot 20260710-150829.png

New page

Screenshot 20260710-150829

File:Imagemobiletransfer4.png

ERyter — Fri, 10 Jul 2026 20:32:58 GMT

ERyter uploaded File:Imagemobiletransfer4.png

New page

Imagemobiletransfer4

File:Imagemobiletransfer3.png

ERyter — Fri, 10 Jul 2026 20:31:49 GMT

ERyter uploaded File:Imagemobiletransfer3.png

New page

Imagemobiletransfer3

File:Imagemobiletransfer1.png

ERyter — Fri, 10 Jul 2026 20:30:48 GMT

ERyter uploaded File:Imagemobiletransfer1.png

New page

Imagemobiletransfer1

File:Imagemobiletransfer.png

ERyter — Fri, 10 Jul 2026 20:29:19 GMT

ERyter uploaded File:Imagemobiletransfer.png

New page

Imagemobiletransfer

File:Imagevsmobiletransfer4.png

ERyter — Fri, 10 Jul 2026 20:21:57 GMT

ERyter uploaded File:Imagevsmobiletransfer4.png

New page

Imagevsmobiletransfer4

File:Imagevsmobiletransfer3.png

ERyter — Fri, 10 Jul 2026 20:20:27 GMT

ERyter uploaded File:Imagevsmobiletransfer3.png

New page

Imagevsmobiletransfer3

File:Imagevsmobiletransfer1.png

ERyter — Fri, 10 Jul 2026 20:18:17 GMT

ERyter uploaded File:Imagevsmobiletransfer1.png

New page

Imagevsmobiletransfer1

File:Imagevsmobiletransfer.png

ERyter — Fri, 10 Jul 2026 20:17:13 GMT

ERyter uploaded File:Imagevsmobiletransfer.png

New page

Imagevsmobiletransfer

File:Screenshot 20260710-143351.png

ERyter — Fri, 10 Jul 2026 20:03:06 GMT

ERyter uploaded File:Screenshot 20260710-143351.png

New page

Screenshot 20260710-143351

File:Imagevscallmobile3.png

ERyter — Fri, 10 Jul 2026 19:59:55 GMT

ERyter uploaded File:Imagevscallmobile3.png

New page

Imagevscallmobile3

File:Imagevscallmobile2.png

ERyter — Fri, 10 Jul 2026 19:57:06 GMT

ERyter uploaded File:Imagevscallmobile2.png

New page

Imagevscallmobile2

File:Imagevscallmobile1.png

ERyter — Fri, 10 Jul 2026 19:55:07 GMT

ERyter uploaded File:Imagevscallmobile1.png

New page

Imagevscallmobile1

File:Imagevscallmobile.png

ERyter — Fri, 10 Jul 2026 19:50:22 GMT

ERyter uploaded File:Imagevscallmobile.png

New page

Imagevscallmobile

Calling Features and Options on the Vested Soft Desktop App

ERyter — Thu, 09 Jul 2026 19:41:49 GMT

← Older revision		Revision as of 14:41, 9 July 2026
Line 10:		Line 10:
	* '''Call with This Phone''' – Places the call using the Desktop App.		* '''Call with This Phone''' – Places the call using the Desktop App.
	* '''101va - Android''' – Places the call using your Vested Soft Mobile App.		* '''101va - Android''' – Places the call using your Vested Soft Mobile App.
			* '''Call with Mobile Phone''' – The app first calls your mobile phone. After you answer, it automatically places the outbound call to the destination number you entered.
	* '''Choose Before Each Call''' – Displays these options every time you place a call.		* '''Choose Before Each Call''' – Displays these options every time you place a call.

	<blockquote>[[File:Imagevsdesktopappcalls1.png\|frameless\|300x300px]]</blockquote>If you no longer want to be prompted each time you place a call, select '''Don't Ask Again''' before choosing your preferred calling method. You can also select your preferred calling method before placing a call by tapping the '''three-dot''' menu to the left of the keypad field.<blockquote>[[File:Imagevsdesktopappcalls2.png\|frameless]]</blockquote>		<blockquote>[[File:Imagevsdesktopappcalls1.png\|frameless\|300x300px]]</blockquote>If you choose '''Call with Mobile Phone''', your recipient will '''not''' see your personal mobile phone number as the caller ID. Instead, your business caller ID will be displayed. This option can be useful if you're experiencing poor data or Wi-Fi connectivity. Otherwise, placing calls directly through the app is recommended for most situations.

			If you no longer want to be prompted each time you place a call, select '''Don't Ask Again''' before choosing your preferred calling method.

			You can also select your preferred calling method before placing a call by tapping the '''three-dot''' menu to the left of the keypad field.<blockquote>[[File:Imagevsdesktopappcalls2.png\|frameless]]</blockquote>

			== Setting Up Your Mobile Number ==
			To use the '''Call with Mobile Phone''' option, you must first add your mobile phone number to the app.
			To add your mobile phone number:

			# Click the drop-down of your name in the top-right corner of the screen and click '''Mobile Number'''<blockquote>[[File:Imagevsdesktopappcalling15.png\|frameless]]</blockquote>
			# Enter your mobile phone number.
			# Tab '''Submit''' to save your changes.<blockquote>[[File:Imagevsdesktopappcalling16.png\|frameless]]</blockquote>

	<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.</code>		<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.</code>

File:Imagevsdesktopappcalling16.png

ERyter — Thu, 09 Jul 2026 19:39:46 GMT

ERyter uploaded File:Imagevsdesktopappcalling16.png

New page

Imagevsdesktopappcalling16

File:Imagevsdesktopappcalling15.png

ERyter — Thu, 09 Jul 2026 19:38:15 GMT

ERyter uploaded File:Imagevsdesktopappcalling15.png

New page

Imagevsdesktopappcalling15

Vested Soft Mobile App Settings Overview

ERyter — Wed, 08 Jul 2026 18:49:59 GMT

@@ Line 3: / Line 3: @@
 == Accessing Settings ==
-To access the mobile app settings, tap the '''Menu''' icon (☰) in the upper-left corner of the screen.
+To access the mobile app settings, tap the '''Menu''' icon (☰) in the upper-left corner of the screen.<blockquote>[[File:Imagevsmobileappsettings.png|frameless|469x469px]]</blockquote>Then tap '''Settings'''.<blockquote>[[File:Imagevsmobileappsettings1.png|frameless|469x469px]]</blockquote>
 == Information ==
-'''Update Configuration''' – Forces the mobile application to synchronize and download the latest configuration from the server.
+'''Update Configuration''' – Forces the mobile application to synchronize and download the latest configuration from the server.<blockquote>[[File:Imagevsmobileappsettings2.png|frameless|433x433px]]</blockquote>'''App Language''' – Select the language used throughout the mobile application.<blockquote>[[File:Imagevsmobileappsettings3.png|frameless|428x428px]]</blockquote>'''Ringtone Selection''' – Choose the ringtone the mobile app will use for incoming calls.<blockquote>[[File:Imagevsmobileappsettings4.png|frameless|431x431px]]</blockquote>'''Theme''' – Switch between the '''Light''' and '''Dark''' application themes.<blockquote>[[File:Imagevsmobileappsettings6.png|frameless|431x431px]]</blockquote>'''Default Contact List''' – Select which contact list opens by default when viewing your contacts. By default, this is set to '''All Contacts'''.<blockquote>[[File:Imagevsmobileappsettings5.png|frameless|434x434px]]</blockquote>'''About Us''' – Opens your organization's '''About Us''' webpage.<blockquote>[[File:Imagevsmobileappsettings7.png|frameless|431x431px]]</blockquote>'''Privacy Policy''' – Opens your organization's '''Terms of Service''' and Privacy Policy webpage.<blockquote>[[File:Imagevsmobileappsettings8.png|frameless|430x430px]]</blockquote>'''Help''' – Opens your organization's Help webpage.<blockquote>[[File:Imagevsmobileappsettings9.png|frameless|433x433px]]</blockquote>
 == Advanced ==
@@ Line 50: / Line 14: @@
 * '''ICE Timeout''' – Adjusts how long the app waits for Interactive Connectivity Establishment (ICE) to negotiate a media connection during call setup.
-These settings should generally only be modified if instructed by your system administrator or support team.
+These settings should generally only be modified if instructed by your system administrator or support team.<blockquote>[[File:Imagevsmobileappsettings10.png|frameless|429x429px]]</blockquote>
 == Debugging ==
@@ Line 65: / Line 27: @@
 '''WebSocket Test''' – Runs a WebSocket connectivity test to verify that the mobile application can communicate with the service.
-'''Exit''' – Closes the mobile application.
+'''Exit''' – Closes the mobile application.<blockquote>[[File:Imagevsmobileappsettings11.png|frameless|433x433px]]</blockquote>
 <code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.</code>

Vested Soft Desktop App Settings Overview

Pcaveness — Wed, 08 Jul 2026 18:48:23 GMT

← Older revision		Revision as of 13:48, 8 July 2026
(One intermediate revision by the same user not shown)
Line 33:		Line 33:
	'''Time Format''' – Choose between '''12-hour''' or '''24-hour''' time formats for timestamps displayed throughout the application.		'''Time Format''' – Choose between '''12-hour''' or '''24-hour''' time formats for timestamps displayed throughout the application.

	'''Concurrent Call Limit''' – Select the maximum number of simultaneous calls you can handle within the desktop app.<blockquote>[[File:Imagevsdesktopappsettings.png\|frameless]]</blockquote>		'''Concurrent Call Limit''' – Select the maximum number of simultaneous calls you can handle within the desktop app.<blockquote>[[File:Imagevsdesktopappsettings.png\|frameless\|600x600px]]</blockquote>

	== Devices ==		== Devices ==
Line 59:		Line 59:

	=== <u>Headset Integration</u> ===		=== <u>Headset Integration</u> ===
	'''Headset''' – If your headset is supported, you can enable headset integration to use compatible features, such as answering or ending calls directly from the headset.<blockquote>[[File:Imagevsdesktopappsettings2.png\|frameless]]</blockquote>		'''Headset''' – If your headset is supported, you can enable headset integration to use compatible features, such as answering or ending calls directly from the headset.<blockquote>[[File:Imagevsdesktopappsettings2.png\|frameless\|600x600px]]</blockquote>

	== Language ==		== Language ==
	Select the language used throughout the desktop application.<blockquote>[[File:Imagevsdesktopappsettings3.png\|frameless]]</blockquote>		Select the language used throughout the desktop application.<blockquote>[[File:Imagevsdesktopappsettings3.png\|frameless\|600x600px]]</blockquote>

	== About Us ==		== About Us ==
	Opens our organization's '''About Us''' webpage.<blockquote>[[File:Imagevsdesktopappsettings4.png\|frameless]]</blockquote>		Opens our organization's '''About Us''' webpage.<blockquote>[[File:Imagevsdesktopappsettings4.png\|frameless\|600x600px]]</blockquote>

	== Privacy Policy ==		== Privacy Policy ==
	Opens our organization's '''Terms of Service''' and Privacy Policy webpage.<blockquote>[[File:Imagevsdesktopappsettings5.png\|frameless]]</blockquote>		Opens our organization's '''Terms of Service''' and Privacy Policy webpage.<blockquote>[[File:Imagevsdesktopappsettings5.png\|frameless\|600x600px]]</blockquote>

	== Send Logs to Support ==		== Send Logs to Support ==
	Use this option when requested by support or when reporting an issue.		Use this option when requested by support or when reporting an issue.

	You can provide a description of the problem you're experiencing. The desktop app will send diagnostic logs from your device to the support and development teams to assist with troubleshooting.<blockquote>[[File:Imagevsdesktopappsettings6.png\|frameless\|~~500x500px~~]]</blockquote>		You can provide a description of the problem you're experiencing. The desktop app will send diagnostic logs from your device to the support and development teams to assist with troubleshooting.<blockquote>[[File:Imagevsdesktopappsettings6.png\|frameless\|735x735px]]</blockquote>

	== Update Configurations ==		== Update Configurations ==
	Forces the desktop application to synchronize and download the latest configuration from the server.<blockquote>[[File:Imagevsdesktopappsettings7.png\|frameless]]</blockquote>		Forces the desktop application to synchronize and download the latest configuration from the server.<blockquote>[[File:Imagevsdesktopappsettings7.png\|frameless\|600x600px]]</blockquote>

	== Test Connection ==		== Test Connection ==
	Runs a connection test to evaluate your current network quality and displays additional connection and system information.<blockquote>[[File:Imagevsdesktopappsettings8.png\|frameless\|~~600x600px~~]]</blockquote>		Runs a connection test to evaluate your current network quality and displays additional connection and system information.<blockquote>[[File:Imagevsdesktopappsettings8.png\|frameless\|838x838px]]</blockquote>

	== Debugging Logs ==		== Debugging Logs ==
	'''Call Statistics –''' When enabled, call diagnostic data is collected, allowing you to download or clear captured logs if needed for troubleshooting.		'''Call Statistics –''' When enabled, call diagnostic data is collected, allowing you to download or clear captured logs if needed for troubleshooting.

	This section also includes '''WebSocket''' and '''API''' connectivity tests to help verify that the desktop app can communicate with the service.<blockquote>[[File:Imagevsdesktopappsettings9.png\|frameless\|~~400x400px~~]]</blockquote>		This section also includes '''WebSocket''' and '''API''' connectivity tests to help verify that the desktop app can communicate with the service.<blockquote>[[File:Imagevsdesktopappsettings9.png\|frameless\|600x600px]]</blockquote>

	== Exit ==		== Exit ==

Vested Soft

ERyter — Wed, 08 Jul 2026 17:20:30 GMT

← Older revision		Revision as of 12:20, 8 July 2026
Line 13:		Line 13:

	[[Calling Features and Options on the Vested Soft Mobile App]]		[[Calling Features and Options on the Vested Soft Mobile App]]

			[[Vested Soft Mobile App Settings Overview]]

	= Vested Soft Desktop App =		= Vested Soft Desktop App =

Vested Soft Mobile App Settings Overview

ERyter — Wed, 08 Jul 2026 17:20:18 GMT

Created page with "== Log In to the Mobile App == If you're having trouble logging in, please see our article here. == Accessing Settings == To access the mobile app settings, tap the '''Menu''' icon (☰) in the upper-left corner of the screen. frameless|469x469px Then tap '''Settings'''. frameless|469x469px == Information == '''Update Configuration''' – Forc..."

New page

== Log In to the Mobile App ==
If you're having trouble logging in, please see our article [[Installing and Using Vested Soft#Logging In|here]].

== Accessing Settings ==
To access the mobile app settings, tap the '''Menu''' icon (☰) in the upper-left corner of the screen.

[[File:Imagevsmobileappsettings.png|frameless|469x469px]]

Then tap '''Settings'''.

[[File:Imagevsmobileappsettings1.png|frameless|469x469px]]

== Information ==
'''Update Configuration''' – Forces the mobile application to synchronize and download the latest configuration from the server.

[[File:Imagevsmobileappsettings2.png|frameless|433x433px]]

'''App Language''' – Select the language used throughout the mobile application.

[[File:Imagevsmobileappsettings3.png|frameless|428x428px]]

'''Ringtone Selection''' – Choose the ringtone the mobile app will use for incoming calls.

[[File:Imagevsmobileappsettings4.png|frameless|431x431px]]

'''Theme''' – Switch between the '''Light''' and '''Dark''' application themes.

[[File:Imagevsmobileappsettings6.png|frameless|431x431px]]

'''Default Contact List''' – Select which contact list opens by default when viewing your contacts. By default, this is set to '''All Contacts'''.

[[File:Imagevsmobileappsettings5.png|frameless|434x434px]]

'''About Us''' – Opens your organization's '''About Us''' webpage.

[[File:Imagevsmobileappsettings7.png|frameless|431x431px]]

'''Privacy Policy''' – Opens your organization's '''Terms of Service''' and Privacy Policy webpage.

[[File:Imagevsmobileappsettings8.png|frameless|430x430px]]

'''Help''' – Opens your organization's Help webpage.

[[File:Imagevsmobileappsettings9.png|frameless|433x433px]]

== Advanced ==
'''Advanced Call Settings''' – Provides access to advanced connection settings, including:

* '''WSS Connection Timeout''' – Adjusts how long the app waits before timing out a secure WebSocket connection.
* '''ICE Timeout''' – Adjusts how long the app waits for Interactive Connectivity Establishment (ICE) to negotiate a media connection during call setup.

These settings should generally only be modified if instructed by your system administrator or support team.

[[File:Imagevsmobileappsettings10.png|frameless|429x429px]]

== Debugging ==
'''Enable Call Stats''' – When enabled, call diagnostic data is collected, allowing you to download or clear captured logs for troubleshooting purposes.

'''Clear Logs''' – Deletes all currently stored diagnostic logs from the mobile application.

'''Disable Logs''' – Enables or disables diagnostic log collection.

'''Email Logs''' – Opens your device's default email application with the current diagnostic logs attached, allowing you to send them to your support team.

'''WebSocket Test''' – Runs a WebSocket connectivity test to verify that the mobile application can communicate with the service.

'''Exit''' – Closes the mobile application.

[[File:Imagevsmobileappsettings11.png|frameless|433x433px]]

<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.</code>

Vested Soft Desktop App Settings Overview

ERyter — Wed, 08 Jul 2026 17:19:11 GMT

← Older revision		Revision as of 12:19, 8 July 2026
Line 88:		Line 88:
	== Exit ==		== Exit ==
	Closes the desktop application.		Closes the desktop application.


			<code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.</code>

File:Imagevsmobileappsettings11.png

ERyter — Wed, 08 Jul 2026 17:18:40 GMT

ERyter uploaded File:Imagevsmobileappsettings11.png

New page

Imagevsmobileappsettings11

File:Imagevsmobileappsettings10.png

ERyter — Wed, 08 Jul 2026 17:17:37 GMT

ERyter uploaded File:Imagevsmobileappsettings10.png

New page

Imagevsmobileappsettings10

File:Imagevsmobileappsettings9.png

ERyter — Wed, 08 Jul 2026 17:15:08 GMT

ERyter uploaded File:Imagevsmobileappsettings9.png

New page

Imagevsmobileappsettings9