Vested Networks - User contributions [en]

https://wiki.vestednetworks.com/api.php?action=feedcontributions&feedformat=atom&user=Pcaveness Vested Networks - User contributions [en] 2026-05-22T21:56:20Z User contributions MediaWiki 1.41.0 https://wiki.vestednetworks.com/index.php?title=3rd_Party_Firewall_Rules&diff=1396 3rd Party Firewall Rules 2026-03-05T19:21:54Z

<p>Pcaveness: </p> <hr /> <div>This page is part of the [[Network and QoS]] guides.<br /> <br /> = Networking =<br /> Step one would be, can you see our servers? You can check here: https://core1-dal.vestednetworks.com/webtest/webtest.php<br /> <br /> After you have confirmed that our servers are reachable via HTTPS/SSL ports, you will need to make sure some more VoIP specific ports are open on your network.<br /> <br /> == IP Addresses ==<br /> The easiest way is to allow any ports to and from the following IP addresses to pass through your firewall.<br /> <br /> If you cannot open all ports to the following addresses, you must open the ports listed below to the following IPs .<br /> <br /> === Allow ===<br /> <blockquote><br /> ==== Voice/Video Traffic ====<br /> <br /> * '''Primary Addresses:''' 216.58.152.240/28<br /> * '''Secondary Addresses:''' 74.63.180.0/28<br /> <br /> ==== Fax Traffic ====<br /> <br /> * '''ATA''': ataserver.ipfax.net & ataini.ipfax.net<br /> <br /> ==== DNS Routes ====<br /> * '''Primary Addresses:''' 8.8.8.8<br /> * '''Secondary Addresses:''' 1.1.1.1<br /> </blockquote><br /> <br /> == Voice/Video Ports ==<br /> If you cannot open all ports to an IP address, you may need to open specific ports through your firewall.<br /> <br /> The following ports must be allowed to pass through your firewall to ensure proper function of your phone systems.<br /> <br /> === Allow ===<br /> <blockquote><br /> ==== SIP (SIP Handshaking) ====<br /> <br /> * '''UDP/TLS/TCP, in/out:''' 5060, 5061, 5062<br /> <br /> ==== WebSockets (NOVA Web Softphone, Mobile App) ====<br /> <br /> * '''TCP, in/out:''' 9002<br /> <br /> ==== RTP (Streaming Audio and Video for calls) ====<br /> <br /> * '''UDP/TCP, in/out:''' 20000-34000<br /> </blockquote><br /> <br /> == Web Portal and Fax Ports ==<br /> The following ports must be allowed to pass through your firewall for users to connect to the web portal and to use faxing.<br /> <br /> === Allow ===<br /> <blockquote><br /> ==== HTTP ====<br /> <br /> * '''TCP, out:''' 80, 8080<br /> <br /> ==== HTTPS/SSL ====<br /> <br /> * '''TCP, out:''' 443, 8443<br /> <br /> </blockquote><br /> <br /> == Nova Integrator ==<br /> The following ports must be allowed to pass through your firewall for users to connect to the integrator.<br /> <br /> === Allow ===<br /> <blockquote><br /> ==== Node/Signaling Traffic ====<br /> <br /> * '''TCP, in/out:''' 8001<br /> <br /> </blockquote><br /> <br /> == Advanced Routing Options ==<br /> Not all firewalls, gateways, or modems will have these options visible. You may have to contact your ISP in order to make sure they have these options disabled on your incoming connection.<br /> <br /> === Allow ===<br /> <blockquote><br /> ==== Settings ====<br /> <br /> * (LAN) Ping<br /> </blockquote><br /> <br /> === Disable ===<br /> <blockquote><br /> ==== Settings ====<br /> <br /> * SIP-ALG<br /> * H.225<br /> </blockquote><br /> <br /> == Sonic Wall Specific Routing ==<br /> <br /> === Disable ===<br /> <blockquote><br /> ==== Settings ====<br /> <br /> * SIP Transformations<br /> </blockquote><br /> <br /> === Enable ===<br /> <blockquote><br /> ==== Settings ====<br /> <br /> * Consistent NAT<br /> * UDP Timeout to 120<br /> </blockquote><br /> <br /> == VoIP Bandwidth Requirements ==<br /> Our default compression uses 90kbps up & down for one single call.<br /> <br /> Example: 6 active calls is roughly 540kbps up & down reserved. This would be a normal use case for ~20 seats with an average use of 30%.</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Main_Page&diff=1395 Main Page 2026-03-05T19:20:52Z

<p>Pcaveness: </p> <hr /> <div><seo title="Vested Networks Support, Help Center" metakeywords="Vested Networks assistance, technical support, help" metadescription="Get help with your Vested Networks account, including tips on managing settings, troubleshooting issues, and maximizing your VoIP experience." google-site-verification="NrMf_B3MpLsxLrHwJh8_wCFaep2XcDbXHkMIVG845qM" /><br /> <big>Visit our [[Support Center]] for a full list of guides and "How to" articles!</big><br /> <br /> == Contact Info ==<br /> <br /> === Phone - ===<br /> Main Number: 972-924-6012<br /> <br /> Support Number: HELP (4357) or 972-924-6464<br /> <br /> === Email - ===<br /> Billing: [mailto:customerbilling@vestenetworks.com customerbilling@vestenetworks.com]<br /> <br /> Support email: [mailto:help@vestednetworks.com help@vestednetworks.com]<br /> <br /> [[File:Submit.png|link=Submit_a_Ticket|frameless|180x180px]]<br /> <br /> === Status Page - ===<br /> [https://vestednetworks.statuspage.io/ Vested Networks Status Page]<br /> <br /> === Call Center Hours - ===<br /> {| class="wikitable"<br /> !Day<br /> !Time<br /> |-<br /> |Sunday<br /> |*<br /> |-<br /> |Monday<br /> |8:00A - 5:00P *<br /> |-<br /> |Tuesday<br /> |8:00A - 5:00P *<br /> |-<br /> |Wednesday<br /> |8:00A - 5:00P *<br /> |-<br /> |Thursday<br /> |8:00A - 5:00P *<br /> |-<br /> |Friday<br /> |8:00A - 5:00P *<br /> |-<br /> |Saturday<br /> |*<br /> |}<br /> <br /> === Emergency On-Call Support ===<br /> After-hours, weekend, and holiday support is available but may have some restrictions.<br /> <br /> Please read our [[Emergency After Hours On-Call Policy]].<br /> <br /> __NOTOC__</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Transferring_and_Merging_Calls_in_the_Vested_Soft_Desktop_App&diff=1393 Transferring and Merging Calls in the Vested Soft Desktop App 2026-02-16T15:08:54Z

<p>Pcaveness: Pcaveness moved page Transferring and Merging Calls in the Desktop App to Transferring and Merging Calls in the Vested Soft Desktop App without leaving a redirect</p> <hr /> <div>= Merging Calls =<br /> Use Merge when you want to combine separate calls into a conference call.<br /> <br /> # While on a call with your first caller, add another call by entering the phone number or extension.<blockquote>[[File:Imagetransfervsdesk.png|frameless]]</blockquote><br /> # Click the green <code>'''Add Call (+)'''</code> icon. It will automatically place the original call on hold.<blockquote>[[File:Imagetransfervsdesk1.png|frameless]]</blockquote><br /> # Once both calls are connected, select both callers by checking the box to the left of each name.<blockquote>[[File:Imagetransfervsdesk2.png|frameless]]</blockquote><br /> # Click the <code>'''Merge'''</code> icon (hovering over it will display Merge).<blockquote>[[File:Imagetransfervsdesk3.png|frameless]]</blockquote><br /> # After merging, you will be in a '''Conference Call''' with both users. Click the dropdown next to '''Conference Call''' to view all participants.<blockquote>[[File:Imagetransfervsdesk4.png|frameless]]</blockquote><br /> <br /> === Confirm You’re Active in the Call ===<br /> You can confirm your call status by reviewing the '''<code>Mute</code>''' and '''<code>Hold</code>''' icons.<br /> <br /> === Mute Icon ===<br /> <br /> * '''White icon''' means you are '''<code>Unmuted</code> (Disabled)''' and can speak to participants.<br /> * '''Gray icon''' means you are '''<code>Muted</code> (Enabled)''' and participants cannot hear you.<br /> <br /> === Hold Icon ===<br /> <br /> * '''White icon''' means the call is '''Not on Hold (Disabled)'''. The icon displays '''<code>Pause</code>''', indicating the call is active.<br /> * '''Gray icon''' means the call is '''On Hold (Enabled)'''. The icon displays '''<code>Play</code>''', allowing you to click it to take the caller off hold.<blockquote>[[File:Imagetransfervsdesk5.png|frameless]]</blockquote><br /> <br /> === Ending a Call ===<br /> To disconnect participants:<br /> <br /> # Click the dropdown next to '''Conference Call''' to view all participants.<br /> # Click the red '''<code>Remove Participant</code>''' icon <blockquote>[[File:Imagetransfervsdesk6.png|frameless]]</blockquote><br /> # Click the '''<code>Hang Up</code>''' button to the right of each participant.<blockquote>[[File:Imagetransfervsdesk7.png|frameless]]</blockquote><br /> <br /> == Transferring a Call ==<br /> To transfer a call:<br /> <br /> # Select the person you’d like to transfer the call to by checking the box to the left of their name.<blockquote>[[File:Imagetransfervsdesk8.png|frameless]]</blockquote><br /> # Click the '''<code>Blind Transfer</code>''' icon (upward-pointing arrow, hovering over it will display '''Blind Transfer''').<blockquote>[[File:Imagetransfervsdesk9.png|frameless]]</blockquote><br /> # Once selected, the green call button at the bottom of the screen will change to '''<code>Transfer Call</code>''' icon. It will also automatically place the original caller on hold.<blockquote>[[File:Imagetransfervsdesk10.png|frameless]]</blockquote><br /> # Enter the phone number or extension.<br /> # Click the green '''<code>Transfer Call</code>''' button to complete the transfer.<br /> # Once completed, the call will be transferred and you will be disconnected.<blockquote>[[File:Imagetransfervsdesk11.png|frameless]]</blockquote><br /> <br /> <code>If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.</code></div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=O365_/_Microsoft_/_Azure_SSO_Setup&diff=1376 O365 / Microsoft / Azure SSO Setup 2026-02-04T19:15:35Z

<p>Pcaveness: </p> <hr /> <div><br /> This page is part of the [[Reseller Guides]] section.<br /> <br /> This page should only be used if you are a reseller partner and have your own landing portal.<blockquote>'''Vested Networks customers do not need to perform the steps below, SSO can be enabled by any of our support technicians if you call in.'''</blockquote><br /> <br /> =Azure Login=<br /> Login to https://portal.azure.com with your developer account<br /> <br /> === Azure Active Directory / Microsoft Entra ID ===<br /> Select Azure Active Directory service (now known as Microsoft Entra ID). If it is not visible on the dashboard, you can use the search function to find it.<br /> <br /> Select App registrations from the side pane.<br /> <br /> Register a New Application (if not previously performed) by clicking the "+new registration" button/link in the center pane.<br /> <br /> ==== Register an application ====<br /> The window should look similar to the below:<blockquote>[[File:SSO MS 1.png|frameless|541x541px]]</blockquote><br /> <br /> <br /> Select the previously created App registration by clicking the Display name.<br /> <br /> Copy the newly created 'Application (client) ID' from the data set in the center of the pane and retain for a future step.<br /> <br /> Select Authentication from the side pane.<br /> <br /> ==== Configure Platform ====<br /> Under Platform Configurations choose "+Add a platform."<br /> <br /> In the resulting Configure platform pane, select Web<blockquote>[[File:SSO MS 2.png|frameless|424x424px]]</blockquote><br /> <br /> ===== Configure Web =====<br /> In the resulting Configure Web pane, enter one of the required Redirect URLs, the Logout URL and select Implicit Grant for both Access tokens and ID tokens. When complete click Configure.<br /> <br /> Redirect URI:<br /> <br /> * <nowiki>https://nova.vestednetworks.com/portal/msal.php</nowiki><br /> <br /> Logout URL:<br /> <br /> * <nowiki>https://nova.vestednetworks.com/portal/login/logout</nowiki><br /> <br /> The window should look similar to the below (but I bet you spelled logout correctly):<blockquote>[[File:SSO MS 3.png|frameless|600x600px]]</blockquote><br /> <br /> ===== Add Redirects =====<br /> Add the remaining required Redirect URLs by using the Add URI link at the bottom of the Web platform box.<blockquote>[[File:SSO MS 4.png|frameless|610x610px]]</blockquote>ALL required Redirect URIs are below: <br /> <br /> * <nowiki>https://{subdomain}.{FQDN}.com/portal/msal.php</nowiki> (Added above)<br /> * <nowiki>https://{subdomain}.{FQDN}.com/analytics/</nowiki><br /> * <nowiki>https://{subdomain}.{FQDN}.com/video/</nowiki><br /> * <nowiki>https://{subdomain}.{FQDN}.com/webphone</nowiki> {no trailing slash)<br /> * <nowiki>https://{subdomain}.{FQDN}.com/</nowiki> ''({subdomain}.{FQDN} like nova.vestednetworks.com)''<br /> <br /> ===== Review and Save =====<br /> The Web platform box should look similar to below:<blockquote>[[File:SSO MS 5.png|frameless|633x633px]]</blockquote>Click "Save" at the top of the page. Your Office 365 SSO service will now be fully configured and enabled on Azure.<blockquote>[[File:SSO MS 6.png|frameless|716x716px]]</blockquote><br /> <br /> <br /> <br /> '''NOTE''': You should have "personal Microsoft accounts" listed in the "Supported account types" section. If missing, navigate to the Manifest and set the 'signInAudience' parameter to "AzureADandPersonalMicrosoftAccount"<br /> <br /> Once this has been enabled, Vested Networks will need to know the 'Application (client) ID' that was retained from above so that we can put it in our system and then we can enable the SSO on our end.<br /> '''If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP (4357) on your desk phone, calling (972) 924-6488, or emailing help@vestednetworks.com.'''</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Reseller_Guides&diff=1375 Reseller Guides 2026-02-04T19:14:45Z

<p>Pcaveness: </p> <hr /> <div>This page is part of the [[Support Center]] guides.<br /> <br /> == NOVA Overview ==<br /> [[NOVA Reseller Home Page]]<br /> <br /> [[NOVA Reseller Domains Page]]<br /> <br /> [[NOVA Reseller Call History Page]]<br /> <br /> [[NOVA Reseller Inventory Page]]<br /> <br /> [[NOVA Reseller SIP Trunk Page]]<br /> <br /> [[NOVA Fax Integration]]<br /> <br /> [[O365 / Microsoft / Azure SSO Setup]]<br /> <br /> == Emergency Calling ==<br /> [[Emergency Endpoints Overview]]<br /> <br /> [[Emergency Addresses Overview]]<br /> <br /> [[New Domains|Configuring Emergency Calling for New Installs]]</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=MediaWiki:Sidebar&diff=1374 MediaWiki:Sidebar 2026-02-04T19:13:56Z

<p>Pcaveness: </p> <hr /> <div><br /> * navigation<br /> ** Main Page|Main Page<br /> ** | <br /> ** | <br /> * Web Links<br /> ** http://vestednetworks.com|Vested Networks<br /> ** | <br /> * FAQ<br /> ** Quick Reference Guide|Quick Reference Guide<br /> ** https://wiki.vestednetworks.com/images/0/0b/New_Customers.mp4|Welcome Video<br /> ** Getting to Know Your Phone|About Your Phone<br /> ** General Questions|General Questions<br /> ** | <br /> * Basic Users<br /> ** NOVA User Portal|NOVA User Portal<br /> ** NOVA Web (Progressive Web App)|NOVA Web App (PWA)<br /> ** Vested Mobile|Vested Mobile<br /> ** Vested Soft|Vested Soft<br /> ** Help Videos|Help Videos<br /> ** | <br /> * Advanced Users<br /> ** NOVA Manager Portal|NOVA Manager Portal<br /> ** NOVA Teams|NOVA Teams<br /> ** NOVA MFA|NOVA MFA<br /> ** | <br /> * Admins and Resellers<br /> ** Network and QoS|Network and QoS<br /> ** Reseller Guides|Reseller Guides<br /> ** O365_/_Microsoft_/_Azure_SSO_Setup|Reseller SSO Guide<br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> * Wiki Tools<br /> ** Special:SpecialPages|SpecialPages<br /> ** MediaWiki:Sidebar|Edit Sidebar</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=MediaWiki:Sidebar&diff=1373 MediaWiki:Sidebar 2026-02-04T19:11:15Z

<p>Pcaveness: </p> <hr /> <div><br /> * navigation<br /> ** Main Page|Main Page<br /> ** | <br /> ** | <br /> * Web Links<br /> ** http://vestednetworks.com|Vested Networks<br /> ** | <br /> * FAQ<br /> ** Quick Reference Guide|Quick Reference Guide<br /> ** https://wiki.vestednetworks.com/images/0/0b/New_Customers.mp4|Welcome Video<br /> ** Getting to Know Your Phone|About Your Phone<br /> ** General Questions|General Questions<br /> ** | <br /> * Basic Users<br /> ** NOVA User Portal|NOVA User Portal<br /> ** NOVA Web (Progressive Web App)|NOVA Web App (PWA)<br /> ** Vested Mobile|Vested Mobile<br /> ** Vested Soft|Vested Soft<br /> ** Help Videos|Help Videos<br /> ** | <br /> * Advanced Users<br /> ** NOVA Manager Portal|NOVA Manager Portal<br /> ** NOVA Teams|NOVA Teams<br /> ** O365_/_Microsoft_/_Azure_SSO_Setup|NOVA SSO<br /> ** NOVA MFA|NOVA MFA<br /> ** | <br /> * Admins and Resellers<br /> ** Network and QoS|Network and QoS<br /> ** Reseller Guides|Reseller Guides<br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> * Wiki Tools<br /> ** Special:SpecialPages|SpecialPages<br /> ** MediaWiki:Sidebar|Edit Sidebar</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=MediaWiki:Sidebar&diff=1372 MediaWiki:Sidebar 2026-02-04T19:10:21Z

<p>Pcaveness: </p> <hr /> <div><br /> * navigation<br /> ** Main Page|Main Page<br /> ** | <br /> ** | <br /> * Web Links<br /> ** http://vestednetworks.com|Vested Networks<br /> ** | <br /> * FAQ<br /> ** Quick Reference Guide|Quick Reference Guide<br /> ** https://wiki.vestednetworks.com/images/0/0b/New_Customers.mp4|Welcome Video<br /> ** Getting to Know Your Phone|About Your Phone<br /> ** General Questions|General Questions<br /> ** | <br /> * Basic Users<br /> ** NOVA User Portal|NOVA User Portal<br /> ** NOVA Web (Progressive Web App)|NOVA Web App (PWA)<br /> ** Vested Mobile|Vested Mobile<br /> ** Vested Soft|Vested Soft<br /> ** Help Videos|Help Videos<br /> ** | <br /> * Advanced Users<br /> ** NOVA Manager Portal|NOVA Manager Portal<br /> ** NOVA Teams|NOVA Teams<br /> ** NOVA SSO|NOVA SSO<br /> ** NOVA MFA|NOVA MFA<br /> ** | <br /> * Admins and Resellers<br /> ** Network and QoS|Network and QoS<br /> ** Reseller Guides|Reseller Guides<br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> * Wiki Tools<br /> ** Special:SpecialPages|SpecialPages<br /> ** MediaWiki:Sidebar|Edit Sidebar</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=MediaWiki:Sidebar&diff=1365 MediaWiki:Sidebar 2026-02-03T14:34:09Z

<p>Pcaveness: </p> <hr /> <div><br /> * navigation<br /> ** Main Page|Main Page<br /> ** | <br /> ** | <br /> * Web Links<br /> ** http://vestednetworks.com|Vested Networks<br /> ** | <br /> * FAQ<br /> ** Quick Reference Guide|Quick Reference Guide<br /> ** https://wiki.vestednetworks.com/images/0/0b/New_Customers.mp4|Welcome Video<br /> ** Getting to Know Your Phone|About Your Phone<br /> ** General Questions|General Questions<br /> ** | <br /> * Basic Users<br /> ** NOVA User Portal|NOVA User Portal<br /> ** NOVA Web (Progressive Web App)|NOVA Web App (PWA)<br /> ** Vested Mobile|Vested Mobile<br /> ** Vested Soft|Vested Soft<br /> ** Help Videos|Help Videos<br /> ** | <br /> * Advanced Users<br /> ** NOVA Manager Portal|NOVA Manager Portal<br /> ** NOVA Teams|NOVA Teams<br /> ** NOVA SSO|NOVA SSO<br /> ** NOVA MFA|NOVA MFA<br /> ** | <br /> * Admins and Resellers<br /> ** Network and QoS|Network and QoS<br /> ** Reseller Guides|Reseller Guides<br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> * Wiki Tools<br /> ** Special:SpecialPages|SpecialPages<br /> ** MediaWiki:Sidebar|Edit Sidebar</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Main_Page&diff=1358 Main Page 2026-02-02T16:05:20Z

<p>Pcaveness: /* ❄️☃️ Click here to find out how to create a Holiday Message or Temp Forward ☃️❄️ */</p> <hr /> <div><seo title="Vested Networks Support, Help Center" metakeywords="Vested Networks assistance, technical support, help" metadescription="Get help with your Vested Networks account, including tips on managing settings, troubleshooting issues, and maximizing your VoIP experience." google-site-verification="NrMf_B3MpLsxLrHwJh8_wCFaep2XcDbXHkMIVG845qM" /><br /> <big>Visit our [[Support Center]] for a full list of guides and "How to" articles!</big><br /> <br /> == Winter Weather and Temporary forwarding ==<br /> <br /> === ❄️ [[Creating a Temp Forward/Holiday Message|Click here to find out how to create a Temporary Forward]] ❄️ ===<br /> <br /> == Contact Info ==<br /> <br /> === Phone - ===<br /> Main Number: 972-924-6012<br /> <br /> Support Number: HELP (4357) or 972-924-6464<br /> <br /> === Email - ===<br /> Billing: [mailto:customerbilling@vestenetworks.com customerbilling@vestenetworks.com]<br /> <br /> Support email: [mailto:help@vestednetworks.com help@vestednetworks.com]<br /> <br /> [[File:Submit.png|link=Submit_a_Ticket|frameless|180x180px]]<br /> <br /> === Status Page - ===<br /> [https://vestednetworks.statuspage.io/ Vested Networks Status Page]<br /> <br /> === Call Center Hours - ===<br /> {| class="wikitable"<br /> !Day<br /> !Time<br /> |-<br /> |Sunday<br /> |*<br /> |-<br /> |Monday<br /> |8:00A - 5:00P *<br /> |-<br /> |Tuesday<br /> |8:00A - 5:00P *<br /> |-<br /> |Wednesday<br /> |8:00A - 5:00P *<br /> |-<br /> |Thursday<br /> |8:00A - 5:00P *<br /> |-<br /> |Friday<br /> |8:00A - 5:00P *<br /> |-<br /> |Saturday<br /> |*<br /> |}<br /> <br /> === Emergency On-Call Support ===<br /> After-hours, weekend, and holiday support is available but may have some restrictions.<br /> <br /> Please read our [[Emergency After Hours On-Call Policy]].<br /> <br /> __NOTOC__</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Creating_a_Temp_Forward/Holiday_Message&diff=1350 Creating a Temp Forward/Holiday Message 2025-12-17T23:16:54Z

<p>Pcaveness: </p> <hr /> <div>This page is part of the [[NOVA Manager Portal]] section.<br /> == Video Walkthrough ==<br /> <div style="width:600px;"><br /> [[File:HolidayTF.mp4|600px]]<br /> <br/><br /> </div><br /> <br /> = Creating a Temp Forward/Holiday Message =<br /> '''This guide will help you configure your phone system for:'''<br /> <br /> - Holiday Closures<br /> <br /> - Unexpected Office Closures<br /> <br /> - Custom Messages for Customers<br /> <br /> '''We’ll walk you through:'''<br /> <br /> - Verifying your Routing User <br /> <br /> - Updating an Existing Holiday Auto Attendant<br /> <br /> - Creating a New Holiday Auto Attendant<br /> <br /> = Verifying the Routing User =<br /> Login to https://nova.vestednetworks.com <br /> <br /> Before making any changes, it’s important to confirm that you’re editing the correct Routing User. This ensures updates are made to the right Time Frames and Auto Attendants—specifically for calls to your company’s main phone number.<br /> <br /> Steps:<br /> <br /> # Go to your Domain’s Inventory, click on the "'''Inventory'''" tab at the top of the screen.<blockquote>[[File:TFAA.0.1.png|frameless|951x951px]]</blockquote><br /> # Click the "'''Filter'''" button in the top-left corner. <blockquote>[[File:Tfaa.0.2.2.png|frameless|951x951px]]</blockquote><br /> # Under Phone Numbers, enter your company's main number (the number your customer will be calling). Click the red "'''Filter'''" button.<blockquote>[[File:Tfaa.0.3.png|frameless|620x620px]]</blockquote><br /> # Look under Destination - this is the '''Routing User''' that handles your main number. Take note of this user, you'll reference it when updating your '''Time Frame (TF)''' and '''Auto Attendants (AA)'''.<blockquote>[[File:Tfaa.0.4.png|frameless|978x978px]]</blockquote><br /> <br /> = Updating an Existing Holiday Auto Attendant =<br /> If you already have a Holiday Time Frame and Auto Attendant set up, follow these steps to update them. If you're unsure how to check and see if you have a Holiday Time Frame or Auto Attendant, you can still look through these steps to see if you'll need to create or update one.<br /> <br /> == Check for Existing Holiday Settings ==<br /> <br /> # Click on the "'''Users'''" tab at the top of the screen.<blockquote>[[File:Tfaa.1.1.png|frameless|972x972px]]</blockquote><br /> # Search for and click on your '''Routing User''' {For this example, I'll be using my North Office Routing User that has an extension of 150}<blockquote>[[File:Tfaa.1.2.png|frameless|954x954px]]</blockquote><br /> # Open the '''Answering Rules''' tab.<blockquote>[[File:Tfaa.1.3.png|frameless|980x980px]]</blockquote><br /> # Note the '''Holiday Time Frame''' and Holiday '''Auto Attendant''' assigned, these are the two things we'll be updating.<blockquote>[[File:Tfaa.1.4.png|frameless|991x991px]]</blockquote><br /> <br /> == Update the Holiday Time Frame ==<br /> <br /> # Click on the "'''Time''' '''Frames'''" tab at the top of the screen.<blockquote>[[File:Tfaa.1.5.png|frameless|999x999px]]</blockquote><br /> # Click the blue “'''Domain'''” link to view all Time Frames.<blockquote>[[File:Tfaa.1.6.png|frameless|1000x1000px]]</blockquote><br /> # Find your '''Holiday Time Frame''' and click to edit it {For this example, I'll be updating my North Office Holiday TF}<blockquote>[[File:Tfaa.1.7.png|frameless|1003x1003px]]</blockquote><br /> # When editing your '''Holiday Time Frame''', follow the instructions below based on the Time Frame Type type that's been selected. There's Specific Dates, Holidays, or Custom time frames.<br /> ## '''Specific Dates''' <br /> ##* Click on each desired date.<br /> ##* Click on the red plus sign to add them.<br /> ##* Click on the red "Save" button to finalize.<blockquote>[[File:Tfaa.1.8.1.png|frameless|699x699px]]</blockquote><br /> ## '''Holidays''' <br /> ##* Type in the name of the desired holiday.<br /> ##* Set the Time of Day (typically left as 12:00 AM to 11:59 PM to play the message all day)<br /> ##* Set Recurrence to “Yearly on selected holiday” so it repeats automatically each year.<br /> ##* Click the red “'''Save'''” button.<blockquote>[[File:Tfaa.1.8.2.png|frameless|693x693px]]</blockquote><br /> ## '''Custom''' <br /> ##* Depending on your needs, configure the Specific Dates or Holidays section using the steps above. Custom allows you to pick multiple Time Frame types.<blockquote>[[File:Tfaa.1.8.3.png|frameless|984x984px]]</blockquote><br /> # Click the red “'''Save'''” button to save your changes.<br /> <br /> == Update the Holiday Auto Attendant ==<br /> <br /> # Click on the "'''Auto''' '''Attendants'''" tab at the top of the screen.<blockquote>[[File:Tfaa.1.9.png|frameless|984x984px]]</blockquote><br /> # Find and edit your '''Holiday Auto Attendant'''. {''For this example, I'll be clicking on my "North Office Holiday AA" Auto Attendant''}<blockquote>[[File:Tfaa.1.10.png|frameless|981x981px]]</blockquote><br /> # To update the '''Holiday AA message''' as needed, click on the pencil icon. You can also Upload or Record your message if you don't want to use text-to-speech. Once you're done editing the message, click the red “'''Save'''” button. This is also where you can update your '''Dial Pad Menu''' if needed (To change where voicemails go for example).<blockquote>[[File:Tfaa.1.11.png|frameless|972x972px]]</blockquote><br /> # Click “'''Save'''” at the bottom when done to save all changes to your '''Holiday Auto Attendant'''.<blockquote>[[File:Tfaa.1.12.png|frameless|968x968px]]</blockquote><br /> <br /> == Prioritize the Holiday Rule ==<br /> <br /> # Return to the "'''Users'''" tab.<blockquote>[[File:Tfaa.1.13.png|frameless|963x963px]]</blockquote><br /> # Select your '''Routing User'''.<blockquote>[[File:Tfaa.1.14.png|frameless|957x957px]]</blockquote><br /> # Open the '''Answering Rules''' tab.<blockquote>[[File:Tfaa.1.15.png|frameless|952x952px]]</blockquote><br /> # Drag the '''Holiday Time Frame''' rule to the top of the list so that it takes priority over the other rules (such as regular business hours and default). ⚠️ '''Do not move the “Default” rule!''' ⚠️<blockquote>[[File:Tfaa.1.16.png|frameless|958x958px]]</blockquote><br /> # Click the red “'''Save'''” button and you're done!<blockquote>[[File:Tfaa.1.17.png|frameless|958x958px]]</blockquote><br /> <br /> = Creating a New Holiday Auto Attendant =<br /> If you don’t already have a Holiday Time Frame or Auto Attendant, here’s how to create them.<br /> <br /> == Check for Existing Holiday Settings ==<br /> <br /> # Verify your '''Routing''' '''User''' in the '''Inventory'''.<blockquote>[[File:Tfaa.2.1.png|frameless|955x955px]]</blockquote><br /> # Click on the "'''Users'''" tab at the top of the screen.<blockquote>[[File:Tfaa.2.2.1.png|frameless|964x964px]]</blockquote><br /> # Search for and click on your '''Routing''' '''User'''. {''For this example, I'll be using my West Office Routing User that has an extension of 152''}<blockquote>[[File:Tfaa.22.0.png|frameless|951x951px]]</blockquote><br /> # Under the '''Answering''' '''Rules''' tab, check if a Holiday Time Frame and Holiday Auto Attendant exist. If not, continue with the steps below.<blockquote>[[File:Tfaa.22.1.png|frameless|954x954px]]</blockquote><br /> <br /> == Create a Holiday Time Frame ==<br /> <br /> # Click on the "'''Time''' '''Frames'''" tab at the top of the screen.<blockquote>[[File:Tfaa.3.1.png|frameless|954x954px]]</blockquote><br /> # Click the blue “'''Domain'''” link.<blockquote>[[File:Tfaa.3.2.png|frameless|951x951px]]</blockquote><br /> # Click the red “'''Add Time Frame'''” button.<blockquote>[[File:Tfaa.3.4.png|frameless|939x939px]]</blockquote><br /> # When creating a Holiday Time Frame, fill out the following fields:<br /> ## '''Name'''<br /> ##* Enter a name using a clear naming scheme. It's best to name it <u>''[Routing User] Holiday TF''</u> so you can easily identify which '''Routing''' '''User''' the '''Time''' '''Frame''' has been created for. <br /> ## '''When'''<br /> ##* Then you must select a Time Frame type, I prefer custom, which allows me to set both Holiday sand Specific Dates as needed.<br /> ##* Then click the red “'''Save'''” button.<blockquote>[[File:Tfaa.3.5.png|frameless|782x782px]]</blockquote><br /> # Now that you have the Time Frame created, you'll add in your desired dates.<blockquote>[[File:Tfaa.3.6.png|frameless|984x984px]]</blockquote><br /> # I'm going to select “Holidays” and search for my desired Holidays <br /> #* '''Holidays'''<br /> #** Type in and select desired Holidays.<br /> #* '''Time'''<br /> #** Set your to and from time (I prefer selecting 12:00 am to 11:59 pm so that the message plays for the entire day, however, if you'd like this to just play during your business hours, you'd specify that here, example: 8:00 am to 5:00 pm) <br /> #* '''Recurrence''' <br /> #** Select Yearly on selected holiday to have this automatically take effect every year. Then, click on the red “Next” button. <blockquote>[[File:Tfaa.3.7.png|frameless|662x662px]]</blockquote><br /> # Then click the red "'''Save'''" button. <blockquote>[[File:Tfaa.3.8.png|frameless|665x665px]]</blockquote><br /> # Now that we have our dates added, we can go create our Auto Attendant.<br /> <br /> == Create a Holiday Auto Attendant ==<br /> <br /> # Click on the "'''Auto''' '''Attendants'''" tab at the top of the screen.<blockquote>[[File:Tfaa.2.2.1.png|frameless|948x948px]]</blockquote><br /> # Click the red “'''Add''' '''Attendant'''” button.<blockquote>[[File:Tfaa.3.10.png|frameless|941x941px]]</blockquote><br /> # Fill out the Add an Auto Attendant fields<br /> #* '''Name'''<br /> #** Use the same naming scheme as previously discussed.<br /> #* '''Extension'''<br /> #** ⚠️ ALWAYS use a new, unused extension, if it says '''Warning''' next to the number, you must select a different one. It'll say '''New''' if done correctly. ⚠️ <br /> #* '''Time Frame'''<br /> #** ⚠️ ALWAYS set this to Default, do not apply any other time frames to your auto attendants ⚠️ <br /> #** Then click on the red "Add" button.<blockquote>[[File:Tfaa.2.2.2.png|frameless|679x679px]]</blockquote><br /> # Edit the new '''Auto''' '''Attendant''', click on the pencil Icon or click on the field that says Click to add a new menu prompt <blockquote>[[File:Tfaa.3.12.png|frameless|975x975px]]</blockquote><br /> # Fill out all parameters under Manage Audio<br /> #* '''New Greeting'''<br /> #** Select your greeting type (Text-to-Speech, Upload, or Record) For this example, I'll just be using Text-to-Speech. It may be easier to type your message in Notepad then copy and paste it into the message field. Then select the Voice you prefer, and click the red “'''Save'''” button.<br /> #* '''Message'''<br /> #** Enter in your desired message.<br /> #* '''Voice'''<br /> #** Select your desired text-to-speech voice. Then click on the red "'''Save'''" button.<blockquote>[[File:Tfaa.3.13.png|frameless|685x685px]]</blockquote><br /> # Set Dial Pad Menu Options.<br /> ## Select your Options number (the number the caller will press on their numpad) For example, to set up a Voicemail option, you'll select the number you want your callers to press {''For this example, Option 1''}<br /> ## Select your application (this dictates what will happen when the number is pressed) <blockquote>[[File:Tfaa.4.1.png|frameless|698x698px]]</blockquote>3. Set required parameters (specify what the application does) {''In this example, I'm going to type out my West Office VM User''}<blockquote>[[File:Tfaa.3.15.png|frameless|713x713px]]</blockquote><br /> # Click the red "'''Save'''" button.<br /> <br /> == Assign new Holiday Rules to the Routing User ==<br /> <br /> # Return to the "'''Users'''" tab<blockquote>[[File:Tfaa.3.16.webp|frameless|974x974px]]</blockquote><br /> # Select your '''Routing User'''.<blockquote>[[File:Tfaa.3.17.webp|frameless|970x970px]]</blockquote><br /> # Open the '''Answering''' '''Rules''' tab.<blockquote>[[File:Tfaa.3.19.webp|frameless|980x980px]]</blockquote><br /> # Click on the red "'''Add''' '''Rule'''" button.<br /> #* Time Frame a. Select the Holiday Time Frame you created<br /> #* Call Forwarding a. Enable Call Forwarding --> Always, and set it to the Holiday Auto Attendant you created.<br /> #* Click the red "'''Save'''" button.<blockquote>[[File:Tfaa.3.20.png|frameless|628x628px]]</blockquote><br /> <br /> == Prioritize the Holiday Rule ==<br /> <br /> # In the '''Answering''' '''Rules''' tab, drag the Holiday Time Frame rule to the top of the list so that it takes priority over the other rules (such as regular business hours and default). ⚠️ Do not move the “Default” rule! ⚠️<blockquote>[[File:Tfaa.3.23.webp|frameless|1042x1042px]]</blockquote><br /> # Click the red “'''Save'''” button. You're done!<blockquote>[[File:Tfaa.3.24.webp|frameless|1022x1022px]]</blockquote><br /> If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Creating_a_Temp_Forward/Holiday_Message&diff=1349 Creating a Temp Forward/Holiday Message 2025-12-17T23:16:11Z

<p>Pcaveness: </p> <hr /> <div>This page is part of the [[NOVA Manager Portal]] section.<br /> = Creating a Temp Forward/Holiday Message =<br /> '''This guide will help you configure your phone system for:'''<br /> <br /> - Holiday Closures<br /> <br /> - Unexpected Office Closures<br /> <br /> - Custom Messages for Customers<br /> <br /> '''We’ll walk you through:'''<br /> <br /> - Verifying your Routing User <br /> <br /> - Updating an Existing Holiday Auto Attendant<br /> <br /> - Creating a New Holiday Auto Attendant<br /> <br /> == Video Walkthrough ==<br /> <div style="width:600px;"><br /> [[File:HolidayTF.mp4|600px]]<br /> <br/><br /> </div><br /> <br /> = Verifying the Routing User =<br /> Login to https://nova.vestednetworks.com <br /> <br /> Before making any changes, it’s important to confirm that you’re editing the correct Routing User. This ensures updates are made to the right Time Frames and Auto Attendants—specifically for calls to your company’s main phone number.<br /> <br /> Steps:<br /> <br /> # Go to your Domain’s Inventory, click on the "'''Inventory'''" tab at the top of the screen.<blockquote>[[File:TFAA.0.1.png|frameless|951x951px]]</blockquote><br /> # Click the "'''Filter'''" button in the top-left corner. <blockquote>[[File:Tfaa.0.2.2.png|frameless|951x951px]]</blockquote><br /> # Under Phone Numbers, enter your company's main number (the number your customer will be calling). Click the red "'''Filter'''" button.<blockquote>[[File:Tfaa.0.3.png|frameless|620x620px]]</blockquote><br /> # Look under Destination - this is the '''Routing User''' that handles your main number. Take note of this user, you'll reference it when updating your '''Time Frame (TF)''' and '''Auto Attendants (AA)'''.<blockquote>[[File:Tfaa.0.4.png|frameless|978x978px]]</blockquote><br /> <br /> = Updating an Existing Holiday Auto Attendant =<br /> If you already have a Holiday Time Frame and Auto Attendant set up, follow these steps to update them. If you're unsure how to check and see if you have a Holiday Time Frame or Auto Attendant, you can still look through these steps to see if you'll need to create or update one.<br /> <br /> == Check for Existing Holiday Settings ==<br /> <br /> # Click on the "'''Users'''" tab at the top of the screen.<blockquote>[[File:Tfaa.1.1.png|frameless|972x972px]]</blockquote><br /> # Search for and click on your '''Routing User''' {For this example, I'll be using my North Office Routing User that has an extension of 150}<blockquote>[[File:Tfaa.1.2.png|frameless|954x954px]]</blockquote><br /> # Open the '''Answering Rules''' tab.<blockquote>[[File:Tfaa.1.3.png|frameless|980x980px]]</blockquote><br /> # Note the '''Holiday Time Frame''' and Holiday '''Auto Attendant''' assigned, these are the two things we'll be updating.<blockquote>[[File:Tfaa.1.4.png|frameless|991x991px]]</blockquote><br /> <br /> == Update the Holiday Time Frame ==<br /> <br /> # Click on the "'''Time''' '''Frames'''" tab at the top of the screen.<blockquote>[[File:Tfaa.1.5.png|frameless|999x999px]]</blockquote><br /> # Click the blue “'''Domain'''” link to view all Time Frames.<blockquote>[[File:Tfaa.1.6.png|frameless|1000x1000px]]</blockquote><br /> # Find your '''Holiday Time Frame''' and click to edit it {For this example, I'll be updating my North Office Holiday TF}<blockquote>[[File:Tfaa.1.7.png|frameless|1003x1003px]]</blockquote><br /> # When editing your '''Holiday Time Frame''', follow the instructions below based on the Time Frame Type type that's been selected. There's Specific Dates, Holidays, or Custom time frames.<br /> ## '''Specific Dates''' <br /> ##* Click on each desired date.<br /> ##* Click on the red plus sign to add them.<br /> ##* Click on the red "Save" button to finalize.<blockquote>[[File:Tfaa.1.8.1.png|frameless|699x699px]]</blockquote><br /> ## '''Holidays''' <br /> ##* Type in the name of the desired holiday.<br /> ##* Set the Time of Day (typically left as 12:00 AM to 11:59 PM to play the message all day)<br /> ##* Set Recurrence to “Yearly on selected holiday” so it repeats automatically each year.<br /> ##* Click the red “'''Save'''” button.<blockquote>[[File:Tfaa.1.8.2.png|frameless|693x693px]]</blockquote><br /> ## '''Custom''' <br /> ##* Depending on your needs, configure the Specific Dates or Holidays section using the steps above. Custom allows you to pick multiple Time Frame types.<blockquote>[[File:Tfaa.1.8.3.png|frameless|984x984px]]</blockquote><br /> # Click the red “'''Save'''” button to save your changes.<br /> <br /> == Update the Holiday Auto Attendant ==<br /> <br /> # Click on the "'''Auto''' '''Attendants'''" tab at the top of the screen.<blockquote>[[File:Tfaa.1.9.png|frameless|984x984px]]</blockquote><br /> # Find and edit your '''Holiday Auto Attendant'''. {''For this example, I'll be clicking on my "North Office Holiday AA" Auto Attendant''}<blockquote>[[File:Tfaa.1.10.png|frameless|981x981px]]</blockquote><br /> # To update the '''Holiday AA message''' as needed, click on the pencil icon. You can also Upload or Record your message if you don't want to use text-to-speech. Once you're done editing the message, click the red “'''Save'''” button. This is also where you can update your '''Dial Pad Menu''' if needed (To change where voicemails go for example).<blockquote>[[File:Tfaa.1.11.png|frameless|972x972px]]</blockquote><br /> # Click “'''Save'''” at the bottom when done to save all changes to your '''Holiday Auto Attendant'''.<blockquote>[[File:Tfaa.1.12.png|frameless|968x968px]]</blockquote><br /> <br /> == Prioritize the Holiday Rule ==<br /> <br /> # Return to the "'''Users'''" tab.<blockquote>[[File:Tfaa.1.13.png|frameless|963x963px]]</blockquote><br /> # Select your '''Routing User'''.<blockquote>[[File:Tfaa.1.14.png|frameless|957x957px]]</blockquote><br /> # Open the '''Answering Rules''' tab.<blockquote>[[File:Tfaa.1.15.png|frameless|952x952px]]</blockquote><br /> # Drag the '''Holiday Time Frame''' rule to the top of the list so that it takes priority over the other rules (such as regular business hours and default). ⚠️ '''Do not move the “Default” rule!''' ⚠️<blockquote>[[File:Tfaa.1.16.png|frameless|958x958px]]</blockquote><br /> # Click the red “'''Save'''” button and you're done!<blockquote>[[File:Tfaa.1.17.png|frameless|958x958px]]</blockquote><br /> <br /> = Creating a New Holiday Auto Attendant =<br /> If you don’t already have a Holiday Time Frame or Auto Attendant, here’s how to create them.<br /> <br /> == Check for Existing Holiday Settings ==<br /> <br /> # Verify your '''Routing''' '''User''' in the '''Inventory'''.<blockquote>[[File:Tfaa.2.1.png|frameless|955x955px]]</blockquote><br /> # Click on the "'''Users'''" tab at the top of the screen.<blockquote>[[File:Tfaa.2.2.1.png|frameless|964x964px]]</blockquote><br /> # Search for and click on your '''Routing''' '''User'''. {''For this example, I'll be using my West Office Routing User that has an extension of 152''}<blockquote>[[File:Tfaa.22.0.png|frameless|951x951px]]</blockquote><br /> # Under the '''Answering''' '''Rules''' tab, check if a Holiday Time Frame and Holiday Auto Attendant exist. If not, continue with the steps below.<blockquote>[[File:Tfaa.22.1.png|frameless|954x954px]]</blockquote><br /> <br /> == Create a Holiday Time Frame ==<br /> <br /> # Click on the "'''Time''' '''Frames'''" tab at the top of the screen.<blockquote>[[File:Tfaa.3.1.png|frameless|954x954px]]</blockquote><br /> # Click the blue “'''Domain'''” link.<blockquote>[[File:Tfaa.3.2.png|frameless|951x951px]]</blockquote><br /> # Click the red “'''Add Time Frame'''” button.<blockquote>[[File:Tfaa.3.4.png|frameless|939x939px]]</blockquote><br /> # When creating a Holiday Time Frame, fill out the following fields:<br /> ## '''Name'''<br /> ##* Enter a name using a clear naming scheme. It's best to name it <u>''[Routing User] Holiday TF''</u> so you can easily identify which '''Routing''' '''User''' the '''Time''' '''Frame''' has been created for. <br /> ## '''When'''<br /> ##* Then you must select a Time Frame type, I prefer custom, which allows me to set both Holiday sand Specific Dates as needed.<br /> ##* Then click the red “'''Save'''” button.<blockquote>[[File:Tfaa.3.5.png|frameless|782x782px]]</blockquote><br /> # Now that you have the Time Frame created, you'll add in your desired dates.<blockquote>[[File:Tfaa.3.6.png|frameless|984x984px]]</blockquote><br /> # I'm going to select “Holidays” and search for my desired Holidays <br /> #* '''Holidays'''<br /> #** Type in and select desired Holidays.<br /> #* '''Time'''<br /> #** Set your to and from time (I prefer selecting 12:00 am to 11:59 pm so that the message plays for the entire day, however, if you'd like this to just play during your business hours, you'd specify that here, example: 8:00 am to 5:00 pm) <br /> #* '''Recurrence''' <br /> #** Select Yearly on selected holiday to have this automatically take effect every year. Then, click on the red “Next” button. <blockquote>[[File:Tfaa.3.7.png|frameless|662x662px]]</blockquote><br /> # Then click the red "'''Save'''" button. <blockquote>[[File:Tfaa.3.8.png|frameless|665x665px]]</blockquote><br /> # Now that we have our dates added, we can go create our Auto Attendant.<br /> <br /> == Create a Holiday Auto Attendant ==<br /> <br /> # Click on the "'''Auto''' '''Attendants'''" tab at the top of the screen.<blockquote>[[File:Tfaa.2.2.1.png|frameless|948x948px]]</blockquote><br /> # Click the red “'''Add''' '''Attendant'''” button.<blockquote>[[File:Tfaa.3.10.png|frameless|941x941px]]</blockquote><br /> # Fill out the Add an Auto Attendant fields<br /> #* '''Name'''<br /> #** Use the same naming scheme as previously discussed.<br /> #* '''Extension'''<br /> #** ⚠️ ALWAYS use a new, unused extension, if it says '''Warning''' next to the number, you must select a different one. It'll say '''New''' if done correctly. ⚠️ <br /> #* '''Time Frame'''<br /> #** ⚠️ ALWAYS set this to Default, do not apply any other time frames to your auto attendants ⚠️ <br /> #** Then click on the red "Add" button.<blockquote>[[File:Tfaa.2.2.2.png|frameless|679x679px]]</blockquote><br /> # Edit the new '''Auto''' '''Attendant''', click on the pencil Icon or click on the field that says Click to add a new menu prompt <blockquote>[[File:Tfaa.3.12.png|frameless|975x975px]]</blockquote><br /> # Fill out all parameters under Manage Audio<br /> #* '''New Greeting'''<br /> #** Select your greeting type (Text-to-Speech, Upload, or Record) For this example, I'll just be using Text-to-Speech. It may be easier to type your message in Notepad then copy and paste it into the message field. Then select the Voice you prefer, and click the red “'''Save'''” button.<br /> #* '''Message'''<br /> #** Enter in your desired message.<br /> #* '''Voice'''<br /> #** Select your desired text-to-speech voice. Then click on the red "'''Save'''" button.<blockquote>[[File:Tfaa.3.13.png|frameless|685x685px]]</blockquote><br /> # Set Dial Pad Menu Options.<br /> ## Select your Options number (the number the caller will press on their numpad) For example, to set up a Voicemail option, you'll select the number you want your callers to press {''For this example, Option 1''}<br /> ## Select your application (this dictates what will happen when the number is pressed) <blockquote>[[File:Tfaa.4.1.png|frameless|698x698px]]</blockquote>3. Set required parameters (specify what the application does) {''In this example, I'm going to type out my West Office VM User''}<blockquote>[[File:Tfaa.3.15.png|frameless|713x713px]]</blockquote><br /> # Click the red "'''Save'''" button.<br /> <br /> == Assign new Holiday Rules to the Routing User ==<br /> <br /> # Return to the "'''Users'''" tab<blockquote>[[File:Tfaa.3.16.webp|frameless|974x974px]]</blockquote><br /> # Select your '''Routing User'''.<blockquote>[[File:Tfaa.3.17.webp|frameless|970x970px]]</blockquote><br /> # Open the '''Answering''' '''Rules''' tab.<blockquote>[[File:Tfaa.3.19.webp|frameless|980x980px]]</blockquote><br /> # Click on the red "'''Add''' '''Rule'''" button.<br /> #* Time Frame a. Select the Holiday Time Frame you created<br /> #* Call Forwarding a. Enable Call Forwarding --> Always, and set it to the Holiday Auto Attendant you created.<br /> #* Click the red "'''Save'''" button.<blockquote>[[File:Tfaa.3.20.png|frameless|628x628px]]</blockquote><br /> <br /> == Prioritize the Holiday Rule ==<br /> <br /> # In the '''Answering''' '''Rules''' tab, drag the Holiday Time Frame rule to the top of the list so that it takes priority over the other rules (such as regular business hours and default). ⚠️ Do not move the “Default” rule! ⚠️<blockquote>[[File:Tfaa.3.23.webp|frameless|1042x1042px]]</blockquote><br /> # Click the red “'''Save'''” button. You're done!<blockquote>[[File:Tfaa.3.24.webp|frameless|1022x1022px]]</blockquote><br /> If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Creating_a_Temp_Forward/Holiday_Message&diff=1348 Creating a Temp Forward/Holiday Message 2025-12-17T23:15:51Z

<p>Pcaveness: </p> <hr /> <div>This page is part of the [[NOVA Manager Portal]] section.<br /> = Creating a Temp Forward/Holiday Message =<br /> '''This guide will help you configure your phone system for:'''<br /> <br /> - Holiday Closures<br /> <br /> - Unexpected Office Closures<br /> <br /> - Custom Messages for Customers<br /> <br /> '''We’ll walk you through:'''<br /> <br /> - Verifying your Routing User <br /> <br /> - Updating an Existing Holiday Auto Attendant<br /> <br /> - Creating a New Holiday Auto Attendant<br /> <br /> == Video Walkthrough ==<br /> <div style="width:600px;"><br /> [[File:HolidayTF.mp4|600px]]<br /> <br/>Holiday Time Frames<br /> </div><br /> <br /> = Verifying the Routing User =<br /> Login to https://nova.vestednetworks.com <br /> <br /> Before making any changes, it’s important to confirm that you’re editing the correct Routing User. This ensures updates are made to the right Time Frames and Auto Attendants—specifically for calls to your company’s main phone number.<br /> <br /> Steps:<br /> <br /> # Go to your Domain’s Inventory, click on the "'''Inventory'''" tab at the top of the screen.<blockquote>[[File:TFAA.0.1.png|frameless|951x951px]]</blockquote><br /> # Click the "'''Filter'''" button in the top-left corner. <blockquote>[[File:Tfaa.0.2.2.png|frameless|951x951px]]</blockquote><br /> # Under Phone Numbers, enter your company's main number (the number your customer will be calling). Click the red "'''Filter'''" button.<blockquote>[[File:Tfaa.0.3.png|frameless|620x620px]]</blockquote><br /> # Look under Destination - this is the '''Routing User''' that handles your main number. Take note of this user, you'll reference it when updating your '''Time Frame (TF)''' and '''Auto Attendants (AA)'''.<blockquote>[[File:Tfaa.0.4.png|frameless|978x978px]]</blockquote><br /> <br /> = Updating an Existing Holiday Auto Attendant =<br /> If you already have a Holiday Time Frame and Auto Attendant set up, follow these steps to update them. If you're unsure how to check and see if you have a Holiday Time Frame or Auto Attendant, you can still look through these steps to see if you'll need to create or update one.<br /> <br /> == Check for Existing Holiday Settings ==<br /> <br /> # Click on the "'''Users'''" tab at the top of the screen.<blockquote>[[File:Tfaa.1.1.png|frameless|972x972px]]</blockquote><br /> # Search for and click on your '''Routing User''' {For this example, I'll be using my North Office Routing User that has an extension of 150}<blockquote>[[File:Tfaa.1.2.png|frameless|954x954px]]</blockquote><br /> # Open the '''Answering Rules''' tab.<blockquote>[[File:Tfaa.1.3.png|frameless|980x980px]]</blockquote><br /> # Note the '''Holiday Time Frame''' and Holiday '''Auto Attendant''' assigned, these are the two things we'll be updating.<blockquote>[[File:Tfaa.1.4.png|frameless|991x991px]]</blockquote><br /> <br /> == Update the Holiday Time Frame ==<br /> <br /> # Click on the "'''Time''' '''Frames'''" tab at the top of the screen.<blockquote>[[File:Tfaa.1.5.png|frameless|999x999px]]</blockquote><br /> # Click the blue “'''Domain'''” link to view all Time Frames.<blockquote>[[File:Tfaa.1.6.png|frameless|1000x1000px]]</blockquote><br /> # Find your '''Holiday Time Frame''' and click to edit it {For this example, I'll be updating my North Office Holiday TF}<blockquote>[[File:Tfaa.1.7.png|frameless|1003x1003px]]</blockquote><br /> # When editing your '''Holiday Time Frame''', follow the instructions below based on the Time Frame Type type that's been selected. There's Specific Dates, Holidays, or Custom time frames.<br /> ## '''Specific Dates''' <br /> ##* Click on each desired date.<br /> ##* Click on the red plus sign to add them.<br /> ##* Click on the red "Save" button to finalize.<blockquote>[[File:Tfaa.1.8.1.png|frameless|699x699px]]</blockquote><br /> ## '''Holidays''' <br /> ##* Type in the name of the desired holiday.<br /> ##* Set the Time of Day (typically left as 12:00 AM to 11:59 PM to play the message all day)<br /> ##* Set Recurrence to “Yearly on selected holiday” so it repeats automatically each year.<br /> ##* Click the red “'''Save'''” button.<blockquote>[[File:Tfaa.1.8.2.png|frameless|693x693px]]</blockquote><br /> ## '''Custom''' <br /> ##* Depending on your needs, configure the Specific Dates or Holidays section using the steps above. Custom allows you to pick multiple Time Frame types.<blockquote>[[File:Tfaa.1.8.3.png|frameless|984x984px]]</blockquote><br /> # Click the red “'''Save'''” button to save your changes.<br /> <br /> == Update the Holiday Auto Attendant ==<br /> <br /> # Click on the "'''Auto''' '''Attendants'''" tab at the top of the screen.<blockquote>[[File:Tfaa.1.9.png|frameless|984x984px]]</blockquote><br /> # Find and edit your '''Holiday Auto Attendant'''. {''For this example, I'll be clicking on my "North Office Holiday AA" Auto Attendant''}<blockquote>[[File:Tfaa.1.10.png|frameless|981x981px]]</blockquote><br /> # To update the '''Holiday AA message''' as needed, click on the pencil icon. You can also Upload or Record your message if you don't want to use text-to-speech. Once you're done editing the message, click the red “'''Save'''” button. This is also where you can update your '''Dial Pad Menu''' if needed (To change where voicemails go for example).<blockquote>[[File:Tfaa.1.11.png|frameless|972x972px]]</blockquote><br /> # Click “'''Save'''” at the bottom when done to save all changes to your '''Holiday Auto Attendant'''.<blockquote>[[File:Tfaa.1.12.png|frameless|968x968px]]</blockquote><br /> <br /> == Prioritize the Holiday Rule ==<br /> <br /> # Return to the "'''Users'''" tab.<blockquote>[[File:Tfaa.1.13.png|frameless|963x963px]]</blockquote><br /> # Select your '''Routing User'''.<blockquote>[[File:Tfaa.1.14.png|frameless|957x957px]]</blockquote><br /> # Open the '''Answering Rules''' tab.<blockquote>[[File:Tfaa.1.15.png|frameless|952x952px]]</blockquote><br /> # Drag the '''Holiday Time Frame''' rule to the top of the list so that it takes priority over the other rules (such as regular business hours and default). ⚠️ '''Do not move the “Default” rule!''' ⚠️<blockquote>[[File:Tfaa.1.16.png|frameless|958x958px]]</blockquote><br /> # Click the red “'''Save'''” button and you're done!<blockquote>[[File:Tfaa.1.17.png|frameless|958x958px]]</blockquote><br /> <br /> = Creating a New Holiday Auto Attendant =<br /> If you don’t already have a Holiday Time Frame or Auto Attendant, here’s how to create them.<br /> <br /> == Check for Existing Holiday Settings ==<br /> <br /> # Verify your '''Routing''' '''User''' in the '''Inventory'''.<blockquote>[[File:Tfaa.2.1.png|frameless|955x955px]]</blockquote><br /> # Click on the "'''Users'''" tab at the top of the screen.<blockquote>[[File:Tfaa.2.2.1.png|frameless|964x964px]]</blockquote><br /> # Search for and click on your '''Routing''' '''User'''. {''For this example, I'll be using my West Office Routing User that has an extension of 152''}<blockquote>[[File:Tfaa.22.0.png|frameless|951x951px]]</blockquote><br /> # Under the '''Answering''' '''Rules''' tab, check if a Holiday Time Frame and Holiday Auto Attendant exist. If not, continue with the steps below.<blockquote>[[File:Tfaa.22.1.png|frameless|954x954px]]</blockquote><br /> <br /> == Create a Holiday Time Frame ==<br /> <br /> # Click on the "'''Time''' '''Frames'''" tab at the top of the screen.<blockquote>[[File:Tfaa.3.1.png|frameless|954x954px]]</blockquote><br /> # Click the blue “'''Domain'''” link.<blockquote>[[File:Tfaa.3.2.png|frameless|951x951px]]</blockquote><br /> # Click the red “'''Add Time Frame'''” button.<blockquote>[[File:Tfaa.3.4.png|frameless|939x939px]]</blockquote><br /> # When creating a Holiday Time Frame, fill out the following fields:<br /> ## '''Name'''<br /> ##* Enter a name using a clear naming scheme. It's best to name it <u>''[Routing User] Holiday TF''</u> so you can easily identify which '''Routing''' '''User''' the '''Time''' '''Frame''' has been created for. <br /> ## '''When'''<br /> ##* Then you must select a Time Frame type, I prefer custom, which allows me to set both Holiday sand Specific Dates as needed.<br /> ##* Then click the red “'''Save'''” button.<blockquote>[[File:Tfaa.3.5.png|frameless|782x782px]]</blockquote><br /> # Now that you have the Time Frame created, you'll add in your desired dates.<blockquote>[[File:Tfaa.3.6.png|frameless|984x984px]]</blockquote><br /> # I'm going to select “Holidays” and search for my desired Holidays <br /> #* '''Holidays'''<br /> #** Type in and select desired Holidays.<br /> #* '''Time'''<br /> #** Set your to and from time (I prefer selecting 12:00 am to 11:59 pm so that the message plays for the entire day, however, if you'd like this to just play during your business hours, you'd specify that here, example: 8:00 am to 5:00 pm) <br /> #* '''Recurrence''' <br /> #** Select Yearly on selected holiday to have this automatically take effect every year. Then, click on the red “Next” button. <blockquote>[[File:Tfaa.3.7.png|frameless|662x662px]]</blockquote><br /> # Then click the red "'''Save'''" button. <blockquote>[[File:Tfaa.3.8.png|frameless|665x665px]]</blockquote><br /> # Now that we have our dates added, we can go create our Auto Attendant.<br /> <br /> == Create a Holiday Auto Attendant ==<br /> <br /> # Click on the "'''Auto''' '''Attendants'''" tab at the top of the screen.<blockquote>[[File:Tfaa.2.2.1.png|frameless|948x948px]]</blockquote><br /> # Click the red “'''Add''' '''Attendant'''” button.<blockquote>[[File:Tfaa.3.10.png|frameless|941x941px]]</blockquote><br /> # Fill out the Add an Auto Attendant fields<br /> #* '''Name'''<br /> #** Use the same naming scheme as previously discussed.<br /> #* '''Extension'''<br /> #** ⚠️ ALWAYS use a new, unused extension, if it says '''Warning''' next to the number, you must select a different one. It'll say '''New''' if done correctly. ⚠️ <br /> #* '''Time Frame'''<br /> #** ⚠️ ALWAYS set this to Default, do not apply any other time frames to your auto attendants ⚠️ <br /> #** Then click on the red "Add" button.<blockquote>[[File:Tfaa.2.2.2.png|frameless|679x679px]]</blockquote><br /> # Edit the new '''Auto''' '''Attendant''', click on the pencil Icon or click on the field that says Click to add a new menu prompt <blockquote>[[File:Tfaa.3.12.png|frameless|975x975px]]</blockquote><br /> # Fill out all parameters under Manage Audio<br /> #* '''New Greeting'''<br /> #** Select your greeting type (Text-to-Speech, Upload, or Record) For this example, I'll just be using Text-to-Speech. It may be easier to type your message in Notepad then copy and paste it into the message field. Then select the Voice you prefer, and click the red “'''Save'''” button.<br /> #* '''Message'''<br /> #** Enter in your desired message.<br /> #* '''Voice'''<br /> #** Select your desired text-to-speech voice. Then click on the red "'''Save'''" button.<blockquote>[[File:Tfaa.3.13.png|frameless|685x685px]]</blockquote><br /> # Set Dial Pad Menu Options.<br /> ## Select your Options number (the number the caller will press on their numpad) For example, to set up a Voicemail option, you'll select the number you want your callers to press {''For this example, Option 1''}<br /> ## Select your application (this dictates what will happen when the number is pressed) <blockquote>[[File:Tfaa.4.1.png|frameless|698x698px]]</blockquote>3. Set required parameters (specify what the application does) {''In this example, I'm going to type out my West Office VM User''}<blockquote>[[File:Tfaa.3.15.png|frameless|713x713px]]</blockquote><br /> # Click the red "'''Save'''" button.<br /> <br /> == Assign new Holiday Rules to the Routing User ==<br /> <br /> # Return to the "'''Users'''" tab<blockquote>[[File:Tfaa.3.16.webp|frameless|974x974px]]</blockquote><br /> # Select your '''Routing User'''.<blockquote>[[File:Tfaa.3.17.webp|frameless|970x970px]]</blockquote><br /> # Open the '''Answering''' '''Rules''' tab.<blockquote>[[File:Tfaa.3.19.webp|frameless|980x980px]]</blockquote><br /> # Click on the red "'''Add''' '''Rule'''" button.<br /> #* Time Frame a. Select the Holiday Time Frame you created<br /> #* Call Forwarding a. Enable Call Forwarding --> Always, and set it to the Holiday Auto Attendant you created.<br /> #* Click the red "'''Save'''" button.<blockquote>[[File:Tfaa.3.20.png|frameless|628x628px]]</blockquote><br /> <br /> == Prioritize the Holiday Rule ==<br /> <br /> # In the '''Answering''' '''Rules''' tab, drag the Holiday Time Frame rule to the top of the list so that it takes priority over the other rules (such as regular business hours and default). ⚠️ Do not move the “Default” rule! ⚠️<blockquote>[[File:Tfaa.3.23.webp|frameless|1042x1042px]]</blockquote><br /> # Click the red “'''Save'''” button. You're done!<blockquote>[[File:Tfaa.3.24.webp|frameless|1022x1022px]]</blockquote><br /> If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Creating_a_Temp_Forward/Holiday_Message&diff=1347 Creating a Temp Forward/Holiday Message 2025-12-17T23:14:55Z

<p>Pcaveness: </p> <hr /> <div>This page is part of the [[NOVA Manager Portal]] section.<br /> = Creating a Temp Forward/Holiday Message =<br /> '''This guide will help you configure your phone system for:'''<br /> <br /> - Holiday Closures<br /> <br /> - Unexpected Office Closures<br /> <br /> - Custom Messages for Customers<br /> <br /> '''We’ll walk you through:'''<br /> <br /> - Verifying your Routing User <br /> <br /> - Updating an Existing Holiday Auto Attendant<br /> <br /> - Creating a New Holiday Auto Attendant<br /> <br /> == Video Walkthrough ==<br /> [[File:HolidayTF.mp4|none|frame]]<br /> <br /> = Verifying the Routing User =<br /> Login to https://nova.vestednetworks.com <br /> <br /> Before making any changes, it’s important to confirm that you’re editing the correct Routing User. This ensures updates are made to the right Time Frames and Auto Attendants—specifically for calls to your company’s main phone number.<br /> <br /> Steps:<br /> <br /> # Go to your Domain’s Inventory, click on the "'''Inventory'''" tab at the top of the screen.<blockquote>[[File:TFAA.0.1.png|frameless|951x951px]]</blockquote><br /> # Click the "'''Filter'''" button in the top-left corner. <blockquote>[[File:Tfaa.0.2.2.png|frameless|951x951px]]</blockquote><br /> # Under Phone Numbers, enter your company's main number (the number your customer will be calling). Click the red "'''Filter'''" button.<blockquote>[[File:Tfaa.0.3.png|frameless|620x620px]]</blockquote><br /> # Look under Destination - this is the '''Routing User''' that handles your main number. Take note of this user, you'll reference it when updating your '''Time Frame (TF)''' and '''Auto Attendants (AA)'''.<blockquote>[[File:Tfaa.0.4.png|frameless|978x978px]]</blockquote><br /> <br /> = Updating an Existing Holiday Auto Attendant =<br /> If you already have a Holiday Time Frame and Auto Attendant set up, follow these steps to update them. If you're unsure how to check and see if you have a Holiday Time Frame or Auto Attendant, you can still look through these steps to see if you'll need to create or update one.<br /> <br /> == Check for Existing Holiday Settings ==<br /> <br /> # Click on the "'''Users'''" tab at the top of the screen.<blockquote>[[File:Tfaa.1.1.png|frameless|972x972px]]</blockquote><br /> # Search for and click on your '''Routing User''' {For this example, I'll be using my North Office Routing User that has an extension of 150}<blockquote>[[File:Tfaa.1.2.png|frameless|954x954px]]</blockquote><br /> # Open the '''Answering Rules''' tab.<blockquote>[[File:Tfaa.1.3.png|frameless|980x980px]]</blockquote><br /> # Note the '''Holiday Time Frame''' and Holiday '''Auto Attendant''' assigned, these are the two things we'll be updating.<blockquote>[[File:Tfaa.1.4.png|frameless|991x991px]]</blockquote><br /> <br /> == Update the Holiday Time Frame ==<br /> <br /> # Click on the "'''Time''' '''Frames'''" tab at the top of the screen.<blockquote>[[File:Tfaa.1.5.png|frameless|999x999px]]</blockquote><br /> # Click the blue “'''Domain'''” link to view all Time Frames.<blockquote>[[File:Tfaa.1.6.png|frameless|1000x1000px]]</blockquote><br /> # Find your '''Holiday Time Frame''' and click to edit it {For this example, I'll be updating my North Office Holiday TF}<blockquote>[[File:Tfaa.1.7.png|frameless|1003x1003px]]</blockquote><br /> # When editing your '''Holiday Time Frame''', follow the instructions below based on the Time Frame Type type that's been selected. There's Specific Dates, Holidays, or Custom time frames.<br /> ## '''Specific Dates''' <br /> ##* Click on each desired date.<br /> ##* Click on the red plus sign to add them.<br /> ##* Click on the red "Save" button to finalize.<blockquote>[[File:Tfaa.1.8.1.png|frameless|699x699px]]</blockquote><br /> ## '''Holidays''' <br /> ##* Type in the name of the desired holiday.<br /> ##* Set the Time of Day (typically left as 12:00 AM to 11:59 PM to play the message all day)<br /> ##* Set Recurrence to “Yearly on selected holiday” so it repeats automatically each year.<br /> ##* Click the red “'''Save'''” button.<blockquote>[[File:Tfaa.1.8.2.png|frameless|693x693px]]</blockquote><br /> ## '''Custom''' <br /> ##* Depending on your needs, configure the Specific Dates or Holidays section using the steps above. Custom allows you to pick multiple Time Frame types.<blockquote>[[File:Tfaa.1.8.3.png|frameless|984x984px]]</blockquote><br /> # Click the red “'''Save'''” button to save your changes.<br /> <br /> == Update the Holiday Auto Attendant ==<br /> <br /> # Click on the "'''Auto''' '''Attendants'''" tab at the top of the screen.<blockquote>[[File:Tfaa.1.9.png|frameless|984x984px]]</blockquote><br /> # Find and edit your '''Holiday Auto Attendant'''. {''For this example, I'll be clicking on my "North Office Holiday AA" Auto Attendant''}<blockquote>[[File:Tfaa.1.10.png|frameless|981x981px]]</blockquote><br /> # To update the '''Holiday AA message''' as needed, click on the pencil icon. You can also Upload or Record your message if you don't want to use text-to-speech. Once you're done editing the message, click the red “'''Save'''” button. This is also where you can update your '''Dial Pad Menu''' if needed (To change where voicemails go for example).<blockquote>[[File:Tfaa.1.11.png|frameless|972x972px]]</blockquote><br /> # Click “'''Save'''” at the bottom when done to save all changes to your '''Holiday Auto Attendant'''.<blockquote>[[File:Tfaa.1.12.png|frameless|968x968px]]</blockquote><br /> <br /> == Prioritize the Holiday Rule ==<br /> <br /> # Return to the "'''Users'''" tab.<blockquote>[[File:Tfaa.1.13.png|frameless|963x963px]]</blockquote><br /> # Select your '''Routing User'''.<blockquote>[[File:Tfaa.1.14.png|frameless|957x957px]]</blockquote><br /> # Open the '''Answering Rules''' tab.<blockquote>[[File:Tfaa.1.15.png|frameless|952x952px]]</blockquote><br /> # Drag the '''Holiday Time Frame''' rule to the top of the list so that it takes priority over the other rules (such as regular business hours and default). ⚠️ '''Do not move the “Default” rule!''' ⚠️<blockquote>[[File:Tfaa.1.16.png|frameless|958x958px]]</blockquote><br /> # Click the red “'''Save'''” button and you're done!<blockquote>[[File:Tfaa.1.17.png|frameless|958x958px]]</blockquote><br /> <br /> = Creating a New Holiday Auto Attendant =<br /> If you don’t already have a Holiday Time Frame or Auto Attendant, here’s how to create them.<br /> <br /> == Check for Existing Holiday Settings ==<br /> <br /> # Verify your '''Routing''' '''User''' in the '''Inventory'''.<blockquote>[[File:Tfaa.2.1.png|frameless|955x955px]]</blockquote><br /> # Click on the "'''Users'''" tab at the top of the screen.<blockquote>[[File:Tfaa.2.2.1.png|frameless|964x964px]]</blockquote><br /> # Search for and click on your '''Routing''' '''User'''. {''For this example, I'll be using my West Office Routing User that has an extension of 152''}<blockquote>[[File:Tfaa.22.0.png|frameless|951x951px]]</blockquote><br /> # Under the '''Answering''' '''Rules''' tab, check if a Holiday Time Frame and Holiday Auto Attendant exist. If not, continue with the steps below.<blockquote>[[File:Tfaa.22.1.png|frameless|954x954px]]</blockquote><br /> <br /> == Create a Holiday Time Frame ==<br /> <br /> # Click on the "'''Time''' '''Frames'''" tab at the top of the screen.<blockquote>[[File:Tfaa.3.1.png|frameless|954x954px]]</blockquote><br /> # Click the blue “'''Domain'''” link.<blockquote>[[File:Tfaa.3.2.png|frameless|951x951px]]</blockquote><br /> # Click the red “'''Add Time Frame'''” button.<blockquote>[[File:Tfaa.3.4.png|frameless|939x939px]]</blockquote><br /> # When creating a Holiday Time Frame, fill out the following fields:<br /> ## '''Name'''<br /> ##* Enter a name using a clear naming scheme. It's best to name it <u>''[Routing User] Holiday TF''</u> so you can easily identify which '''Routing''' '''User''' the '''Time''' '''Frame''' has been created for. <br /> ## '''When'''<br /> ##* Then you must select a Time Frame type, I prefer custom, which allows me to set both Holiday sand Specific Dates as needed.<br /> ##* Then click the red “'''Save'''” button.<blockquote>[[File:Tfaa.3.5.png|frameless|782x782px]]</blockquote><br /> # Now that you have the Time Frame created, you'll add in your desired dates.<blockquote>[[File:Tfaa.3.6.png|frameless|984x984px]]</blockquote><br /> # I'm going to select “Holidays” and search for my desired Holidays <br /> #* '''Holidays'''<br /> #** Type in and select desired Holidays.<br /> #* '''Time'''<br /> #** Set your to and from time (I prefer selecting 12:00 am to 11:59 pm so that the message plays for the entire day, however, if you'd like this to just play during your business hours, you'd specify that here, example: 8:00 am to 5:00 pm) <br /> #* '''Recurrence''' <br /> #** Select Yearly on selected holiday to have this automatically take effect every year. Then, click on the red “Next” button. <blockquote>[[File:Tfaa.3.7.png|frameless|662x662px]]</blockquote><br /> # Then click the red "'''Save'''" button. <blockquote>[[File:Tfaa.3.8.png|frameless|665x665px]]</blockquote><br /> # Now that we have our dates added, we can go create our Auto Attendant.<br /> <br /> == Create a Holiday Auto Attendant ==<br /> <br /> # Click on the "'''Auto''' '''Attendants'''" tab at the top of the screen.<blockquote>[[File:Tfaa.2.2.1.png|frameless|948x948px]]</blockquote><br /> # Click the red “'''Add''' '''Attendant'''” button.<blockquote>[[File:Tfaa.3.10.png|frameless|941x941px]]</blockquote><br /> # Fill out the Add an Auto Attendant fields<br /> #* '''Name'''<br /> #** Use the same naming scheme as previously discussed.<br /> #* '''Extension'''<br /> #** ⚠️ ALWAYS use a new, unused extension, if it says '''Warning''' next to the number, you must select a different one. It'll say '''New''' if done correctly. ⚠️ <br /> #* '''Time Frame'''<br /> #** ⚠️ ALWAYS set this to Default, do not apply any other time frames to your auto attendants ⚠️ <br /> #** Then click on the red "Add" button.<blockquote>[[File:Tfaa.2.2.2.png|frameless|679x679px]]</blockquote><br /> # Edit the new '''Auto''' '''Attendant''', click on the pencil Icon or click on the field that says Click to add a new menu prompt <blockquote>[[File:Tfaa.3.12.png|frameless|975x975px]]</blockquote><br /> # Fill out all parameters under Manage Audio<br /> #* '''New Greeting'''<br /> #** Select your greeting type (Text-to-Speech, Upload, or Record) For this example, I'll just be using Text-to-Speech. It may be easier to type your message in Notepad then copy and paste it into the message field. Then select the Voice you prefer, and click the red “'''Save'''” button.<br /> #* '''Message'''<br /> #** Enter in your desired message.<br /> #* '''Voice'''<br /> #** Select your desired text-to-speech voice. Then click on the red "'''Save'''" button.<blockquote>[[File:Tfaa.3.13.png|frameless|685x685px]]</blockquote><br /> # Set Dial Pad Menu Options.<br /> ## Select your Options number (the number the caller will press on their numpad) For example, to set up a Voicemail option, you'll select the number you want your callers to press {''For this example, Option 1''}<br /> ## Select your application (this dictates what will happen when the number is pressed) <blockquote>[[File:Tfaa.4.1.png|frameless|698x698px]]</blockquote>3. Set required parameters (specify what the application does) {''In this example, I'm going to type out my West Office VM User''}<blockquote>[[File:Tfaa.3.15.png|frameless|713x713px]]</blockquote><br /> # Click the red "'''Save'''" button.<br /> <br /> == Assign new Holiday Rules to the Routing User ==<br /> <br /> # Return to the "'''Users'''" tab<blockquote>[[File:Tfaa.3.16.webp|frameless|974x974px]]</blockquote><br /> # Select your '''Routing User'''.<blockquote>[[File:Tfaa.3.17.webp|frameless|970x970px]]</blockquote><br /> # Open the '''Answering''' '''Rules''' tab.<blockquote>[[File:Tfaa.3.19.webp|frameless|980x980px]]</blockquote><br /> # Click on the red "'''Add''' '''Rule'''" button.<br /> #* Time Frame a. Select the Holiday Time Frame you created<br /> #* Call Forwarding a. Enable Call Forwarding --> Always, and set it to the Holiday Auto Attendant you created.<br /> #* Click the red "'''Save'''" button.<blockquote>[[File:Tfaa.3.20.png|frameless|628x628px]]</blockquote><br /> <br /> == Prioritize the Holiday Rule ==<br /> <br /> # In the '''Answering''' '''Rules''' tab, drag the Holiday Time Frame rule to the top of the list so that it takes priority over the other rules (such as regular business hours and default). ⚠️ Do not move the “Default” rule! ⚠️<blockquote>[[File:Tfaa.3.23.webp|frameless|1042x1042px]]</blockquote><br /> # Click the red “'''Save'''” button. You're done!<blockquote>[[File:Tfaa.3.24.webp|frameless|1022x1022px]]</blockquote><br /> If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Creating_a_Temp_Forward/Holiday_Message&diff=1346 Creating a Temp Forward/Holiday Message 2025-12-17T23:03:58Z

<p>Pcaveness: </p> <hr /> <div>This page is part of the [[NOVA Manager Portal]] section.<br /> = Creating a Temp Forward/Holiday Message =<br /> '''This guide will help you configure your phone system for:'''<br /> <br /> - Holiday Closures<br /> <br /> - Unexpected Office Closures<br /> <br /> - Custom Messages for Customers<br /> <br /> '''We’ll walk you through:'''<br /> <br /> - Verifying your Routing User <br /> <br /> - Updating an Existing Holiday Auto Attendant<br /> <br /> - Creating a New Holiday Auto Attendant<br /> <br /> == Video Walkthrough ==<br /> [[File:HolidayTF.mp4|600px|frame|left|Holiday Time Frames]]<br /> <br /> = Verifying the Routing User =<br /> Login to https://nova.vestednetworks.com <br /> <br /> Before making any changes, it’s important to confirm that you’re editing the correct Routing User. This ensures updates are made to the right Time Frames and Auto Attendants—specifically for calls to your company’s main phone number.<br /> <br /> Steps:<br /> <br /> # Go to your Domain’s Inventory, click on the "'''Inventory'''" tab at the top of the screen.<blockquote>[[File:TFAA.0.1.png|frameless|951x951px]]</blockquote><br /> # Click the "'''Filter'''" button in the top-left corner. <blockquote>[[File:Tfaa.0.2.2.png|frameless|951x951px]]</blockquote><br /> # Under Phone Numbers, enter your company's main number (the number your customer will be calling). Click the red "'''Filter'''" button.<blockquote>[[File:Tfaa.0.3.png|frameless|620x620px]]</blockquote><br /> # Look under Destination - this is the '''Routing User''' that handles your main number. Take note of this user, you'll reference it when updating your '''Time Frame (TF)''' and '''Auto Attendants (AA)'''.<blockquote>[[File:Tfaa.0.4.png|frameless|978x978px]]</blockquote><br /> <br /> = Updating an Existing Holiday Auto Attendant =<br /> If you already have a Holiday Time Frame and Auto Attendant set up, follow these steps to update them. If you're unsure how to check and see if you have a Holiday Time Frame or Auto Attendant, you can still look through these steps to see if you'll need to create or update one.<br /> <br /> == Check for Existing Holiday Settings ==<br /> <br /> # Click on the "'''Users'''" tab at the top of the screen.<blockquote>[[File:Tfaa.1.1.png|frameless|972x972px]]</blockquote><br /> # Search for and click on your '''Routing User''' {For this example, I'll be using my North Office Routing User that has an extension of 150}<blockquote>[[File:Tfaa.1.2.png|frameless|954x954px]]</blockquote><br /> # Open the '''Answering Rules''' tab.<blockquote>[[File:Tfaa.1.3.png|frameless|980x980px]]</blockquote><br /> # Note the '''Holiday Time Frame''' and Holiday '''Auto Attendant''' assigned, these are the two things we'll be updating.<blockquote>[[File:Tfaa.1.4.png|frameless|991x991px]]</blockquote><br /> <br /> == Update the Holiday Time Frame ==<br /> <br /> # Click on the "'''Time''' '''Frames'''" tab at the top of the screen.<blockquote>[[File:Tfaa.1.5.png|frameless|999x999px]]</blockquote><br /> # Click the blue “'''Domain'''” link to view all Time Frames.<blockquote>[[File:Tfaa.1.6.png|frameless|1000x1000px]]</blockquote><br /> # Find your '''Holiday Time Frame''' and click to edit it {For this example, I'll be updating my North Office Holiday TF}<blockquote>[[File:Tfaa.1.7.png|frameless|1003x1003px]]</blockquote><br /> # When editing your '''Holiday Time Frame''', follow the instructions below based on the Time Frame Type type that's been selected. There's Specific Dates, Holidays, or Custom time frames.<br /> ## '''Specific Dates''' <br /> ##* Click on each desired date.<br /> ##* Click on the red plus sign to add them.<br /> ##* Click on the red "Save" button to finalize.<blockquote>[[File:Tfaa.1.8.1.png|frameless|699x699px]]</blockquote><br /> ## '''Holidays''' <br /> ##* Type in the name of the desired holiday.<br /> ##* Set the Time of Day (typically left as 12:00 AM to 11:59 PM to play the message all day)<br /> ##* Set Recurrence to “Yearly on selected holiday” so it repeats automatically each year.<br /> ##* Click the red “'''Save'''” button.<blockquote>[[File:Tfaa.1.8.2.png|frameless|693x693px]]</blockquote><br /> ## '''Custom''' <br /> ##* Depending on your needs, configure the Specific Dates or Holidays section using the steps above. Custom allows you to pick multiple Time Frame types.<blockquote>[[File:Tfaa.1.8.3.png|frameless|984x984px]]</blockquote><br /> # Click the red “'''Save'''” button to save your changes.<br /> <br /> == Update the Holiday Auto Attendant ==<br /> <br /> # Click on the "'''Auto''' '''Attendants'''" tab at the top of the screen.<blockquote>[[File:Tfaa.1.9.png|frameless|984x984px]]</blockquote><br /> # Find and edit your '''Holiday Auto Attendant'''. {''For this example, I'll be clicking on my "North Office Holiday AA" Auto Attendant''}<blockquote>[[File:Tfaa.1.10.png|frameless|981x981px]]</blockquote><br /> # To update the '''Holiday AA message''' as needed, click on the pencil icon. You can also Upload or Record your message if you don't want to use text-to-speech. Once you're done editing the message, click the red “'''Save'''” button. This is also where you can update your '''Dial Pad Menu''' if needed (To change where voicemails go for example).<blockquote>[[File:Tfaa.1.11.png|frameless|972x972px]]</blockquote><br /> # Click “'''Save'''” at the bottom when done to save all changes to your '''Holiday Auto Attendant'''.<blockquote>[[File:Tfaa.1.12.png|frameless|968x968px]]</blockquote><br /> <br /> == Prioritize the Holiday Rule ==<br /> <br /> # Return to the "'''Users'''" tab.<blockquote>[[File:Tfaa.1.13.png|frameless|963x963px]]</blockquote><br /> # Select your '''Routing User'''.<blockquote>[[File:Tfaa.1.14.png|frameless|957x957px]]</blockquote><br /> # Open the '''Answering Rules''' tab.<blockquote>[[File:Tfaa.1.15.png|frameless|952x952px]]</blockquote><br /> # Drag the '''Holiday Time Frame''' rule to the top of the list so that it takes priority over the other rules (such as regular business hours and default). ⚠️ '''Do not move the “Default” rule!''' ⚠️<blockquote>[[File:Tfaa.1.16.png|frameless|958x958px]]</blockquote><br /> # Click the red “'''Save'''” button and you're done!<blockquote>[[File:Tfaa.1.17.png|frameless|958x958px]]</blockquote><br /> <br /> = Creating a New Holiday Auto Attendant =<br /> If you don’t already have a Holiday Time Frame or Auto Attendant, here’s how to create them.<br /> <br /> == Check for Existing Holiday Settings ==<br /> <br /> # Verify your '''Routing''' '''User''' in the '''Inventory'''.<blockquote>[[File:Tfaa.2.1.png|frameless|955x955px]]</blockquote><br /> # Click on the "'''Users'''" tab at the top of the screen.<blockquote>[[File:Tfaa.2.2.1.png|frameless|964x964px]]</blockquote><br /> # Search for and click on your '''Routing''' '''User'''. {''For this example, I'll be using my West Office Routing User that has an extension of 152''}<blockquote>[[File:Tfaa.22.0.png|frameless|951x951px]]</blockquote><br /> # Under the '''Answering''' '''Rules''' tab, check if a Holiday Time Frame and Holiday Auto Attendant exist. If not, continue with the steps below.<blockquote>[[File:Tfaa.22.1.png|frameless|954x954px]]</blockquote><br /> <br /> == Create a Holiday Time Frame ==<br /> <br /> # Click on the "'''Time''' '''Frames'''" tab at the top of the screen.<blockquote>[[File:Tfaa.3.1.png|frameless|954x954px]]</blockquote><br /> # Click the blue “'''Domain'''” link.<blockquote>[[File:Tfaa.3.2.png|frameless|951x951px]]</blockquote><br /> # Click the red “'''Add Time Frame'''” button.<blockquote>[[File:Tfaa.3.4.png|frameless|939x939px]]</blockquote><br /> # When creating a Holiday Time Frame, fill out the following fields:<br /> ## '''Name'''<br /> ##* Enter a name using a clear naming scheme. It's best to name it <u>''[Routing User] Holiday TF''</u> so you can easily identify which '''Routing''' '''User''' the '''Time''' '''Frame''' has been created for. <br /> ## '''When'''<br /> ##* Then you must select a Time Frame type, I prefer custom, which allows me to set both Holiday sand Specific Dates as needed.<br /> ##* Then click the red “'''Save'''” button.<blockquote>[[File:Tfaa.3.5.png|frameless|782x782px]]</blockquote><br /> # Now that you have the Time Frame created, you'll add in your desired dates.<blockquote>[[File:Tfaa.3.6.png|frameless|984x984px]]</blockquote><br /> # I'm going to select “Holidays” and search for my desired Holidays <br /> #* '''Holidays'''<br /> #** Type in and select desired Holidays.<br /> #* '''Time'''<br /> #** Set your to and from time (I prefer selecting 12:00 am to 11:59 pm so that the message plays for the entire day, however, if you'd like this to just play during your business hours, you'd specify that here, example: 8:00 am to 5:00 pm) <br /> #* '''Recurrence''' <br /> #** Select Yearly on selected holiday to have this automatically take effect every year. Then, click on the red “Next” button. <blockquote>[[File:Tfaa.3.7.png|frameless|662x662px]]</blockquote><br /> # Then click the red "'''Save'''" button. <blockquote>[[File:Tfaa.3.8.png|frameless|665x665px]]</blockquote><br /> # Now that we have our dates added, we can go create our Auto Attendant.<br /> <br /> == Create a Holiday Auto Attendant ==<br /> <br /> # Click on the "'''Auto''' '''Attendants'''" tab at the top of the screen.<blockquote>[[File:Tfaa.2.2.1.png|frameless|948x948px]]</blockquote><br /> # Click the red “'''Add''' '''Attendant'''” button.<blockquote>[[File:Tfaa.3.10.png|frameless|941x941px]]</blockquote><br /> # Fill out the Add an Auto Attendant fields<br /> #* '''Name'''<br /> #** Use the same naming scheme as previously discussed.<br /> #* '''Extension'''<br /> #** ⚠️ ALWAYS use a new, unused extension, if it says '''Warning''' next to the number, you must select a different one. It'll say '''New''' if done correctly. ⚠️ <br /> #* '''Time Frame'''<br /> #** ⚠️ ALWAYS set this to Default, do not apply any other time frames to your auto attendants ⚠️ <br /> #** Then click on the red "Add" button.<blockquote>[[File:Tfaa.2.2.2.png|frameless|679x679px]]</blockquote><br /> # Edit the new '''Auto''' '''Attendant''', click on the pencil Icon or click on the field that says Click to add a new menu prompt <blockquote>[[File:Tfaa.3.12.png|frameless|975x975px]]</blockquote><br /> # Fill out all parameters under Manage Audio<br /> #* '''New Greeting'''<br /> #** Select your greeting type (Text-to-Speech, Upload, or Record) For this example, I'll just be using Text-to-Speech. It may be easier to type your message in Notepad then copy and paste it into the message field. Then select the Voice you prefer, and click the red “'''Save'''” button.<br /> #* '''Message'''<br /> #** Enter in your desired message.<br /> #* '''Voice'''<br /> #** Select your desired text-to-speech voice. Then click on the red "'''Save'''" button.<blockquote>[[File:Tfaa.3.13.png|frameless|685x685px]]</blockquote><br /> # Set Dial Pad Menu Options.<br /> ## Select your Options number (the number the caller will press on their numpad) For example, to set up a Voicemail option, you'll select the number you want your callers to press {''For this example, Option 1''}<br /> ## Select your application (this dictates what will happen when the number is pressed) <blockquote>[[File:Tfaa.4.1.png|frameless|698x698px]]</blockquote>3. Set required parameters (specify what the application does) {''In this example, I'm going to type out my West Office VM User''}<blockquote>[[File:Tfaa.3.15.png|frameless|713x713px]]</blockquote><br /> # Click the red "'''Save'''" button.<br /> <br /> == Assign new Holiday Rules to the Routing User ==<br /> <br /> # Return to the "'''Users'''" tab<blockquote>[[File:Tfaa.3.16.webp|frameless|974x974px]]</blockquote><br /> # Select your '''Routing User'''.<blockquote>[[File:Tfaa.3.17.webp|frameless|970x970px]]</blockquote><br /> # Open the '''Answering''' '''Rules''' tab.<blockquote>[[File:Tfaa.3.19.webp|frameless|980x980px]]</blockquote><br /> # Click on the red "'''Add''' '''Rule'''" button.<br /> #* Time Frame a. Select the Holiday Time Frame you created<br /> #* Call Forwarding a. Enable Call Forwarding --> Always, and set it to the Holiday Auto Attendant you created.<br /> #* Click the red "'''Save'''" button.<blockquote>[[File:Tfaa.3.20.png|frameless|628x628px]]</blockquote><br /> <br /> == Prioritize the Holiday Rule ==<br /> <br /> # In the '''Answering''' '''Rules''' tab, drag the Holiday Time Frame rule to the top of the list so that it takes priority over the other rules (such as regular business hours and default). ⚠️ Do not move the “Default” rule! ⚠️<blockquote>[[File:Tfaa.3.23.webp|frameless|1042x1042px]]</blockquote><br /> # Click the red “'''Save'''” button. You're done!<blockquote>[[File:Tfaa.3.24.webp|frameless|1022x1022px]]</blockquote><br /> If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Creating_a_Temp_Forward/Holiday_Message&diff=1345 Creating a Temp Forward/Holiday Message 2025-12-17T23:00:13Z

<p>Pcaveness: </p> <hr /> <div>This page is part of the [[NOVA Manager Portal]] section.<br /> = Creating a Temp Forward/Holiday Message =<br /> '''This guide will help you configure your phone system for:'''<br /> <br /> - Holiday Closures<br /> <br /> - Unexpected Office Closures<br /> <br /> - Custom Messages for Customers<br /> <br /> '''We’ll walk you through:'''<br /> <br /> - Verifying your Routing User <br /> <br /> - Updating an Existing Holiday Auto Attendant<br /> <br /> - Creating a New Holiday Auto Attendant<br /> <br /> == Video Walkthrough ==<br /> [[File:HolidayTF.mp4|none|frameless|left]]<br /> <br /> = Verifying the Routing User =<br /> Login to https://nova.vestednetworks.com <br /> <br /> Before making any changes, it’s important to confirm that you’re editing the correct Routing User. This ensures updates are made to the right Time Frames and Auto Attendants—specifically for calls to your company’s main phone number.<br /> <br /> Steps:<br /> <br /> # Go to your Domain’s Inventory, click on the "'''Inventory'''" tab at the top of the screen.<blockquote>[[File:TFAA.0.1.png|frameless|951x951px]]</blockquote><br /> # Click the "'''Filter'''" button in the top-left corner. <blockquote>[[File:Tfaa.0.2.2.png|frameless|951x951px]]</blockquote><br /> # Under Phone Numbers, enter your company's main number (the number your customer will be calling). Click the red "'''Filter'''" button.<blockquote>[[File:Tfaa.0.3.png|frameless|620x620px]]</blockquote><br /> # Look under Destination - this is the '''Routing User''' that handles your main number. Take note of this user, you'll reference it when updating your '''Time Frame (TF)''' and '''Auto Attendants (AA)'''.<blockquote>[[File:Tfaa.0.4.png|frameless|978x978px]]</blockquote><br /> <br /> = Updating an Existing Holiday Auto Attendant =<br /> If you already have a Holiday Time Frame and Auto Attendant set up, follow these steps to update them. If you're unsure how to check and see if you have a Holiday Time Frame or Auto Attendant, you can still look through these steps to see if you'll need to create or update one.<br /> <br /> == Check for Existing Holiday Settings ==<br /> <br /> # Click on the "'''Users'''" tab at the top of the screen.<blockquote>[[File:Tfaa.1.1.png|frameless|972x972px]]</blockquote><br /> # Search for and click on your '''Routing User''' {For this example, I'll be using my North Office Routing User that has an extension of 150}<blockquote>[[File:Tfaa.1.2.png|frameless|954x954px]]</blockquote><br /> # Open the '''Answering Rules''' tab.<blockquote>[[File:Tfaa.1.3.png|frameless|980x980px]]</blockquote><br /> # Note the '''Holiday Time Frame''' and Holiday '''Auto Attendant''' assigned, these are the two things we'll be updating.<blockquote>[[File:Tfaa.1.4.png|frameless|991x991px]]</blockquote><br /> <br /> == Update the Holiday Time Frame ==<br /> <br /> # Click on the "'''Time''' '''Frames'''" tab at the top of the screen.<blockquote>[[File:Tfaa.1.5.png|frameless|999x999px]]</blockquote><br /> # Click the blue “'''Domain'''” link to view all Time Frames.<blockquote>[[File:Tfaa.1.6.png|frameless|1000x1000px]]</blockquote><br /> # Find your '''Holiday Time Frame''' and click to edit it {For this example, I'll be updating my North Office Holiday TF}<blockquote>[[File:Tfaa.1.7.png|frameless|1003x1003px]]</blockquote><br /> # When editing your '''Holiday Time Frame''', follow the instructions below based on the Time Frame Type type that's been selected. There's Specific Dates, Holidays, or Custom time frames.<br /> ## '''Specific Dates''' <br /> ##* Click on each desired date.<br /> ##* Click on the red plus sign to add them.<br /> ##* Click on the red "Save" button to finalize.<blockquote>[[File:Tfaa.1.8.1.png|frameless|699x699px]]</blockquote><br /> ## '''Holidays''' <br /> ##* Type in the name of the desired holiday.<br /> ##* Set the Time of Day (typically left as 12:00 AM to 11:59 PM to play the message all day)<br /> ##* Set Recurrence to “Yearly on selected holiday” so it repeats automatically each year.<br /> ##* Click the red “'''Save'''” button.<blockquote>[[File:Tfaa.1.8.2.png|frameless|693x693px]]</blockquote><br /> ## '''Custom''' <br /> ##* Depending on your needs, configure the Specific Dates or Holidays section using the steps above. Custom allows you to pick multiple Time Frame types.<blockquote>[[File:Tfaa.1.8.3.png|frameless|984x984px]]</blockquote><br /> # Click the red “'''Save'''” button to save your changes.<br /> <br /> == Update the Holiday Auto Attendant ==<br /> <br /> # Click on the "'''Auto''' '''Attendants'''" tab at the top of the screen.<blockquote>[[File:Tfaa.1.9.png|frameless|984x984px]]</blockquote><br /> # Find and edit your '''Holiday Auto Attendant'''. {''For this example, I'll be clicking on my "North Office Holiday AA" Auto Attendant''}<blockquote>[[File:Tfaa.1.10.png|frameless|981x981px]]</blockquote><br /> # To update the '''Holiday AA message''' as needed, click on the pencil icon. You can also Upload or Record your message if you don't want to use text-to-speech. Once you're done editing the message, click the red “'''Save'''” button. This is also where you can update your '''Dial Pad Menu''' if needed (To change where voicemails go for example).<blockquote>[[File:Tfaa.1.11.png|frameless|972x972px]]</blockquote><br /> # Click “'''Save'''” at the bottom when done to save all changes to your '''Holiday Auto Attendant'''.<blockquote>[[File:Tfaa.1.12.png|frameless|968x968px]]</blockquote><br /> <br /> == Prioritize the Holiday Rule ==<br /> <br /> # Return to the "'''Users'''" tab.<blockquote>[[File:Tfaa.1.13.png|frameless|963x963px]]</blockquote><br /> # Select your '''Routing User'''.<blockquote>[[File:Tfaa.1.14.png|frameless|957x957px]]</blockquote><br /> # Open the '''Answering Rules''' tab.<blockquote>[[File:Tfaa.1.15.png|frameless|952x952px]]</blockquote><br /> # Drag the '''Holiday Time Frame''' rule to the top of the list so that it takes priority over the other rules (such as regular business hours and default). ⚠️ '''Do not move the “Default” rule!''' ⚠️<blockquote>[[File:Tfaa.1.16.png|frameless|958x958px]]</blockquote><br /> # Click the red “'''Save'''” button and you're done!<blockquote>[[File:Tfaa.1.17.png|frameless|958x958px]]</blockquote><br /> <br /> = Creating a New Holiday Auto Attendant =<br /> If you don’t already have a Holiday Time Frame or Auto Attendant, here’s how to create them.<br /> <br /> == Check for Existing Holiday Settings ==<br /> <br /> # Verify your '''Routing''' '''User''' in the '''Inventory'''.<blockquote>[[File:Tfaa.2.1.png|frameless|955x955px]]</blockquote><br /> # Click on the "'''Users'''" tab at the top of the screen.<blockquote>[[File:Tfaa.2.2.1.png|frameless|964x964px]]</blockquote><br /> # Search for and click on your '''Routing''' '''User'''. {''For this example, I'll be using my West Office Routing User that has an extension of 152''}<blockquote>[[File:Tfaa.22.0.png|frameless|951x951px]]</blockquote><br /> # Under the '''Answering''' '''Rules''' tab, check if a Holiday Time Frame and Holiday Auto Attendant exist. If not, continue with the steps below.<blockquote>[[File:Tfaa.22.1.png|frameless|954x954px]]</blockquote><br /> <br /> == Create a Holiday Time Frame ==<br /> <br /> # Click on the "'''Time''' '''Frames'''" tab at the top of the screen.<blockquote>[[File:Tfaa.3.1.png|frameless|954x954px]]</blockquote><br /> # Click the blue “'''Domain'''” link.<blockquote>[[File:Tfaa.3.2.png|frameless|951x951px]]</blockquote><br /> # Click the red “'''Add Time Frame'''” button.<blockquote>[[File:Tfaa.3.4.png|frameless|939x939px]]</blockquote><br /> # When creating a Holiday Time Frame, fill out the following fields:<br /> ## '''Name'''<br /> ##* Enter a name using a clear naming scheme. It's best to name it <u>''[Routing User] Holiday TF''</u> so you can easily identify which '''Routing''' '''User''' the '''Time''' '''Frame''' has been created for. <br /> ## '''When'''<br /> ##* Then you must select a Time Frame type, I prefer custom, which allows me to set both Holiday sand Specific Dates as needed.<br /> ##* Then click the red “'''Save'''” button.<blockquote>[[File:Tfaa.3.5.png|frameless|782x782px]]</blockquote><br /> # Now that you have the Time Frame created, you'll add in your desired dates.<blockquote>[[File:Tfaa.3.6.png|frameless|984x984px]]</blockquote><br /> # I'm going to select “Holidays” and search for my desired Holidays <br /> #* '''Holidays'''<br /> #** Type in and select desired Holidays.<br /> #* '''Time'''<br /> #** Set your to and from time (I prefer selecting 12:00 am to 11:59 pm so that the message plays for the entire day, however, if you'd like this to just play during your business hours, you'd specify that here, example: 8:00 am to 5:00 pm) <br /> #* '''Recurrence''' <br /> #** Select Yearly on selected holiday to have this automatically take effect every year. Then, click on the red “Next” button. <blockquote>[[File:Tfaa.3.7.png|frameless|662x662px]]</blockquote><br /> # Then click the red "'''Save'''" button. <blockquote>[[File:Tfaa.3.8.png|frameless|665x665px]]</blockquote><br /> # Now that we have our dates added, we can go create our Auto Attendant.<br /> <br /> == Create a Holiday Auto Attendant ==<br /> <br /> # Click on the "'''Auto''' '''Attendants'''" tab at the top of the screen.<blockquote>[[File:Tfaa.2.2.1.png|frameless|948x948px]]</blockquote><br /> # Click the red “'''Add''' '''Attendant'''” button.<blockquote>[[File:Tfaa.3.10.png|frameless|941x941px]]</blockquote><br /> # Fill out the Add an Auto Attendant fields<br /> #* '''Name'''<br /> #** Use the same naming scheme as previously discussed.<br /> #* '''Extension'''<br /> #** ⚠️ ALWAYS use a new, unused extension, if it says '''Warning''' next to the number, you must select a different one. It'll say '''New''' if done correctly. ⚠️ <br /> #* '''Time Frame'''<br /> #** ⚠️ ALWAYS set this to Default, do not apply any other time frames to your auto attendants ⚠️ <br /> #** Then click on the red "Add" button.<blockquote>[[File:Tfaa.2.2.2.png|frameless|679x679px]]</blockquote><br /> # Edit the new '''Auto''' '''Attendant''', click on the pencil Icon or click on the field that says Click to add a new menu prompt <blockquote>[[File:Tfaa.3.12.png|frameless|975x975px]]</blockquote><br /> # Fill out all parameters under Manage Audio<br /> #* '''New Greeting'''<br /> #** Select your greeting type (Text-to-Speech, Upload, or Record) For this example, I'll just be using Text-to-Speech. It may be easier to type your message in Notepad then copy and paste it into the message field. Then select the Voice you prefer, and click the red “'''Save'''” button.<br /> #* '''Message'''<br /> #** Enter in your desired message.<br /> #* '''Voice'''<br /> #** Select your desired text-to-speech voice. Then click on the red "'''Save'''" button.<blockquote>[[File:Tfaa.3.13.png|frameless|685x685px]]</blockquote><br /> # Set Dial Pad Menu Options.<br /> ## Select your Options number (the number the caller will press on their numpad) For example, to set up a Voicemail option, you'll select the number you want your callers to press {''For this example, Option 1''}<br /> ## Select your application (this dictates what will happen when the number is pressed) <blockquote>[[File:Tfaa.4.1.png|frameless|698x698px]]</blockquote>3. Set required parameters (specify what the application does) {''In this example, I'm going to type out my West Office VM User''}<blockquote>[[File:Tfaa.3.15.png|frameless|713x713px]]</blockquote><br /> # Click the red "'''Save'''" button.<br /> <br /> == Assign new Holiday Rules to the Routing User ==<br /> <br /> # Return to the "'''Users'''" tab<blockquote>[[File:Tfaa.3.16.webp|frameless|974x974px]]</blockquote><br /> # Select your '''Routing User'''.<blockquote>[[File:Tfaa.3.17.webp|frameless|970x970px]]</blockquote><br /> # Open the '''Answering''' '''Rules''' tab.<blockquote>[[File:Tfaa.3.19.webp|frameless|980x980px]]</blockquote><br /> # Click on the red "'''Add''' '''Rule'''" button.<br /> #* Time Frame a. Select the Holiday Time Frame you created<br /> #* Call Forwarding a. Enable Call Forwarding --> Always, and set it to the Holiday Auto Attendant you created.<br /> #* Click the red "'''Save'''" button.<blockquote>[[File:Tfaa.3.20.png|frameless|628x628px]]</blockquote><br /> <br /> == Prioritize the Holiday Rule ==<br /> <br /> # In the '''Answering''' '''Rules''' tab, drag the Holiday Time Frame rule to the top of the list so that it takes priority over the other rules (such as regular business hours and default). ⚠️ Do not move the “Default” rule! ⚠️<blockquote>[[File:Tfaa.3.23.webp|frameless|1042x1042px]]</blockquote><br /> # Click the red “'''Save'''” button. You're done!<blockquote>[[File:Tfaa.3.24.webp|frameless|1022x1022px]]</blockquote><br /> If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Creating_a_Temp_Forward/Holiday_Message&diff=1344 Creating a Temp Forward/Holiday Message 2025-12-17T22:57:06Z

<p>Pcaveness: </p> <hr /> <div>This page is part of the [[NOVA Manager Portal]] section.<br /> = Creating a Temp Forward/Holiday Message =<br /> '''This guide will help you configure your phone system for:'''<br /> <br /> - Holiday Closures<br /> <br /> - Unexpected Office Closures<br /> <br /> - Custom Messages for Customers<br /> <br /> '''We’ll walk you through:'''<br /> <br /> - Verifying your Routing User <br /> <br /> - Updating an Existing Holiday Auto Attendant<br /> <br /> - Creating a New Holiday Auto Attendant<br /> <br /> == Video Walkthrough ==<br /> [[File:HolidayTF.mp4|none|frame]]<br /> <br /> = Verifying the Routing User =<br /> Login to https://nova.vestednetworks.com <br /> <br /> Before making any changes, it’s important to confirm that you’re editing the correct Routing User. This ensures updates are made to the right Time Frames and Auto Attendants—specifically for calls to your company’s main phone number.<br /> <br /> Steps:<br /> <br /> # Go to your Domain’s Inventory, click on the "'''Inventory'''" tab at the top of the screen.<blockquote>[[File:TFAA.0.1.png|frameless|951x951px]]</blockquote><br /> # Click the "'''Filter'''" button in the top-left corner. <blockquote>[[File:Tfaa.0.2.2.png|frameless|951x951px]]</blockquote><br /> # Under Phone Numbers, enter your company's main number (the number your customer will be calling). Click the red "'''Filter'''" button.<blockquote>[[File:Tfaa.0.3.png|frameless|620x620px]]</blockquote><br /> # Look under Destination - this is the '''Routing User''' that handles your main number. Take note of this user, you'll reference it when updating your '''Time Frame (TF)''' and '''Auto Attendants (AA)'''.<blockquote>[[File:Tfaa.0.4.png|frameless|978x978px]]</blockquote><br /> <br /> = Updating an Existing Holiday Auto Attendant =<br /> If you already have a Holiday Time Frame and Auto Attendant set up, follow these steps to update them. If you're unsure how to check and see if you have a Holiday Time Frame or Auto Attendant, you can still look through these steps to see if you'll need to create or update one.<br /> <br /> == Check for Existing Holiday Settings ==<br /> <br /> # Click on the "'''Users'''" tab at the top of the screen.<blockquote>[[File:Tfaa.1.1.png|frameless|972x972px]]</blockquote><br /> # Search for and click on your '''Routing User''' {For this example, I'll be using my North Office Routing User that has an extension of 150}<blockquote>[[File:Tfaa.1.2.png|frameless|954x954px]]</blockquote><br /> # Open the '''Answering Rules''' tab.<blockquote>[[File:Tfaa.1.3.png|frameless|980x980px]]</blockquote><br /> # Note the '''Holiday Time Frame''' and Holiday '''Auto Attendant''' assigned, these are the two things we'll be updating.<blockquote>[[File:Tfaa.1.4.png|frameless|991x991px]]</blockquote><br /> <br /> == Update the Holiday Time Frame ==<br /> <br /> # Click on the "'''Time''' '''Frames'''" tab at the top of the screen.<blockquote>[[File:Tfaa.1.5.png|frameless|999x999px]]</blockquote><br /> # Click the blue “'''Domain'''” link to view all Time Frames.<blockquote>[[File:Tfaa.1.6.png|frameless|1000x1000px]]</blockquote><br /> # Find your '''Holiday Time Frame''' and click to edit it {For this example, I'll be updating my North Office Holiday TF}<blockquote>[[File:Tfaa.1.7.png|frameless|1003x1003px]]</blockquote><br /> # When editing your '''Holiday Time Frame''', follow the instructions below based on the Time Frame Type type that's been selected. There's Specific Dates, Holidays, or Custom time frames.<br /> ## '''Specific Dates''' <br /> ##* Click on each desired date.<br /> ##* Click on the red plus sign to add them.<br /> ##* Click on the red "Save" button to finalize.<blockquote>[[File:Tfaa.1.8.1.png|frameless|699x699px]]</blockquote><br /> ## '''Holidays''' <br /> ##* Type in the name of the desired holiday.<br /> ##* Set the Time of Day (typically left as 12:00 AM to 11:59 PM to play the message all day)<br /> ##* Set Recurrence to “Yearly on selected holiday” so it repeats automatically each year.<br /> ##* Click the red “'''Save'''” button.<blockquote>[[File:Tfaa.1.8.2.png|frameless|693x693px]]</blockquote><br /> ## '''Custom''' <br /> ##* Depending on your needs, configure the Specific Dates or Holidays section using the steps above. Custom allows you to pick multiple Time Frame types.<blockquote>[[File:Tfaa.1.8.3.png|frameless|984x984px]]</blockquote><br /> # Click the red “'''Save'''” button to save your changes.<br /> <br /> == Update the Holiday Auto Attendant ==<br /> <br /> # Click on the "'''Auto''' '''Attendants'''" tab at the top of the screen.<blockquote>[[File:Tfaa.1.9.png|frameless|984x984px]]</blockquote><br /> # Find and edit your '''Holiday Auto Attendant'''. {''For this example, I'll be clicking on my "North Office Holiday AA" Auto Attendant''}<blockquote>[[File:Tfaa.1.10.png|frameless|981x981px]]</blockquote><br /> # To update the '''Holiday AA message''' as needed, click on the pencil icon. You can also Upload or Record your message if you don't want to use text-to-speech. Once you're done editing the message, click the red “'''Save'''” button. This is also where you can update your '''Dial Pad Menu''' if needed (To change where voicemails go for example).<blockquote>[[File:Tfaa.1.11.png|frameless|972x972px]]</blockquote><br /> # Click “'''Save'''” at the bottom when done to save all changes to your '''Holiday Auto Attendant'''.<blockquote>[[File:Tfaa.1.12.png|frameless|968x968px]]</blockquote><br /> <br /> == Prioritize the Holiday Rule ==<br /> <br /> # Return to the "'''Users'''" tab.<blockquote>[[File:Tfaa.1.13.png|frameless|963x963px]]</blockquote><br /> # Select your '''Routing User'''.<blockquote>[[File:Tfaa.1.14.png|frameless|957x957px]]</blockquote><br /> # Open the '''Answering Rules''' tab.<blockquote>[[File:Tfaa.1.15.png|frameless|952x952px]]</blockquote><br /> # Drag the '''Holiday Time Frame''' rule to the top of the list so that it takes priority over the other rules (such as regular business hours and default). ⚠️ '''Do not move the “Default” rule!''' ⚠️<blockquote>[[File:Tfaa.1.16.png|frameless|958x958px]]</blockquote><br /> # Click the red “'''Save'''” button and you're done!<blockquote>[[File:Tfaa.1.17.png|frameless|958x958px]]</blockquote><br /> <br /> = Creating a New Holiday Auto Attendant =<br /> If you don’t already have a Holiday Time Frame or Auto Attendant, here’s how to create them.<br /> <br /> == Check for Existing Holiday Settings ==<br /> <br /> # Verify your '''Routing''' '''User''' in the '''Inventory'''.<blockquote>[[File:Tfaa.2.1.png|frameless|955x955px]]</blockquote><br /> # Click on the "'''Users'''" tab at the top of the screen.<blockquote>[[File:Tfaa.2.2.1.png|frameless|964x964px]]</blockquote><br /> # Search for and click on your '''Routing''' '''User'''. {''For this example, I'll be using my West Office Routing User that has an extension of 152''}<blockquote>[[File:Tfaa.22.0.png|frameless|951x951px]]</blockquote><br /> # Under the '''Answering''' '''Rules''' tab, check if a Holiday Time Frame and Holiday Auto Attendant exist. If not, continue with the steps below.<blockquote>[[File:Tfaa.22.1.png|frameless|954x954px]]</blockquote><br /> <br /> == Create a Holiday Time Frame ==<br /> <br /> # Click on the "'''Time''' '''Frames'''" tab at the top of the screen.<blockquote>[[File:Tfaa.3.1.png|frameless|954x954px]]</blockquote><br /> # Click the blue “'''Domain'''” link.<blockquote>[[File:Tfaa.3.2.png|frameless|951x951px]]</blockquote><br /> # Click the red “'''Add Time Frame'''” button.<blockquote>[[File:Tfaa.3.4.png|frameless|939x939px]]</blockquote><br /> # When creating a Holiday Time Frame, fill out the following fields:<br /> ## '''Name'''<br /> ##* Enter a name using a clear naming scheme. It's best to name it <u>''[Routing User] Holiday TF''</u> so you can easily identify which '''Routing''' '''User''' the '''Time''' '''Frame''' has been created for. <br /> ## '''When'''<br /> ##* Then you must select a Time Frame type, I prefer custom, which allows me to set both Holiday sand Specific Dates as needed.<br /> ##* Then click the red “'''Save'''” button.<blockquote>[[File:Tfaa.3.5.png|frameless|782x782px]]</blockquote><br /> # Now that you have the Time Frame created, you'll add in your desired dates.<blockquote>[[File:Tfaa.3.6.png|frameless|984x984px]]</blockquote><br /> # I'm going to select “Holidays” and search for my desired Holidays <br /> #* '''Holidays'''<br /> #** Type in and select desired Holidays.<br /> #* '''Time'''<br /> #** Set your to and from time (I prefer selecting 12:00 am to 11:59 pm so that the message plays for the entire day, however, if you'd like this to just play during your business hours, you'd specify that here, example: 8:00 am to 5:00 pm) <br /> #* '''Recurrence''' <br /> #** Select Yearly on selected holiday to have this automatically take effect every year. Then, click on the red “Next” button. <blockquote>[[File:Tfaa.3.7.png|frameless|662x662px]]</blockquote><br /> # Then click the red "'''Save'''" button. <blockquote>[[File:Tfaa.3.8.png|frameless|665x665px]]</blockquote><br /> # Now that we have our dates added, we can go create our Auto Attendant.<br /> <br /> == Create a Holiday Auto Attendant ==<br /> <br /> # Click on the "'''Auto''' '''Attendants'''" tab at the top of the screen.<blockquote>[[File:Tfaa.2.2.1.png|frameless|948x948px]]</blockquote><br /> # Click the red “'''Add''' '''Attendant'''” button.<blockquote>[[File:Tfaa.3.10.png|frameless|941x941px]]</blockquote><br /> # Fill out the Add an Auto Attendant fields<br /> #* '''Name'''<br /> #** Use the same naming scheme as previously discussed.<br /> #* '''Extension'''<br /> #** ⚠️ ALWAYS use a new, unused extension, if it says '''Warning''' next to the number, you must select a different one. It'll say '''New''' if done correctly. ⚠️ <br /> #* '''Time Frame'''<br /> #** ⚠️ ALWAYS set this to Default, do not apply any other time frames to your auto attendants ⚠️ <br /> #** Then click on the red "Add" button.<blockquote>[[File:Tfaa.2.2.2.png|frameless|679x679px]]</blockquote><br /> # Edit the new '''Auto''' '''Attendant''', click on the pencil Icon or click on the field that says Click to add a new menu prompt <blockquote>[[File:Tfaa.3.12.png|frameless|975x975px]]</blockquote><br /> # Fill out all parameters under Manage Audio<br /> #* '''New Greeting'''<br /> #** Select your greeting type (Text-to-Speech, Upload, or Record) For this example, I'll just be using Text-to-Speech. It may be easier to type your message in Notepad then copy and paste it into the message field. Then select the Voice you prefer, and click the red “'''Save'''” button.<br /> #* '''Message'''<br /> #** Enter in your desired message.<br /> #* '''Voice'''<br /> #** Select your desired text-to-speech voice. Then click on the red "'''Save'''" button.<blockquote>[[File:Tfaa.3.13.png|frameless|685x685px]]</blockquote><br /> # Set Dial Pad Menu Options.<br /> ## Select your Options number (the number the caller will press on their numpad) For example, to set up a Voicemail option, you'll select the number you want your callers to press {''For this example, Option 1''}<br /> ## Select your application (this dictates what will happen when the number is pressed) <blockquote>[[File:Tfaa.4.1.png|frameless|698x698px]]</blockquote>3. Set required parameters (specify what the application does) {''In this example, I'm going to type out my West Office VM User''}<blockquote>[[File:Tfaa.3.15.png|frameless|713x713px]]</blockquote><br /> # Click the red "'''Save'''" button.<br /> <br /> == Assign new Holiday Rules to the Routing User ==<br /> <br /> # Return to the "'''Users'''" tab<blockquote>[[File:Tfaa.3.16.webp|frameless|974x974px]]</blockquote><br /> # Select your '''Routing User'''.<blockquote>[[File:Tfaa.3.17.webp|frameless|970x970px]]</blockquote><br /> # Open the '''Answering''' '''Rules''' tab.<blockquote>[[File:Tfaa.3.19.webp|frameless|980x980px]]</blockquote><br /> # Click on the red "'''Add''' '''Rule'''" button.<br /> #* Time Frame a. Select the Holiday Time Frame you created<br /> #* Call Forwarding a. Enable Call Forwarding --> Always, and set it to the Holiday Auto Attendant you created.<br /> #* Click the red "'''Save'''" button.<blockquote>[[File:Tfaa.3.20.png|frameless|628x628px]]</blockquote><br /> <br /> == Prioritize the Holiday Rule ==<br /> <br /> # In the '''Answering''' '''Rules''' tab, drag the Holiday Time Frame rule to the top of the list so that it takes priority over the other rules (such as regular business hours and default). ⚠️ Do not move the “Default” rule! ⚠️<blockquote>[[File:Tfaa.3.23.webp|frameless|1042x1042px]]</blockquote><br /> # Click the red “'''Save'''” button. You're done!<blockquote>[[File:Tfaa.3.24.webp|frameless|1022x1022px]]</blockquote><br /> If you have any questions about this process, or if you need assistance, please reach out to our Support Team by dialing HELP(4357) on your desk phone, calling (972) 924-6488, or submitting a ticket.</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=NOVA_SSO&diff=1343 NOVA SSO 2025-12-17T22:48:20Z

<p>Pcaveness: </p> <hr /> <div>This page is part of the [[Support Center]] guides for Resellers.<br /> <br /> ==SSO Guides==<br /> [[O365 / Microsoft / Azure SSO Setup]]</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=NOVA_SSO&diff=1342 NOVA SSO 2025-12-17T22:41:18Z

<p>Pcaveness: </p> <hr /> <div>This page is part of the [[Support Center]] guides for Resellers.<br /> <br /> ==SSO Guides==<br /> [[O365 / Microsoft / Azure SSO Setup]]<br /> <br /> [[File:/images/9/97/HolidayTF.mp4|frameless]]</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=NOVA_SSO&diff=1341 NOVA SSO 2025-12-17T22:41:10Z

<p>Pcaveness: </p> <hr /> <div>This page is part of the [[Support Center]] guides for Resellers.<br /> <br /> ==SSO Guides==<br /> [[O365 / Microsoft / Azure SSO Setup]]</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=NOVA_SSO&diff=1340 NOVA SSO 2025-12-17T22:40:58Z

<p>Pcaveness: </p> <hr /> <div>This page is part of the [[Support Center]] guides for Resellers.<br /> <br /> ==SSO Guides==<br /> [[O365 / Microsoft / Azure SSO Setup]]<br /> <br /> <br /> [[File:[[Images/0/0b/New Customers.mp4|/images/9/97/HolidayTF.mp4]]|frameless]]</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=NOVA_SSO&diff=1339 NOVA SSO 2025-12-17T22:40:07Z

<p>Pcaveness: </p> <hr /> <div>This page is part of the [[Support Center]] guides for Resellers.<br /> <br /> ==SSO Guides==<br /> [[O365 / Microsoft / Azure SSO Setup]]</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=NOVA_SSO&diff=1338 NOVA SSO 2025-12-17T22:38:55Z

<p>Pcaveness: </p> <hr /> <div>This page is part of the [[Support Center]] guides for Resellers.<br /> <br /> ==SSO Guides==<br /> [[O365 / Microsoft / Azure SSO Setup]]<br /> <br /> [[File:HolidayTF.mp4|frameless]]</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=File:HolidayTF.mp4&diff=1334 File:HolidayTF.mp4 2025-12-17T22:28:05Z

<p>Pcaveness: </p> <hr /> <div>Holiday TimeFrame Guide</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Main_Page&diff=1333 Main Page 2025-12-17T22:11:32Z

<p>Pcaveness: </p> <hr /> <div><seo title="Vested Networks Support, Help Center" metakeywords="Vested Networks assistance, technical support, help" metadescription="Get help with your Vested Networks account, including tips on managing settings, troubleshooting issues, and maximizing your VoIP experience." google-site-verification="NrMf_B3MpLsxLrHwJh8_wCFaep2XcDbXHkMIVG845qM" /><br /> <big>Visit our [[Support Center]] for a full list of guides and "How to" articles!</big><br /> <br /> == It is the season for Holidays and inclement weather ==<br /> <br /> === ❄️☃️ [[Creating a Temp Forward/Holiday Message|Click here to find out how to create a Holiday Message or Temp Forward]] ☃️❄️ ===<br /> <br /> == Contact Info ==<br /> <br /> === Phone - ===<br /> Main Number: 972-924-6012<br /> <br /> Support Number: HELP (4357) or 972-924-6464<br /> <br /> === Email - ===<br /> Billing: [mailto:customerbilling@vestenetworks.com customerbilling@vestenetworks.com]<br /> <br /> Support email: [mailto:help@vestednetworks.com help@vestednetworks.com]<br /> <br /> [[File:Submit.png|link=Submit_a_Ticket|frameless|180x180px]]<br /> <br /> === Status Page - ===<br /> [https://vestednetworks.statuspage.io/ Vested Networks Status Page]<br /> <br /> === Call Center Hours - ===<br /> {| class="wikitable"<br /> !Day<br /> !Time<br /> |-<br /> |Sunday<br /> |*<br /> |-<br /> |Monday<br /> |8:00A - 5:00P *<br /> |-<br /> |Tuesday<br /> |8:00A - 5:00P *<br /> |-<br /> |Wednesday<br /> |8:00A - 5:00P *<br /> |-<br /> |Thursday<br /> |8:00A - 5:00P *<br /> |-<br /> |Friday<br /> |8:00A - 5:00P *<br /> |-<br /> |Saturday<br /> |*<br /> |}<br /> <br /> === Emergency On-Call Support ===<br /> After-hours, weekend, and holiday support is available but may have some restrictions.<br /> <br /> Please read our [[Emergency After Hours On-Call Policy]].<br /> <br /> __NOTOC__</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Main_Page&diff=1332 Main Page 2025-12-17T22:11:00Z

<p>Pcaveness: </p> <hr /> <div><seo title="Vested Networks Support, Help Center" metakeywords="Vested Networks assistance, technical support, help" metadescription="Get help with your Vested Networks account, including tips on managing settings, troubleshooting issues, and maximizing your VoIP experience." google-site-verification="NrMf_B3MpLsxLrHwJh8_wCFaep2XcDbXHkMIVG845qM" /><br /> <big>Visit our [[Support Center]] for a full list of guides and "How to" articles!</big><br /> <br /> === It is the season for Holidays and inclement weather ===<br /> <br /> === ❄️☃️ [[Creating a Temp Forward/Holiday Message|Click here to find out how to create a Holiday Message or Temp Forward]] ☃️❄️ ===<br /> <br /> === Phone - ===<br /> Main Number: 972-924-6012<br /> <br /> Support Number: HELP (4357) or 972-924-6464<br /> <br /> === Email - ===<br /> Billing: [mailto:customerbilling@vestenetworks.com customerbilling@vestenetworks.com]<br /> <br /> Support email: [mailto:help@vestednetworks.com help@vestednetworks.com]<br /> <br /> [[File:Submit.png|link=Submit_a_Ticket|frameless|180x180px]]<br /> <br /> === Status Page - ===<br /> [https://vestednetworks.statuspage.io/ Vested Networks Status Page]<br /> <br /> === Call Center Hours - ===<br /> {| class="wikitable"<br /> !Day<br /> !Time<br /> |-<br /> |Sunday<br /> |*<br /> |-<br /> |Monday<br /> |8:00A - 5:00P *<br /> |-<br /> |Tuesday<br /> |8:00A - 5:00P *<br /> |-<br /> |Wednesday<br /> |8:00A - 5:00P *<br /> |-<br /> |Thursday<br /> |8:00A - 5:00P *<br /> |-<br /> |Friday<br /> |8:00A - 5:00P *<br /> |-<br /> |Saturday<br /> |*<br /> |}<br /> <br /> === Emergency On-Call Support ===<br /> After-hours, weekend, and holiday support is available but may have some restrictions.<br /> <br /> Please read our [[Emergency After Hours On-Call Policy]].<br /> <br /> __NOTOC__</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=MediaWiki:Sidebar&diff=1331 MediaWiki:Sidebar 2025-12-17T22:05:27Z

<p>Pcaveness: </p> <hr /> <div><br /> * navigation<br /> ** Main Page|Main Page<br /> ** | <br /> ** | <br /> * Web Links<br /> ** http://vestednetworks.com|Vested Networks<br /> ** | <br /> * FAQ<br /> ** Quick Reference Guide|Quick Reference Guide<br /> ** https://wiki.vestednetworks.com/images/0/0b/New_Customers.mp4|Welcome Video<br /> ** Getting to Know Your Phone|About Your Phone<br /> ** General Questions|General Questions<br /> ** | <br /> * Basic Users<br /> ** NOVA User Portal|NOVA User Portal<br /> ** NOVA Web (Progressive Web App)|NOVA Web App (PWA)<br /> ** Vested Mobile|Vested Mobile<br /> ** Help Videos|Help Videos<br /> ** | <br /> * Advanced Users<br /> ** NOVA Manager Portal|NOVA Manager Portal<br /> ** NOVA Teams|NOVA Teams<br /> ** NOVA SSO|NOVA SSO<br /> ** NOVA MFA|NOVA MFA<br /> ** | <br /> * Admins and Resellers<br /> ** Network and QoS|Network and QoS<br /> ** Reseller Guides|Reseller Guides<br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> * Wiki Tools<br /> ** Special:SpecialPages|SpecialPages<br /> ** MediaWiki:Sidebar|Edit Sidebar</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Main_Page&diff=1330 Main Page 2025-11-24T22:52:59Z

<p>Pcaveness: </p> <hr /> <div><seo title="Vested Networks Support, Help Center" metakeywords="Vested Networks assistance, technical support, help" metadescription="Get help with your Vested Networks account, including tips on managing settings, troubleshooting issues, and maximizing your VoIP experience." google-site-verification="NrMf_B3MpLsxLrHwJh8_wCFaep2XcDbXHkMIVG845qM" /><br /> <big>Visit our [[Support Center]] for a full list of guides and "How to" articles!</big><br /> <br /> === It is the season for Holidays and inclement weather ❄️☃️ [[Creating a Temp Forward/Holiday Message|Click here to find out how to create a Holiday Message or Temp Forward]] ===<br /> <br /> === Phone - ===<br /> Main Number: 972-924-6012<br /> <br /> Support Number: HELP (4357) or 972-924-6464<br /> <br /> === Email - ===<br /> Billing: [mailto:customerbilling@vestenetworks.com customerbilling@vestenetworks.com]<br /> <br /> Support email: [mailto:help@vestednetworks.com help@vestednetworks.com]<br /> <br /> [[File:Submit.png|link=Submit_a_Ticket|frameless|180x180px]]<br /> <br /> === Status Page - ===<br /> [https://vestednetworks.statuspage.io/ Vested Networks Status Page]<br /> <br /> === Call Center Hours - ===<br /> {| class="wikitable"<br /> !Day<br /> !Time<br /> |-<br /> |Sunday<br /> |*<br /> |-<br /> |Monday<br /> |8:00A - 5:00P *<br /> |-<br /> |Tuesday<br /> |8:00A - 5:00P *<br /> |-<br /> |Wednesday<br /> |8:00A - 5:00P *<br /> |-<br /> |Thursday<br /> |8:00A - 5:00P *<br /> |-<br /> |Friday<br /> |8:00A - 5:00P *<br /> |-<br /> |Saturday<br /> |*<br /> |}<br /> <br /> === Emergency On-Call Support ===<br /> After-hours, weekend, and holiday support is available but may have some restrictions.<br /> <br /> Please read our [[Emergency After Hours On-Call Policy]].<br /> <br /> __NOTOC__</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Integrator&diff=1329 Integrator 2025-11-20T18:22:58Z

<p>Pcaveness: </p> <hr /> <div>=== Integrator Installation ===<br /> The Vested Networks Integrator [https://wiki.vestednetworks.com/download/integrator_win_latest.exe (win)] [https://wiki.vestednetworks.com/download/integrator_mac_latest.pkg (mac)] will integrate with many CRMs to add premium features such as '''logging''' contact history directly to a company or user, '''screen popping''' when your favorite clients call in, '''centralized address books''', or a seamless ''''live mode'''' that will combine the phone and CRM tools into one panel on your screen. ([[older integrator versions]])<br /> <br /> '''Note: A license is needed for installation. Please reach out to our support at 972-924-6488 and press option 2 or dial H-E-L-P (4-3-5-7) from any desk phone for assistance.'''<br /> <br /> After completing the software download process, Go Integrator Nava on first launch will request an Access Code. Access code only used for the initial installation.<blockquote>[[File:I.9.png|frameless|223x223px]]</blockquote>Access code is not case-sensitive. These access codes are for all Vested Customers<br /> <br /> Windows: NVESTED<br /> <br /> MAC: NVESTED-MAC <br /> <br /> ====== Welcome & Login ======<br /> Use Nova Portal Credentials to sign in.<blockquote>[[File:I.3.png|frameless]]</blockquote>At the first login after installation, a list of the available telephony devices for your user account will be displayed. Click the box to enable the device to be available for use. At least one device must be selected and if multiple devices are enabled, the Preferred device can be chosen from the drop down list.<blockquote>[[File:I.6.png|frameless]]</blockquote>The selection can be amended after login through Configuration > Devices.<br /> <br /> Note: The "Primary/Deskphone" device must be selected for Contacts to be displayed or searched in the Presence window. The "Softphone" device must be selected for Presence to display Busy Lamp status regardless of whether the Softphone is used or available as a Preferred Device.<br /> <br /> The "Softphone" device will also prompt for PC audio device configuration settings – choose the appropriate audio devices for microphone, speaker and ringer.<br /> <br /> ====== Microsoft Teams ======<br /> If "Teams" is selected, the Microsoft Teams user account will request login confirmation:<blockquote>[[File:I.7.png|frameless]]</blockquote>NOTE: additional configuration is required within Microsoft Teams administration<br /> <br /> ====== Customer Feedback ======<br /> Send data into the software development team to help improve the product evolution.<blockquote>[[File:I.10.png|frameless]]</blockquote><br /> <br /> ====== Tray Menu ======<br /> Go Integrator Nava runs as a system tray program, displayed as a colored circle icon.<blockquote>[[File:I.11.png|frameless]]</blockquote>The icon color represents the current user status: e.g. green for ready or available status.<br /> <br /> To open the Tray menu to access tools and settings, right-click the Go Integrator icon in the system tray.<blockquote>[[File:I.5.png|frameless]]</blockquote>To keep the Go Integrator tray icon visible, drag and drop the icon to the taskbar</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Older_integrator_versions&diff=1328 Older integrator versions 2025-11-20T18:22:26Z

<p>Pcaveness: </p> <hr /> <div>Back to main [[Integrator]] page.<br /> <br /> == Latest Versions ==<br /> [https://wiki.vestednetworks.com/download/integrator_win_4.9.1.10735.exe 4.9.1.10735 (latest) - Windows]<br /> <br /> [https://wiki.vestednetworks.com/download/integrator_mac_5.7.0.15124.pkg 5.7.0.15124 (latest) - macOS]<br /> <br /> ==== Older MacOS versions ====<br /> [https://wiki.vestednetworks.com/download/integrator_mac_5.5.0.14651.pkg 5.5.0.14651 - macOS]<br /> <br /> [https://wiki.vestednetworks.com/download/integrator_mac_5.3.6.13107.pkg 5.3.6.13107 - macOS]<br /> <br /> ==== Older Windows versions ====<br /> [https://wiki.vestednetworks.com/download/integrator_win_4.9.0.10658.exe 4.9.0.10658 - Windows]<br /> <br /> [https://wiki.vestednetworks.com/download/integrator_win_4.7.0.9749.exe 4.7.0.9749 - Windows]</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Older_integrator_versions&diff=1327 Older integrator versions 2025-11-17T22:06:54Z

<p>Pcaveness: </p> <hr /> <div>Back to main [[Integrator]] page.<br /> <br /> == Latest Versions ==<br /> [https://wiki.vestednetworks.com/download/integrator_win_4.9.0.10658.exe 4.9.0.10658 (latest) - Windows]<br /> <br /> [https://wiki.vestednetworks.com/download/integrator_mac_5.5.0.14651.pkg 5.5.0.14651 (latest) - macOS]<br /> <br /> ==== Older MacOS versions ====<br /> [https://wiki.vestednetworks.com/download/integrator_mac_5.3.6.13107.pkg 5.3.6.13107 - macOS]<br /> <br /> ==== Older Windows versions ====<br /> [https://wiki.vestednetworks.com/download/integrator_win_4.7.0.9749.exe 4.7.0.9749 - Windows]</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Integrator&diff=1326 Integrator 2025-11-17T22:05:53Z

<p>Pcaveness: </p> <hr /> <div>=== Integrator Installation ===<br /> The Vested Networks Integrator [https://wiki.vestednetworks.com/download/integrator_win_4.9.0.10658.exe (win)] [https://wiki.vestednetworks.com/download/integrator_mac_5.5.0.14651.pkg (mac)] will integrate with many CRMs to add premium features such as '''logging''' contact history directly to a company or user, '''screen popping''' when your favorite clients call in, '''centralized address books''', or a seamless ''''live mode'''' that will combine the phone and CRM tools into one panel on your screen. ([[older integrator versions]])<br /> <br /> '''Note: A license is needed for installation. Please reach out to our support at 972-924-6488 and press option 2 or dial H-E-L-P (4-3-5-7) from any desk phone for assistance.'''<br /> <br /> After completing the software download process, Go Integrator Nava on first launch will request an Access Code. Access code only used for the initial installation.<blockquote>[[File:I.9.png|frameless|223x223px]]</blockquote>Access code is not case-sensitive. These access codes are for all Vested Customers<br /> <br /> Windows: NVESTED<br /> <br /> MAC: NVESTED-MAC <br /> <br /> ====== Welcome & Login ======<br /> Use Nova Portal Credentials to sign in.<blockquote>[[File:I.3.png|frameless]]</blockquote>At the first login after installation, a list of the available telephony devices for your user account will be displayed. Click the box to enable the device to be available for use. At least one device must be selected and if multiple devices are enabled, the Preferred device can be chosen from the drop down list.<blockquote>[[File:I.6.png|frameless]]</blockquote>The selection can be amended after login through Configuration > Devices.<br /> <br /> Note: The "Primary/Deskphone" device must be selected for Contacts to be displayed or searched in the Presence window. The "Softphone" device must be selected for Presence to display Busy Lamp status regardless of whether the Softphone is used or available as a Preferred Device.<br /> <br /> The "Softphone" device will also prompt for PC audio device configuration settings – choose the appropriate audio devices for microphone, speaker and ringer.<br /> <br /> ====== Microsoft Teams ======<br /> If "Teams" is selected, the Microsoft Teams user account will request login confirmation:<blockquote>[[File:I.7.png|frameless]]</blockquote>NOTE: additional configuration is required within Microsoft Teams administration<br /> <br /> ====== Customer Feedback ======<br /> Send data into the software development team to help improve the product evolution.<blockquote>[[File:I.10.png|frameless]]</blockquote><br /> <br /> ====== Tray Menu ======<br /> Go Integrator Nava runs as a system tray program, displayed as a colored circle icon.<blockquote>[[File:I.11.png|frameless]]</blockquote>The icon color represents the current user status: e.g. green for ready or available status.<br /> <br /> To open the Tray menu to access tools and settings, right-click the Go Integrator icon in the system tray.<blockquote>[[File:I.5.png|frameless]]</blockquote>To keep the Go Integrator tray icon visible, drag and drop the icon to the taskbar</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Integrator&diff=1325 Integrator 2025-11-17T22:03:45Z

<p>Pcaveness: </p> <hr /> <div>=== Integrator Installation ===<br /> The Vested Networks Integrator [https://wiki.vestednetworks.com/download/0-latest-win.exe (win)] [https://wiki.vestednetworks.com/download/0-latest-mac.pkg (mac)] will integrate with many CRMs to add premium features such as '''logging''' contact history directly to a company or user, '''screen popping''' when your favorite clients call in, '''centralized address books''', or a seamless ''''live mode'''' that will combine the phone and CRM tools into one panel on your screen. ([[older integrator versions]])<br /> <br /> '''Note: A license is needed for installation. Please reach out to our support at 972-924-6488 and press option 2 or dial H-E-L-P (4-3-5-7) from any desk phone for assistance.'''<br /> <br /> After completing the software download process, Go Integrator Nava on first launch will request an Access Code. Access code only used for the initial installation.<blockquote>[[File:I.9.png|frameless|223x223px]]</blockquote>Access code is not case-sensitive. These access codes are for all Vested Customers<br /> <br /> Windows: NVESTED<br /> <br /> MAC: NVESTED-MAC <br /> <br /> ====== Welcome & Login ======<br /> Use Nova Portal Credentials to sign in.<blockquote>[[File:I.3.png|frameless]]</blockquote>At the first login after installation, a list of the available telephony devices for your user account will be displayed. Click the box to enable the device to be available for use. At least one device must be selected and if multiple devices are enabled, the Preferred device can be chosen from the drop down list.<blockquote>[[File:I.6.png|frameless]]</blockquote>The selection can be amended after login through Configuration > Devices.<br /> <br /> Note: The "Primary/Deskphone" device must be selected for Contacts to be displayed or searched in the Presence window. The "Softphone" device must be selected for Presence to display Busy Lamp status regardless of whether the Softphone is used or available as a Preferred Device.<br /> <br /> The "Softphone" device will also prompt for PC audio device configuration settings – choose the appropriate audio devices for microphone, speaker and ringer.<br /> <br /> ====== Microsoft Teams ======<br /> If "Teams" is selected, the Microsoft Teams user account will request login confirmation:<blockquote>[[File:I.7.png|frameless]]</blockquote>NOTE: additional configuration is required within Microsoft Teams administration<br /> <br /> ====== Customer Feedback ======<br /> Send data into the software development team to help improve the product evolution.<blockquote>[[File:I.10.png|frameless]]</blockquote><br /> <br /> ====== Tray Menu ======<br /> Go Integrator Nava runs as a system tray program, displayed as a colored circle icon.<blockquote>[[File:I.11.png|frameless]]</blockquote>The icon color represents the current user status: e.g. green for ready or available status.<br /> <br /> To open the Tray menu to access tools and settings, right-click the Go Integrator icon in the system tray.<blockquote>[[File:I.5.png|frameless]]</blockquote>To keep the Go Integrator tray icon visible, drag and drop the icon to the taskbar</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Older_integrator_versions&diff=1324 Older integrator versions 2025-11-17T22:01:06Z

<p>Pcaveness: </p> <hr /> <div>Back to main [[Integrator]] page.<br /> <br /> <br /> <br /> [https://wiki.vestednetworks.com/download/integrator_win_4.9.0.10658.exe 4.9.0.10658 (latest) - Windows]<br /> <br /> [https://wiki.vestednetworks.com/download/integrator_mac_5.5.0.14651.pkg 5.5.0.14651 (latest) - macOS]<br /> <br /> ==== Older MacOS versions ====<br /> [https://wiki.vestednetworks.com/download/integrator_mac_5.3.6.13107.pkg 5.3.6.13107 - macOS]<br /> <br /> ==== Older Windows versions ====<br /> [https://wiki.vestednetworks.com/download/integrator_win_4.7.0.9749.exe 4.7.0.9749 - Windows]</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Integrator&diff=1323 Integrator 2025-11-10T18:08:26Z

<p>Pcaveness: </p> <hr /> <div>=== Integrator Installation ===<br /> The Vested Networks Integrator [https://wiki.vestednetworks.com/download/integrator_win_4.9.0.10658.exe (win)] [https://wiki.vestednetworks.com/download/integrator_mac_5.3.6.13107.pkg (mac)] will integrate with many CRMs to add premium features such as '''logging''' contact history directly to a company or user, '''screen popping''' when your favorite clients call in, '''centralized address books''', or a seamless ''''live mode'''' that will combine the phone and CRM tools into one panel on your screen. ([[older integrator versions]])<br /> <br /> '''Note: A license is needed for installation. Please reach out to our support at 972-924-6488 and press option 2 or dial H-E-L-P (4-3-5-7) from any desk phone for assistance.'''<br /> <br /> After completing the software download process, Go Integrator Nava on first launch will request an Access Code. Access code only used for the initial installation.<blockquote>[[File:I.9.png|frameless|223x223px]]</blockquote>Access code is not case-sensitive. These access codes are for all Vested Customers<br /> <br /> Windows: NVESTED<br /> <br /> MAC: NVESTED-MAC <br /> <br /> ====== Welcome & Login ======<br /> Use Nova Portal Credentials to sign in.<blockquote>[[File:I.3.png|frameless]]</blockquote>At the first login after installation, a list of the available telephony devices for your user account will be displayed. Click the box to enable the device to be available for use. At least one device must be selected and if multiple devices are enabled, the Preferred device can be chosen from the drop down list.<blockquote>[[File:I.6.png|frameless]]</blockquote>The selection can be amended after login through Configuration > Devices.<br /> <br /> Note: The "Primary/Deskphone" device must be selected for Contacts to be displayed or searched in the Presence window. The "Softphone" device must be selected for Presence to display Busy Lamp status regardless of whether the Softphone is used or available as a Preferred Device.<br /> <br /> The "Softphone" device will also prompt for PC audio device configuration settings – choose the appropriate audio devices for microphone, speaker and ringer.<br /> <br /> ====== Microsoft Teams ======<br /> If "Teams" is selected, the Microsoft Teams user account will request login confirmation:<blockquote>[[File:I.7.png|frameless]]</blockquote>NOTE: additional configuration is required within Microsoft Teams administration<br /> <br /> ====== Customer Feedback ======<br /> Send data into the software development team to help improve the product evolution.<blockquote>[[File:I.10.png|frameless]]</blockquote><br /> <br /> ====== Tray Menu ======<br /> Go Integrator Nava runs as a system tray program, displayed as a colored circle icon.<blockquote>[[File:I.11.png|frameless]]</blockquote>The icon color represents the current user status: e.g. green for ready or available status.<br /> <br /> To open the Tray menu to access tools and settings, right-click the Go Integrator icon in the system tray.<blockquote>[[File:I.5.png|frameless]]</blockquote>To keep the Go Integrator tray icon visible, drag and drop the icon to the taskbar</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Older_integrator_versions&diff=1322 Older integrator versions 2025-11-10T18:06:55Z

<p>Pcaveness: </p> <hr /> <div>Back to main [[Integrator]] page.<br /> <br /> <br /> <br /> [https://wiki.vestednetworks.com/download/integrator_win_4.9.0.10658.exe 4.9.0.10658 (latest) - Windows]<br /> <br /> [https://wiki.vestednetworks.com/download/integrator_mac_5.3.6.13107.pkg 5.3.6.13107 (latest) - macOS]<br /> <br /> <br /> <br /> [https://wiki.vestednetworks.com/download/integrator_win_4.7.0.9749.exe 4.7.0.9749 - Windows]</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Older_integrator_versions&diff=1321 Older integrator versions 2025-11-10T18:06:37Z

<p>Pcaveness: </p> <hr /> <div>Back to main [[Integrator]] page.<br /> <br /> <br /> <br /> [https://wiki.vestednetworks.com/download/integrator_win_4.9.0.10658.exe 4.9.0.10658 (latest) - Windows]<br /> <br /> [https://wiki.vestednetworks.com/download/integrator_mac_5.3.6.13107.pkg 5.3.6.13107 (latest) - macOS]<br /> <br /> [https://wiki.vestednetworks.com/download/integrator_win_4.7.0.9749.exe 4.7.0.9749 - Windows]</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Older_integrator_versions&diff=1320 Older integrator versions 2025-11-10T18:05:46Z

<p>Pcaveness: </p> <hr /> <div>Back to main [[Integrator]] page.<br /> <br /> <br /> [https://wiki.vestednetworks.com/download/integrator_win_4.9.0.10658.exe Latest v4.9.0.10658 - Windows]<br /> <br /> [https://wiki.vestednetworks.com/download/integrator_mac_5.3.6.13107.pkg Latest v5.3.6.13107 - macOS]<br /> <br /> <br /> [https://wiki.vestednetworks.com/download/integrator_win_4.7.0.9749.exe 4.7.0.9749 - Windows]</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Older_integrator_versions&diff=1319 Older integrator versions 2025-11-10T17:55:16Z

<p>Pcaveness: Created page with "Latest v4.9.0.10658 - Windows Latest v5.3.6.13107 - macOS 4.7.0.9749 - Windows"</p> <hr /> <div>Latest v4.9.0.10658 - Windows<br /> <br /> Latest v5.3.6.13107 - macOS<br /> <br /> <br /> 4.7.0.9749 - Windows</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=Integrator&diff=1318 Integrator 2025-11-10T17:52:19Z

<p>Pcaveness: </p> <hr /> <div>=== Integrator Installation ===<br /> The Vested Networks [https://wiki.vestednetworks.com/download/integrator.exe Integrator] will integrate with many CRMs to add premium features such as '''logging''' contact history directly to a company or user, '''screen popping''' when your favorite clients call in, '''centralized address books''', or a seamless ''''live mode'''' that will combine the phone and CRM tools into one panel on your screen. ([[older integrator versions]])<br /> <br /> '''Note: A license is needed for installation. Please reach out to our support at 972-924-6488 and press option 2 or dial H-E-L-P (4-3-5-7) from any desk phone for assistance.'''<br /> <br /> After completing the software download process, Go Integrator Nava on first launch will request an Access Code. Access code only used for the initial installation.<blockquote>[[File:I.9.png|frameless|223x223px]]</blockquote>Access code is not case-sensitive. These access codes are for all Vested Customers<br /> <br /> Windows: NVESTED<br /> <br /> MAC: NVESTED-MAC <br /> <br /> ====== Welcome & Login ======<br /> Use Nova Portal Credentials to sign in.<blockquote>[[File:I.3.png|frameless]]</blockquote>At the first login after installation, a list of the available telephony devices for your user account will be displayed. Click the box to enable the device to be available for use. At least one device must be selected and if multiple devices are enabled, the Preferred device can be chosen from the drop down list.<blockquote>[[File:I.6.png|frameless]]</blockquote>The selection can be amended after login through Configuration > Devices.<br /> <br /> Note: The "Primary/Deskphone" device must be selected for Contacts to be displayed or searched in the Presence window. The "Softphone" device must be selected for Presence to display Busy Lamp status regardless of whether the Softphone is used or available as a Preferred Device.<br /> <br /> The "Softphone" device will also prompt for PC audio device configuration settings – choose the appropriate audio devices for microphone, speaker and ringer.<br /> <br /> ====== Microsoft Teams ======<br /> If "Teams" is selected, the Microsoft Teams user account will request login confirmation:<blockquote>[[File:I.7.png|frameless]]</blockquote>NOTE: additional configuration is required within Microsoft Teams administration<br /> <br /> ====== Customer Feedback ======<br /> Send data into the software development team to help improve the product evolution.<blockquote>[[File:I.10.png|frameless]]</blockquote><br /> <br /> ====== Tray Menu ======<br /> Go Integrator Nava runs as a system tray program, displayed as a colored circle icon.<blockquote>[[File:I.11.png|frameless]]</blockquote>The icon color represents the current user status: e.g. green for ready or available status.<br /> <br /> To open the Tray menu to access tools and settings, right-click the Go Integrator icon in the system tray.<blockquote>[[File:I.5.png|frameless]]</blockquote>To keep the Go Integrator tray icon visible, drag and drop the icon to the taskbar</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=NOVA_MFA&diff=1317 NOVA MFA 2025-11-03T19:10:16Z

<p>Pcaveness: </p> <hr /> <div>This page is part of the [[Support Center]] guides for Advanced Users.<br /> <br /> Multi-Factor Authentication (MFA), also known as 2FA or two factor authentication, secures logins by requiring users to enter more than just their username and password. It adds an extra step in case a user's credentials have been compromised. <br /> <br /> For MFA-enabled users, logging in will require them to either authenticate via email or the Google Authenticator app.<br /> <br /> This article explains how to enable and disable MFA in the main portal.<br /> <br /> # Log in to the User Portal.<br /> # Click on the '''Profile''' option in the user menu (top right of the screen).<blockquote>[[File:UserPortalProfile.png|frameless]]</blockquote><br /> # Click '''Set Up Google Authenticator'''.<blockquote>[[File:SetupGoogleAuth.png|frameless|450x450px]]</blockquote><br /> # Scan the unique 2D barcode that is generated for your user. (The QR code below will not work for your user). <blockquote>[[File:GoogleAuthQR2.png|frameless|457x457px]]</blockquote><br /> # Enter the passcode from your authenticator app into the '''Passcode''' field. (shown above in blue)<br /> # Enter your portal password in the '''Current Password''' field. (shown above in blue)<br /> # Once this is done, scroll down and click '''Save.'''</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=NOVA_MFA&diff=1316 NOVA MFA 2025-11-03T19:07:58Z

<p>Pcaveness: </p> <hr /> <div>This page is part of the [[Support Center]] guides for Advanced Users.<br /> <br /> Multi-Factor Authentication (MFA) secures logins by requiring users to enter more than just their username and password. It adds an extra step in case a user's credentials have been compromised. <br /> <br /> For MFA-enabled users, logging in will require them to either authenticate via email or the Google Authenticator app.<br /> <br /> This article explains how to enable and disable MFA in the main portal.<br /> <br /> # Log in to the User Portal.<br /> # Click on the '''Profile''' option in the user menu (top right of the screen).<blockquote>[[File:UserPortalProfile.png|frameless]]</blockquote><br /> # Click '''Set Up Google Authenticator'''.<blockquote>[[File:SetupGoogleAuth.png|frameless|450x450px]]</blockquote><br /> # Scan the unique 2D barcode that is generated for your user. (The QR code below will not work for your user). <blockquote>[[File:GoogleAuthQR2.png|frameless|457x457px]]</blockquote><br /> # Enter the passcode from your authenticator app into the '''Passcode''' field. (shown above in blue)<br /> # Enter your portal password in the '''Current Password''' field. (shown above in blue)<br /> # Once this is done, scroll down and click '''Save.'''</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=File:GoogleAuthQR2.png&diff=1315 File:GoogleAuthQR2.png 2025-11-03T19:06:55Z

<p>Pcaveness: </p> <hr /> <div>GoogleAuthQR2</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=NOVA_MFA&diff=1314 NOVA MFA 2025-11-03T19:01:25Z

<p>Pcaveness: </p> <hr /> <div>This page is part of the [[Support Center]] guides for Advanced Users.<br /> <br /> Multi-Factor Authentication (MFA) secures logins by requiring users to enter more than just their username and password. It adds an extra step in case a user's credentials have been compromised. <br /> <br /> For MFA-enabled users, logging in will require them to either authenticate via email or the Google Authenticator app.<br /> <br /> This article explains how to enable and disable MFA in the main portal.<br /> <br /> # Log in to the User Portal.<br /> # Click on the '''Profile''' option in the user menu (top right of the screen).<blockquote>[[File:UserPortalProfile.png|frameless]]</blockquote><br /> # Click '''Set Up Google Authenticator'''.<blockquote>[[File:SetupGoogleAuth.png|frameless|450x450px]]</blockquote><br /> # Scan the unique 2D barcode that is generated for your user. (The QR code below will not work for your user). <blockquote>[[File:GoogleAuthQR.png|frameless|434x434px]]</blockquote><br /> # Enter the passcode from your authenticator app into the '''Passcode''' field shown above.<br /> # Enter your portal password in the '''Current Password''' field.<br /> # Once this is done click on '''Save.'''</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=File:GoogleAuthQR.png&diff=1313 File:GoogleAuthQR.png 2025-11-03T18:59:25Z

<p>Pcaveness: </p> <hr /> <div>GoogleAuthQR</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=NOVA_MFA&diff=1312 NOVA MFA 2025-11-03T18:56:30Z

<p>Pcaveness: </p> <hr /> <div>This page is part of the [[Support Center]] guides for Advanced Users.<br /> <br /> Multi-Factor Authentication (MFA) secures logins by requiring users to enter more than just their username and password. It adds an extra step in case a user's credentials have been compromised. <br /> <br /> For MFA-enabled users, logging in will require them to either authenticate via email or the Google Authenticator app.<br /> <br /> This article explains how to enable and disable MFA in the main portal.<br /> <br /> # Log in to the User Portal.<br /> # Click on the '''Profile''' option in the user menu (top right of the screen).<blockquote>[[File:UserPortalProfile.png|frameless]]</blockquote><br /> # Click '''Set Up Google Authenticator'''.<blockquote>[[File:SetupGoogleAuth.png|frameless|450x450px]]</blockquote><br /> # Scan the unique 2D barcode that is generated. (Scanning bar code WILL NOT work). <blockquote>[[File:SetupGoogleAuth2.png|frameless|367x367px]]</blockquote><br /> # Enter the passcode from your authenticator app into the '''Passcode''' field shown above.<br /> # Enter your portal password in the '''Current Password''' field.<br /> # Once this is done click on '''Save.'''</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=NOVA_MFA&diff=1311 NOVA MFA 2025-11-03T18:55:16Z

<p>Pcaveness: </p> <hr /> <div>This page is part of the [[Support Center]] guides for Advanced Users.<br /> <br /> Multi-Factor Authentication (MFA) secures logins by requiring users to enter more than just their username and password. It adds an extra step in case a user's credentials have been compromised. <br /> <br /> For MFA-enabled users, logging in will require them to either authenticate via email or the Google Authenticator app.<br /> <br /> This article explains how to enable and disable MFA in the main portal.<br /> <br /> # Log in to the User Portal.<br /> # Click on the '''Profile''' option in the user menu (top right of the screen).<blockquote>[[File:UserPortalProfile.png|frameless]]</blockquote><br /> # Click '''Set Up Google Authenticator'''.<blockquote>[[File:SetupGoogleAuth.png|frameless|450x450px]]</blockquote><br /> # Scan the 2D barcode <blockquote>[[File:SetupGoogleAuth2.png|frameless|367x367px]]</blockquote><br /> # Enter the passcode from your authenticator app into the '''Passcode''' field shown above.<br /> # Enter your portal password in the '''Current Password''' field.<br /> # Once this is done click on '''Save.'''</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=MediaWiki:Sidebar&diff=1310 MediaWiki:Sidebar 2025-11-03T18:53:59Z

<p>Pcaveness: </p> <hr /> <div><br /> * navigation<br /> ** Main Page|Main Page<br /> ** | <br /> ** | <br /> * Web Links<br /> ** http://vestednetworks.com|Vested Networks<br /> ** | <br /> * FAQ<br /> ** Quick Reference Guide|Quick Reference Guide<br /> ** https://wiki.vestednetworks.com/mediawiki/images/0/0b/New_Customers.mp4|Welcome Video<br /> ** Getting to Know Your Phone|About Your Phone<br /> ** General Questions|General Questions<br /> ** | <br /> * Basic Users<br /> ** NOVA User Portal|NOVA User Portal<br /> ** NOVA Web (Progressive Web App)|NOVA Web App (PWA)<br /> ** Vested Mobile|Vested Mobile<br /> ** Help Videos|Help Videos<br /> ** | <br /> * Advanced Users<br /> ** NOVA Manager Portal|NOVA Manager Portal<br /> ** NOVA Teams|NOVA Teams<br /> ** NOVA SSO|NOVA SSO<br /> ** NOVA MFA|NOVA MFA<br /> ** | <br /> * Admins and Resellers<br /> ** Network and QoS|Network and QoS<br /> ** Reseller Guides|Reseller Guides<br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> * Wiki Tools<br /> ** Special:SpecialPages|SpecialPages<br /> ** MediaWiki:Sidebar|Edit Sidebar</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=MediaWiki:Sidebar&diff=1309 MediaWiki:Sidebar 2025-11-03T18:53:39Z

<p>Pcaveness: </p> <hr /> <div><br /> * navigation<br /> ** Main Page|Main Page<br /> ** | <br /> ** | <br /> * Web Links<br /> ** http://vestednetworks.com|Vested Networks<br /> ** | <br /> * FAQ<br /> ** Quick Reference Guide|Quick Reference Guide<br /> ** https://wiki.vestednetworks.com/mediawiki/images/0/0b/New_Customers.mp4|Welcome Video<br /> ** Getting to Know Your Phone|About Your Phone<br /> ** General Questions|General Questions<br /> ** | <br /> * Basic Users<br /> ** NOVA User Portal|NOVA User Portal<br /> ** NOVA Web (Progressive Web App)|NOVA Web App (PWA)<br /> ** Vested Mobile|Vested Mobile<br /> ** Help Videos|Help Videos<br /> ** | <br /> * Advanced Users<br /> ** NOVA Manager Portal|NOVA Manager Portal<br /> ** NOVA Teams|NOVA Teams<br /> ** NOVA SSO|NOVA SSO<br /> ** NOVA MFA|NOVA MFA<br /> ** | <br /> * Admins and Resellers<br /> ** Network and QoS|Network and QoS<br /> ** Reseller Guides|Reseller Guides<br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> * Wiki Tools<br /> ** Special:SpecialPages|SpecialPages<br /> ** MediaWiki:Sidebar|Edit Sidebar</div>

Pcaveness https://wiki.vestednetworks.com/index.php?title=MediaWiki:Sidebar&diff=1308 MediaWiki:Sidebar 2025-11-03T18:53:14Z

<p>Pcaveness: </p> <hr /> <div><br /> * navigation<br /> ** Main Page|Main Page<br /> ** | <br /> ** | <br /> * Web Links<br /> ** http://vestednetworks.com|Vested Networks<br /> ** | <br /> * FAQ<br /> ** Quick Reference Guide|Quick Reference Guide<br /> ** https://wiki.vestednetworks.com/mediawiki/images/0/0b/New_Customers.mp4|Welcome Video<br /> ** Getting to Know Your Phone|About Your Phone<br /> ** General Questions|General Questions<br /> ** | <br /> * Basic Users<br /> ** NOVA User Portal|NOVA User Portal<br /> ** NOVA Web (Progressive Web App)|NOVA Web App (PWA)<br /> ** Vested Mobile|Vested Mobile<br /> ** Help Videos|Help Videos<br /> ** | <br /> * Advanced Users<br /> ** NOVA Manager Portal|NOVA Manager Portal<br /> ** NOVA Teams|NOVA Teams<br /> ** NOVA SSO|NOVA SSO<br /> ** NOVA MFA|NOVA MFA<br /> ** | <br /> * Admins and Resellers<br /> ** Network and QoS|Network and QoS<br /> ** Reseller Guides|Reseller Guides<br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> ** | <br /> * Wiki Tools<br /> ** Special:SpecialPages|SpecialPages<br /> ** MediaWiki:Sidebar|Edit Sidebar</div>

Pcaveness